I had a repair need for my car that I didn't know would take a few days. No problem, I'll get a…read morerental for the weekend. First, Avis website glitched and doubled my reservation. Okay, I call and they tell me I have to cancel on my end. It's within 24 hrs so it would charge me $150 to cancel one of the reservations. Figured I could work it out in the morning at my 8am pickup. Frustrating, but hey it's the digital age. I uber to the Avis to get my reservation (which I got an automated email and text about as a reminder to pick it up). I arrive at 8:15 and the woman at the counter says "oh dang I was just about to call you about your 8am reservation, we don't have any cars. Sorry we won't have any until noon." At this point, this whole experience is a disaster. Just refund me and cancel. "Sorry you prepaid, so you have to call Avis because we can't cancel..." I spend 10 minutes calling Avis, navigating the robot menu, and finally get through to a human who was kind enough to help me get cancelled and refunded. If they wouldn't refund me I'd say it's borderline criminal. Wasted $50 in Ubers and missed my appointments for the day. Stay away.

Rented here before it was good . Now new people or different mgmt. Car wasn't cleaned so I had to…read morewait while person did a half ass job . Really just vacuumed and a quick power wash which didn't do anything. The outside was still filthy. The windows were horrible loaded with bugs and couldn't see anything when I got home. I had to clean the windows the inside and outside still couldn't remove the bugs went to a gas station and had to work on it with the squeegee for a while. Definitely new owners because the last time I rented the car was spotless this time absolutely filthy even after the so-called washed it still filthy ,while I stood there and watched them quickly.The only reason I didn't leave it there was we were going on vacation the next day. Also, the oil change light kept going on so you know they don't even maintain their vehicles . I would call the corporate office on them, but I'm not wasting my time. Just won't go back.

For some reason, car rental experiences are always stressful and longer than they should be…read more.. However, my most recent experience here was flawless and with very courteous service... Maybe it's the time of day I went (late afternoon-weekday) but it was painless... The worker was efficient and great proffesionalism. (Hispanic guy)

Avoid this place. Slow and hiked up the rate on the rental as it was an insurance claim. Rip offread more

Highly do not recommend this place. I love Enterprise, but not this location. Cancel your…read morereservation a day before a move, you scramble to find another vehicle, they promise you one. You show up 30 min early to ensure all on time and still wait 2 hours "for your car to arrive." That's what a reservation is for! To ensure the car is waiting! It's not rocket science people.

My experience with Enterprise was seamless and quick. The staff at the facility was amazing with…read morehelping me with my rental and return! I recommend asking for Marquise!! Very great working with the company! Lewis

Tiny office with few cars in their lot. More cars are available at a distant lot some minutes away,…read morehowever, to get those cars could carry a wait time. It is advisable to create a reservation online if you'd like a choice of the rental. If it doesn't matter, they handle walk-ins daily. The associates can have you handled in mere minutes. During a visit the other day, I saw customers come and go. Rather quickly to boot. I'd say faster than their Skokie office (for example) (the one located in what used to be a fast food restaurant.) I setup a reservation for an suv. My assumption was since I planned the reservation for a future time they'd keep the car handy. This was an incorrect belief. By the time I arrived, a porter was sent to retrieve the car. In what was becoming rush hour traffic the commute took over forty minutes.. Use that as a reference. If you're planning a quick jet out of the city, best to call ahead and see what cars are available for immediate pickup. Pricing. Was not bad. I scanned all available sites for best pricing. Had I started my rental on a Thursday it would have been cheaper than on a Friday. Sometimes the weekend rate is great but I needed something for a week due to my regular car being in the shop. I should add, pricing at airports is always cheaper than the surrounding areas. But, time is money and traveling to the airport isn't always ideal. (If you're looking for deals, check with whomever hires you or your credit cards. If you're with Costco or Sams (haha) they may offer deals also.) In the shop I found a disclaimer notice that warned of additional cleaning charges ($150) if they found any of the following: Smoke (duh) Animal hairs (what?) Excessive dirt and grime. (I would assume most people would realize this no?) My assumption is that this was posted due to the emergence of people renting cars for the use of ride share. Which is not acceptable by the rental car companies, ride share companies, nor is it legal. I asked them about the cleaning fee. They said, it was an old rule which they still implement, just because. Before starting my rental I checked the car everywhere. Had them note every ding or scrape on their checklist. I also surveyed the interior and found, hairs! I mentioned it to them, they said it wasn't a big deal and offered to vacuum it. I had them make notes. It may not have been animal hairs, but I also don't want extra charges. All said and done I found the employees professional and helpful. Instead of a 5 day rental, I'd ended up keeping it for 7 days. The associate was able to quote me the difference by phone. Just a couple bucks of tax. For previous rentals I often skipped this location because they didn't have as wide selections of cars as larger locations. This rental was a fully loaded Jeep cherokee. I was impressed. It was a new car and mostly clean. I got intriguing looks everywhere I went.

