Have great service response from my agent. Was able to clear a problem with a bill.he answer me fast, and was able to understand my bill. Great service, will use again. Easy pickup and easy drop off Great service vehicle clean. read more

Easy affordable best car share on the market. I tried other car shares and they would take days or weeks to approve my drivers license, or their app and website doesn't work. Good job Getaround! read more

For renters, this is ideal. For those who want to rent their cars - BEWARE! When a driver rents your car and does damage, there is no way for Getaround to "prove" who did it, which releases them of any responsibility in covering cost of repairs. Even though I was able to specifically say when/who the damage was done by, because the renter denied - they refused to pay for the $3000+ damages to my car! read more

The worst customer service and business. Not only do they try to cheat you out of any money, such as requiring you to use their toll pass and then charging a fee, but also their owners can cancel on you an hour before a trip and then leave you hanging when trying to book another car. Since no other affordable options were nearby, I ask if they could pay the $60 difference. They refused and said they could only pay $25. Then I asked how that was fair or logical. They said they could try but would need to escalate it to their managers, promising to get back to me with 30 minutes. Well, 4+ hours later and 5 different customer service reps across phone calls and emails and I still have no car, they have no news except that tent will no longer cover the difference in prices. I am now stuck 5 hours from home the day before Christmas even and have no way of getting back now. Everyone has been rude and unhelpful. Now my Christmas has been ruined. read more

Oh getaround, I have let you guys make a pretty penny off of my car by renting it out through your service. Within a two month span, things have been stolen out of my car, my bumper has been damaged which you guys refuse to pay for, people leave the tank empty, and I have received three ticket violations that none of your renters cared to even tell me about. Your customer service is horrible and the people who rent from you are low lives. I spoke to another guy who had rented my car and had once rented his car through her service and ended and up bullet holes in his car. This service sucks and has caused a huge headache in my life. Bye bye getaround. read more

The customer service here is absolutely horrible and even disturbing at times if you are an owner listing your vehicle. My initial claim for damage caused by a driver who rented my car in May took almost two months to process and complete the repairs (the initial estimate was 7-10 days). One of the wheels they claimed to have repaired was still damaged when my car was dropped off by one of their drivers. I tried to follow-up (emails) and call them and every single time you call they transfer you to someone's voicemail and tell you 'they apologize for the inconvenience and will have someone follow up as soon as possible", which again they have not done. There is also apparently no manager or supervisor that you can speak to for escalating an issue. It is now September and I am still waiting for a response and resolution for an open claim. Someone also bent my wheels so bad that my car was shaking when i drove it. I submitted the claim, paid out of pocket for the repairs, and the claim reviewer told me I would be reimbursed for my expenses. After I pay and get my car back, they tell me that there is not enough evidence the damage was caused by the renter to they denied the claim. Even when it is clear a driver caused damage, all they have to do is say they won't approve the claim and the vehicle owner is stuck with the repairs and costs. Any time the car owner has an issue or does something to change the status of their vehicle, the company has no problem calling and finding you right away or telling you when you are doing something wrong or against their policies. When you need their help, nothing to be found. For a company that relies on the car owners to list vehicles and drive their business model, it is pretty sad to see the poor level of support and customer service received up to this point. List your car at your own risk. read more

There are a few kinks in the system that need to be worked through (more accurate location on where to find the car, easier way to contact your car owner) - but overall the service was a breeze and the customer service was extremely thorough! I definitely look to Getaround over competitors (Turo/ZipCar/etc) when doing car rentals, and will continue to do so! Definitely recommend this option for quick trips, day trips, or weekend trips. read more

I've been renting my vehicle thru Getaround for over a year now. Like anything new- the beginning had a learning curve but now everything is flowing well. It rents consistently and the customer service has gotten better and better. I see a few 0 and 1 stars which is understandable if someone didn't give them a chance- I probably would have done the same 10 months ago but I decided to stick it out and see if they got better. Well, they did and I am very happy with the renters and the customer service. Trust me, I'm not the easiest to deal with sometimes... any questions, feel free to reach out. read more

