Great service at counter, pickup and dropoff, no waits. The car we reserved wasn't available and they upgraded us to a BMW. Very happy with the service and price. read more

Had a reservation for 4pm pickup at laguardia. Our flight was delayed and we landed at 11:30pm. We had notified Sixt of our flight information, and their app said they since they knew our flight information, even a flight delay would be fine. We arrived at laguardia to find out that (a) their shuttle stops at midnight, and (b) there was no car available. Thank God Hertz had cars available. WILL NEVER USE SIXT AGAIN. read more

It appears that customers either have extremely good or extremely bad experiences with SIXT rentals but fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future! read more

Sixt Rent A Car - Car Rental Near Me - Chicago, Illinois

There was so much miscommunication between the customer service agents that it was crazy. I rented a car, two hours before my pick up time she tells me I need to have verification of utility bills because I was paying with a debit card which nobody explained to me over the phone when I made the original reservation number. 2 I was told that the deposit was $200 when I got the email. It was $300 however I had already paid so I couldnt get my money back even if I wanted to. The reason, I booked from a local agency instead of the airport was it was cheaper which wasn't the case. 3 my reservation was originally at 1 PM to pick up the car. I didn't even get in the car and drive off until well after 2 o'clock. The car was not ready and I had to wait. 3 The service lights comes on in the car. I received an email that stated I could trade the car at another location to get out of that car. There was no branches near me so when I tried to return it at a location I was finally near, I was told there was an extra $113 fee for returning at a different location. 4 I get an email the next day stating that I didn't return the car when I actually returned it 8 hours earlier than scheduled because I had just had enough! Now they are saying to wait 48 hours for them to log it in the system. I don't want them to retest the vehicle when they stated I don't return it and try to keep my deposit! It was a horrible experience for my first time ever renting from them. The staff at the actual branch location were helpful though read more

Will never rent from again - continue to fight the business as they are trying to charge us again for damage that occurred after we returned the vehicle. The first time, the vehicle was obviously struck after it was parked in their lot; and they waited weeks to try and blame us. This time, we have photos of the car after we returned it, and they decided that they would ignore those and try and charge us for a scratch. This all stems from that their garage is used by other businesses, so even if you return the vehicle its at risk, and they will blame you for their lack of security. read more

During the government shutdown, my flight was cancelled and I had no choice but to book a rental car in Chicago just to get to Milwaukee. Because of delays, I arrived extremely late and exhausted. In hindsight, I should have just taken an Uber to MKE instead of renting a vehicle. The car I received already had a cracked windshield, but despite that, I was later hit with a $1,000 bill claiming I caused the damage. To make matters worse, the rental company's "full coverage" insurance conveniently does not cover windshields. After one of the worst airline travel experiences I've had in years, the rental company piled on by charging me for damage I absolutely did not cause. Being half-asleep and just trying to get home, I feel taken advantage of. Tip for anyone traveling: If you have a travel credit card, always decline the rental company's insurance. Your card will typically cover situations like this, while the rental company's so-called "coverage" often excludes the things you actually need. I will never use this rental company again and strongly advise others to be cautious. No customer deserves to be treated this way. read more

They're not like the other major players. Seems like they bait n switch. Low rate but then come the fees. Not a fan. Service not great either. So what appears the cheapest can end up not being the case. Proceed with caution read more

I'm not sure I should even bother to write a review. It is the same rim job scam with us as well. Please don't rent with this company. They waited so long after our initial response that we assumed they had dropped it only to send it to a collection agency which made it too late for the insurance we had to cover the claim. The original rental agreement even had the damage listed as pre existing. Just changed to a different tire. Still only one rim damaged at the end, not 2, so it isn't new. There is apparently a class action law suit against them for this. read more

absolutely the worst customer service you could have. can't understand majority of what they are saying. got zero help at all with my problem. would rather walk or ride a bus then give them another dollar. literally have spent thousands in the last year using them for my business. always a problem and no solution. I will plaster continuously how terrible they are on Google and any other search I can. Word of mouth is the best marketing. They earned it. read more

