I've been a regular customer for a while and I typically don't complain but I've had it with the bald owner guy. He just sits around playing cards, talking to all the girls and just never pays attention to the customers. I could never can get his attention and this has happened on multiple occasions now. It doesn't matter how big or small our join is, we constantly have to wait around for anything we need. The hookah and food are great. All the other workers are also amazing and attentive but I'm so over his horrible service. read more

This place is absolutely amazing. I drove all the way from San Diego to see my favorite server Ashley and she exceeded all my expectations. The food, drinks, hookah, and service are all 5/5. Will be coming back soon! Xoxo read more

During undergrad and grad school, I was a big fan of hookah bars and cafes. I'm big into middle-eastern food, so I kept frequenting them in the years after I quit smoking hookah. I recently got in touch with an old friend from undergrad, and he suggested we come here for food. I was game, and made the trek from the south bay to the Burbank area. Parking was a bit hard to come by, as I wasn't familiar with the area. I parked in a structure two blocks away, and made the short walk here. I liked the layout of the place. Some of the seating is under a large canopy, while other seating is in open air. There are flat panel TVs throughout the place, and I found the environment to be lively. My buddies and I sat under the canopy, and ordered some food while they delivered two hookahs. I took some puffs of the mint-flavored hookah. It was smooth, with some other flavors mixed in. We also sipped on iced tea, which was delicious and had a good kick of caffeine. The best part, however, was the food. We started with hummus and naan, which was delicious. The naan was soft and warm, and the hummus had the right mix of ingredients. The main course came to us about 15 minutes after ordering. And my goodness, the wait was worth it! The food was very flavorful, and the ingredients were of good quality. I don't remember the name of my plate, but reference my photos of this business. I got the sunny-side-up eggs on top of seasoned beef and a bed of rice. The food left me satiated, but not comatose. The experience here was overall amazing. Although the wait for service and food was a bit longer than other places, the quality of the food and drinks made the wait worthwhile. Five stars! read more

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I put 4 stars to this place mostly because I liked their server Heather because she was amazing! Very social and at the same time on top of her tables. If you get lucky to be served by her you will enjoy your night at Gitana. read more

HORRIBLE SERVICE DANY! the waiter ignored us all the time because his tip was already included in the receipt, we called another waitress to order something else and she said she would let our waiter know, and when she was telling him, he got to laugh sarcastically looking at us as if we were stupid. I don't know this name but he was white blondie. I guess he doesn't like Hispanic people. We will never come back to this place because it doesn't matter if the food was good, but if you get a bad service you will get indigestion! read more

I want to give a shout out to Heather , sweetest most genuine human being . I came was cold . The heaters didn't really keep me warm but this sweet girl offered me her personal blanket that works there . I usually come for hookah and drinks . Thanks again for making me enjoy my hookah and drinks for keeping me nice and cozy . She provided great service even though my table wasn't hers to look after but she was very kind when saw I was being cold . read more

If your a hookah smoker you have heard of Gitana. In the past things have been a bit rocky with service at times. The past few months I have become a regular here. The service has been amazing and you can tell management has stepped their game up. Their food is amazing. My go to is the chicken skewers & the fatoush salad. For hookah they now have Regals and the quality has dramatically improved. They have a new cocktail list and I'm obsessed with the drinks Marry Me & Hot Girl Summer.The ambiance has shifted too. The place has definitely stepped in decor and overall vibe. New plants and over all zen feeling, which is nice and chill and different then other places. Parking is easy and free in the structure on Palm street. My favorite servers are DJ and Ashley shout out to them for the amazing service, and laughs. Jacob the hookah tender is so sweet and such a hard worker & The manager Heather is also so welcoming. Stop by this place and enjoy a fun day/ or night with amazing services. read more

Great service great food. Their food is delicious . I love their hookah flavors too. Great atmosphere

I've been a longtime customer here for over 2 decades, but I can't anymore. The prices Giana's now charges for a decent meal, drink and hookah are so outrageously overpriced, that I vowed to never come back again. 1 hookah is $35, are you kidding me!! Gratuity is not optional and at 18%, just a small order of fries is $10. I used to come here and have a good shawerma sandwich, and now that doesn't even taste good. Place has gone downhill and the price gauging is a robbery read more

