love everyone here! the staff is hardworking, friendly, and honest. They got a huge range of…read moreinventory and I will be coming back many more times

Thomas the manager is a dishonest person avoid coming here i came to return a front suspension…read moreupper lower control etc i didnt wnd up using i knew it was a 30% restocking fee as it states in the contract. But this thomas days its a final sale because in the contract says all body parts is he been serious since when is the suspension consider a body part this guy is a joke will never be coming back avoid this place i should have listened to the reviews even his guy in the front desk said its a 30% restocking fee just wait for my boss to give the refund what a thief Thomas

I've had my Rack on my truck for about 6 to 8 months ago. Best rack I've ever had. High quality and…read moreserves its purpose, I even bought one for my dad's truck. This rack makes all the other contractors wide eye and ask where I got mine. I worked with Victor he was very helpful and responsive. I would recommend US rack to anybody and everybody I know looking for a better than average quality rack for their truck.

In addition to the rack I purchased to carry my kayak, when one of the parts didn't fit, Victor…read morequickly shipped out the correct replacement parts. I really appreciate this superior customer service.

Amazing service . Had all the parts I needed for my Excursion and the employees are great. I will…read morekeep coming back for parts and recommend to everyone needed parts for their truck. Armando was quick to remove the part needed.

horrible customer service! sold me 3 parts 1 was wrong came back 20 min later didnt want to…read morereimbuse the price i paid for it, dude blamed me for the mistake and started arguing with me, not professional, not coming back, thanks troy

Both store employees on McKinley AutoZone snickered when I asked if they could replace my car's 12V…read more$300 battery around closing time. Had to ask the cut-off time of 45 minutes to an hour. The young man drove in an older white Prius of 10 years old or so and the young lady drove away in a new Mercedes.

Wow what amazing customer service I was helped by the wonderful young man named Dylan He really…read morehelped me out with my concerns. Even though they don't provide that kind of service here would definitely come back to him

I came in today to replace the low beam bulbs on my car. Anthony S. greeted me as soon as I entered…read morethe store & asked if I needed help. Anthony is so helpful & professional. Anthony provided excellent customer service. THANK YOU ANTHONY !! You are appreciated.

It was a spear ofthe moment due to one of our car windshield wipers flew off in the idle of yhe…read morerain. Found this on the drive on a search for one and the gentleman, came out after we purchase 1 side that flew off, and put it on for us and made sure it was secured. That is service. Very appreciative.

Assistant manager Edgar was very helpful and professional., he went out his way to help identify…read morethe problem and help me replace the battery to my car key.

I came in just to recycle used oil and ended up waiting almost 35 minutes to be helped, even though…read morethere were two employees behind the counter. One employee eventually acknowledged me and said it wouldn't be a problem, just asked for a couple minutes to finish with another customer. I said no problem at all. About 30 minutes later, once he was finally done, instead of coming back to help me, he went to the opposite register and started chatting and laughing with another employee and a customer. I stood there waiting until I finally had to walk over and ask if he was going to help me. His response was, "Oh yeah, I totally forgot about you." That is extremely unprofessional to who ever has the slick back hair.! Especially for such a simple service. I understand being busy, but completely forgetting a customer and socializing instead is not acceptable. Very disappointing experience!!

I have bought several parts from Woopy's over the years. These parts have been quality parts as far…read moreas I'm concerned, and I'm about to buy from there again. My only issue is I wish there was a Woppy's in Riverside CA, around the Arlington & Magnolia area.

Great prices, quick to order when not in stock.. like 3 hours ? Or less ... and super nice !! Full…read morecoverage of domestic and imports. They get a lot of original European parts as well, I have a Mercedes so I know from personal experience. Thank you for the service and savings!!!

I have since spoken to JC, the general manager. He did send a prepaid return label. He did not, at…read moreleast yet, say that I will get a full refund. He did say he us an expert and that I have an odd frame. He sent me pictures of two frames from a restoration website. The picture that he said shows a "normal" frame has none of the components shown in POLs website diagrams... and this is a3/4 ton in the picture with dual rear wheels!! Expert!! He also said he didn't think my yelp review was fair. I did say I will update once he follows through. Update.... I have been in contact with Jim Genty at performance on line. He finally agreed that their listing is incorrect and they are fixing it. I got a full refund including shipping and an apology. The original customer service was very bad but Jim came through and fixed things.

1st of all customer service is really bad they don't follow up. I try and call and just for kicks i…read morewaited on hold for over 1 1/2 hours and still on hold. Up date. I tried calling today and started at #4 in the que and have been on hold for 2 hours and 15 min and still no one taking the call. The other review was correct the name of the company should be POS not POl. Repeat DONT GIVE THEM YOUR BUINESS. There a lot of companies that you can get quality parts and great customer service. 2nd I live local for pick up so I thought I might have a better chance. I ordered a mustang 2 front end kit for my 54 ford f100 and it was 6 weeks out and when I got it the shocks were back ordered. Even doing mock up the tie rod ends were too short and I tried to contact them but couldn't get anyone there. I just bought the correct one from someone else. Extra 85 bucks. Won't go back. I don't recommend

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

I've never left a negative review. But I think I have to. We waited way to long for a in stock 2.5…read more-4 " drop kit for a 80 c-10. Shocks never came and I had to purchase elsewhere. Customer service rep was nice enough but you can tell he was fed up with these kind of calls. It took 45 min on hold to reach sombody but he had no answers.parts fit good but rear of truck is now 5 " higher than the rear. 31.5 to 26 in front. I have already ordered drop shackles from another company to kind of compensate. I just wanted to get a matching kit that all works but here we are last minute after we started this all on the 1st week of march. Nice enough people but i feel they are overwhelmed or under staffed.

I ordered a part on January 7 from Summit through Western Chassis and still no part and they have…read moremy money. I called and western told me 8-10 weeks delay. I called their supplier and the supplier has my part but Western sent them a bad check. PEOPLE DO NOT USE THESE THEIFS, JUST LOOK AT THEIR 1.9 RATING. TYPICAL WOKE CALIFORNIA RETAILERS!