1 Star -- A Masterclass in Customer Disservice Our experience with Sixt Rental Car was appalling from beginning to end -- an absolute traveler's nightmare wrapped in corporate indifference. We reserved a vehicle four months in advance, specifically one that could seat seven passengers with luggage space. Upon arrival, we were informed -- without apology -- that only one car remained, and it was in a completely different class than what we had booked and paid for. The response? A flat "take it or leave it." No effort to make it right, no discount, no upgrade -- just a shrug. It only got worse. When we returned the vehicle, a Sixt agent inspected the car on-site, confirmed everything looked good, and told us no paperwork was necessary -- we were "all set." Imagine our shock when, two days later, we received a bill for $936 claiming the car had been returned damaged. The so-called "proof" consisted of photos that could not even be confirmed as the same vehicle we rented. We immediately disputed the charge, explaining that we had been cleared at return and that the photos were irrelevant -- yet all we received in response were repeated invoices demanding payment. This wasn't just poor service -- it was a deliberate, shady, and borderline fraudulent experience. Sixt is operating a post-rental shake-down scheme. They rely on the assumption that customers won't fight back. But we are. We have filed a dispute with our credit card company and are pursuing further action. In the meantime, consider this your warning: Renting from Sixt is a gamble -- and the odds are not in your favor. Avoid this company at all costs. read more

I had a wonderful experience! It was easy to book using the app. I booked a standard Toyata Corolla sedan. When I came in, I was upgraded to a BMW 5 Series 530i xDrive for free because it was my first time with Sixt. The BMW was clean, had a full tank, and was a great drive. All the staff were helpful and professional. Tasha was wonderful and had a pleasant demeanor. Heads up that you need to return the car with a full tank out of pocket. The BMW requires premium gas, which is a bit more expensive. read more

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Sixt was so easy to rent from! I had to adjust my return day and all I had to do was extend the date through the link and it just updated price! It's also so convenient to return the keys in the return box in the parking garage! My car was very clean and the service was so nice! read more

Me and my mom recently rented a vehicle from your Wabash location in Chicago rental agreement number is (9602744941). I, Maurice Watkins was the additional driver. Upon completion of the rental, i returned the vehicle with a full tank of gas and no damages. The employee (Ernesto) did a once over of the vehicle and said everything was good and I would receive an email. But I never got the email, a week later my mom noticed a charge of over $1,000 to her credit card. She called customer service and they sent an invoice, she was shocked and appalled when she seen an additional charge for smoking and cleaning. Neither me or my mother smoke, no cigarettes or marijuana. I strongly refute these charges and I feel like we were taking advantage of by your employee at the location. Me and my mom are willing to send drug tests that will show a negative drug screen for any drug. I am asking that these fees be waived and the charges be reversed, my mom is almost 70 years of age and these is by far the worst experience ever. Please reverse the charges and give my mom her money back. Thank you read more

