Ordered suspension kit end of Nov. 24. The only updates I received were after I emailed inquiring when the kit would be shipped. Each time they replied parts were on back ordered. Each month I would initiate an email asking for an update. Same reply with no other information. They had charged my credit card for the full amount back in Nov. I finally gave up after 3 (+) months. I fully understand that sometimes companies are at the mercy of their suppliers, but what I don't understand is why charge the full amount when they knew they didn't have the parts in stock. Plus, I don't get the lack of courtesy to keep your customer informed. read more

If i could give them negative stars, I would. Avoid this place. You order, they sit on your money, but your stuff never arrives. Customer service is non-existent. I'm currently awaiting a refund and will shortly go nuclear and contact their payment provider if I don't hear from them. Total yuck. read more

Worst aftermarket company, do not purchase anything from them. They supply cheap China parts with wrong hardware, brake lines without threads, zero instructions, never answer technical support calls, I purchased calipers that were supposably "powder coated" for and additional amount I received some cheap paint all chipped calipers. Lastly, hope this company goes out of business. You guy are more than terrible, fricking scammers read more

Ordered a disc brake conversion kit, was told all parts are in stock and ready to ship. Several weeks go by and no parts, although they did immediately hit my credit card for the full amount! Called to follow up on my order, after playing phone roulette trying to get hold of someone, I was finally able to speak to a real person. Was told the parts are NOT in stock and ship directly from supplier, who is currently out of stock on those items. Canceled my order and received parts from a different company without issue. Now waiting on my refund, can not get hold of anyone at this place to follow up. Absolutely the worst customer service I have ever experienced. This is nothing but a scam company, do not order from them, do not do business with them. Don't make the same mistake I and apparently several others have made by giving them a chance. Wish I had seen the reviews on this place before I attempted to do business with them. Working in the automotive business for as long as I have been, you get used to just ordering and getting what you asked for, that is not the case here, and far from it! read more

I ordered a part on January 7 from Summit through Western Chassis and still no part and they have my money. I called and western told me 8-10 weeks delay. I called their supplier and the supplier has my part but Western sent them a bad check. PEOPLE DO NOT USE THESE THEIFS, JUST LOOK AT THEIR 1.9 RATING. TYPICAL WOKE CALIFORNIA RETAILERS! read more

I ordered parts over 4 months ago and after 2 months and several calls i recieved a shock support only part of the order.now 2 months later no shocks have arrived no notifications and i cannot get anyone to answer calls negative stars ! Dont use them for parts!! read more

I ordered 2.5 lowered front springs for my 1964 f100 back in August 2025. Now it is November 2025 and still no springs. Very minimal responses to my many emails. Don't even bother trying to call them they never answer. My next step is to get my lawyer involved I hate to do it but I have no choice . I need my springs asap. I should of read the reviews before ordering. I was going to order a ton more parts from them because I have many vintage trucks but I will be taking my business elsewhere. So sad that there are businesses out there that so this to customers. Just send me my springs that I paid for!!!! read more

I definitely wish I would have believed the negative reviews. they had a couple 4 and 5 star reviews so I figured this business can not be as bad as everyone is saying. Boy was I wrong. I ordered the a disc brake conversion that was listed as in stock. was told parts were on back order like all other negative reviews claimed, and that's when regret set in. i was told 8 weeks. 8 weeks came and gone. I canceled my order and was told 7-10 business days before I see my refund , we are at business day 11. When I placed my order the money was taken from my account immediately, but for some reason it has taken 11 business days and still no refund. if you call you sit on hold until the line hangs up and emails go unanswered, please read all the reviews. Don't make the same mistake as the rest of us ordering here. how they are still in business is beyond me. The better business bureau is my next email read more

Paid for merchandise that said was in stock and wasn't. Have to wait over 1.5 months to get. Canceled order, refuses to issue refund. Have issued a fraud claim through the bank. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!!!!!!!!!! read more

I called today to ask a couple of questions and order a rear disc conversion, I stayed on hold almost 10 minutes. I hung up called back (frustrated at this point) and was on hold about 4 minutes. I said the heck with it. Starting doing online reviews and apparently customer service is lacking. read more

I ordered a lowering kit for a 62 C10, I received the parts for the rear of the truck. it's been 5 months I've been waiting on the spindles for the front of the kit. Been told two times that the parts will be in that week and will ship soon. read more

I ordered a 4 inch lower leaf springs in July and I've called and emailed and they won't answer it's almost December and still no parts they have around $700 of mine I'm fixing to get a lawyer involved do not order from this company read more

This company looks good on Google maps. However it is a fly by night company. DO NOT USE!!!!! They will sell you what they have not what you ordered. If you call and complain they quit answering your calls and you get to listen to their hold music. If you leave a message they do not call you back. I will never use them again. read more