I think it's a great alternative to taxi/uber/others. We paid around $25 for renting a car for 5 hours. We had to take a long trip and uber would've cost us $100 both ways. The numbers speak for themselves. Highly recommend their service. read more

Easy to use, good prices. Responsive customer service. Great selection of cars that are generally available at the last minute. Better than Uber / Lyft, especially if you're running errands, since you just pay for an hour or two instead of booking multiple Uber trips. read more

They were very responsive when I had complaint about a car I reserved not located in the correct designated secured parking. They gave me a promo code amount to go to a future car rental. :) read more

Horrible experience in Chicago with Getaround on 9/1/2019. Upon uploading a license and credit card info on their app, I received a message within the app that I needed to provide a selfie for additional verification. Ten minutes after providing the selfie I received the following ominous message when trying to access my account in the Getaround app: 'User under investigation.' To add more salt to the wound, I was also no longer able to access my account. There is no number provided in the app to reach a Customer Solutions/Service department. The Getaround website ask that you send a message via their website for assistance with account issues. I complied, and received an automated response from Getaround merely stating that I needed to complete the security verification steps that I had already completed. Fearful that Getaround might be a scam to collect personal information from consumers, I called my credit card company to see if my card had been charged. Lo and behold, my credit card company informed me there was a pending transaction with Getaround visible. Now as an African-American fintech executive, I found this whole process unsettling and definitely not customer friendly. Poor customer service and dubious customer screening logic are just a few issues I have identified with the Getaround app. After scouring the internet to find other examples of individuals, specifically African- Americans, who had experienced the 'User under investigation' issue, I was alarmed about what I found. Numerous consumers of various ethnicities have identified experiencing this issue. However, there was an inordinate amount of complaints from Hispanics and African-Americans. I have assembled a team and will be filing attorney general complaints in the states of WA and IL. If you are reading this and have also been VICTIMIZED by Getaround, please reach out to me because we will be pursuing legal remedies in the near future. read more

By far some of the WORST service! If I've never met a scam company before I've definitely met one now in Getaround. I rented a car and the person who rented it prior still have the car and was nowhere in the area. Getaround DID NOT inform me which boggles my mind because that's just the right way to do business. Getaround then put me into another car which was atrocious. The car didn't drive well along with the brakes were squealing louder than a pig. So I returned the car immediately the next morning (after not driving it) and requested a refund. They charged me for the little bit of gas I used and told me that the trip was NON-REFUNDABLE. The lady proceeded to tell me that they needed a video showing that the brakes were squeaking. I'm supposed to take a video of the brakes squeaking WHILE driving on the expressway. Someone please make it make sense for me because it doesn't!! This whole ordeal is not my fault AT ALL. Getaround put me in danger more than once during this situation and has the audacity to not try rectify the situation besides a simple "Sorry." Just ridiculous... read more

Customer service cancelled rentalk on car that haday issues

Using Getaround in Chicago was super easy. I found the exact kind of car I needed for moving furniture around the city. Quick and easy. Would definitely recommend! read more

