Had a road trip planned so we rented the car 4 months ahead of time. Got there promptly at our…read morepickup time on the date of, and the owner started dishing out lie after lie and excuse after excuse for why he didn't have a car. "You canceled the reservation" No, I sure didn't. "I couldn't call you because it's a European number" It isn't. We live down the street. He simply did not care to be bothered and he had a very poor attitude. "There are so many people who are waiting for a car," as he showed me a scribbled list. Ok, but did those people reserve a car months prior? I doubt it. Stay away.

I made a reservation online and easily picked up my car. Avis is located at the back side of the…read morehotel and there is signage around the hotel directing one to their entrance. They have a small office to the right once inside the rear entrance. There was only one person working but he was nice and easy to work with. We would certainly use them again.

Dealt with a great customer service representative, Robbie, when picking up a minivan while having…read moreservice work at BlueSky Automotive. The car rented, a 2024 Kia Carnival, was perfect...clean, low mileage and well-maintained. Robbie was thorough in explaining the options of the van. Saved me a bit of time reading a tome for key functions. Checkout and checkin are fast, accurate and efficient. Both Rob and Robbie are super to deal with. Give them a shot...great experience!

No complaints. While my car was in the body shop from a fender bender, I got a rental from these…read moreguys through State Farm (the other driver's insurance). State Farm set up everything. All I had to do was to call this office and tell them that I was ready for the rental. I tried to set it up a couple of days ahead of time, but they said "Just call us when you're ready." I was skeptical, but when I called, they sent a Lyft to pick me up within ten minutes. There were three guys that afternoon and they seemed busy, so it took about fifteen minutes to hit the road. Not effortless but not painful at all. Drop-off took about ten minutes, plus a drive back to the body shop. The guy that I dealt with both times was cool to chat with. He was working by himself that second day--with another customer ahead of me and the phone ringing off the hook--but totally kept his good humor. Great customer service. I had the car for a week and a half and didn't have any problems. As a side note, I will never buy a Kia Forte, but that's got nothing to do with Hertz.

We last minute needed a one way rental car from HP to the Twin Cities Metro, and luckily we were…read moreable to book one online at this Enterprise location. After I made the reservation, I called to confirm the cost (since there was no one-way fee). They saw my reservation right away and confirmed we were all good. When we showed up a couple days later for our reservation, the staff was helpful and kind - even made sure our model had AWD since it was supposed to snow on our drive back. They did a thorough job of assessing any marks before we left, and we were off. The car wasn't the most updated (no car-play), but it worked for what we needed it for! Smooth experience on our end.

I reserved a car months ago and a day before picking my car they told me they don't have a car…read moresimilar to the want I reserved. The choices they give you are horrible.

Thank you, Patron Lady of the Roadways, I've safely returned my gas vehicle to Hertz Rent A Car…read morewith no misadventures or calamities, despite my forsaking the brake pedal for many years. Kudos to St Eligius, the Patron Saint of the Gas Station, for I only had to feed my vehicle two times at the Oasis of Thornton's. And St Hertz, thank you for not double charging me for the EV that you yourself cancelled. Upon my return, the staff took my keys with nary a question and so I've raised my review to four stars. I do take issue, however, with the way a fellow customer was treated. They announced that they had to call the customer's bank and they proceeded to do so via speakerphone. I heard the entire transaction, from entering all the digits (heard every beep), heard the robotic answers, etc. I was sitting at least 10 ft away. They could have taken the call off speakerphone.

Yes, the car I wanted wasn't ready but they did get it resolved quickly. Apparently they reserve…read morecars they don't know they will have.

I travel locally for a work and it's more cost effective for my employer to rent a car than to…read morereimburse mileage. I've done two long term (four or five week) rentals in the past few months. Both times the reservations were made through my employers booking system and I had no issues picking up the car on site at the Glenview location. The process for both picking up and returning cars is quick, and they've always been adequately staffed. On each occasion, I was also able to chose from a couple of available cars, which is a plus for me - I need something to schlep a few boxes in but don't need something overly large for just me. I should mention that the registration was expired on the first rental. I called right away when I noticed, less than 30 minutes after leaving this location. They didn't have the updated registration and assured me they would look for it. I never heard from them - and I had the car for four weeks. Not a fan of risking being pulled over on my daily travel (and I understand that Enterprise would be ticketed, not me - but who wants the hassle?), I changed cars after four weeks. The staff tried to convince me to keep the same car despite the new reservation and *still* lack of updated registration (by the time I returned that car, it was five months expired). Customer service has generally been good. Cars have been clean. I have another rental in a couple of weeks and then will need cars again in the spring. Enterprise is our preferred rental company so I'll be back as long as this makes sense for my job. ...But also? Someone should remind their manager that there's still an indoor mask mandate in Illinois. Regardless of how he feels about that or COVID, he should put a mask on for customers' benefit as long as the statewide mandate remains in place. I intentionally avoid interacting with him when in the store.