They do not answer their phone calls. After 9 seperate calls and over 140 minutes on holds and I was number 1 in the que the whole time I was on hold. It took 2 days for them to respond to an email. They sent the parts with parts missing and no instructions. Gave a me a lame and generic excuse why this happened and no offer to fix the situation. Meanwhile a customers car is sitting apart in our shop waiting for at least a response. read more

Horrible customer service! Nothing is in stock like they claim so be ready to wait months For your order. after Waiting 4 months I received the wrong parts And customer service doesn't care nor will they return email or calls. read more

It's not often I leave an unfavorable review but in this case I must. Their unfavorable treatment towards their customer is achieved in their lack of fulfillment of order, lack of communicating the progress and making empty promises to fill your order. The only thing they are efficient with is taking your money. I was trying to buy my dad a present for his 87th birthday to lower his car and the simple items needed have not arrived nor have they even sent me an email as promised. Spoke to two of there staff and both made similar but incomplete promises at this point and now headed into June for something that should have been here in a week or so. I would not recommend this business ever! read more

Jim, please get a hold of me so we can resolve my order. I've given Chris and the guys plenty of opportunities to make this right and they have not. I'm an owner of a hot rod/restoration shop and have never encountered this type of service. My next steps won't be fun for either of us. It's only $900 but Im about principal. read more

I've never left a negative review. But I think I have to. We waited way to long for a in stock 2.5 -4 " drop kit for a 80 c-10. Shocks never came and I had to purchase elsewhere. Customer service rep was nice enough but you can tell he was fed up with these kind of calls. It took 45 min on hold to reach sombody but he had no answers.parts fit good but rear of truck is now 5 " higher than the rear. 31.5 to 26 in front. I have already ordered drop shackles from another company to kind of compensate. I just wanted to get a matching kit that all works but here we are last minute after we started this all on the 1st week of march. Nice enough people but i feel they are overwhelmed or under staffed. read more

Parts seam to fit ok if it takes three weeks to get a drop suspension kit you would expect to get some stickers in the box.

Do not by from them. Horrible service. They don't care about shit!!! They suck ! Had alot more products I was going to purchase from them, but no way after that experience read more

I ordered leaf springs in August, it's now November and still haven't gotten them, just now checked the tracking number and my parts were sent to Montana and I live in Oklahoma, just wish at this point I could just get my money back I am very disappointed! read more

Absolute trash company. Took 4 months to receive my order, once i did receive, the parts did not work for my truck. countless emails and calls, they refuse to refund me even after I paid to ship the parts back. stay away from these scam artists. read more

January 10, 2025 parts ordered. Said things was in stock. Then got an email saying shocks was back ordered. Ok cool. Month passes no change, no parts. March same thing. Sent message I would like a refund on the parts that we didn't get. No answer to that message. I've called and the man I spoke with was rude, didn't give a name so not sure whom it is. Mid march called he told me shocks would be in April10th. That came and passed. Called today the guy was rude, said we didn't get shocks in and to try next week. Sorry satan not today. So I then sent an email to customer service saying I would like a refund on the shocks plus the applicable fees that apply like taxes and such. So since no one deems it good business to answer emails, messages, or be polite I left this review since it seems someone at least answers back on yelp reviews. If you don't want bad reviews, don't treat customers like they're expendable. read more

Want to thank the supervisor that returned my call and listened to my concerns and flustation. He made a full refund for items that I never received. I learned a valuable lesson to never pay for something that is not in stock. I found that POL owns Western Chassis. You can also contact them problems read more

we ordered $1100 worth of parts from here and they sent the wrong parts. THEIR mistake not mine. They will not return your calls or emails nor will they replace the parts at MY expense of shipping costs! They just give you the run around and now I'm stuck with parts I can not use! Not to mention the website said the parts were around $900 (and could never actually order from the website so had to call them directly) and the parts came out to be $1100! strongly do not recommend using this company.. if you're an online shipper you won't be able to anyway! read more

Horrible customer service, wait times over an hour if you have to return some thing. Over a week to get them to open your box and verify your return, then they don't refund you all your money had to make four calls all within a 45 to 1 hour. Wait time. Left a message for Manager to call me. He never called Other than them being very expensive than the competitors I don't see a reason why you should utilize their service they're understaffed and not a professional company to do business with ! read more

They took my money and never sent me my part. They won't answer phone calls or respond to email. I'm reporting them to my credit card company. read more

Worst customer service ever! Purchased product and to send it back because it was wrong. I had to pay shipping and then they charged me 20% restock fee. Even though I was purchasing correct product from them. I will never buy anything else from them!! read more

this company is not going to last long, I ordered a complete lowing kit for my 78 c10 after 3 weeks I received a few parts on the mail, still missing more than half of my order, I called the next day after one hour on the phone finally got a hold of someone telling me the rest of the part are back ordered and they gonna be 4 to 6 weeks out I told them that I couldnt wait that long, they guy said it was my fault for not calling to make the order, I told him I want to cancel the order and I only want to be charge for the stuff I got, he said he was going to forward the cancelación to a different department and I will get an email, still waiting for the email if this happens to you make sure u cancel and get the email then open a dispute thru ur credit card that's the only way u gonna see ur money read more

