I have used Getaround since they came to Chicago (in 2016 I believe), and listed my work van with them at the start. The problem whether you're a renter or a car owner is damage liability. When (not if) the car gets damaged, as an owner you risk not being able to hold the person liable, and as a renter you risk being blamed for something you didn't do. Both have happened to me. As far as listing your car with them, I'd only recommend it if you don't care about it and have the time and patience to document the condition between every rental. When winter came my truck was damaged three times in a row. Nothing I could do about the first couple (broken mirror, dent in passenger side door) as there were a few people that rented my car between the last time I used it and when I saw the damage. So unless you're going to check on your car and take pictures between every rental you'll be out of luck (not to mention smells, spills, wear and tear, etc.). The third time the car was totaled and I got an insurance check so it wasn't all that bad as I didn't care about the car in the first place--it was a work van. From a monetary standpoint, no one ever filled up the gas tank, so I either had to leave it on empty or go through the time-consuming process of 1) filling up the tank every single time I used the car and 2) tracking and reporting every renter's gas usage to get reimbursed, which required a receipt. From the rental side, there are reliability and liability issues. It was fairly common to show up and have the car not be there as the owner parked it somewhere else or a previous renter was late returning. This was something I got used to. That said, the reason for my review is that I was recently charged for damage I didn't cause and blocked from the app for disputing said charge. After looking around online I've seen quite a few complaints about being charged for damage not done. In my case they seem to be blaming me because I can't prove otherwise--I failed to take pictures of the entire car after my rental. Apparently my four years of being an honest renter don't matter. The car is parked in a parking garage and easily could have been scratched after my rental but they are refusing to accept any explanation other than that it was me. As soon as I disputed the charge with my credit card I could no longer access the app. Zipcar is a little more expensive but truly, you get what you pay for. I've never had any of these issues with them. read more

I am an owner (i.e., rent my car to others). The experience was great until I decided I didn't want to do it anymore - nothing bad about the platform, my car is just getting older and I don't want more miles on it. I have been trying to "delist" my car and quit Getaround with no success. I made this request 25 days ago. I received an initial email, "Thank you, we'll be in touch with next steps" but have heard literally nothing since. I have emailed, I have called, I have even reached out to their employees on LinkedIn. Still waiting. UPDATE: I sent a DM via this website, per their request, over a week ago. I have heard nothing. They have charged my February membership fee, even though I asked to quit the platform on January 6. I am going to take more significant action very soon. read more

Updating review because this situation was rectified by Managment. A strong company with a great model and prosperous future.

Getaround is amazing! You can use your phone to unlock the vehicle, and you can rent the vehicle by the hour!

As an owner, I was really excited about the opportunity that Getaround provided to potentially make a little money off of my car. I would NOT recommend Getaround. Here's why: First, the financials- Getaround will charge you $20.00 a month. There is a 1-time start-up cost of $100 that covers them installing equipment for GPS, etc. Then, Getaround takes 40% off of each rental. So, for a 2014 Nissan Altima, they priced it at $8/hr. That means an 8 hour rental is $64, Getaround takes $25.60 and you're left with $38.40. And, they only pay once a month... So you'll be waiting a while for any fares or reimbursements Second, the "guarantee"- Getaround will guarantee you are paid $5000 for the year if you can assure that your vehicle is available for rentals six weekend days out of each month. That is nearly impossible to do, so if you're like me, don't consider that guarantee as being a possibility. Third, the renters- As with anything like this, including things like Airbnb, you assume some risk on your end. You figure you might end up with some missing gas, or a little bit of garbage in the cupholder, but never did I imagine the level of crap I would have to deal with from the renters. In no particular order I will list occurrences that happened in the few short months that I rented my vehicle and Getaround: -a $60 parking ticket, I had to pay it (STILL awaiting reimbursement from Getaround) -a 4:00 am phone call from a police officer who had the renter and my vehicle (which was parked illegally) pulled over at a park that was currently closed -garbage left in the car -smelling of food -renters repeatedly returning the car with a low gas tank -smoking in the car, including getting ashes everywhere -returning the car to an area not in the described location -returning the car to an area not legal to park -renters consistently turning in the vehicle late and not extending their trip times -renter who turned volume up to max before getting out of the car Lastly, Getaround customer service- As I mentioned earlier, I'm still waiting for responses from Getaround from mid December. I requested to have my car deactivated then. Today, I just got charged for another month. I'm still waiting on reimbursement for two tanks of gas, parking ticket, and my fares. On top of that, if you have a horrifying renter, like I have had, you have no way to block this renter in the future. Sure, you can review them, but that only goes to Getaround staff. That same hooligan can rent your car again. The wait time to hear back from Getaround is ridiculous. We're talking weeks. I think I'm 5 emails in and 4 weeks on my current issue with Getaround. Honestly, this is a very poorly run company. Also, there's no screening that occurs on the renters & there's nothing there to protect you. The only control you have over your car is WHEN you rent it, and even that has gray area because people drop the car off late frequently. Just don't do it. It's not worth it. The only one "banking" is Getaround. read more