We would give zero stars or even negative if possible…read more Short Quiz: When you drive a van that seats eight people, would you define a "replacement" vehicle as a small economy car that seats four adults max? If you respond "yes" then you can stop reading. If you respond "no" then please continue reading. Everything was reportedly taken care of with respect to a replacement vehicle--or so we were told (i.e., misled). Our car was being repaired at a nearby auto body shop (Sterling Autobody [Review Pending]: http://www.yelp.com/biz/sterling-autobody-centers-lincolnwood), which meant this was a three-four day loaner as opposed to just a single day thing. For that extended period of time and with children, we really needed/need something with at least seven to eight seats is necessary. The Enterprise employees tried to foist a small compact car on my wife, even after she explained the situation. Seeing that she was not going to budge, the employee told her that she had to call around to other Enterprise locations to see if there was a suitable car. Again my wife did not budge and politely explained that it was the employee's job to do that. Fast forward three+ hours and finally they find a Ford Explorer for her. Not exactly a complete replacement, but she takes it and wishes she had never set eyes on the place. The best part (and I wouldn't have written this review if this hadn't happened) is whomever Enterprise uses for customer satisfaction surveys called last night right at dinner time. Yes, day after Christmas right at dinner time to ask if we had MORE TIME to "donate" to Enterprise to answer questions. I understand that this is a corporate decision and not something the local Enterprise location controls, but seriously? My wife told him just give everything the worst rating, but he still kept trying to get her to answer more questions. She said, "Enterprise has already 'stolen' three hours of my life, are they going to pay me to help them improve their customer service?" Short Quiz: When a business wastes hours of your time, then follows up with a borderline rude call (e.g., time of day, date, pushy questions, etc.) about customer service, do you think that the business is going to compensate you for your time? No matter your response, stop reading now and definitely do not go to this (or any) Enterprise location.

I would have given a zero star but need to give a one to type…read more What an experience from the initial rental and being grilled about insurance, being told animals are not allowed to animals are allowed but you need to clean the car. I would avoid this location and company as a whole. When I escalated to a manager they hung up on me since managers apparently are not on site.

I have been renting from this location for work for five years with three different managers and…read moreDeirdre has been the best. The cars have been clean and the check out smooth. She has been respectful and attentive to any issues I might have had. During the pandemic, Budget sometimes had problems providing cars to their neighborhood suppliers, but this has been pretty much solved and the supply has been good at this location. I speak from experience, since I rent several times a month from this location.

Either there is never anyone there or these people just don't know how to return a phone call. For…read more2 months now we have been trying to get our $100 deposit back and have not heard from them. The insurance covered the rental so of there were a problem you'd think they'd call. We've heard nothing from them! Very disappointed with their customer service and honestly the car sucked too.

STAY AWAY!!!! They…read morewill fraud you out of money to repair damages that do not exist. They work in cahoots with criminal partners Browns Auto Construction.

Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

This place is the place to buy a car! Derek and Gus are the greatest team! They have both been in…read morethe car business for a long time and they have figured out a perfect business model, great product and no haggle selling. The cars are great quality and fairly priced. Everything is on the up and up. Don't believe me? Go check them out for yourself. Totally transparent and just nice guys. I had to run down to the bank to get a cashiers check and the bank manager said "are you working with Derek?" She proceeded to sing his praises and said that he had helped her with a car. If you are looking for a car Derek will find it. If you have a car to sell Derek will probably buy it and if you see something on their lot, buy it! I honestly won't buy another used car anywhere else.