My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

I appreciated the careful and comprehensive vision exam done for me by Dr. Jennifer Juang and the…read morestaff of Klahanie Eye Care Center. I felt that they really took the time to make sure my vision prescription was spot on. Thank you!

We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

I have used this outfit for a few years. They have been very helpful, nice, and accomodating…read more Dr. Kerry M. is quick and thourough, and that is important to me. I don't have all day to sit around and wait for my appointment. Nice location on the Samammish Plateau near the QFC. If you are tired of your eye guy, and want one that has a nice clean place, easy location, friendly staff, and all the fixins - -go see New Vision!

I needed to find a new eye doc as the place I was going to had moved locations, which was no longer…read moreconvenient for me to get to. Thus, I came to Bella Vision after some colleagues had recommended it. My colleagues had recommended Bella Vision as I was looking for a place that was in downtown Bellevue, preferably walking distance from the office, which Bella Vision is. Plus, I inquired with Bella Vision online about intaking new patients, and they responded within the same week, making the new patient process and scheduling my first appointment super easy. What a breeze! After checking in, I worked with one of the team members who was super friendly and personable. She did my initial assessment of my eye exam, with the different vision tests before I was seen by the doctor. For my appointment, it took longer than an hour, so something to note in case you have a tight schedule. They take VSP, which is the vision insurance I use, so glad to know they were able to look up my account and get my payment squared away. They also sell different, luxury brand frames here, in addition to contacts. Glad to have a new place to get my annual eye exam in a location that's easy to get to, with responsive customer service.

We had a great experience with Jintae and the Bellevue Bella Vision team who was able to help us…read moreidentify the right pair of sunglasses that would fit correctly. If you love luxury sunglasses the likes of Chanel, Gucci, Tiffany & Co, Saint Laurent etc then this is the place to be - they have the widest selection out of any other optometrist/eyewear shop I've seen. We transferred our RX prescription from our previous optometrist (a well-known big chain) with ease too. Plenty of easy and free parking onsite (with registration) in the building garage. Thank you Jintae and team for the great service!

Went in looking for eyeglasses. Staff were very helpful in helping choose a pair that worked for…read moreme. The whole process was very quick & easy.

Prior to moving to Seattle, I had only been to one optometrist for my entire life -- so having to…read morefind a new optometrist was a little intimidating. I'm really glad I ended up coming to MI Eyeworks and working with Dr. Corrado. He is very professional, kind, and explains every step of the exam. His eye exam, though still very thorough, was also extremely efficient compared to ones I've had in the past, so I was in and out of the exam room in under 30 minutes which was great! I ended up booking with MI Eyeworks instead of going home to my normal optometrist since I lost my computer glasses and needed new ones ASAP. I also decided to get sunglasses, since my insurance would cover two frames/lenses and I didn't need to replace my regular glasses this year. Leah, who helped me pick out frames and did pricing and pickup, was also very pleasant to work with. She helped me backorder frames since the colorway I wanted was sold out. The initial estimate was 5 weeks, but their supplier managed to get the frames in less than one week! The turnaround time for the glasses was extremely fast, with both glasses being ready within a week of my appointment (my other optometry had a 2-3 week turnaround). I would highly recommend coming to Mercer Island Eyeworks if you're nearby and looking for a new optometry!

Dr. Nguyen is one of the best optometrist I've seen thus far. She is very thorough and professional…read morewhen it comes to explaining what's going with my eyes. I came for a regular check up and was very satisfied with how efficient and timely my appointment went. The staff there was also very accommodating to my needs. I would recommend this clinic to anyone looking for a great eye doctor! Will be a regular here.

Purchased glasses from an online place called Eyeconic, which offers free (to customer) adjustments…read morewith local providers. Earlier today I found a place that was literally down the street from my job, but they wouldn't do the adjustment... Never mine the fact they're under contract and paid for the adjustment by said Eyeconic. Fastfoward to after work, stopped in and less then 10 mins later I was out the door. Best of all, I was treated like a human, with respect and brilliant customer service. I would recommend this place to anyone in the area.

Great customer service here. Rylee will take care of you for sure. Need help picking something out?…read moreShe won't rush you or push you into an ugly pair. Definitely stop by if you're in the area.

This place is really two completely different businesses under one roof. The rating I'm giving is…read morepurely for the LensCrafters retail side. The independent optometrist in the back is excellent-- easily 5/5 stars. Their eye exams are thorough, and the entire staff is kind and always pleasant to interact with. They take the time to explain everything clearly and make the whole experience comfortable. Sometimes they run a bit behind schedule, but you can't really rush an eye exam. I appreciate that they take the extra time to focus on each patient and don't cut corners. I'm willing to wait my turn because I know they won't end the exam until everything is just right. That said, if you're there for an eye exam, once you're done keep walking right out the door. The LensCrafters retail side is a completely different story. Prices are extremely high, the service feels more focused on upselling than answering questions, and trying to use vision insurance is frustrating overall. I recommend against buying glasses from them, take your prescription elsewhere.

Such friendly service. And Saturday appointments make it a must for my life. Excellent eye exam…read more And they offer an alternative to eye drops for pupil dilation. Parking is plentiful at the mall. This is an independent eye doctor located inside a pearl vision. Once you have your prescription you can take it anywhere you want. Take care of yourself. !

Loved the work they did for my eyes! My RN daughter referred…read moreme to them and they explained all options so i could make my decision. Every think went well. Scheduling,, Preop, Surgery all smooth

I regret seeing Dr. Patel. It was unfortunate that my long-time doctor since 2010 (Dr. Ruth Miller,…read morefrom his old clinic) had retired, and I ended up scheduled with him instead. In my opinion, my eye health suffered as a result of his decisions. Please be very careful when choosing who you trust with your vision--it's incredibly important. I've always left only positive reviews (maybe four in total), but this experience was truly disappointing. This is of course, just my personal experience and opinion.