So today I get an email stating that the car I rented was broken into and they subsequently charge me $50 saying that I didn't lock the key box - which I did. Getaround does NOT value or support the renters. The renter gets blamed for everything and charged ridiculous fees. I also mentioned that a car I rented had terrible/faulty brakes, instead of taking the car off of the list of available rentals, they ask me if I called support. Why is something like that not considered a serious issue, and why blame a renter for a break-in when you use the SAME LOCKBOX CODE for the cars?? A car being broken into is NOT my fault. I am canceling my account with Getaround - it is ridiculous! read more

Love Getaround. Use it all the time.

Don't use Getaround. I am a owner renting my car out on Getaround platform. Recently a renter returned my car damaged. When I realized what happened I notified Getaround about the damaged and filed a claim. My claimed was denied because they said it was not filed within 7 days by the renter. As I am looking I see that the renter admitted that the damage happened during the trip when she left her feedback. She also stated that she would notify Getaround. In addition, I see that there is an additional section on the trip review titled "During trip" where she took photos of the damage that happened during the trip. I let the representative know that she said she was going to report it and that she admitted to the damage and about the pictures. Also that it looks like she reported to getaround. They still deny the claim they said she didn't file a claim. I tell them that she reported the damage and getaround knew about it. And the rep even admits that she reported the damage but a claim wasn't filed. I ask him how am I responsible for that, I don't even know what that looks like for a renter? Maybe she thought she filed it. Honestly, maybe she did file it and they don't want to admit. You can't say getaround doesn't monitor the app and feedback section, so they knew about it. It feels like they were hoping this scene happens so they can deny the claim. Now they won't reply to email. I am extremely frustrated. I believe they should cover the cost for my repairs. They tell you to park your cars in certain locations. So I am not close to where my car is parked. I will be removing my cars from their app. The reason I use your platform is because I trusted it and believed it would help me look after my car. But I see that they don't care and will use any reason to not pay. My suggestion to people who are thinking about using this platform to rent their cars out, is don't use them. read more

I'm always assisted with all my confusing issue that get around always gas a please in assisting all driver it's been a great experience using getaround read more