Consistent 5 star rating ! I used to go here to hang out , eat, have hookah. However it's tough to get out as much as I used to (have kids now)! I always crave their food because I can vouch for them having the best fatoosh and wraps. I'm sure all their food is good but I always would get their fatoosh salad or bbq kale salad or their spicy bird wrap. I recently discovered that I can order to go and they will deliver. Omg ! I think I've ordered about 10 times in the past 2 months. Not only for my family but also when we have had friends over this has been our place of choice to order from. Their quality is excellent, they always provide an accurate order without items missing, and everyone always asks where the foods from! read more

Horrible customer service. Ordered food they brought it an hour later as I was leaving. I said I won't pay for the food paid for hookah and drink tried to leave they chased me down with 4 guys and walkie talkies threatening to call the cops. The food in question, mozzarella sticks probably bought in bulk from Costco. Oh and the hookah sucks tastes like ash. read more

So friend and I decided to go watch the last NBA finals at Gitanas. Let's just say we felt like we got robbed and let me give you the breakdown why we felt this way. we decided to order one pizza, wings, and hookah. The wings had absolutely zero meat on them dry no flavor whatsoever. The pizza was OK and the hookah was OK as well. At the end we asked for the bill and once we saw what the charge was, our jaws dropped!! keep in mind we ordered three items. Our bill was $104 with 18%. Gratuity charged. How can one business charge 18% Gratuity!? And imagine paying $104 for three items from the menu! Me personally will never step a foot in our business ever again. No wonder there was only seven people there at 7 PM. And the ambience felt like we were sitting in the alley smoking. The charcoal guy had absolutely no manners no customer service. He was just goofing around with the people that he knows that our regulars there and the waitress absolutely no personality dry worked as a robot and hoping to collect tips and that 18% gratuity or whatever they do with that 18%. Oh, and one more important thing that I just happened to investigate and notice is that what the pricing on the menu and what the pricing on your receipt will be completely different. They overcharge you hoping you won't catch it Hookup price 25 on my receipt was $32. Do not go to this location. read more

Refuses to serve tap water as required by CA Law without PURCHASE of a beverage. I won't be back.

Gitanas is my favorite Hookah place hands down. My gfs and I come here for hookah and food all the time. We love their fatoush salad or the chicken kabob plates. Hummus as an appetizer its also very good. Service is always great and the workers are very friendly. It can get super busy but just flag down any of the workers and they'll take care of you. It's an outdoor sitting but they have covers and heaters for when it's cold. Parking is also available in the free parking garage right underneath the apartments. read more

My friend and I we walked in, ordered drinks. My friends martini glass was so dusty my fingers turned black when I touched it. After I placed my order for hookah, I waited over an hour. When I asked the lady when my hookah will arrive she said, "they're making it". How long does it take to make one hookah when it's not even busy ? 3 other people came after us and they got their drinks and hookah while I was still waiting. The worst service ever! I definitely don't recommend this place to anyone. read more

The chicken was really good from here and I'm super picky when it comes to chicken. Everything was fresh tasting. Just expensive.. $25 for a plain chicken salad once delivered and tipped. I was hoping for it to be chopped smaller, and for there to be more cucumbers, and red onions instead of white. I'd probably Oder chicken breast from here again. read more

Gitana Restaurant - a salad with chicken and lettuce - Middle Eastern Near Me - Burbank, California

I love this place. Literally the only spot that does this kind of food like the real deal. The food is def the reason I go, I also love the staff. It's a chill vibe and you can tell the family takes pride in owning such a gem read more

Service has definitely improved here. I did come back here because I have been here many times and decided to give them another chance. Sure enough, the manager came up to me and apologized. She explained why it was done and apologized for how it was handled. I totally understand and I'm glad she handled it so professionally. Will definitely continue to come here and I appreciate the gesture. I do love their falafel sandwiches. They are almost always busy, so there may be a wait. However, service has definitely improved and I will make sure to let the manager know if service isn't handled as perfectly as she would handle it. read more

