This Zara basically wants to limit the SA interactions. I came on a weeknight and there were SA…read morearound folding but no one really interacting with customers unless it's checkout. In the SA defense, they are very nice when they assist. Even checkout was self service. Pick up orders on the left by self service and pick up returns on the right. You basically have to box up your return for online. This location is very spacious. The selection looked ample but there's a lot of blank space throughout. I really think they can make a seating area for the men hahaha.

Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

Very nice employees Chris was very helpful I called making sure they had a size I was looking for…read moreand he was made sure I had what I was looking for I do appreciate it thank you for the great service

How in the world does this store close during business hours for inventory?? I show up at 12:10pm…read moreand an employee unlocks the door to tell me they're closed until (hopefully) 1:30pm due to store inventory. I have other things to do than to wait around and hopefully enter your store at 1:30. Suggestion: do your inventory before or after business hours. It's an inconvenience for customers when you turn them away because you closed midday to do something that can easily be done during off business hours.

I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!

This is a "shout" for Emerald! She singlehandedly helped me to select a different shirt size (for a…read moreprevious online order), ordered 2 shirts for me, arranged my FedEx, provided an insert for the return and then reviewed everything! Did I mention that I live in North Carolina? Emerald is awesome! She didn't have to spend so much time with me, but she did it with a smile in her voice. Emerald is not only an excellent employee, and a genuine asset to Untuckit, but most importantly, I feel as if I've made a friend. Look her up at the Brea Mall, Brea, CA! Janet in Cary, NC

My husband and I had a Great experience with UNTUCKIT at the Brea location; Kevin was extremely…read morenice; understanding and helpful over issues with had with an old gift card both on the phone and in store. We appreciate all the help and their support ; Refreshing to see great customer service as it is not found much anymore Sincerely ; Joe & Catalina Romo

Fair Deals & Great Energy…read more Stopped in for the first time with a pair of sneakers that had been collecting dust in my closet. The staff was welcoming, straightforward, and more than fair with their buying and selling process. No pressure, no games -- just solid business. I'll definitely be coming back for any future sneaker heat. Also, heads up: they'll be relocating to a new spot just one parking lot over by the end of February in case the address hasn't been updated yet.

I've done business here three times so far and every time it's been awesome! First time was to sell…read moremy old Nike SB collection (which I miss like a mf lol) second time was to sell a single pair of shoes and the third was today to size swap a pair of shoes that were the wrong size for me. It's a drive for me cause I live in LA but I don't mind making it since these dudes are always so chill and give great service. Will you maximize what you can get for your shoes if selling? Probably not but they're fair and don't whack you over the head and are flexible if necessary. I felt good every time I've sold them shoes Thanks again guys, appreciate yall!

Don't know why so many bad reviews? We came here without an appointment looking to rent a tux for…read moreour elopement wedding. We were helped right away with TJ and honestly we had a great experience. Very honest truthful, upfront, and informative. Didn't look to try to sell us anything like other places. TJ and Luis were a great duo. Very efficient and personable highly recommend!

Alfonzo and Jade were great. The service was great. The suit fit nicely for the wedding my husband…read morewas in.

This is a very nice, clean, well-organized, and fully stocked store…read more As my wife and I entered the store, we were greeted immediately by a young female employee. No pressure tactics, simply a "good morning and welcome to Alo". A simple greeting means a great deal to me. The selection of men's and women's clothing will make all shoppers happy, as you can find trendy t-shirts, sweatpants, sweatshirts, hoodies, and much more. Every single employee greeted us and was extremely friendly while we shopped. In the end, we purchased a very nice, soft pink hoodie for our daughter as we walked out of the store, happy and satisfied.

Went to Alo to buy a Christmas gift …read more. I was pleasantly surprised on the attentiveness and friendly demeanor of all associates working . From greeting as soon as I walked in to help me select the right products for my wife and suggested several items . I was able to get a whole outfit including and more . Thank you for the great service . Looks like great work out clothing . I'm sure my wife will love it .

Love coming this store always have new stuff and bring different things too that you will like the…read moreworkers are friendly and helpful

My daughter loves this store so it's always a must to come in…read more They have great deals and the service is great as well. I always end up getting something for myself and my son. This time around even grabbed something for my bestie :) They have a variety of backpacks and apparel as well as accessories. The prices are very good.

This Macy's store is very large, super clean, and fully stocked…read more I did not notice a single empty shelf, cabinet, display case, or even an empty hanger during the entire time my wife and I visited this store. GREAT job to the employees for keeping inventory out and available for customers. Many items were marked down, which helps make shopping here a positive experience for customers by giving them more value for their buck. I purchased a cologne gift set for myself after spraying a sample and enjoying the scent.

Makeup haul!!!! I…read morewent to this Macy's to grab some makeup. Every year or so, I go on makeup hauls to replace the makeup that I have. I think it's good to do that because bacteria hides in your makeup. Even if you clean your brushes and sponges, there's still hidden bacteria creeping around. So, to combat that- I buy new makeup periodically. This time, I was on the hunt for a face foundation, eyelash and eyebrow makeup. I found all of that and more at Macy's. It took everything in my power to avoid the MAC counter lolol I'm such a MAC girlie lol Well, in the past I was. Now I opt for makeup that has some anti-aging qualities. I got lucky and found some sales going on for the holidays. Score! Great value! Service was great. I was in and out pretty fast considering it was Christmas time.

You can get it if you really want You can get it if you…read morereally want You can get it if you really want... 4/5 Service Limited review. Came in to return an online order. Buyer beware you won't get shopping refunded. There was a really long line when I arrived. Thankfully it went by rather quickly for the size. 5/5 Parking Parking is abundant in this shopping center. You don't have to walk far unless you don't like parking next to anyone, plenty of those spots available. 5/5 Likelihood to Return Overall the store was very tidy compared to other NR. I'd stop by here next time I'm in the neighborhood. Psalm 122:1, God bless and Stay Prayed Up

I'm going to be honest here. Sometimes we shop when we are low on funds. Sometimes, times is tough,…read morebut maybe we need to buy a gift. Let's be real with ourselves--most of us are not part of the 1%. That interlude matters because I was at the register with my mom when her card declined. She was trying to make a payment and then, immediately after, use her card to buy our merch. Let me just say--it was a timely transaction and very public. However, our cashier was the opposite of judgmental. She was kind. Honestly, truly kind. [Amy, are you a Christian?] My mom was shaking, embarrassed, and trying to just get out of there. I stayed calm, coaching her through it and explaining that it was fine. Amy kept apologizing, saying sorry, and going above and beyond to smooth out the chaos. This is that part of humanity you hardly get to see. Forget customer service awards--Amy, you deserve a big blessing. Nordstrom Rack should be so appreciative to have you. I hope they see your value and give you more. Thank you for being a kind human!