I really like this place. I needed car for a day trip and the staff were helpful, organized and responsive. I was in and out of there fast and everyone on the team could answer my questions clearly and were kind. Feels like a well run mom and pop type business which I prefer over the frantic and poorly run airport rent-a-car places that don't care about customer service and don't have to. read more

Gave me a car on half full and then when I returned it on time they told me to go park it in a garage down the street In a dark and dingy basement parking garage filled with cars...I had to take a ticket and drive down into this dungeon and find a parking spot....Took me 5 minutes to find a spot and then I had to wait for a tiny claustrophobic elevator that holds 2 people at best and takes forever to go up and down...lol...wtf is this? I walk back to the car rental which is filled to the brim with people(none looking happy) and give the attendant the keys and ticket for garage and she ask me to wait while she goes to check the car in basement of garage...Wtf? After my disdain for this entire set-up they let me leave so I won't be late for work and said they will email me.... Solution to problem: When a person returns the car the attendant should take over and deliver car to the dungeon car garage down the street....duh! Do better than this Enterprise...I know you can. read more

I needed a last-minute rental to cart some family members around town this past weekend. A+ customer service from start to finish-personal, professional, and effortless. I really felt that the entire team wanted to make sure my experience was great. read more

We had an issue with our rental right before we started a road trip and the staff here were able to switch our our rental with some comparable without issue! Jacqueline was so helpful and has a wonderful personality. Thank you!! read more

So, catalytic converter got stolen on Saturday. I'm at enterprise on Sheridan in uptown for my rental car. It is PACKED. But Jackie behind the counter is KILLING IT. She is answering phones, talking to customers, helping her staff, and being so upbeat and positive. I'm thinking her blood is 50% caffeine. Happy Monday, everyone. Try to have a Jackie day today. read more

What a wonderful experience. It was an excellent, comfortable and very clean car at a reasonable price. Also, the people we worked with - on the phone and in person - were lovely. If we are back in the area, we will definitely rent from this location again. read more

Jackie leads this team respectfully and efficiently. In the short amount of time I have been in the lobby I can immediately tell she elevates her staff, is well spoken and makes everyone around her better. I have been very impressed. read more

The staff is friendly and accommodating. They don't write the rules, which will not let one take a test drive first, with an employee in the car. The only car that was available was a much larger one than I am used to driving. Enterprise will let the renter exchange the car once it is out of the lot; if the car doesn't "fit" you can exchange it. Why take a chance on having an accident outside the premises, before knowing if you are comfortable driving the car? read more

Horrible experience, incredibly unhelpful and unkind. I was returning a car from Michigan that I rented for under 5 hours. Upon returning the car I was told a giant scratch on the trunk was not there when I picked it up. I had also previously contacted the location I picked up from and they said the issue was resolved and the scratch was not my fault. I have just received an over $900 bill of damages across the whole car including interior and exterior charges I was never made aware of. Every single person I talked to about this issue at this location was rude, dismissive and completely and utterly lacking compassion or support. Do not rent from here. read more

My reservation was at 1 pm. This location closes at 1 pm... Why does the enterprise website let a reservation be booked for when they are closing? Arrived a few minutes after 1 to the location being closed. I should have been more observant and realized the location closed at 1 but it's also not very smart business wise to allow reservation pickups at 1 if you're closing then too... read more

HORRIBLE CUSTOMER SERVICE-- Maybe it was bad timing but this place is run by a bunch of snot nosed arrogant guys. Their customer service made a reservation for me online. But they said I had to call the branch itself for debit card issue. I called SIX times. Each time I was immediately put on hold without ever talking to someone. I could hear people's voices in the background but never spoke to anyone. RUDE. I called the lincoln park branch near diversey and things were fine. This 5313 N. Sheridan spot is the one I'd NEVER bother with ever again. How can you talk to anyone if they refuse to answer the call? If I get this treatment by phone I can only imagine what the in-person experience would be. STAY AWAY read more

So rude. Reserved an SUV 4 month early. Not available. Lied and said they called me that morning but I had no missed calls. When I said they did not call me, they threatened to cancel my vehicle. The phone rang the entire time i was waiting. DONT RENT FROM HERE. read more

I love this enterprise location. They are always very patient and helpful. Recently it's been Beth who has been helping me and she is so sweet! I came in 5 minutes to close and she treated me as if it wasn't the worst time to come in. Cars are always spit spot too. read more

To be clear my reservation was paid for by State Farm because this was a loaner vehicle because my car was in the shop due to a car accident. That said, the experience was great. They were ready for me. I expected to wait forever, but they gave me a car quickly. Then when I dropped off the car, one of the managers there gave me a ride back to Elite on Jarvis to pickup my car. I couldn't ask for better service. read more