Fattoush chicken salad is very refreshing with a zesty lemon flavor and crunchy pita chips on a hot sunny day! Such friendly and good looking staff. Yummy. read more

Dishonest place. I ordered 2 Fatoush salad with grill chicken over the phone. I asked the man how much will it be for grill chicken added he said 2 dollars I said ok. Once I arrived at the restaurant, I went to go pay and I saw that they increased there price of the salad he was charging me $14 and $4 for chicken. I asked to speak to the manager and he said he was and I laughed. I told the "manager why on Yelp it shows $10.50" and he said he doesn't have the power to update YELP. I was like I will pay the $40 for 2 salads but never comming back here. I wouldn't recommend comming to a scam restaurant. Stay away!!! read more

Hands down one of the best Fatoush salads ever. Literally dont even remember the name of this place sometimes, all I have to say to friends is the hookah place with the bomb fatoush and they know where to meet me. Had the funnel cake too for the first time and that thing was just as bomb. Service is always good here as well & I love how they have open space thats also closed off along with outdoor heaters. They make you feel welcome for sure. read more

Gitana Restaurant - Middle Eastern Near Me - Burbank, California

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If I could pick no stars I would but yelp doesn't let me.I came in expecting great service as usual but unfortunately that wasn't the case.My waitress didn't attend to me until 45 minutes after I was seated.She still didn't bring the hookah after an hour of me waiting leaving me with only 30 minutes before closing to smoke .Will not come again. read more

Waitress would not spit check for us. The total was $107 and all I got was 1 $7 beer. Made it so difficult for us to pay and it would not be hard at all to figure out how to split it. Edit: took us about $20 minutes to sort it out. waitress said we should have told her to atbthe beginning but why would anyone assume a bunch of 21 years olds are not going to split the check read more

Gitana Restaurant - My 1 modelo and my friends doing math to figure out how to pay so we can escape this hell hole. - Middle Eastern Near Me - Burbank, California

This place used to be good 10 years ago but now its old and absolutely everything here is complete cheap/trash. The only thing good about this place is the service by the young mixed (latin/french) gal. The other employees are trying hard but you can only do so much with the tools you're given. Anyone that writes a 3 or more star review here is either an employee or a friend of the owner. Let me start from top to bottom. Hookah $30 = was terrible and had to be re-done 3 times (complete shit) what makes it worse is the hose for the hookah is plastic.. how cheap is the owner of this place?? Tea = a joke. They have the nerve to charge $6 for tea and give you one old and dry bag that lost its flavor 10 years ago much like this place. Lemonade?? a fancy cool aid = watered down with extra ice... Dessert ??? dry and thrown together = 3/10 this place is an absolute disaster and how it stays open after all these years is a miracle. Can you imagine what the quality of the actual food will be at this place?? HARD PASS!!! read more

If I want to go to a local hookah place, I don't think twice before choosing Gitana Restaurant. I give this place five stars because of their consistently great and friendly service. Their parking is free and right by their entrance. They have a one-drink minimum which is common in many places, but what's nice is that their place is spacious, open and most importantly: CLEAN. I enjoy sitting in their patio area with their heaters in case it gets cold. It's in a nice area with restaurants and coffee shops nearby, but there's no need for that because they serve some amazing food and drinks (including alcohol). I've gotten their iced coffee drinks, and just to warn you, they're sweet! They brew Starbucks for those wondering. Their food is pretty good. If you like tangy, savory salads, get the Fatoush salad--like right now (see pics). Their mozzarella fries and jalapeno poppers are delicious too. We couldn't finish our food, so you're definitely getting a bang for your buck. I was very close in rating this place four stars because of their hookah. It's happened often where the tobacco burns too soon and it's simply not the best pack, but they're always willing to help if you ask and that's not enough of a reason to give them 4 stars. read more

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Ashley was amazing! I come here often but tonight her service was so great i decided to write a review! The food was great as always, drinks and hookah were bomb. Great chill spot in Burbank. I highly recommend! read more