Overall, Sixt is a good car rental company. The vehicles are very nice, but Beware the "Choice Upgrade" fee and vehicles without the EZ PASS toll pass. CHOICE UPGRADE FEE: We've rented two vehicles from them and each time, when we arrived, our reserved vehicle wasn't available or needed to be cleaned. The first time was a one day rental and the "Choice Upgrade" was an additional $85 - to go from a BMW X1 to a BMW X5. The second time we rented, when we arrived, the BMW X1 we reserved needed to be cleaned, and we were offered either our reserved BMW X1 or to be upgraded to the BMW X3 - we opted for a upgrade. The sales associate explained the additional charges it to us, but we didn't really understand, we were in a rush, so we were like - yeah, okay - then I'm looking at the invoice saw a "Choice Upgrade" charge for $500 for a 4 day rental. PRO-TIP going forward we're going to reserve the top of the line vehicle up front - figuring it'll save us the "Choice Upgrade" fee, when our reserved vehicle either isn't cleaned or isn't available. EZ PASS toll pass The first vehicle we rented, we opted for the "EZ PASS toll pass" for $13/day - no issues. The second vehicle, we did the same, but it didn't actually have an EZ PASS toll pass in the vehicle, so for the Skyway, and the Indiana Toll Road, we had to pay out of pocket. I called Sixt and they told us to just keep the receipts and settle up when we returned the vehicle. We didn't get receipts, and that's just a hassle, so we took the toll charge off the vehicle and we're paying out of pocket for the whole trip. We have an EZ PASS toll pass for our city car, which we could have used, but Sixt told us that it takes something like 24 hours for the toll app to switch the license plates over for the tolls? I don't know, but I do know that for future rentals, I'm insisting on there being a proper EZ PASS toll pass installed in the vehicle before we drive off the lot. While there have definitely been some hiccups, we like the BMWs - much more comfortable for a long distance trip than our little city car. The location of the rental place is ideal for us, and the front desk staff are really very nice - just know that they talk very fast, and if you're like us and in a hurry and kind of over a barrel, coordinating a rental car and family schedules, if you're not careful, you could be in for an expensive surprise on your invoice. read more

Sixt Rent A Car - BMW X5 - really nice ride - Car Rental Near Me - Chicago, Illinois

Unethical company with non-transparent agreement for the sake of manipulating customer perception.... For instance, offering a "pay now" option (in my case, my PA booked, paid, and confirmed my rental, unknown of the card presence requirement....nontheless, I had it on mobile pay form of which they don't accept). also, entailing the "driver information" section AND "credit card holder" section (photo attached ) suggesting allowance of different persons instead of defaulting to a singular option. In addition, advertising a "pay now" feature for a "lower rate" and rapid expedition, At the final transaction stage of "WHEN YOU ARRIVE", specifying verbatim, "The driver must present a valid driver's license and credit card in their name upon pick-up. The credit card is required as a deposit when renting any vehicle". (Note: AS A DEPOSIT , NOT AS PROOF OF PAYMENT FORM). Or simply clarifying "DRIVER MUST PRESENT PHYSICAL PAYMENT CARD USED TO PRE-PAY". My experience concluded with them refusing the rental, not suggesting options, not honoring the written proof on their policy, not confirming a refund, AND TO PUT THE ICING ON THE CAKE, THEY WERE MOB SHAMING ME LIKE A KAREN when I had legit concerns and questions...with obvious frustrations on my part but never of indecency or profanity. BEYOND HORRIFIC EXPERIENCE :-( Photos attached are proof to back up my claims. read more

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The car was nice but to only be able to drive it through surrounding states? That's what our rep told us AFTER we'd paid through Expedia. Thankfully we were only going to STL otherwise we'd be screwed out of some money. Other than that - picking up and dropping off the car was a breeze . read more

The absolute worst experience I have ever had at a rental agency in my entire life! I am (56) years old and have rented vehicles 1000's of times in my career all over the US. They overcharged me $21,000 for a car I rented in Chicago last January for (1) week??? The shear incompetence was so egregious it was nauseating. It was like a bad dream. I live in California and all of my family is back in ChiTown. I know the city very well and it is appalling you cannot speak to anyone in the actual city you are renting from. It took me (2) weeks to get the charges reversed. Everyone in the so-called "customer service" division are located in the Philippines. How are they expected to handle problems experienced in the US. All very kind people... set up to fail with mistakes made by the parent company. The worst rental car agency on Earth. Just read the reviews. Trust the reviews. read more