As an owner, I was really excited about the opportunity that Getaround provided to potentially make a little money off of my car. I would NOT recommend Getaround. Here's why: First, the financials- Getaround will charge you $20.00 a month. There is a 1-time start-up cost of $100 that covers them installing equipment for GPS, etc. Then, Getaround takes 40% off of each rental. So, for a 2014 Nissan Altima, they priced it at $8/hr. That means an 8 hour rental is $64, Getaround takes $25.60 and you're left with $38.40. And, they only pay once a month... So you'll be waiting a while for any fares or reimbursements Second, the "guarantee"- Getaround will guarantee you are paid $5000 for the year if you can assure that your vehicle is available for rentals six weekend days out of each month. That is nearly impossible to do, so if you're like me, don't consider that guarantee as being a possibility. Third, the renters- As with anything like this, including things like Airbnb, you assume some risk on your end. You figure you might end up with some missing gas, or a little bit of garbage in the cupholder, but never did I imagine the level of crap I would have to deal with from the renters. In no particular order I will list occurrences that happened in the few short months that I rented my vehicle and Getaround: -a $60 parking ticket, I had to pay it (STILL awaiting reimbursement from Getaround) -a 4:00 am phone call from a police officer who had the renter and my vehicle (which was parked illegally) pulled over at a park that was currently closed -garbage left in the car -smelling of food -renters repeatedly returning the car with a low gas tank -smoking in the car, including getting ashes everywhere -returning the car to an area not in the described location -returning the car to an area not legal to park -renters consistently turning in the vehicle late and not extending their trip times -renter who turned volume up to max before getting out of the car Lastly, Getaround customer service- As I mentioned earlier, I'm still waiting for responses from Getaround from mid December. I requested to have my car deactivated then. Today, I just got charged for another month. I'm still waiting on reimbursement for two tanks of gas, parking ticket, and my fares. On top of that, if you have a horrifying renter, like I have had, you have no way to block this renter in the future. Sure, you can review them, but that only goes to Getaround staff. That same hooligan can rent your car again. The wait time to hear back from Getaround is ridiculous. We're talking weeks. I think I'm 5 emails in and 4 weeks on my current issue with Getaround. Honestly, this is a very poorly run company. Also, there's no screening that occurs on the renters & there's nothing there to protect you. The only control you have over your car is WHEN you rent it, and even that has gray area because people drop the car off late frequently. Just don't do it. It's not worth it. The only one "banking" is Getaround. read more

My husband and I have been renting out our car on Getaround for a few weeks now. We usually use our car once a week to visit our families out in the suburbs and for mini trips for convenience so it's nice to earn the cash back for our monthly parking. We earn about $350-400 a month but it's so much work! I feel like the customer service team are doing their best but it's a start up and they have to make improvements. So it's important to be patient while working with this company as a renter and have time on the phone or to email! I hope to do an update review in the near future and give them 5 instead of 4 stars! If you are interested in renting your car out- here are some tips and points of consideration! I would read all of them too! Sorry it's long! -You'll make cash but you got to put in the work. You have to pay $99 for Connect after a few months (Maybe you can get it waived)! And then $20 a month. It takes 2-3 days for them to install Connect on your car. So the first month will be a good way for you to make your decision. - You log in via Facebook so I do everything with the account with the Getaround App. If my husband wants to block the car rental- he has to talk to me since he can't do it via his phone but he can access it using my Facebook account on a desktop computer. -Do it if you don't rely on your car. If my husband and I used our car for work we would definitely not list the car. I got crack in the windshield by a renter- Getaround fixed it- but It's just a lot of communication back and forth over the phone and email- but it'll happen. They are payed me $25 a day while it was out for 4 days. -There are horror stories of cars being stolen. That's why I recommend that you can keep a good eye on your car and be in town if you rent it out. Also, Chicago now has a community advisor that's easy to reach to help. I have driven my car after the brakes completely went out and a tire went out. I had to prove that the renters did it via text messages and by Getaround talking to my mechanic once I get my brakes fixed and new tires. So again, lots of work! -Take pictures of your gas mileage and tank after each rental (I don't always but it's a good practice) and save conversations with your renters at least until you have seen the car after the rental. Do not have a conversation with them after you see damage or points of concern- contact Getaround immediately. Drive your car- here and there! Make sure it's doing good. You never know when you will need to show documentation. I had to for my cracked windshield, a renter who didn't fill my gas all the way, etc. I have had over thirty renters now and a few that rent my car a lot so I trust them. Getaround requires a lot of documentation for anything - it's something that they need to improve on as a business. -I would not rent the car if I had street parking. The renter can return the car a half mile away from your chosen location and it's just too challenging then to look at it's maintenance. Especially if the car is returned at night. Having it in a 24/7 public garage with camera's makes a huge difference. Or you can block the car to be rented in the middle of the night but most of my renters have the car till 12 am and sometimes past that time. -You have to be available A LOT if you want to take good care of your car. I try my best to always look at my car's gas, mileage, tires, etc. Each rental can take 200k miles away. It is a little wear and tear on the car. I work part time and mostly from home and my car is nearby so it's easy for me to keep an eye on it. -CONNECT takes the life of your battery so I had to buy a new one. You want to make sure you have a good one. And you have to drive your car here and there to preserve the battery life. -You have to be able to update your calendar A LOT to block times. -You don't get to approve your drivers. It's an automatic rental. I have had one renter that didn't fill my gas up and had an arrest record- but that was the only one person that I felt a little uncertain about out of 10. Overall- you will deal with nice people while working with Getaround and they will listen to your voice of concerns if you reach out to them! Please message me for extra additional tips if you are thinking of sharing your car on Getaround! read more