Great tabouleh! Overall they have really good food! (I just wish they had Halal meat) Good hookah and prices. Good service when they aren't busy. There are always very nice servers. Yet, when they are busy, you could wait forever for your hookah to come, new coals or even to get the check. Cute setting, good location in the heart of downtown Burbank. read more

I rarely put out a review but this is the case for that. This place has great food, great service and a super friendly staff. We ordered shawarma, falafel, garlic grilled chicken sandwich. It was sooooo delicious. Highly recommended! read more

Gitana Restaurant - a man sitting at a table with a plate of food - Middle Eastern Near Me - Burbank, California

I went here with my bf for hookah we sat on. Four person table (mind you there was plenty of space) not packed whatsoever.. the waitress came and kicked us off and said go to another table that's a two seater. So we switched tables. The table we got was so dirty!! And in the midst of this pandemic they not even use disposable hoses like other hookah lounges. They wash their plastic hoses! That's disgusting. read more

Love, love, love this place. If you want quality hookah and awesome food, this is the best place in town. My favorite is the Fattiush salad with chicken breast. The dressing... oh I can't say enough things about how perfect this dressing is! It's lemony, light with a twist of out-of-this-world yum! A-M-A-Z-I-N-G. Can you tell I love this salad? Lol. Seriously, hands down that's my favorite salad! Great place, I highly recommend it. I've also been to the Sunday brunch here. Wonderful selection with unlimited Mimosas! You won't regret it. read more

I've been to gitana for the last four years consistently and three weeks ago my sister had left her bag here and one of the coworkers had found it and gave it to Heather one of the workers here ... my sister had called me early morning the next day and told me she might of left it at gitana so I reached out to all the workers that I had the numbers of to ask... when I texted heather she told me that she has the purse and it's safe and sound; I was able to drive down to pick up my sisters purse... prior to all this I had left my laptop inside while it was charging and one of the workers there had let me know personally that I had left it and would come back to pick it up later that night... GITANA WORKERS ARE AMAZING BECAUSE MY LAPTOP IS MY ENTIRE LIFE AND MY SISTER GETTING HER PURSE BACK WAS AMAZING... greatful to have the workers here who are always able to save the stuff I have forgotten and able to retrieve them with nothing missing. I thank the workers who have always reached out to me to let me know... the amount of things I have left here lol and have gotten them back I was grateful that it wasn't lost! I thank Heather for taking care of my things and keeping them safe. I also thank the male worker DJ for always notifying me when I have left my stuff there... very amazing workers! read more

If there's ever a home away from home it's here! the staff is so friendly, the food is amazing. The wait time is short and this place is somewhere you go for any type of vibe. The music is also great and wide variety. read more

Came here with friends , we dont have such style in san diego , two of us were fasting and two were not , the appetizers were verygood , grape leaves were perfect , the fries so tasty , tappola was ok , flafel was delecious and tasty even when it got cold , i had hooka which was good also but the head was small so it burn fast , i tried the swiss burger which os one of the best burgers you can eat , simple & big the beef burger size is like 4 times the patte size of in n out or maybe even more . Enjoyed the place & it was fun read more

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I came here last night for the first time and let me say I was impressed. Not sure why all the haters leaving bad reviews on the service because our server was very good and very friendly. I was absolutely blown away by the food! The chicken and beef (forgot what it's called) dish my girl ordered was fantastic, as were the apps we had. Very nice size portions. Had the deep fried Oreo dessert. Insane. The hookah was good as well and no one was rushing us out after our meal. Great spot to come and chill for a while. Was pretty busy for a Monday night. Apparently this place has been a staple in Burbank for years and now I know why. If I didn't live at the beach I'd be here every week. read more

Walked in and sat down around 8pm on a Saturday night Took 10 minutes for someone to acknowledge us. They were also short and a little rude. That's fine. Maybe they were having a bad night. It was cold so we asked for the heater to be turned on. Took a little while for them to do that. The gas ran out and we asked 4 times to replace it because it was cold. 40 minutes later they changed it. Our server never came around to ask us how we were doing or if we needed anything. The place was prettty empty the entire time we were there. The food was good though. We were a party of 2 and when I received the bill I noticed 18% gratuity included. A little surprised by that. I used to come here a lot and the service was always great. Not sure if this was just an off night or if this is a trend lately here. I hope not. Hopefully I will give it another try. read more