I rented a car from this South Loop location. I was taken care of by The Rupert, who is the manager. He's very professional, yet very understanding and kind. I had make a mistake in my rental agreement because of some things I didn't understand and didn't ask about. When I returned the car I told him about my mistake. He listened and straightened it out. I appreciated that. He didn't have to do it. He explained to me what I need to know for future rentals. He treated me with respect. He didn't try to make me feel stupid, I did make a stupid mistake( I don't rent cars), but I didn't feel stupid. The Rupert is an asset to Sixt, because of his exceptional customer service, when I need another rental. I will rent from Sixt and recommend this company. My rental was ready when I arrived. The car was detailed. The interior was super clean and smelling great. It was a beautiful 2024 BMW. I loved driving that car! I was offered everything I might need from, the EZ PASS, insurance, and a full tank of gas. I wish I hadn't gotten a full tank of gas. I didn't like having to fill the tank up before I returned it. I was running late getting their car back. They offer a grace period of 30 minutes. i went a little over that, but the manager didn't charge me for that....another thing I appreciated. The return process is simple. The have extended hours beyond their business hours to return the rental. I was given a code that opens their garage door. Inside there is a drop box to return the key. That simple. My brother suggested I rent from Enterprise or Budget, They were too expensive for me. My son started looking for a less expensive company and he found Sixt. I hadn't heard of them, but I liked their rates and decided to try them. . I'm glad I did. Sixt rates were much less expensive. I needed a rental for a couple of weeks because my car's transmission is shot. The longer you rent the car, the less expensive the rates per day. I really appreciate the service I received from Sixt. One other thing, I liked the BMW so much I asked if they sell their cars. My son was telling me some rental companies sell their cars at lower rates than a dealer, but I was told no. The Rupert explained the do offer long term rentals similar to leasing( which is good to know).... but the cost around 800. per month for the BMW is too rich for my blood right now. Thank you again. read more

I rented a nice BMW X5 from SIXT for a week last summer. 1) while the car was fine/as expected, everything else about the experience was awful. 2) they didn't have the vehicle i reserved, so i had to upgrade to the X5 and they charged me for the full price difference. 3) the check out process/experience in the DEN airport was horrible. Very understaffed, it took forever to get out of the airport. 4) SIXT is still trying to charge me for a tiny, tiny scratch on bumper. I have no idea how it got there, i didn't do it. $700+ charge. They have gone so far as to turn it over to a collection agency. 5) i travel, A LOT, for work and spend thousands of dollars a year on rental cars. I will NEVER rent from them again ... i'd be shocked if they are still in business one year from now. read more

I will never return from them again after they charged me $1000 for a scratch on the rim that was pre-existing. I have complained to the Better Business Bureau, attorney genera and A class action lawsuit. read more

I've booked through Lyft twice at this location and both experiences have been very smooth and quick. Very easy to drop off vehicle on Sunday, even though they are closed. (Shout out to Tasha who was so helpful getting me a car with the toll pass I needed) read more

This place doesn't even deserve 1 star. 1st time I rented from them they charged me for 2 extra days AFTER I returned the car! Cost me over $500. It's impossible to find a customer service number, after going through hell to get ahold of them, someone finally refunded me. I decided to give them another try (stupid i know) I returned the car and find a $250 cleaning fee. I made sure the car was clean prior to returning. There was a little dog hair, not much, because I wiped it out. That cost $250 to clean?! This place is a scam. Look ANYWHERE else! The people who work here are rude and they change their "customer service" number often, so it's hard to track them down. So shady. I'm betting this place will not be around long! What a shame of a company. read more

Rented a car at the O'Hare airport location. I feel like I was scammed into buying an extra $61 worth of gas with their 'return the car empty and prepay for the gas' scheme read more