I needed to pick up my laundry during my lunch break, and I noticed a Getaround car near my work neighborhood. It was easy and cheap, a thrifty and even more convenient alternative to a ride-share. I will be using Getaround a lot! read more

there was a great travel when I was driving the car. I think the process of getaround is easy to study once you have tried. And most importantly, you should be careful to choose your rental car, making sure that your cars can be formally used and there is no mistake on it, if you find something wrong, you should return back the view to getaround right now. All in all, choose your favourite car, be careful all the time, keep contact with getaround, and you will have a perfect day. I choose my favourite car, the LEXUS ct200h, because I know it on any aspects, for me, I just drive carefully. read more

Getaround is awesome. Great way to make some spare cash with very little effort if you don't use your car often. The support team is very helpful and my car has been treated well. read more

This service is horrendously bad. On multiple occasions my reserved vehicle has turned out to be unavailable. When that happens, there is no penalty to the owner, and no compensation to the customer. It's utterly ridiculous. Rent a car instead. read more

Super convenient. Could not be easier or more affordable to grab a car for a quick errand, or to get out of the city for an afternoon. Definitely recommend! read more

Love Getaround - if you're carless, it's a great option when you need something between an Uber and walking/public transit. It's always worked seamlessly for me and I've had great conversation with the car owners pre-rental. (Only note is that sometimes parking can be tough in certain neighborhoods, so leave time to make sure you can get a spot before your rental is up.) read more

I had a very positive first experience with Getaround. Only needed a car for a few hours so I thought I'd give this a shot. Found a car very close to where I live and for what I thought was a great price ($7/hour). The app made it easy to find, the car was in great condition, and everything was as described. I would/will use this app again in a heartbeat! read more

As easy as you hope it is. Absolutely zero speed bumps (pardon the pun) when it came to the logistics of picking it up and dropping it off. The car was great, super simple, all the (minimal) instructions were provided clearly. It's totally affordable, and there are a ton of cars in the area. Make sure you're a good renter too. This type of thing only works if you follow the rules and don't abuse the cars. Clean your crap out of it afterwards, return it with full gas, and park it legally. read more

Do not use this service. They sent me a bill for damage that was clearly just a tune up the owner didn't want to pay for (the damages listed were in all different parts of the car and did not logically add up to impact on any part of the car) It's a completely false claim, and they never tried to speak with me or get a statement to ask if anything happened during my ride. THIS IS A SCAM. I have emailed them 5 times to see what is going on, and no response, yet I still can't book a car. I don't want a response to this telling me to reach out unless it means opening the account back up and investigating the owner. The owner has dozens of cars in the Southside and any time I've rented one it's been completely filthy, which I've reported. I was excited to have this service, but not if it's a complete scam. read more

I really love this app. I don't own a car in Chicago, so whenever I have a big grocery trip or need to get to the suburbs on a whim (hello, IKEA), Getaround has saved me. I love the range of cars in my neighborhood, and the unlocking/locking technology is seriously cool. It's allowed me to have a little more freedom moving around the city at an affordable price. read more

Very convenient. Game changer. The rental process was seamless. I look forward to using it again.

