Thomas the manager is a dishonest person avoid coming here i came to return a front suspension…read moreupper lower control etc i didnt wnd up using i knew it was a 30% restocking fee as it states in the contract. But this thomas days its a final sale because in the contract says all body parts is he been serious since when is the suspension consider a body part this guy is a joke will never be coming back avoid this place i should have listened to the reviews even his guy in the front desk said its a 30% restocking fee just wait for my boss to give the refund what a thief Thomas

love everyone here! the staff is hardworking, friendly, and honest. They got a huge range of…read moreinventory and I will be coming back many more times

I've had my Rack on my truck for about 6 to 8 months ago. Best rack I've ever had. High quality and…read moreserves its purpose, I even bought one for my dad's truck. This rack makes all the other contractors wide eye and ask where I got mine. I worked with Victor he was very helpful and responsive. I would recommend US rack to anybody and everybody I know looking for a better than average quality rack for their truck.

In addition to the rack I purchased to carry my kayak, when one of the parts didn't fit, Victor…read morequickly shipped out the correct replacement parts. I really appreciate this superior customer service.

Just purchased a bed for my 2003 Ford F-250. Contrary to other negative reviews I received top…read morenotch service from Troy. Friendly, knowledgeable and he went up and beyond the call of duty. I will definitely be back. Thank you Troy,

Horrible customer service! Asked about a part that I wanted to buy and flat out just said no! lol I…read moreguess the reviews are accurate the customer service sucks.

Wow what amazing customer service I was helped by the wonderful young man named Dylan He really…read morehelped me out with my concerns. Even though they don't provide that kind of service here would definitely come back to him

Sergio, is one of the managers here, and he helped me out. He knew exactly what to do when I came…read morein with my old battery to get a refund on the core charge. I'm very surprised by his professional attitude, customer service and great work ethic. It's refreshing to have a nice experience. I hope y'all are taking care of him over there cause he's an invaluable member of y'all's team!

Great service from Ray. Came in for battery/he promptly helped and even installed it. Well…read moreappreciated.

I want to take the time to give Jeremy a big THANK YOU! Not only did he answer all my questions but…read moreinstalled my new battery and my windshield wipers instantly. His customer service and friendliness was much appreciated on this hectic morning of mine. Thank you Jeremy!

I really hate giving one star reviews, but literally three times that I've been at this location…read more They're giving me the wrong part or told me that I was fine to come by and pick up a part because it was being saved. And when I got there They had no history of me, even calling. This last occurrence , I called early in the morning, gave a Vin number gave a perfect description of my truck. I was told that the part was in stock. I was told over the phone that the part would be put on hold for me. Gave my cell phone number when I got there later on that evening again they had no history of me calling no apart was on order or in stock. Had to to repeat myself a number of times to the guy at the counter. Not sure if he's hard of hearing or just doesn't pay attention. Long story short. Finally got my part. Took it home and it didn't match the original OEM. So now I'm having to go back to the store and get a refund. And now calling the dealer and spend a few hundred dollars more going through them. And unfortunately they don't have it, so having to get it through their manufacture, which is gonna be another week. What upsets me The most is that my truck. Has Been out of commission for two weeks.now just Sitting . Just waiting to be fixed. All this could've been preventative. The part they sold me the first time. at O'Reillys actually fit.

I came in just to recycle used oil and ended up waiting almost 35 minutes to be helped, even though…read morethere were two employees behind the counter. One employee eventually acknowledged me and said it wouldn't be a problem, just asked for a couple minutes to finish with another customer. I said no problem at all. About 30 minutes later, once he was finally done, instead of coming back to help me, he went to the opposite register and started chatting and laughing with another employee and a customer. I stood there waiting until I finally had to walk over and ask if he was going to help me. His response was, "Oh yeah, I totally forgot about you." That is extremely unprofessional to who ever has the slick back hair.! Especially for such a simple service. I understand being busy, but completely forgetting a customer and socializing instead is not acceptable. Very disappointing experience!!

I have bought several parts from Woopy's over the years. These parts have been quality parts as far…read moreas I'm concerned, and I'm about to buy from there again. My only issue is I wish there was a Woppy's in Riverside CA, around the Arlington & Magnolia area.

Great prices, quick to order when not in stock.. like 3 hours ? Or less ... and super nice !! Full…read morecoverage of domestic and imports. They get a lot of original European parts as well, I have a Mercedes so I know from personal experience. Thank you for the service and savings!!!

I have since spoken to JC, the general manager. He did send a prepaid return label. He did not, at…read moreleast yet, say that I will get a full refund. He did say he us an expert and that I have an odd frame. He sent me pictures of two frames from a restoration website. The picture that he said shows a "normal" frame has none of the components shown in POLs website diagrams... and this is a3/4 ton in the picture with dual rear wheels!! Expert!! He also said he didn't think my yelp review was fair. I did say I will update once he follows through. Update.... I have been in contact with Jim Genty at performance on line. He finally agreed that their listing is incorrect and they are fixing it. I got a full refund including shipping and an apology. The original customer service was very bad but Jim came through and fixed things.

Performance online…read more Horrible company, DO NOT PURCHASE FROM THIS COMPANY. I purchased a power brake booster and master cylinder assembly from them on July 13th. The item still had not shipped on July 23rd, so I called to see what was going on. Told some of the items were on back order and wouldn't be available for several weeks. I told them to cancel my order, and refund my payment. A week later I called and checked on the status, and was told the order had been canceled and they would initiate a refund again. I have called several times now, and emailed as suggested, but still no refund. No refund in July, August or September. I opened a case with the Better Business Bureau on September 4th, and they can not get a response from the company either. I will now have to battle my credit card company, with hopes of getting my $734 dollars back. Terrible company. DO NOT PURCHASE FROM THIS COMPANY!!!!!

I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

Ordered suspension kit end of Nov. 24. The only updates I received were after I emailed inquiring…read morewhen the kit would be shipped. Each time they replied parts were on back ordered. Each month I would initiate an email asking for an update. Same reply with no other information. They had charged my credit card for the full amount back in Nov. I finally gave up after 3 (+) months. I fully understand that sometimes companies are at the mercy of their suppliers, but what I don't understand is why charge the full amount when they knew they didn't have the parts in stock. Plus, I don't get the lack of courtesy to keep your customer informed.

If i could give them negative stars, I would. Avoid this place. You order, they sit on your money,…read morebut your stuff never arrives. Customer service is non-existent. I'm currently awaiting a refund and will shortly go nuclear and contact their payment provider if I don't hear from them. Total yuck.