Zero Stars when for horror rental from SixT. I reserved a SUV from O'Hare airport after having used their service in Florida and hade a typical hassled rental experience with them there. BIG MISTAKE. After not having the vehicle I requested they showed me other options which were inadequate, primarily because my wife needed a comfortable seat after having surgery about five weeks prior. After several inspections of different vehicles (all of which they claimed were rented by me, but I'm getting too far ahead) I settled on an upgrade. Drove off with the car to discover that a tire was low. Put air in tire for the night, next morning it was low again. Hade to go back to exchange the vehicle at a time when I wanted to leave on my trip, to discover that they knew it had a leaky tire, but gave it to me anyway. A better vehicle was available that wasn't there the night before, but afterwards I discovered they had totally changed all my damage waiver selections and gas agreement on the contract. Needless to say I have had no success trying to straighten this mess out nor have I seen my deposit returned. STAY AWAY FROM SixT or you will get FucT. read more

WORST customer experience of my life!!! Tanya at the front desk gave me attitude, was extremely unhelpful, and flat out told me she didn't want to rent a car to me despite my having pre-booked a reservation. Also, when I booked there was no mention that you can't take the car out of state, and finally I found out at the counter as well that there was a per mile fee, it's not unlimited. Cars were not available, so I could tell all this show was because they didn't even have the cars to support their bookings. Obviously can't run a business! I felt duped and left on my own. WORST EXPERIENCE EVER read more

I rented a car for a trip a few weeks ago but unfortunately was denied the pickup upon arrival. My wallet was stolen a few days before, therefore, I only had a paper drivers license and not a physical card. Although the paper license is considered a valid ID as it is distributed and stamped by the DMV, Sixt denied me access to the car I rented stating "it's company policy that we need a physical card." I believe this policy is ridiculous. I then had to taxi to the airport to pick up a same day rental with a different company that costed me hundreds of dollars more. After my wallet being stolen, this was the last inconvenience that i needed and and was almost not able to attend my trip. Make sure if you rent from Sixt that you have a physical ID card or else don't bother renting from them. read more

I rented a car from the airport in Chicago and paid $725. when we booked the car. when we picked the car up paid another $467.58 to get the car. then returned the car and 3 days later was charged $261.58 and 2 weeks later was charged $15.74. so a total of 1470.25 is what we ended up paying for a car. With the understanding that $200 would come back to us, never received it. I will never ever rent a car with them again. read more

AWEFUL service. We paid for a three day SUV rental, we were told to pick up the vehicule until 15:30. Took an Uber and paid 15 bucks, only to get there at the time mentioned and get the door slammed at our faces some entitled employee, saying they were closed and nobody had told her she had to recieve us. She refused to even listen or read the e-mail we had as a proof, nor did she call anybody, she just kept talking and talking to avoid we could explain anything, until she slammed the door at us. We had to take an Uber back. By the end of the day we had lost 2 hours of our time, waiting for "customer service" to give us our money back and spent 30 bucks traveling back and forward, and no car. That lady ruined our tourist family's day, and she'll probably keep providing an aweful service. I can't remember her name, i think it was Tanya or something... but she's an african-american skinny "lady" whose last name started with H. read more

I've had really great experiences renting here. Tasha and Angel have been very helpful. Tasha is extremely knowledgeable about the offers and programs that are available. She's also very patient, which comes in handy during this process. Tasha and Angel followed up with me to make sure that I was happy with my rental. Angel assisted me with the checkout process and I honestly can't believe how seamless it was. Great customer service from both these ladies! read more

Worst experience with a company ever! Came to Chicago with my whole family for my sons Navy graduation. Had rented and prepaid for a Suburban before we arrived. They would not give us the vehicle because I only had a debit card. Even though the website said it would be a $500 deposit. I offered a $2,000 deposit but they refused. They told me to go use another company and said they would send a full refund to my card in 30 minutes. It has now been 3 days and nothing. They have a customer service line that says they don't take phone calls. I am still out over $800 and never received a vehicle. Run from this place as fast as you can! I am also reporting them to the better business bureau. read more

A TOTAL FUCKING RIP OFF!!! Customer service is the worse! I've been billed for a car that I never drove! They transfer you over to four different depts for you to keep repeating yourself over and over again. Once connected they hang up on you and don't call you back. I had to call and walk the rep through on how to assist me with adding notes on how to proceed with name, number, email etc. Just in case we get disconnected. Smh! There's no communication on their end at all! I will be seeking legal action going forward. read more