I had a really great experience. If you live in Chicago but don't own a car, this is a great solution!

Great service. Call center very helpful. I have been their customer for last 2 years. Thanks

(My entirely valid, content-rich review was deleted by Yelp staff, no doubt after Getaround founder Jessica Scorpio twisted their arm. I've added more detail about my personal experience here -- let's see how long it takes for Jessica to work her wiles on Yelp staff, or if Yelp shows some objective backbone and keep the review.) I am going to have to balance out all of the five-star fluff with my one star. Getaround caused me a lot of headaches in 2012. I couldn't even get registered on their site due to their software, and after many hours of pain and numerous calls and e-mails, I finally got registered but still never got a car. Now they say they have reformed, but I was at the launch party last night and couldn't get Sam Zaid to stop schmoozing for one minute to explain what he'd done that was so new and earth-shattering. I heard some improvements, but I also heard a massive chunk of bad news: an owner can cancel on a driver not only up until the moment, but even after they start driving away! Even though they claim to have remedies for that (e.g., free Uber ride to the next-nearest car), you can smell the hassle factor. One Getaround employee explained: "Drivers always come first." They're going to need to be tested more, and that provision is going to need to be canceled, before they get any praise from me. You earn stars, you don't get them for free. read more

Getaround from the owners perspective was great! The team was fast, responsive, and helpful all along the way.

Would not recommend getaround. I'm a car renter and have been attempting to remove my car from the service for almost two weeks now. After repeated attempts to even get someone assigned to my ticket, I've still heard nothing. I've called the customer happiness on three separate occasions to escalate my request. This has been met with empty promises and no follow through that someone from the customer happiness team would be in contact with me in 24-48 hours. All I want is to get the Connect device off of my car and removed from the platform. You would think that's company in the business of renting cars would be able to handle this simple request, or even respond to an inquiry in a timely fashion. read more

I love GetAround. The cars are cheap and near me. I also list my car and have had a lot of good experiences with renters.

This was very fast, convenient, and easy to use service that I definitely will be frequently using.

Although in the begining I was a little skeptical of the strenght of the application and the service it provides for the leaser myself, I now understand the value the getaround generates for both the renter and the leaser. Im confident that getaround will do its best to improve its already amazing service. Of all, Im most impressed with the customer service they provide. They listen to my pain points, with utmost professionalism, and try their best to address the issues. Specifically, I was impressed with Mohammed's ability to turn dissatification to satification through his genuine heart to help, along with offering tangible benefits that I couldnt pass by. read more

Amazing service! I have nothing but great experiences using getaround cars through out Chicago. From grocery shopping and Ikea runs, to the occasional weekend road trip, it's been much better than zip car. read more

Hi - Recently booked a first time rental with Getaround. Process was so easy, it was a fun app to use. It automatically unlocks and locks the car back right from your cell phone. I have to say this was more convenient and cheaper than Uber!! I can't wait to use it again!! -Becca read more

I've used this a handful of times with few issues. Love the convenience. However, to paraphrase another reviewer: "if you have an issue, you will wish you'd never heard of getaround." It's great when it works but if you have an issue, good luck. It took over 2 hours to reach someone to help me find my car (a previous renter returned it to the wrong location) and when I lodged a complaint, they gave me a whole $15 off my bill, less than what you can get via a coupon. The technology is good but their operations are horrible. read more

I've been an owner that has rented my car on getaround for ~6-months. Drivers regularly don't fill up the gas tank, and nobody has time to go and document this multiple times a day/week, so you're just left on the hook to buy gas on your own... The last renter smoked weed in the car and must of sprayed the whole car with intense air freshener. The car is no longer deliverable and you literally can't even sit in the car without feeling sick. Getaround's response: they'll pay for us to get the car cleaned (up to $135) and reimburse us for $15 for our time and headache. Seriously? A rider just trashed my car and you're not willing to come take care of it? You were really excited to come and pickup my car initially, and now that you have my car, you're not willing to come and help fix what your customer did to my car. read more