This winter I had a trip planned to go to NYC and visit the flagship Tiffany & Co store to buy…read moremyself something special. But then the Covid numbers started going up and the trip was postponed for now. But I was sad because I really wanted to get a lil blue box with lovely white ribbon. My friend said let's go to Tiffany's at Scottsdale Fashion Center and I didn't even know we had a Tiffany & Co in the area but said YES! Let's go! After entering the store, we were greeted by James, he was there to help us on our Tiffany experience. I knew what collection I wanted to buy from for my 1st piece of Tiffany & Co jewelry, but truly enjoyed looking and gazing at everything they had on display. James was very friendly and helpful and offered suggestions and told us our experience in the Scottsdale store would be more personal than at the busy flagship store and he might have been right. Excellent service, beautiful jewelry and extremely happy with my purchase and know I will be back for more pieces.

Called into Fashion Square to inquire about a broken T bracelet. Was told I need to make an…read moreappointment, fair enough. Said ok let's do that. was told to go online & do it myself, with fluffy words of course but when I said, you can't help with that, they doubled down. Solidly told to piss off. That was a missed customer service moment for sure. Sorry to bother you, sheesh. Made my appointment, showed up & was quoted a minimum price of $1000. 1 year after purchase, a bracelet that cost $4150 failed, & they wanted nearly a quarter of the price to fix it? Uh no. That's bananas. Sent it in through the website & after evaluation $290. Got it fixed no problem. Make it make sense Fashion Square. If you don't want to process or perform repairs, then don't offer them. It's not that hard. The only good part of the experience at fashion square was that I was in & out in less than 3 minutes. But I won't give them credit for that. Bye

Staff was helpful and friendly :) Had a good sale going on and got a lot of cute stuff to update my…read morecloset. Size range is is wonderful.

I usually do order online, pickup in store but everyone is always friendly, love the manager, have…read morenever caught her name but she's usually who helps me and has always makes me feel comfortable and like a valued custome. They will help you open your online order and you can try on, right then if you want, they're great with making suggestions if you're looking for something else to go with what you ordered. They will do returns with no guilt involved if it's not working for you. I'm saying all this because the store and the people there are great, i find Torrid as a brand to be hit or miss usually a miss so to still enjoy the store experience is saying something.

Very good service + beautiful selection = an AMAZING shopping experience. I bought myself some…read moreitems and came to pick them up. Added some spacers and no escape chain for my Pandora bracelet, and some jewelry cleaner. I also bought two pretty rings and got a free chain necklace! I love my Pandora jewelry and it really keeps its value. I get lots of compliments on my Pandora jewelry and always tell people to check out the store as well as the website. I will always recommend Pandora for these reasons and more. Value is key and if you want jewelry totally worth their value, check out Pandora.

Came in one day talked to a staff member she inspected my ring I'm missing a couple of diamonds and…read morethe gold plate isn't keeping color they didn't have our size so she said to keep calling and they can switch it out when they do have our size. Drove an hr away thinking we were going to get new rings just to tell us to file a claim.Tried doing a claim and got denied..yet when I log in it's says (active) I paid for the extended warranty but you're going to deny it? Don't recommend going here, you would think it's "good quality " but nothing last here and you will waist your money.Employees tell us on thing then you talk to another person and they tell you another which is very frustrating and unprofessional. Don't spend your money here unless you don't care service BAD value BAD quality EXTRAAAAAA BAD

I had an amazing experience shopping at Buckle. Taya and Hannah's customer service was phenomenal…read moreand I will be coming back to shop more in the future!

Very disappointing experience at this location. I go in to check out some boots I liked that were…read moreposted up by the entrance. Try them on and decide I want to buy them, only to be told an employee sold two different sizes to someone, so the only pair left in store was 2 different sizes. They offered to ship them to me so I accepted and paid there. When I get the boots 6 days later, they have a couple scuffs and aren't packed like they're brand new. They look like someone's return. I blow it off and try them on in my house, and decide they are also super uncomfortable and I wouldn't be able to wear them. Had zero time to make it BACK to the mall or the post office to return them until 56 DAYS later, still within the 60 day return window. So I make a special trip to the mall and explain everything. The employee kind of acts like she doesn't believe me and then looks at her computer and says 'the system' won't' 'let' her process the return because it's been longer than 60 days. I had proof of when they were ordered and when I received them, but she wouldn't budge. I asked to speak to a manager and she said I am one. THAT is how a manager handles customer service? A human cannot use their common sense to override 'the system'? Does anyone know how to use their own brain these days? Thanks for wasting my time. I processed the return through the corporate phone number and I won't shop at this store again.

Have been here quite a few times now. We followed them from Superstition Springs Mall which was…read morecloser, but we are willing to make the drive out here from the northeast side of the valley. Mary is extremely helpful and kind everytime I'm here, and Sam is impeccable at making your jewelry look as good as new. A couple years ago, my husband and I got our rings resized here and we couldn't even tell. I also had the prongs on my halo ring extended but the way it was done kept the delicate look of my ring without compromising the look. The value is competitive but for the quality you get, they really do a wonderful job.

Bad work and terrible service. Nothing has changed despite a second chance. A few years ago, I had…read morea problem with them and left a negative review. I made the decision to try them again with a different watch fix. The same result. Poor service and shoddy workmanship. Manager Mary is just concerned in assigning blame and accusing my wife of lying; she has no interest in finding a solution. Avoid at all costs!

Great customer service, the moment I walked in the girls were welcoming, Selena is the one who…read morehelped me sell my items. She gave me a fair price on my items and made sure I left happy. She's very happy and friendly! Definitely a returning customer.

As always when I visit a Kendra Scott store I am just excited to pick something out for me or for…read morefriends for their birthday! This is the 2nd time I went to the one in Chandler mall in Chandler Az and I wasn't disappointed! Grace was the absolute sweetest! she let me be indecisive and take forever! all the girls were so sweet friendly and helpful but Grace made my experience! I will forever be a fan of Kendra Scott and if the Chandler location

When visiting my family in Arizona, I was on the hunt for a matching Kendra Scott necklace for my…read moremom. I had picked out two options for her online, and she ended up falling in love with one that was the exact same necklace I chose for my birthday. We were looking for the Melody Bird Gold Multi Strand Necklace, which was sold out on Kendra's website. We learned from calling another AZ location in Scottsdale that if a store had the necklace in stock, they could ship it for free within the state. I called the Kendra Scott Chandler store, and Penelope was the person who helped me. She went and checked multiple spots on the floor to find the necklace I described and verify the look was correct. Then she went over the shipping and payment details with me and even helped us get my mom's birthday discount. 3 days later, the necklace arrived, and my mom was overjoyed. We now have "twin" bird necklaces thanks to Penelope's help. Thank you so much, Penelope! Next time I'm in AZ, Mom and I will come visit the store in person to see their Kendra Scott selection.

San Tan Village no longer an option to shop at. Wish maps would've had that updated before I drove…read moreover here.

can not return item if it doesn't fit! I'm out $60 for something I can't use. beware and don't…read moreorder online. I won't step foot in their store either after this!