Clearly this place has worsened over time! I used to love coming to Gitana for their hookahs and the fact that they offered Starbucks drinks. But that wasn't the case last night unfortunately!! We went there for my husband's birthday and it took over 40 minutes to get our food. The hookah was pretty burnt when we finally received it. We brought the issue to their attention and the other hookah guy packed a different flavor for us. Still felt burnt but better than the first one. My husband ordered the chicken panini and it tasted + smelled like fish. So gross he couldn't even finish the first sandwich; I felt bad because it was his birthday and his appetite was killed... The 2 stars are for the nice waitress who was trying her best to accommodate us and their fattoush salad which I am a huge fan of. On top of everything, they charged $11 automatic gratuity to our bill. Not sure if this is a new thing but I have never seen a minimum gratuity for 2 people at a hookah place. We tipped the waitress anyway but that is not the way to run your business. I would have gladly paid the service charge if I did receive one in fact. I did not want to make a scene because it was my husband's birthday but we will not return for a long time. Thank you Gitana for ruining a perfect night!! read more

There are so few hooka spots in the Burbank area and Gitana was truly one of the pioneers to the "hookah craze". Good indoor and outdoor patio seating. Hookahs are always 'hitting' good. They have a wide range of flavors and brands to choose from. Surprisingly, their food menu has a wide variety and whatever i have tried has tasted really good. See below for some pictures of the swiss burger and the spicy chicken wrap. Pricing is average and service is good. read more

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So the city of Burbank just passed a law against smoking inside, so now they have to have outside seating only :( The food was always good here, mediterranean, french fries, salads, burgers, wraps, sandwiches, pizzas, shawerma, kabobs, quesadillas, and desserts. They now have added deep fried treats, and nutella pizza and Starbucks coffee and teas. Full bar, even though the drinks aren't on the menu. As far as hookah goes, they have a large selection of Starbuzz, Al Fakher, Tangiers, and some Fumari. They also offer Lavoo glass hookahs as well as basic ones. Apple and pineapple heads available. I like that Lavoo produces thicker smoke, but today it was just average. The music isn't too loud, you can easily hear the people you are with, and there are plenty of heaters to keep you warm. The hookah service is nice, but the space is super cramped now. Every time someone gets up, the coals shift and the hookah guy actually dropped the hookah head... The chairs are super uncomfortable, no hole underneath them, so you can't put your legs under them :/ The process of getting seated is a pain. They claimed to have a huge wait list, but the table next to me stayed empty for a while... And took forever to get a replacement hookah head after the hookah guy broke ours :/ read more

Gitana Restaurant - No hookah head :( they broke ours :( - Middle Eastern Near Me - Burbank, California

This place is the best hookah place i've been to... My friends and i came around 9:00 PM on a saturday...the outside seating was filled with people eating and inside we got to pick where we sat... the decor while a little run down has a nice ambiance to it...there are rugs hanging on the wall and a big screen tv...their tables are also beautiful (see photos)... They have a minimum 1 drink per person but u kan get 'em cheap...if u want alcohol they have $4 drink specials hookah...unique flavors...we got the specialty $20 sex on the beach..this lasted us the whole night...there were 3 of us smoking this non stop and after 3 hours it still wasn't done but we were! service is amazing! the staff wears all black and there is constantly someone changing your coal and cleaning out the ash they also serve starbucks here Cookie Monster Shot (flaming): delish! tho didn't taste much like a cookie...sweet tho parking...we just didn't kno where to park so we parked in a garage a few blocks down read more

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I absolutely love this restaurant I've been here several times and used to come weekly with family and friends. They really care for their customers and want you to have the absolute best hookah. The staff also has conversations with you and makes you feel at home. The hookahs always great! They recommend the best The deep fried oreo cookie ponchik is to die for right after eating the house platter they have. Definitely a great place. Love Amanda and Tania read more