I bought a 2006 Saturn Ion with about 62,000 miles in November, to be used as a getaround car. The idea was to have a passive investment. 7 months later, I will tell all of you potential owners of getaround cars what the pros/cons are. Cons: -getaround takes 40% commission. -Renters often don't refill the tank. -During winter, the getaround electronics drain the battery in 4 days. -$99 fee to install equipment to unlock car from app, and to track car. -$20 monthly fee. -During winter, the car will likely not cashflow The biggest factor is, if you rent your car on getaround, make sure it's being driven regularly, or the battery will die, especially during colder months. PROS: -Getaround staff are AWESOME. -$$ guarantees. If you buy a car to rent it, then expect to do some work. You'll need to check it between renters, make sure gas is topped off, keep it clean, and sort out any issues renters have. I pay $265/month for my getaround car, between loan payment, insurance, and getaround fee. In order for the car to pay for itself, it needs to make almost $500/month (getaround shaves off 40% commission, plus $20 monthly fee). The reason I chose this service is because it seems easier than Turo, where you have to meet someone and hand off keys. Users can unlock the car with their phones, which I thought was awesome, and it's significantly cheaper than zipcar, plus it's peer-to-peer, so your neighbor is earning money, and you're getting a cheap car. Win win. If you are thinking of purchasing a car to be used as a rental, I recommend not spending over $5000. Ask getaround about their guarantee. It's changed since I started, but they offer a cash guarantee in case your car doesn't earn a certain amount per month/year. That's my two cents, hopefully it's helpful to anyone considering this as an investment. read more

I am quite disappointed by Getaround and my entire experience with them 1) Connect draining car battery, leading to a premature replacement - in the last 4 years, my car has done only about 20,000 miles. While a battery's life should last about 4-5 yrs, given that I barely used it, it would have lasted me another year or two, at a minimum. My frustration stems not only from Connect draining it all together and causing me to have to replace it prematurely, but also I was not told by anyone from Getaround that Connect was going to be attached to my car and that it works using my car battery. Had I known, I would have never signed up for Getaround given how minimally I use my car. 2) Due to my car battery being drained by Connect, I had to cancel plans and have road side assist / neighbors help me jump my car over 3-4 times in the span of 3 days. This happened after I called Getaround and asked for someone to disconnect Connect from my car as it was draining it; and explaining the urgency of the situation. I feel like the company handled my car carelessly and without regard for the inconvenience caused to me. 3) I have asked for Getaround to delist my car and remove my Connect over 2 weeks ago; and I just got an email to schedule delist. I have called over 3 times about it, and was always told that someone would call me regarding it. No one has bothered to call me at all. 4) Reimbursement - I am yet to be paid for the car rentals in December and January and for reimbursements of gas etc. Still not sure what the status of that is. 5) Both the times I have rented my car out have resulted in bad experiences - first time, someone ran a red light and got my car a ticket. Since it is a moving violation, my insurance has escalated. Second time, the renter did not refill fuel in my car. All in all, I have had a terrible experience. read more

Getaround has saved my life time and time again. It's like Airbnb for your car. Carsharing has been around for a while, but Getaround lets you rent someone else's car AND rent your own. So easy. All you need is your phone and no deposit. Oh and I don't have a credit card and use my debit which is nearly impossible with traditional rentals. I've used it for work, play and errands. Did a whole weekend in Wisonsin for $70 + gas. A 90 minute rental for a Target run will cost me $10 + $2 gas.Use my ref code for a $20 credit: get.co/roger312 I gave a four bc there's always room for improvement and they could be more explicit with newbie onboarding. (I forgot to pay for gas once and got extra fees. They hold $150 for deposit and return it as soon as your reseration is over). Customer service is great. So cheap! I have a crush on the car neared me. It's a Honda Fit nicknames "Jane Fhonda". Swoon. Always call if you have a question. Super helpful. read more

This company is one of the better rental platforms for ride share drivers and individuals needing a car I would recommend this company and give them solid votes for being there . Easy, fast, and affordable. Customer service is fantastic and go above and beyond. I thank you for a great experience. read more

I rented a car from Getaround. I've rented maybe 6 other cars from them and loved it until I didn't. For one rental, everything was fine, until a month after my rental. Then they accused me of damage to the car that I did not do. The damage was very extreme (totally shattered screen) and I would for sure remember if I did that. They have been of no help getting this resolved. I even offered to (instead of getting a refund) put the damage money (~$300) back into my account so I can use the service again. I got nothing but un-empathetic responses that didn't care about my well being. What a shit company that doesn't give a shit about it's customers. read more

I have used two other platforms during the past two years and Getaround is far superior to both of them! If I had known about Getaround I would have never used the other two. read more

