I was able to make a same day appointment. When I arrived several people rushed out to acknowledge…read moreme until I could be assisted. Kyng setup my service and treated me like a very valued customer. My services were done within the time that was promised.

I paid Hoover Toyota $200 to diagnose a loud sound that was coming from our van when accelerating…read more They could only tell me that it was due to feathered tires. They confirmed that I did not need new tires, because the wear of my tires was fine, but that if I bought new tires from them, they thought it would fix the noise. Buying new tires was also the only way to recoup my $200 diagnostic investment. We did not get new tires. After 6 more months, we were so annoyed with the sound that we bought new tires at express oil. The loud sound only got worse. I called Toyota and gave them the chance to look at it again since their recommendation was not helpful, but after speaking to the manager, they said they would have to charge me another $200 For a new diagnosis. Instead, I took the van to express oil and they determined quite quickly that I needed a new wheel bearing. Express replaced it and I am finally driving in peace and quiet again. I am supper disappointed in Toyota after all of the times I have been to them for service. I do not trust them at all.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

Once upon a time my beautiful 4Runner was totaled by an uninsured driver (moment of silence). So,…read morebuying a car was a task, not an option. Stressed, anxious, uncertain, I walked into Hendrick Chevrolet. When you add my Type A, single-mom-of-many, no-car-during-the-holidays *charming* personality to the mix, I don't know how Bailey, Gabe, and Malachi didn't pretend they were all out of cars. Instead, they welcomed me. These men were professional and patient, while being accommodating and adaptable. My 327 million questions, thoughts, musings never phased them. They came alongside me to find the best fitting, safest, financially wisest option in their inventory. The work these men did went above "selling a car." They invested time and energy into the well-being of a whole family. Certainly not the stereotypical car salesman. I'll be back--Lord knows I have enough children that will need cars one day all too soon ;)

What a great car buying experience! No pressure sales. The entire process was the best I have ever…read moreexperienced while buying a car. Donohoo went over and beyond with their customer service. If you need a good used car, I recommend Donohoo.

While they are happy to brag about their used vehicles at the used vehicle lot, they would not take…read moremy fully working and no Error Codes 08 Jeep Wrangler JK as a trade in, so I will be going elsewhere for a New Vehicle with a Mfg. Warranty instead.

Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this…read morelocation. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them.

I expected that the salesman with whom I was working would have my interests foremost in our…read moreinteraction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing.

The staff was friendly enough, understandable since they're in the sales business. I chose to trade…read morein my vehicle to purchase a vehicle through them. The trade-in valuation and offer was extremely low. In fact, the next day after the paperwork was signed they listed it on their website at a price approximately $8,000 more than what they had given me. I do not consider this fair customer relations and dealings. I would not recommend them for this process

We had an appt and made an 1hr30min journey to see a 2024 Toyota Tacoma. The moment we parked a…read moresalesman stood in front of our car and directed us over to a truck. After looking at the truck for 5 min I noticed it was not the truck I requested to see. The salesman apologized and told us his medical history made it hard for him to remember things (bizarre). The truck he showed us was also conveniently $7000 more than the truck we came to see. We waited for him to find the vehicle I requested to see only to be escorted to the far end of the parking lot to a Tacoma that had crumbs still in the seats, scratches and paint chips all throughout the vehicle and a service light indicator on the dashboard when you turned the truck on. They couldn't even bother to take the truck through a $5 car wash before presenting it. It looked and felt filthy inside. The salesman then made another excuse and said their detailer hadn't been to work lately. Seriously???? He said since they had only sold 1 vehicle today, he'd go talk to his manager about possibly getting the first truck down in price. We waited by the first truck for about 10 min when whoever came out (because he never introduced himself or asked for our names) looked mostly at our salesman instead of my wife and I to tell him(us) that lowering the price of the first vehicle was not going to be an option. I'm not sure if this is because we're both woman and they thought we wouldn't notice being shown a more expensive vehicle or if it was embarrassment at showing customers a dirty vehicle and being called out for both issues but both the salesman and whoever came out to talk to him(us) created the worst potential car buying experience we have ever had. I would absolutely not recommend this dealership. The professionalism alone was severely lacking. We left and drove 2 min down the road to Tameron Hyundai where we were greeted appropriately. Everyone we spoke to shook our hand and introduced themselves (this is bare minimum customer service by the way) and we happily drove home in a 2025 Toyota Tacoma.

I loved dealing with this dealership, which says a lot as I hate dealing with car dealerships. I…read morebought a 2023 Ford F-150. I dealt with Justin at Driver's Way. He was fantastic with explaining everything, making sure I had all the accessories that came with my truck, explaining the financing options, etc. This dealership had the best price on the truck with the options that I wanted anywhere around. Plus Justin showed me their "care" sheet which was everything that their dealership did with the vehicle after they got it, which even had included dent repairs, new tires, wiper blades, oil change, air filters, etc. They even helped me get a second key for the truck as it only came with one from the previous buyer. There was ZERO pressure to buy a more expensive model. They didn't try to sell me things I didn't need. They made sure I was aware of the available insurances and warranty plans and the actual cost of those plans. They also showed me interest rates from several financial institutions to make sure I got the best loan rate. I would absolutely buy another vehicle from here and deal with Justin again.

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

Garry Lamberth is the best! Garry has sold our family many vehicles over the years and has always…read moregone above and beyond to make sure he gets us in the right car with the best deal!

The service department is decent, and the reps I've dealt with have always been professional. I…read moreunderstand that dealerships typically charge more for maintenance than a independent shops. However, I was genuinely taken aback when Tameron quoted me $100 to replace a cabin air filter! That price is excessive considering you can buy the exact same filter for about $8 on online and replace it yourself in under five minutes. Marking up an $8 part by over 1000% in my opinion is completely unreasonable and unethical. This is why I only use the dealership while the car is under the free maintenance program. After that, I take it to a reputable independent shop that charges fair prices.

This is a review of the Body Shop... Tameron is an arrogant and nonchalant service provider. They…read morewill only extend themselves to achieve mediocrity in their work and make excuses rather than effort. They do not care about the customer or the customer experience. The work took twice as long as necessary, and they don't care that costs you money. If I could give them zero stars I would.

After purchasing a car from another dealership and experiencing an issue with a dead battery, I…read morecame to the Infiniti dealership to have them check the battery and alternator as well. I showed up without an appointment, and although they were busy, a wonderful gentleman named Crue was able to work me in fairly quickly. I was so grateful. He took the time to explain everything and provided a report for me to take with me, confirming that everything checked out well. It truly put my mind at ease. When I was ready to leave, he even pulled my car around for me. Such wonderful service. I really appreciated the kindness and professionalism.

This was our 3rd QX80 to purchase from this dealership over the course of many years. Malik was…read moreour salesman this go around and Joel was our finance specialist. These two went above and beyond to make sure we had a great experience. They are the "go to" for any Infiniti new or old. Call Malik or Joel and you will be happy! They will get the job done! Malik even went as far as to chauffeur my family around with luggage as we went out of town for the kids tournament on the day we picked up our vehicle. You aren't just buying a vehicle here. You are also getting the great customer service that goes along with it.

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.