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Issaquah Optometric Center

5.0 (21 reviews)
Closed Closed

By appointment only

Services - Issaquah Optometric Center

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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Ask the Community - Issaquah Optometric Center

Review Highlights - Issaquah Optometric Center

I have been seeing Dr Eric Chang now for a number of years even before he had his own office at the Issaquah location.

Mentioned in 17 reviews

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Issaquah Eye Care

Issaquah Eye Care

4.1(35 reviews)
0.4 mi

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with…read morethe first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

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Issaquah Eye Care
Issaquah Eye Care - Dr.Nguyen's Office located inside

Dr.Nguyen's Office located inside

Issaquah Eye Care

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Klahanie Eye Care Center - Damaged part

Klahanie Eye Care Center

4.5(46 reviews)
2.6 mi
$$

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

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Klahanie Eye Care Center - Photo of undamaged frame prior to drop-off with timestamp

Photo of undamaged frame prior to drop-off with timestamp

Klahanie Eye Care Center - Damaged part

Damaged part

Klahanie Eye Care Center - Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

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Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

Issaquah Optometric Center - optometrists - Updated May 2026

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