I've been here multiple times in the past and only recently have been surprised by the poor service, but today's service was well below acceptable. I was not drinking (actually, never even received a water). We arrived at 1100am, no crowd, many open table in the upper and lower areas and no one waiting to be seat, but:
1) they would not seat our party of 8 despite the fact that we had 6 of the people there by 1110am.
2) We told them that one of our group members was diabetic and had taken her insulin already seeing that there was no wait and expecting to be seated as any other restaurant would have done.
3) Finally, around 1130, they said that they would seat us without the last two in our party, but tried to give us a 4 top for 6 people even knowing that the last 2 would be there in about 5 minutes. We had to let them know that a 4 top was not acceptable.
4)As we told them, the last 2 of our party arrived within 5 minutes. At that point, we let them know that they were there and we would rearrange the table back for them. They had to go ask someone and returned telling us that we had to fit all 8 at the 6 top and pulled chairs up for us. (Still, no one waiting to be seated and many open tables).
5) Once our last 2 were seated, we had been waiting for another 10 minutes at this point and asked for a server, since we still had not seen one.
6)As mentioned, open tables throughout the entire outside area. There was a six top facing the water and in other areas, some 4 tops, and 2 tops in all areas as well. We were seated on the lower level not facing the water in the "parking lot" area without a view.
7)It was hot 80 degrees and sunny. The server finally arrived and we placed our entire order around 1145.
8) We saw them putting umbrellas up for almost all of the other tables. We asked for one. The said that they had to go ask. They came back, again, denied. They said that they did not have anymore umbrella stands, so we could not have one. I went around and checked...there were a few umbrellas that they had just placed at tables that did not have patrons and, at least, one stand under another that did not have a patron.
9)Around 1155, we asked again for waters, but was just told they would find our server, (remember its sunny 80 degrees and now have been waiting for about 50-55 minutes total), so one of our party went to the bar to get waters and some drinks, but was denied yet again telling him that the bar doesn't serve seated guests. What?????
10)By 1200 noon in the hot sun without an umbrella, we still did not have our waters. I decided that this was just unacceptable and said my goodbyes to my friends.
11) The 3 young hostess ladies gasped when they heard me and agitated said, "really?" I just replied matter-of-factly, "It's hot, we still don't have our waters, and you wouldn't give us an umbrella."
I will not be back. Neither will the 8 in our party. We will go to Schaefers or the Chesapeake Inn instead where patrons are served with care and respect.
Dawn J. read more