Had been a regular customer for many years and though not so much lately, I was still impressed by the friendly above and beyond approach that seems to be a hallmark of this branch. I was trying to find the right vehicle for moving an instrument and my rep went out of his way to make sure I had the right one. Although one sometimes needs patience with the process particularly when they're busy, I've still found after all these years a consistent level of good customer service and care-thank you! read more

I was contacted by customer service on Yelp after I posted the review. They were very helpful, and referred me to the area manager. I sent an email 2 days ago. Guess what? No response. read more

I wanted to update my review because I've had to use this location more often than not recently due to issues with my car. I have been very frustrated with that but the one thing I can count on is that my car rental experience at this location will be hassle free. The staff here are amazing. Porsche, Marcus, Jordan, and Beth have all taken great care of me each time I've been there. Truly can't say enough good things about this location. Amazing customer service. read more

Not the best Enterprise location, I go here out of necessity for cars I need for work. The cars have been dirty the last few times I have gotten them. I accidently left an iPass in the car, called back 24 hours later. They never cleaned out the car and the iPass went for a joyride to Wisconsin as a result. read more

If I could give 0 stars I would. Go somewhere else. They gave me a rental car with no front plate which caused me to get multiple tickets from the city of Chicago. They overcharged my card for the rental. Why would they give me a rental car knowing it had no front plate causing the rental car to get multiple tickets? I'm not sure. Think again before you come here. Staff is rude & you will be sorry you came here. read more

I was helped at the location on Sheridan in Chicago. I worked with Juan Leyva and he was amazing! Super helpful and got me in a nice rental within like 20 minutes. It was an amazing experience after I had an awful experience going to Hertz. I had possible issues with my drop off time for my rental and he offered solutions that went above and beyond the care I was expecting. If I could work with him each time I needed a rental I would! read more

Enterprise Rent-A-Car - Contact card - Car Rental Near Me - Chicago, Illinois

So I reached out about an billing issue and was told that someone would be emailing me. That was over three weeks ago and still no email. This makes me even less likely to reach out to enterprise or their customer care, since they don't respond anyway. read more

It is a early 8am Monday morning and I'm sure things are busy for everyone. However, my insurance company made this reservation was put in a week ago. This Enterprise location called me to confirmed within 3 minutes after the booking for a Monday morning 8 am rental being delivered to the repair shop.. I did not have any thoughts to be concerned. Now at the repair shop, I have received not one call about being late for the rental drop off as scheduled. I had to call them after 22 minutes after the schedule pickup time. When getting them on the phone, I was told they would call me when enroute....you're already 20 minutes late, so when will you be in route? The repair shop also called to check on their status. A customer before me had left as they could not long wait for this Enterprise location to pick then up. They arrived around 40 minutes late... Once arriving the Enterprise staff arrived, she was super nice and caring. We laughed, joked, and had a great interaction. She earned the car for me and provided helpful reminders to ensure I had everything I needed prior to switching cars (IPass, phone charger, etc!). I had to add another star for her. I am not sure if things were her fault for the late pick but I'm leaning towards a no - I'm sure it's management who was ill-prepared for the Monday switch out. read more

PLEASE PLEASE PLEASE have more people working the morning after a holiday weekend. I have been standing outside for the last 20 minutes waiting to return my car and get to work, which I will definitely be late for at this point. Whoever the blonde woman is who is working here right now also needs to work on her customer service and instead of ignoring the 10-person line of people or mumbling something under her breath when she walked by, she needed to give us an update so we're not left waiting out here with no information of what's happening. I get that you're busy. Unfortunately, I have little sympathy for you since you could have looked to see how many morning returns you had and scheduled accordingly. If not, at least let your customers waiting outdoors know what is happening so we're not assuming you don't give a damn. UPDATE: A few minutes after leaving the initial review, the manager Kyle came out and started collecting people's returned keys to send email receipts to and was very professional and apologetic, so I wanted to add a star. I will be responding to customer care to address my experience earlier with the seriously lacking customer service of everyone who was not Kyle, but credit where credit is due. read more

So i needed a car for insurance purposes and this office guy says they cant pick me like 10 minutes away due to new covid protocol? So all that advertising making pickups is BS? He gets combative and defensive so i call customer service rep and tell them. Ten minutes later they say we have a car locally getting service and just happened to be by your location....really?? super nice guy picks me up and i get the car, nice women in office is very helpful, dude who shit me down nowhere to be found. so.....i needed to buy a car and find one 4 miles from this sheridan road location so i call to ask to drop off the rental closer to my new car, same dude answers NO, so again i call then other location 930 division ave, and guess what they say, no problem. 'so who is this a hole at sheridan? And why does he still have a job? read more