Disreputable company, hidden fees, poor customer service. Charged for pre-existing damage that I pointed out at time of pickup but employee lied and said too minor to fill out report. Avoid this company at all cost read more

What I sent Sixt. Ref 2021 BMW 330 Sixt Team I am writing requesting a full refund for the subscription I have. Today I returned from a business trip to discover the car Sixt car to have a car boot. I called customer service the first person cold transferred me, 2nd hung up on me, the third placed me on hold without asking. Road side assistance Luis offered for me take a ride share to the downtown location I rented the car from and get another car. When I said no, I have a disabled child at home who should of only been home alone 20 mins Luis began to laugh. I found the number to Chicago office Tasha hung up on Luis and I. I called back she said she had customer. I rushed and explained the car has a boot I'm stranded she transferred me to manager. Ruben I think his name was. He stated first he would have the tickets paid and Chicago would come and remove the boot. Won't work I need to go home and this isn't fair. That would of taken more hours that I could offer. He said suddenly we have a office at Ohare go there and I will call and have a car ready for you. I finally find my way thru Ohare to be told to go here and go there. Ruben never called back to confirm they would help me. When I finally find the location to pick up a car. The guy plays like he has no idea why I am there. Requiring me repeat the situation at 3 times. Oh your here for the swap. No swap your car has boot. The car I'm in smells like bad cologne and there are scratches all over every rim but I was emailed a doc stated less damages. Only Ruben and the 3rd rep said sorry but it was obvious they could care less. I have been thru enough with sixt and it is time to end this. I want ALL of my money back 1500 and some change. If I don't hear back I will contact the local news, Illinois attorney general consumer office, BBB and a lawyer. Sixt has a responsibility to its customers. I had that car for less than 30 days and it gets boot. A boot in the city of Chicago means there are unpaid tickets or other fines with the city. None of the customer service reps knew what a boot was. Luis kept telling me to drive the car. It can't be driven I repeated at least 5 times. I have nothing to do with it and now I want nothing to do with Sixt. I plan on returning the car tomorrow to the Wabash office and expect no issues. Several times for Ruben and Luis to take me serious I had to threaten to leave the car running with the keys in it. Other than that they didn't car. Since no one at Sixt cared to truly apologize at this point I at least expect all of money returned. My flight landed at 1:45 and I first called Sixt at 2:21 I didn't leave Ohare airport until 4pm. My time alone is worth more than the 1500+ I expect back. I don't need to tell you the larger impact I just want a refund to move forward. Car will be back tomorrow. read more

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Zero stars. The worst company to ever rent from! Please avoid all the hidden fees and the Worst customer service.

Sixt is horrible. To try to resolve my issue that they are being unreasonable and unfair with I tried contacting them MAY 5TH. I left a voicemail and sent multiple emails to them. I just got an email response today, JULY 16TH. This company is truly pathetic. Beware! read more

DO NOT RENT HERE. They put in a damage claim for something we didn't do. I don't even know how to put such weird scratches into the rims even if wanted to do that. We were stupid enough to not inspect the car in detail and take a comprehensive video but also, we never had something like this ever - and we're renting a lot. Stay away from SIXT. read more

