My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

I appreciated the careful and comprehensive vision exam done for me by Dr. Jennifer Juang and the…read morestaff of Klahanie Eye Care Center. I felt that they really took the time to make sure my vision prescription was spot on. Thank you!

I've been seeing Dr. Ahn for my whole life, and he has always been the kindest and most…read moreprofessional doctor I've ever had. He takes the time and effort to explain things to me that I usually don't get at other opticals. Additionally, they always have a wide range of frames to chose from. I would highly recommend!!

3 years later and am still receiving the same exceptional service at Optica Vision Care. The staff…read moreis friendly and funny and Dr. Ahn takes the time to talk to you about your eyes. It was easy to schedule an appointment via text and I was in and out for an eye exam quickly yet also did not feel rushed. I have been to over a dozen optometrists having had bad eyesight for most of my life and having moved along the west coast multiple times. Dr. Ahn and the Optica Vision Care staff takes the cake for the best optometry for making me feel like a valued patient.

Great service. I walked in thinking I would need to pay out of pocket based on calling my…read moreinsurance. My insurance card said I had vision benefits and I spoke to 2 people at my insurance company; both told me I would pay out of pocket. The receptionist saw my card and based on previous patients, had a feeling I had VSP benefits. She called VSP and received approval for benefits I did not know about! This simple phone call and going the extra mile in customer satisfaction resulted in significant cost savings. The staff are very friendly and welcoming. I called a different clinic and they turned me down based on my insurance provider, not knowing I had VSP. I also like they have an option ($30) to take a photos of your eye instead of dilation drops. I hate the side effects of dilation, especially if I have to look at a computer screen for 8 hours afterwards. Highly recommend NewVision.

We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

If they are still open for business it won't be for long. Nobody answers phones or calls back on…read morevoicemail. Web portal to book appointments does not work and dead ends during booking process. No stars if I could.

My family continues to recommend Dr. Goo and his staff for all things eye related. I refuse to take…read moremy family to anyone else. Not only does he do a through exam he is honest and will keep his word. If he can't help you on something he will tell you who can. He's an awesome eye doctor and a man of his word I have zero problems recommending him to anyone looking for an awesome eye doctor!

I've seen Dr. Goo for over six years and feel that my aging eyes are in excellent hands. At every…read moreexam he's taken his time both with the evaluation and discussion after. He's highly professional but has a caring, friendly nature which makes the experience really pleasant. Let's face it, eye health is critical--got to go to someone who gives you the piece of mind that your care is her/his priority. I recommend Dr. Goo without reservation.

Friendly staff! But a bit slow. It took me about 45 min to get both my glasses and contacts today…read more Not so busy at 3pm on a Tuesday but got busier around 4pm. They're very knowledgeable about the different insurance plans offered by the big tech companies and companies around the east side. And happy to help file insurance or print out an extra receipt to file a claim!

I did not have a good experience here. I was given contacts that were not suitable for my eyes and…read moreso I kindly asked for others I'd researched on my own. After that, I was told in short that I could not try any more and to choose from what I'd been given or go elsewhere. I will look for optometrists who are more caring and professional. The last trial contacts they gave me were the wrong strength, and I had waited almost 2 wks for them. I won't be going back here.

Everything is outstanding there. I started years ago with Walt Cassidy until he retired. The…read morecustomer service is absolutely first rate as is all of the team that works there.

I've been using Issaquah Vision Source for years and years and I've never been disappointed with…read moretheir expertise, customer service, and just plain friendship. I highly recommend these folks to anybody searching for an optometrist.

I found this store very disorganized and it seemed like a lot of employees couldn't figure out what…read morewas going on shuffling a lot of papers. They appeared so unsure of what they were doing. I was even more surprised when all of a sudden some guy appeared with an iPad and he didn't know what was going on I had to figure out if he worked there. Their answers to my questions about my prescription were very non informative. The eye exam was absolutely horrible and all I heard "is well that's why I am doctor?" I was so uncomfortable. I ended up leaving and going to another optometry clinic. The new clinic seemed like they got the job done real quick and provided me answers to my questions. This was a Horrible Experience !!!!!

My daughter has two insurance providers who are covered by Pearle Vision. They had her seen by the…read moredoctor and told me AFTERWARDS that the doctor is through ISSAQUAH EYECARE - not covered by her better insurance where her copay should've been $10, instead I had to pay $85 because they decided not to explain this ahead of the appointment. Then when her appointment was over everyone was on lunch so we could've even get her contacts and glasses through Pearle Vision unless we waited. The doctor was good but the front desk, insurance part of this place is absolutely ridiculous. So disorganized, didn't know what they were doing and management was MIA on a Monday afternoon.

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!