Kyle M. the manager at the Edgewater/Uptown location is 6 stars in my books. He went above and beyond to help me out in a difficult situation. I could tell that he really cared and I am so grateful. Thank you thank you thank you. I never thought I would be loyal to a car rental company and location. I am now. read more

Arianna was awesome! 5* all day! She's super friendly and caring! Give that girl a raise! Thanks enterprise for having such great ppl working on your team! read more

This Enterprise Rent-A-Car is predatory and deceitful in a time of pandemic. On May 20th my partner and I rented a Chevy Impala and toll pass from Kyle, who encouraged us to purchase the toll pass rather than avoid tolls on our route to CT. We were traveling to visit my girlfriends family, including a sister who was recovering from COVID-19; needless to say the entire trip was emotionally fraught. We had also been unemployed due to the pandemic, and for all these reasons and more we had decided to save money and lessen anxiety (and our exposure to surfaces) by avoiding toll roads altogether. However Kyle's suggestion of the toll pass seemed like a worthy investment. How wrong we were. Less than an hour into our journey we were stuck at a toll when the pass failed. You can imagine the stress and danger of being stranded on a highway with a dysfunctional machine bleeping insidiously orange, the invisible threat of a virus lurking on every surface, big rigs thundering up behind us. Then having to back up in the midst of all this panic. When I called from the road to ask whether the toll pass had been activated, Kyle was unhelpful and unsympathetic to our situation, suggesting we detour to another Enterprise location on our way. This was obviously unacceptable on a 900-mile journey during a pandemic on the way to care for my sweet woman's elderly mother and recovering sister. We had initially not planned to use toll roads at all, remember? And now we were stuck on them. Kyle then begrudgingly told us to collect receipts and we would be refunded when we returned the car on May 22nd. While it was inconvenient and alarming to have to stop at cash tolls for the duration of what became a sixteen hour drive -- due to having to stop at cash tolls -- we felt this was a reasonable solution. On May 22nd we returned the car in Connecticut, where the receipts were scanned. However the refund never came. On June 2 we followed up with 5313 N. Sheridan and spoke with Ryan. He appeared sympathetic to our situation and assured us he would do his best to handle the problem by the end of the day. Again, we sent the receipts. No response. We waited for our refund. Didn't happen. On June 5 we followed up and spoke to Kyle, who said, "We received the emails, sometimes it takes 2-3 days to process. It should be processed in the next couple days." No refund. We called again on June 21, extremely frustrated, and Kyle said, "I don't know why, we have the email, it should take a couple days but we'll get that for you plus a little extra for your troubles." Nothing. This morning, July 2, I called and spoke with Kyle again, who claimed that a credit for $40 had been applied. The "little extra," I suppose, was three dollars? A dollar for every phone call spent hounding? And nothing for the broken toll pass? Anyway, we've received not a cent. Kyle emailed an invoice (that we suspect was hastily crafted) showing a credit of $40, undated, with another customer's address. He had us digging through statements as though we had made an error. A lesser couple than us could call this behavior gaslighting. After speaking to his accountant he had a new story for us. He said Enterprise and my girlfriend's bank have been having problems working together. If that's the case, how was he able to charge us? And furthermore, why wasn't this information relayed to us earlier, and not after six weeks of headaches and phone calls? When on hold with Enterprise, cheery music plays. Happy employees voice Enterprise's motto: "We go the extra mile," but they haven't gone an inch. This is a typical case of a corporation squeezing the little guy and making them jump through hurdles and wait in the hope they will burn out. Do to the right thing Enterprise. Refund us. Update: After much fuss, we were finally reimbursed. Unfortunate that it took so much hassling but at least it worked out. read more

This is my go-to place for car rentals. It is the Edgewater/Uptown location. They are friendly, courteous and more than ready to please. They are definitely worth renting from. read more

We are visiting from the west coast. We arrived for a car we had reserved for 12 on a Sunday. Our Uber arrived 2mins after they closed at 12noon. Marissa TOTALLLY stayed late and helped us out BIG TIME! She even gave us some recommendations, that were super rad! Give this girl a raise! Thanks a ton, would recommend 10 out of 10. read more

While not exactly inexpensive, Enterprise has excellent customer service and delivers what they promise! Reserved a luxury vehicle for a day trip up north and was given an Infiniti QX80. It was enormous and much more than we needed but the extra features and room were appreciated. The service agent showed us to the car right away and was waiting for us when we returned. No issues whatsoever and did not wait longer than five minutes. I'll be renting all my vehicles here! read more

My name is Demetrio and I am a customer of Enterprise rent a car at the Edgewater location in Chicago. The reason I'm contacting you today is to let you know of and to acknowledge the outstanding and excellent customer service that I have received from Michael Condra, I usually come in at the last minute in need of a particular type of vehicle or truck and I can be a little demanding at times, this is never a problem with Michael, he always greets me with a positive can 'do attitude and goes above and beyond to provide a high level of customer satisfaction and, always Wow's me with a great car. He is the perfect ambassador for Enterprise rent a car and he should be acknowledged and rewarded for his superior service and efforts. Inclosing, thank you for your time and consideration in this matter. Respectfully, Demetrio C. Hernandez read more