I booked a car under my insurance claim as my sons car was totalled. The agent asked for the claim…read morenumber and approved it all and i was set. A day earlier i reconfirmed with a Libby at this location and everything was fine. Upon arrival they did not honor the reservation and came up with false excuses saying they had no more vans due to college moves, that my claim was closed [COMPLETELY FALSE] It is still active and i called my insurance again to reconfirm. As he saw i was so upset that a confirmed reservation was not honored and no one ever called me to tell me there was any issue in fact, Libby confirmed it again the day before, he then tells me he has a van but he has to charge me full price $125 vs $73 the discounted claim price. WOW how unethical how wrong in every way. This place used to be good but its gone south and now they lost another customer who lives 2.5 miles away. HORRIBLE in every way. Left stranded last minute so i rented a minivan from AVIS instead and they know what good customer service looks like

Check in is really prompt and my Cari's always ready to go…read more Gentleman who usually checks me is courteous and gets me in my way.

Kevin was a pleasure to work with! He was friendly, knowledgeable, and made pickup/drop off a…read morebreeze. Would return!

Stay away from Avis in highland park. I never thought to check out a car rental location for…read morereviews beforehand as Avis is a big company. However, this tiny location is a small franchise inside the highland park ford dealership. After reading the horrible reviews of this location, this now makes sense. The Chicago Avis location called me this morning (1 hour away) to say the car I reserved in Highland park was now there. I have no idea how a reservation I made in highland park ended up transferring to Chicago without my knowledge or request. I then immediately called highland park Avis to confirm my reservation and an angry desk clerk named Oscar answered, claiming I never had a reservation there (as I was looking at my confirmed reservation.. see picture) screamed at me hysterically refusing to help and hung up on me. So, I called back again and screamed and hung up on me again and all this was even before the location even opened. But it doesn't matter, he should've tried to help locate another large SUV since it was Oscar who canceled and transferred my reservation I had for over a month. I never knew that this could happen. But, before he hung up on me, I offered to send him a screenshot of my confirmed reservation and he refused to let me, so here it is on Yelp. Maybe somebody at Avis corporate will actually care and reach out to me. I was shocked at his unhinged response because he was the one who changed my reservation without my permission. I had planned to drive my son to school and now I have drive an hour away downtown Chicago (during the riots) to pick up a car and then wait in line for another 45 minutes. Oscar encouraged me to contact Avis corporate to file a complaint against him, as clearly this egomaniac angry desk clerk either did not see his job as a threat or he just hates his job and hopes to be fired. Someone who actually likes their job would do everything they could to help others. This clearly was not the case. I would like to point out how wonderful all the people (namely Yvette) were at Avis at 214 N. Clark St. in Chicago in trying their best to help me locate another car closer to me. Unfortunately there were none and I still had to go to Chicago but at least she tried to help.

I have had an excellent experience. Mo has been wonderful with helping me with car rental…read moreextensions while my vehicle is in the shop. It's a little difficult to find, but service is excellent and prices are very fair.

I made a reservation online for a car days in advance, just to get to the Hertz office and be told…read morethat they didn't have a car for me. They even had the indecency of making it sound like the problem had been with my phone since, mysteriously, they tried to call me *four* times that day and the system said my phone was inactive - which is so not true since I had been making and receiving calls all day long. But even so, notifying me that they didn't have the vehicle they had promised with less than 8 hours to plan for an alternative is not okay for such a large national company. All I was offered was a terrible excuse for an apology. AVOID THIS PLACE AT ALL COSTS. On the other hand, the Enterprise just down the street were really nice about the situation and were happy to offer us a vehicle after this whole mess.

Good prices for the weekend. Weekly rates are reasonable. I usually get the car size I reserve and…read morethe vehicles are clean. Staff is pretty nice but not always available on site. Sometimes they're gone to do car pick-ups and drops-offs.