From an owner's perspective, they are unresponsive, unreliable and frustrating. We had a situation where a renter parked well outside of the zone, left us on an empty tank, and the car a mess. After promises of rapid resolution, we have heard nothing after 3 follow up emails and 10 days. From a renter perspective, we reported a car with 3 separate safety lights on the dashboard. We heard nothing after reporting this, and the car is still in the rental pool. In all, good idea. Poorly executed. Maybe another company can get it together in chicago for a car share. read more

I live in the city and I do not own a car. Getaround is the best solution for me when I need to travel far away. I have had amazing experiences with 3/4 of the cars I've rented. It's also helped me figure out what kind of car I like best. The price is very very reasonable. read more

Getaround is one of the worst company's I've ever dealt with. Will NEVER use them again. Every time I tried to rent a car I had to reverify my account. It held up my rental for 2 days until I called...so I had to call them EVERY time I rented a car. Their technology isn't capable of hosting the data so it's searchable? Who knows...but they should! Our last effort I had to call to rent. When we showed up to get the car it had a flat tire! The car was undriveable, we didn't have time to get to an airport to get another car and we missed my niece's wedding! Then they still charge me for the car...it took 4 calls and 2+ weeks to finally get reimbursed, then they promised me $100 promo code but the next time I tried to rent a car and use the promo code, the verification was even MORE ridiculous. They promised $100 sent to the credit card used for the final rental instead of a the promo code...that has never come in. I will NEVER use this service again. read more

Where to begin... I started Getaround in around the beginning of October. Decided to try it for a few months and see how it went. The first few times my car was rented out was fine, and then I had an unsafe renter driving my car who got a moving violation during the rental period. I found out because there was a security camera that caught her running a red light, and I received a ticket. She eventually paid me back for the ticket, but that experience turned me off to the car-renting idea just because I'd like to make sure my insurance doesn't go up if this happened again. I called Geraround to see what the next steps were to get the technology uninstalled from my car. Then I started getting emails saying that I had gone through tolls (in the most random places... in other states like Massachusetts) during periods of time outside rental periods. I haven't driven my car outside of the city since the summer, so I figured the first time was a mistake... Then it happened 5 more times. Each time they would withdrawal different amounts from my credit card, and each time I'd have to explain to a new person what had happened, they'd tell me that I was going through the tolls (even though it clearly wasn't me) and then we'd resolve the issue by having them reimburse me and promise it wouldn't happen again. My uninstall was a few weeks ago, and they proceeded to charge me for these tolls even after I'd closed my account and asked them (over and over again) to remove my card from their system. The 5th time they took a huge amount out of my account for tolls that I didn't go through, and they still haven't responded to me. My theory? Is that they lost money from me asking to uninstall the technology during the trial period, and they're finding ways to charge me for tolls using their "Autotoll feature". I still haven't heard back from them. Bottom line: Getaround is sketch as fuck and I would not recommend this company to anyone who's interested in renting out their car. read more

Amazing customer service. 150 deposit but immediately returned to my account. Great pricing and great business. The cars are affordable and easy to get a rental when you need it. Can cancel up to 24hr before reservation for free otherwise 50% day of reservation but in my case I had an emergency hospital visit the morning I was supposed to pick up my car and was no longer able to get the car and customer service helped me get my money back with no issues. Very kind staff and definitely looking forward to using this service in the near future! read more

If you need a car for the weekends or for any short even get around is the way to go. The price is affordable and the customer supports are just fantastic. read more

Getaround does a much better job of vetting customers than you will ever see with a rental company!