AVOID. I've rented a couple of cars at this location, but after my horrible experience at the Western Avenue Enterprise Rent A Car, I'll never darken the doors of this franchise again. I always came in here with what I thought was a good deal.But, by the time I left, I always seemed to spend more than I expected. read more

I called customer service asking for details regarding the next rental time available and the agent hung up on me when I was trying to ask questions regarding the next available car. I have never been hung up on before when dealing with a customer service representative which is a shame. read more

Apparently, Enterprise will no longer pick you up or take you home. They allowed me, a 60 year old woman to walk home in 31 degree weather, pelting rain and high winds, rather than drive me two blocks home. Additionally, this location has no key slot so you cannot return a car after 12 on Sundays, forcing you to pay an additional day rental. Finally, my $300 deposit has STILL NOT BEEN RETURNED. They said expect it within 20 days. Absolute worst customer service known to man. I will NEVER use Enterprise or this location again. Where's my money???????????????????????? read more

Horrible customer service this morning. My mother and I were treated very poorly by one of the associates, we decided to take our business to another enterprise in the area where we were treated with respect. My mom was very polite but the guy we were working with was being rude to her for no reason at all and kept snapping at her. We were the only customers there, my mom even said goodbye to everyone when we were leaving. All other associates except for him said goodbye...I really wish I had gotten his name because I would have loved to keep going there. That enterprise is so convenient (I live down the street and travel often). Fix your attitude sir or don't work in customer service(: read more

Location in Edgewater/Uptown is great! The staff went above and beyond to help me rent an Audi truck. Great service and the ride was clean and ran well. Would come back here again! read more

Pros: easy to reserve, car drove well, friendly employees. Cons: When I initially picked up my car they said they could drive me back to the auto body shop when I returned the car. As stated in the rental agreement, they knew the name and address of the body shop. However, when I returned my car, I was told they wouldn't be able to take me because it was more than a mile away. This is the third Enterprise location I have used and while Enterprise is still better than other rental companies, it was pretty frustrating to discover that I would have to find alternate transit to get back and pick up my car. read more

Huge fail. Rented a car on 8/2 and we didn't realize the plates were expired. Fortunately we had no issue but upon return this was our discussion: Us: You rented us a car with expired tags and registration Them: We have over 2500 cars in this area Us: And? Them: Well you would have been fine. Us: How do you know that, were you going to speak with the police Them: Blank stare They also did not do a walk around when we returned it. Can't wait to see what "damage" they come up with. Car was dirty, burn marks all over the driver seat and the back seat looked like several "pull and prays" occurred back there. Won't rent here again. read more

I recently took a trip back home to Chicago and needed a car that I could pick up in the city. I chose this location simply because it was close to the Red Line. I was offered an upgrade for $5/day from the smallest car they have to a small SUV, which happens to be the same car I drive at home. Deal. The car was nice and new and clean I was out the door quickly. Fast forward three days and after a storm had hit the city and my rental was parked on the street, I came out to discover than a tree branch had snapped off in the storm and come crashing down through the windshield. After freaking out and repeatedly thinking to myself "are you kidding me!?!?!" and "am I being punked?"...I called them and was told to bring the car back in all it's glass shattered glory. The young lady there was so incredibly nice and understanding during this time in which I was internally freaking out. She wrote up the report on the incident and had me in a new rental within 20 minutes. I would suggest this specific Enterprise just because of her and how professional and kind she was when dealing with this really crappy situation. Side Note: I did decline coverage when renting the car, but only because I rented with a Visa card and Visa specifically requires you decline coverage from the rental company for them to cover it. If I did NOT rent with my Visa card, I would highly suggest taking the coverage! read more

"Meh" indeed. Went in last Wednesday to pick up a car for a road trip. Strike 1: It was pouring rain, and the girl who took us out to see the car made us sign our contract and choose our insurance options outside (three of us crouching under my umbrella), rather than go back into the office where we could talk about what we were signing in relative dryness. Strike 2: It turned out that the front wheel that we pointed out looked awful WAS awful, and we ended up having to switch to another car in Middle of Nowhere, Wisconsin, where they told us the car shouldn't even have been rented to us in that condition. Strike 3: They're closed on Sundays with no drop box for the keys, so I had to show up at 7:30 on Monday morning to drop off the car. Looks like you're out, Enterprise on Sheridan. The only nice part of our rental car experience--completely unrelated to this location--was that the Roadside Assistance representative was really helpful, and we ended up with a better car in the end! read more