I had a great experience at this office today. The front desk staff were friendly and efficient,…read moremaking check-in smooth and stress-free. Dr Chang, was excellent -- very caring, took time to explain everything in detail, and made sure all of my questions were answered clearly. I never felt rushed, and he really went the extra mile to make sure I understood my eye health and options. Dealing with dry eyes.. Overall, a very professional and welcoming visit. Highly recommend! First place I've gone post lasik op.

Methodical, diligent, communicative optometrist who keeps abreast with all the latest myopia…read morecontrol technologies and treatments. I trust Dr Chang with my three kids (ages 14, 12, 9) and their myopia have not budged for the last 3 years under Dr Chang's care! He's on time with appointments so wait times are minimal or none. he's great with explaining what's going on and all the options available in a way that people can easily understand. his office staff is pleasant and efficient, and ordering contact lenses through this clinic is a breeze. My kids have a comfortable time and great vision day-to-day and will likely enter adulthood with much lower myopia than my wife and I have. Overall, very grateful to have this kind of care and expertise in my community.

3 years later and am still receiving the same exceptional service at Optica Vision Care. The staff…read moreis friendly and funny and Dr. Ahn takes the time to talk to you about your eyes. It was easy to schedule an appointment via text and I was in and out for an eye exam quickly yet also did not feel rushed. I have been to over a dozen optometrists having had bad eyesight for most of my life and having moved along the west coast multiple times. Dr. Ahn and the Optica Vision Care staff takes the cake for the best optometry for making me feel like a valued patient.

They were excellent very professional. Great eye exam with all the newest medical equipment for a…read morethorough examination. Explained findings and time for all questions to be answered not rushed at all. No waiting either I would highly recommend this practitioner

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with…read morethe first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

My family continues to recommend Dr. Goo and his staff for all things eye related. I refuse to take…read moremy family to anyone else. Not only does he do a through exam he is honest and will keep his word. If he can't help you on something he will tell you who can. He's an awesome eye doctor and a man of his word I have zero problems recommending him to anyone looking for an awesome eye doctor!

I've seen Dr. Goo for over six years and feel that my aging eyes are in excellent hands. At every…read moreexam he's taken his time both with the evaluation and discussion after. He's highly professional but has a caring, friendly nature which makes the experience really pleasant. Let's face it, eye health is critical--got to go to someone who gives you the piece of mind that your care is her/his priority. I recommend Dr. Goo without reservation.

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!

My daughter has two insurance providers who are covered by Pearle Vision. They had her seen by the…read moredoctor and told me AFTERWARDS that the doctor is through ISSAQUAH EYECARE - not covered by her better insurance where her copay should've been $10, instead I had to pay $85 because they decided not to explain this ahead of the appointment. Then when her appointment was over everyone was on lunch so we could've even get her contacts and glasses through Pearle Vision unless we waited. The doctor was good but the front desk, insurance part of this place is absolutely ridiculous. So disorganized, didn't know what they were doing and management was MIA on a Monday afternoon.

I found this store very disorganized and it seemed like a lot of employees couldn't figure out what…read morewas going on shuffling a lot of papers. They appeared so unsure of what they were doing. I was even more surprised when all of a sudden some guy appeared with an iPad and he didn't know what was going on I had to figure out if he worked there. Their answers to my questions about my prescription were very non informative. The eye exam was absolutely horrible and all I heard "is well that's why I am doctor?" I was so uncomfortable. I ended up leaving and going to another optometry clinic. The new clinic seemed like they got the job done real quick and provided me answers to my questions. This was a Horrible Experience !!!!!

I made an appointment to finally have my eyes checked after missing last years annual appointment…read more From the moment that I walked up to the counter I was greeted with smiles, positive conversation and professionalism. I was very impressed with all aspects of Issaquah Vision, including how serious they are taking cleanliness and making sure they are following all health and safety guidelines. Bettina was the lady getting me prepped to see the doctor and she did an amazing job! I also appreciated the knowledge and care of my doctor that did my exam. She explained everything to me when it came to the eye scans, which can be scary to look at, but she made me feel very much at ease! I would recommend anyone to Issaquah Vision, they ROCK!

Everything is outstanding there. I started years ago with Walt Cassidy until he retired. The…read morecustomer service is absolutely first rate as is all of the team that works there.

I started going to their Bellevue Office about 30 years ago but love that they have an Issaquah…read moreOffice! I'm a diabetic so eye care is very important to me and I feel I've had the best! I had Cataract surgery which was done expertly and now I no longer need distance glasses. I even got a call from the Doctor to monitor my progress which is unheard of! I'm surprised their rating is so low because it takes about 6 months to schedule an appointment though if there is an emergency, they fit you immediately.

Dr Stroh came to his Bellevue on St Patrick's Day which was a Sunday, as an on call for eye…read moreissues. I was very impressed by the speed of care and how quickly and efficiently he gathered my information and confirmed and treated the iritis I was diagnosed with. After care has been wonderful and I highly recommend both his Issaquah and Bellevue locations. Great ophthalmologist!!!!!