Getaround is the best car-sharing company in Chicago to rent a car by the hour or by the day! I have rented dozens of times already and have many great experiences. Customer service is awesome too. If anything goes wrong when I'm renting they make every attempt to correct the issue quickly. It's also free to join the service, unlike Zipcar and Enterprise Car Share, so that is awesome too! Most of the owners I've talked to (yes, you can communicate with the car owners when you rent) say that they're making hundreds of dollars in extra money too! It's a no-brainer that when I need a car in Chicago, I'm using Getaround. read more

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As a car owner (only been on the platform a month or so) I'm really happy with everything so far. My car gets a lot of rentals, the car has come back clean and full of gas each time. It's a little strange to think five or more people are using your car over a few days, but hey, it works well for them and me! Calendar is simple to update when I need to use the car. Most renters do rent almost instantly, so definitely keep it up-to-date. Making some money for doing nothing has been a win! If you're considering, here's my link to get a credit for renting or putting your car on the site! https://www.getaround.com/invite/1c32265d-0e62-51f8-96b5-a0a3a996dee0 read more

I did have a few decent experiences with get around in Evanston, but beware of an owner named Preston. He has several Prius's available, and right after a gave a not so positive feedback on his red one -- it's very dinged up, the key doesn't work, the doors jam, the windows get stuck and the radio doesn't work properly-- I mysteriously get hit with a cleaning fee. Also, this seems to be a scam with other car sharing services. read more

As an owner, I was initially very excited about Getaround and the ability to make some extra money off of my car. I would NOT recommend Getaround. Here's why: First, they could respond quickly or they take their time sometimes more than a month. Secondly, if God forbid your car is involved in an accident BEWARE. They use (I'm not sure if they still use the same service) a HORRIBLE deceptive service which did an awful job on my car. My car was out of service for MORE than 3 months as I had to have the car fixed at the dealer for electrical issues then a competent body shop. And in the end I was a paltry $1,200 which never covered all my heartache and aggravation (did I mention my car is a 65,000 Mercedes) as I am the one who had let them know whatever was wrong with the car. You would think that someone would have a small measure of quality review before returning your car only to discover that they just DON"T. So if your car is an accident you have to stay on top because they certainly will NOT. Third, the renters- you assume most of the risk (be sure you look up the person BEFORE as they do ZERO checks). As noted in my 2nd note the IDIOT who rented my car was a complete LOSER and that was evident after reviewing his Facebook page (yes hind sight is 20/20). My car was crashed severely and it was thrown up in by this evidently DRUNK driver. My car will never be the same as it sustained terrible damage and I have decided to get rid of it. Lastly, Getaround customer service- As I mentioned earlier, I'm still waiting for responses from Getaround from before. I also made the mistake of referring my son as they had a promotion and I was supposed to get whatever amount they promised (I emailed a couple time about this) and NEVER got anything. I can see that they are a bit disorganized. I will say that most of their employees are polite but in the end that does not solve the financial nightmare. . The wait time to hear back from Getaround is ridiculous. Also, there's NO screening that occurs on the renters & there's nothing there to protect you. The only control you have over your car is WHEN you rent it, and even that has gray area because people drop the car off late frequently. Just don't do it. It's not worth it. The only one "banking" is Getaround. read more

These guys are awesome! I've had to reach out to them on occasion when I couldn't find my rental or had difficulties accessing my acount. They are pretty straight forward with their responses and above all very helpful. I appreciate the ability to rent a car for short periods of time and not pay a fortune, plus their customer service is great, so I totally recommend them. read more

Great Customer Service.. They are Always Very courtesy & Promt to make any issues(if any)addressed&resolved.i would've been happy to give 5stars if only there were more availability @Bart Stations or within a short walking distance from bart. Overall its great!! read more

I've used Getaround twice now for out of town trips. Great experience both times. Car was easy to find. Car was clean, full tank, had an aux cable and usb charger so I could use my phone for map and music. Easy to unlock and end trip with the app. One call to customer service was excellent. Will continue to use for future trips. read more

During sign up process a hold for the reservation and the $150 deposit for making my first reservation. Only thing is they automatically cancel your first reservation while you go through their verification process. So why put a hold on my money this is just verification. When you finally do get verified you make a reservation and a $10 license fee is assessed for a background check. But here's the funny thing! That why I was told I'm being verified (lol). And even then (smh) Getaround stated their records showed I had my license for less then two years. Please send a driving abstract or my previous license. But now they want a license fee!? DO NOT PUT A $150 hold on my debit or credit card for NO reason! THE REVIEW! read more