TERRIBLE SERVICE - AVOID AT ALL COSTS. We had not used this company before, but liked the price for a 16 day rental for a COVID-safe road trip, starting at this location. While halfway through our trip in Colorado, I received a mysterious charge from Sixt Miami for a HUGE amount, along with an email stating that we had just returned our vehicle in Miami and had an overage charge of nearly double. When I went to follow up with a person, email was my only option (days later, I have had NO email response). Thankfully a friend was able to find me a customer service number that is listed nowhere in their app or emails or clearly on their website. I waited 30 minutes on the phone, received apologies, but no one could DO anything about the issue apart from JESSE, the branch manager of Miami, apparently. Three days later and I have yet to hear from anyone about why this happened. I have not received a refund I was told I'd be issued, so we are still halfway through a family vacation with NO MONEY for food or gas, and NO SOLUTION, thanks to SIXT. Never using their services again, and I advise you not to unless you'd like to end up SOL on their behalf. There were some nice people who helped me on the phone, namely Stephanie and Denise, but even after supposedly receiving a solution from either of them I've found it was incorrect and I still don't have any answers... and even less money. (I do not typically write reviews, but if this can save you the headache I hope it does). read more

Pick up and drop off was super easy! Final charge was what we expected. Car was super clean. Will rent from here through Lyft again.

We had an easy, efficient, and positive check in experience with Tasha today at the wabash location.

THIS REVIEW IS FOR THE O'HARE AIRPORT MMF location for Sixt which I cannot find on YELP. I rented a BMW 5 series sedan and picked up on 5-25-2022 through 5-28. I was given a different vehicle. I made this rental to use while I was at my second home in Chicago (I live in Arizona) until I picked up a new vehicle I was driving back to AZ with my wife on Saturday 5-28. Upon arrival at the MMF at O'Hare. The Sixt counter staff offered me an alternative car, what they described a brand new BMW X5 SUV. I agreed to change from the 5 series sedan. I prepaid for fuel at the counter and then picked up the car in the packing deck. The vehicle I was given was a hybrid model. Sixt staff in the parking deck told me this car had just arrived. Several minutes were needed to find the car as your staff didn't know where it was parked. While the car was exceptionally fun to drive I had nothing but issues with during the rental period. Upon arrive at my 2nd home that night the vehicle indicated it needed to be charged with only 20% remaining. I thought this was odd since I only drove the vehicle roughly 30 miles and in sport mode and didn't use the hybrid features. I plugged in the BMW charger located in the storage compartment of the vehicle and left it to charge in my garage. The charger indicated a fault and no charge condition when I checked it later that night. I tried different outlets, checked the owners manual and could not get the charger to work. By Friday the 27th, the car would not start at all. The car displayed the charge was low and to charge immediately and all modes were locked out leaving the car dead. I contacted roadside assistance and reservations. Your roadside assistance contract was unable to provide service as they thought this was a manufacturer problem and not a "roadside" problem. I wasted an over hour going in circles on your useless phone tree trying to find anyone else to talk to. Finally, I was able to connect with someone in reservations. I advised the car was unable to move and would need to be picked up before I left Illinois on Saturday if it didn't charge. Your reservations rep was helpful, took my info and created what she called a ticket to be sent to the O'hare location . She said she marked the request urgent for someone to call me back, but could be up to 24hours under normal circumstances. She also gave me this email address for support. The car still reported it needed to be charged immediately and the BMW charger itself continued to show a fault error light. I tried different outlets all with the same result. Charge fault flashing LED. On the morning 5-28 ( car was due to return by noon that day) I checked and found the charger still showing a fault. However, this time the vehicle now said it had an 80% charge and started. I was able to return the car to O'Hare by noon. I was unable to speak with someone at the customer counter as the check in lines were extremely long with the holiday weekend renters and I didn't have time to wait. Please be aware NO ONE from SIXT or Roadside ever contacted me as promised by your reservations rep. I paid a premium price for a premium car. I was unable to use the car for the entire length of rental period. Your customer service was non-existent other than the reservation rep who tried her best to help. This is unacceptable for a NEW and high end car to not be properly charged as a hybrid and or charging equipment to be checked out prior to the vehicle being placed in the fleet for rental. I am expecting a full refund. If I do not hear from someone at Sixt I will post this as a negative review on Google, Yelp and other review sites AND I will open a complaint with the better business bureau. In addition I will dispute the charge with Amex. I will never rent from this company again. WASTE OF TIME AND MONEY. read more