This place has the worst customer service ever. I ordered a brake conversion kit for a truck back in January, 8 months ago, not once did I get an email about purchasing the product. I called once a month for 6 months to ask about my order. Never got any info on the parts being on back order, and when I ordered they part it said it was in stock. So after 6 months I finally called and canceled my order, and it's been about 2 months and I never got my refund. Over $1000 in parts and they seem to clearly not give a fuck. DO NOT recommend buying from this place. Absolutely horrible. I'll write a 1 star review everyday until I get my money back. read more

WORST Company I have ever worked with to get parts. Take your money then ship 1/2 your parts. Email me telling me the rest is coming. Now tell me my order has been completed . ALSO WILL NOT REFUND MY MONEY. I have emails saying they where going to ship me the parts and all I get is my manager said it was compleate and you can't get a refund due to time? SO I WOULD NOT WORK WITH THIS COMPANY. JOKE..GO ANYWHERE ELSE. read more

Just tell the truth! I wish I had the other yelp reviews prior to making a purchase at Western Chassis (WC). Would have saved me a lot of frustration. We run a 78' C10 pickup and my teenage son wanted to put a drop kit on it. He wanted to use Western Chassis because he'd seen their products on some of his friend's vehicles. We made the order on May 18th, 2023 expecting we'd have all the parts in an orderly timeframe and be able to make the handful of car shows we had planned for July/Aug/Sept. We ordered CSSK7387-DF35 1973-87 Chevy C10 Complete Suspension Lowering Kit - Spindles / Flip Kit and 2120 1973-87 Chevy C10 - GMC C15 C-Notch Kit - Bolt In. We paid over $1k for the entire kit. We received two large boxes on May 22nd and were excited to get started on the drop. When we opened the boxes we found that half the parts were missing. We'd only received the C-notch Kit, the Axle Flip Kit and some hardware. I emailed "info@westernchassis.com". I was emailed back within about 2-3 hours by John Lawrence stating "The other items are currently out of stock and will ship once they arrive. We shipped what we had in stock." This was the first frustration with this order mainly because the website didn't say anything about backordered items or out of stock itemsZer. I emailed back the next day asking if they had a time estimate for when the other parts might be available. John told me that "The spindles are the longest out of stock and will be 3-4 weeks until they are back in stock." And "We are working with a possible secondary supplier." At this point I was disappointed but still holding out hope we could make our first car show on July 15th. I patiently waited for a couple weeks and we got installed on the truck what we could. I emailed again on June 8th requesting an update on delivery status. John emailed back within a day stating "Still looking. Do not have a solid ETA right now but I am working on it". What? I had been lied to. This was the second frustration with this order. I felt I had been lied to and began to suspect that we would miss our already paid for car shows. On June 18th, we received a 3rd box and thought Finally! They're here! We opened the box only to be frustrated a third time when all we found were the two Coil springs. I emailed again on June 20th letting them know I received the third box and asked again for updates. John stated "Spindles are about 3 weeks out. I received a completion notice from the foundry but have not received a tracking number yet." This was the fourth frustration. Now I'm mad because it's been over a month since our order and we have a show in just over 3 weeks. I emailed again on June 30th asking for an update as we were trying to make the July 15th show. This time the reply took a couple days. I received an update from John on July 3rd stating "I am working with a secondary supplier to get the spindles in here as fast as I can but they are not expected for another 7-10 days. I do not believe you will have them in time. Shocks are at least 3-4 weeks out." WTF?!!! Upon receiving this I asked for a partial refund or some kind of compensation for putting us in this situation. I also gave them feedback that it would convenient if their website showed when parts are not available or backordered like most professional organizations do. They would, without a doubt lose business if that were the case so it's not surprising why they don't. To no surprise, after asking for partial refund or compensation, I haven't heard back from John since. To his credit, he was very responsive until the customer got angry and wanted money back. I emailed again on August 1st, now having missed 2 car shows, asking for another update but as of this review have not received any word. I called the company and the phone prompt directs order status inquiries to the "info@westernchassis.com" address. Not getting any answers back there, I called the sales department instead. I only had to wait on hold about 5-10 minutes. I spoke with a man named Jonah and described why I was calling and that I had been emailing with John. Jonah told me that John had "just left for lunch" but he could take a message. I said no thanks but would like to know the status of my order before I get off the phone. Jonah stated "We are supposed to receive the spindles tomorrow but it could be as late as next Friday". I told him that I didn't believe anything they tell me because I'd been told this before. He told me they would update me as soon as the spindles came in. So here I sit angry and feeling scammed, 2.5 months after the order, still missing half a drop kit but having paid for a full one. Wishing I would have taken my business elsewhere. BBB here I come. read more