First time using Getaround. Got a Prius on Mother's Day weekend when all the rental cars in Chicago were gone. It was easy. Amazing that you can lock the car with an app. Will sign up and probably do it again. read more

This is a good app and I do use it regularly; however, sometimes it can have serious issues. I've rented cars that are not online, I've gotten into cars where the key is not there and I can't start the car! It's a good service but not great. read more

While I did appreciate the income I was able to make with the service, ultimately it was not worth it. I opted to try out the service because I rarely use my car but it's accumulated a tremendous amount of wear and tear which Getaround refuses to take accountability for. The majority of the time my car was on being used for rentals but the two times my tires blew out, they put the costs on me after filing some internal report to assess fault. Also, I now have an issue with my steering wheel. Not only that but renters rarely refilled the car and my car's interior is filthy. Where I had to draw the line was the battery drainage. They'd constantly tell me that during colder months, I'd need to drive to car 45mins at highway speeds every 4-5 days and it makes absolutely no sense for me to randomly drive that often or for that distance just to keep my car battery active. Literally I'd find myself having to jump my car anytime I needed to use it to the point I had to purchase a portable charger. At one point they suggested that I get the battery replaced (at my own expense) and cited that the frequency of the battery dying was due to an old battery. I had the battery replaced and still had the same issue and this time it was even worse. That was the last straw before having the device removed. Besides the obvious issues with rentals and technical difficulties, I will say that their customer service was pleasant despite me not always agreeing with their decisions. They claim to have a new device which uses 1/5 the battery but I'm not even willing to test it out. read more

Getaround is a solid service that just gets it. Renting a car is super easy... 1) Use the search to find a car nearby, which can be done by price/distance, hourly/full days 2) Request any cars you want (1-5 at one time) for the times/dates you want 3) The first owner who responds to your request wins the rental 4) You pickup the car. The owner will tell you how to get the keys 5) You return the car where you left it with how much gas you found in it It's really that easy. A neighbor gets some extra cash and you get an inexpensive and convenient rental. I just hope car owners keep joining so I have cooler choices! read more

I live in San Francisco and here owning a car can be such a headache. However I have been using Getaround for nearly 3 years now and I am super satisfied and have nothing but good to say about this company. Every issue I have ever had was because of my choices, like not properly inspecting the car prior to use. Yet, even when I made a mistake all I had to do was call customer service and received support and resolutions. read more

Some of the worst customer service I've ever experienced. I booked a car on Mother's Day and my car was not parked in the reservation location. They refused to rebook me for another available car because it would have been more expensive to do so or give me a promo code so I could book a car for the price I reserved at. I spent over an hour with them on the phone and they eventually gave me a promo code where I still had to pay more money to book a car. By the time I got off the phone the car near me was no longer available. I missed visiting my grandmother at her nursing home. I haven't seen her since the beginning of Covid. Can't get that back. read more

Why did most of the cars disappear? There's used to be close to 100 of cars to choose from and now there's only a few cars, I checked other states and they also seem to only have like 3 cars available? Idk if something happen read more

See my april 2020 review on my profile. It is not showing in the reviews and i think my bad experience should be shared. Summary: they allow poor condition cars to be listed, i needed to drive 400 miles that weekend, picked up car early morning in dark garage, saw aesthetic damage but never suspected undriveable because thought this was an honest business, shortly after on the road, low tire pressure signal, took to discount tire who informed me needed new tires and rims, car was in bad shape. Tried to call getaround, bad english, no resolution other than put car back. Delayed and now short on time. Parked sh*t car in a paid lot. Rented via one of hertz, avis, etc. After the weekend on the way back, drove the sh*t back to original pickup. Already extremely inconvenienced. Some time passes and they email me trying to effectively extort 3k in damages from me. I paid with chase credit card and took lots of pictures, and chase mustve fixed it ultimately. But yeah. Or maybe they managed to scam chase because the amount is too small to bother but I'm glad my card offers various protection. read more

