Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Rented here a handful of times now, the staff is genuinely friendly, helpful, and efficient.read more

They never have cars ready. They never have cars. Customer service trash. If I didn't need a car, I…read morewould not be using these people at all.

Dropped off my car rental as a first time customer and the guy was SO rude to me and was screaming…read moreat me to move my car. One of the worst experiences I've ever had as a customer with a staff member and I will never be coming here again.

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That…read morewouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas car for an extra $23/day. In addition, they JUST changed their business hours, which affected my drop-off. I would have had to drop-off at a much further location. I cut my losses and cancelled my reservation and a future reservation I had made. Never renting from here again.

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Altogether a positive experience. The person running the show here was good at their job, and above…read moreall else, expedient. I appreciated that as I had my family in tow and didn't want to take the morning just to get our car. He took us down to the weird basement parking garage because we had reserved car seats and let us pick the appropriate ones for their ages. Side note, I had tried to call in advance to confirm this but kept getting the national line and they had no real info. For parents reading this, they keep a heap of them and you can specify when you get there, provided you had a general car seat reserved. We got the rear-facing for our 3 year old, and a booster with a back for our 7 year old. Our car (Nissan Altima) was kind of a piece of junk. I'm glad I took video because before we even set foot in it, there were some burns, some fender benders all around, and generally just not in the best shape. Kinda overthinking itself on technology too, with the cruise control and other features not being super intuitive, and CarPlay not working for us throughout our time with it. Anywho, got out of these just fine and dropped it up in Grand Rapids Airport and it got us where we needed to go. Nice to have options in downtown Chicago and this worked out well. Last thing, I booked on Costco Travel which seemed to consistently provide the best overall price and packaging for rental cars in my experience.

These guys provided a vehicle on a 4 hour notice. They completely saved my livelihood. They provide…read moreEXCELLENT customer service and vehicle maintenance. Absolutely the best in this business and I've tried the rest. Call these guys , you will thank me later .

I've dealt with many car rental/leasing businesses to use a car for Uber. I like Carbros because…read morethey deliver. Fine cars in excellent mechanical condition. They are available and respond promptly. No hidden fees or nickel and dime charges. Flexible payments and most important to me low rates on HYBRIDS! They save you money so you can pocket extra cash!!! If you go...tell them Skidz told you!!!

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

It appears that customers either have extremely good or extremely bad experiences with SIXT rentals…read morebut fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future!

There was so much miscommunication between the customer service agents that it was crazy. I rented…read morea car, two hours before my pick up time she tells me I need to have verification of utility bills because I was paying with a debit card which nobody explained to me over the phone when I made the original reservation number. 2 I was told that the deposit was $200 when I got the email. It was $300 however I had already paid so I couldnt get my money back even if I wanted to. The reason, I booked from a local agency instead of the airport was it was cheaper which wasn't the case. 3 my reservation was originally at 1 PM to pick up the car. I didn't even get in the car and drive off until well after 2 o'clock. The car was not ready and I had to wait. 3 The service lights comes on in the car. I received an email that stated I could trade the car at another location to get out of that car. There was no branches near me so when I tried to return it at a location I was finally near, I was told there was an extra $113 fee for returning at a different location. 4 I get an email the next day stating that I didn't return the car when I actually returned it 8 hours earlier than scheduled because I had just had enough! Now they are saying to wait 48 hours for them to log it in the system. I don't want them to retest the vehicle when they stated I don't return it and try to keep my deposit! It was a horrible experience for my first time ever renting from them. The staff at the actual branch location were helpful though

Friendly staff - made it easy and fast Not a typical late…read morenight staff No more thoughts let me stop writing please is that enough characters???

I rented a car from SIXT in. Washington D.C on May 8th and parked…read moreit via hotel valet. I picked up the car May 11th and dropped it off at the airport. Soon after I received a speeding ticket for May 9th. I have emailed the company numerous times with photo and documentation proof that I was not in the car when the ticket was issued and was still charged on my credit card $341.60. I filled out a complaint with the AG in Florida and the BBB in Florida.

This is a low class and no car company don't book online because you will not be having a car and…read morethey still charge you they are messed up all the way for their business. They have inventory online but not in the lot itself. Don't waste your time

Do not ever rent from this company. They didn't have the decency to reach out to customers to let…read morethem know that this location is permanently closed as of a few days ago. People had reservations to pick up or drop off their rental. Corporate couldn't give a straight answer as the abrupt closure and the lack of notification. They couldn't remedy the situation because all cars in the city had been sold out. Had your customers known about an upcoming closure, we would have made other arrangements. And it was impossible to get a last minute car reservation at any other company. Thus, I couldn't get home for the holidays. It's no wondering your company is experiencing financial issues. This is such a SCAM.

Ivan is an incredible young man. Myself and three kids were stranded at ORD after canceled flights…read more When we were repeatedly turned down by Avis/Budget/Hertz (we needed a one-way rental) we were hopeless. Ivan gave us hope. When we were tired-he reinvigorated us. He was attentive and engaging the entire interaction. As someone who does not leave reviews-please take this as my highest praise for this young man. He is an asset to your organization.

We were given a car with a dead battery. Fortunately we hadn't left the lot and after flagging down…read morethe support person, were given a different car.