I've been renting cars with Getaround for about a year now and I've had nothing but good experiences like all the other five star reviews.. It was always easy and cheap. If you rent with Getaround just read this horror story, because IF THIS HAPPENED TO ME, IT CAN HAPPEN TO YOU. Three days ago (November 21) I get an email stating essentially this: Hi, we're Getaround. We have determined that damage was done during your trip with the white Fiat you rented. We tried charging your card for the $610 we decided you owe but it didn't go through. Please provide us with new debit or credit card information to pay for this. Attached is the invoice. Thanks for your cooperation. That was it. That was the first time Getaround even contacted me about any of this. I'd say $610 worth of damage is a pretty big deal, and if I was leading a company, I'd make sure all parties involved are completely aware of what's going on. However, I was completely blind sided with this one. I rented that car two days prior to receving this email and I never got in an accident and left the car in perfect condition. and naturally I was confused, so I called them right away to straighten things out. The Getaround employee who answered the phone told me this was actually regarding a trip that I took with the same white Fiat ALMOST THREE WEEKS AGO ON NOVEMBER 4TH. First red flag. Second red flag happened when when the Getaround employee told me, verbatum," There was no damage to the car before you rented it, and after you rented the car, there was damage, therefore you are liable." Hold on. I told him that I know for a fact that I didn't get in any accidents while driving that car and it was in perfect condition when I left it. Also I'd obviously report any damage if it had ever happened. He told me he can't do anything about this and that I have to talk to the Claims Department. Okay then yes I want to to talk to them. He transfers me to the Claims Department and I am put on hold then sent to voicemail. I leave a voicemail with my name, number, and situation, and never get a call back. This was two days ago. I also emailed them back after I left a voicemail. Still no answer. My question is, what exact procedures did Getaround go through that led to them to the determination that I was in possession of the car at the time of damage, and why wasn't I informed of any of this, until they had already tried to (thankfully unsuccessfully) charge my card? They haven't answered my email asking this question. The Getaround app doesn't require you to take pictures of the state of the car after you're done with it. And this is the third red flag. I am certain that either (A) someone did a hit and run with the parked car after I used it or (B) the owner of that car got into an accident after I used it and is trying to pin it on me. For all I know, this is scam they run regularly. Apparently, the entire back bumper of the car had to be replaced or something. I actually don't even know what exactly they are claiming I am liable for, because all I got was an invoice showing some sort of repair work on the back of the car. That was it. Getaround never once tried to contact me about this FOR ALMOST THREE ENTIRE WEEKS, until three days ago, when they finally contacted me only to inform me that my card didn't go through when they tried to charge it and to provide them with new payment information. Mind you, I've been renting cars with Getaround about twice a week with no problem since this supposedly happened. Now my account is suspended as of today. IF THAT ISN'T SHADY BUSINESS THEN I DON'T KNOW WHAT IS. To make it clear, I never received any pictures of the damage, I wasn't informed of any damage, I wasn't told anything, only until they tried to charge my card did they even inform me that this was a thing. I have rented with Getaround about five times since the damage supposedly happened, not a peep about the "damage I caused" was ever mentioned. All I have to say is, I can't believe this is happening to me, and I would be happy to pay for any damage that I did. However, I left the car in perfect condition so how did Getaround determine that damage happened during my trip and not some time after? Also, why wasn't I even informed of any of this? I asked them these questions and more via email, and still no response from them. RED FLAG AGAIN. Coincidentally, I left some keys in another more recent Getaround rental I partook in and the Getaround employees are very quick to respond to those emails to help me get my keys back. Very shady. Protect yourself from these fools and take pictures of all the exteriors and interiors of the cars you rent through them, because this just might happen to you. read more

Outstanding customer service, really easy to use. I would recommend this service to anyone that is looking for an easy short term rental