I was five minutes late to pick up car from another car rental agency (across the hall from this…read moreagency), I spoke to Richard, agent, regarding renting a car for the weekend, which was available so I was lucky. Richard was very personable. He offered me a good rate which was close to the rate on the website. After he took my information including my credit card, he also enrolled me to the rewards program. From the lobby, I was instructed to go speak with John, dispatcher, who was located on the lower level. John was very helpful regarding this rental. The car for the weekend was a Dodge Charger, which was great!! Returning of the car was very easy. The attendant verified the information and I was on my way. I would highly recommend this agency and I'll be renting again.

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

We returned a car that we rented in Indiana it was seamless, we did have a little trouble finding…read morethe office on the 3rd floor of the garage but we called them and they told us exactly how to get in, we had just driven 3 hrs to get to Chicago, the idea of unpacking 4 suitcases and other bag and walking to our hotel was just to much, Matt told us he would drive us in the car we were returning. No unpacking in the garage . Just hopped back in and brought to the hotel. The nicest guys work there. Would recommend the millennium park enterprise to anyone who asks!!!! Thank you guys!!!

I am updating my review of Enterprise. Exactly 1 year later on the same date, a young man from…read morecorporate came across this issue that I started a year ago and was able to look at my Enterprise account and knew exactly what had gone wrong and actually gave me my money back that the original Enterprise location refused to refund. I could not believe it. All is well after one whole year.

Summary & After twenty minutes waiting, I got my car…read more & Car in good condition, clean, met my expectations & Busy location & Overall, decent experience (for a satellite hertz office) Context: & Gold Member (Hertz Loyalty program) & App dowoaded, opted in for text notifications & Friday at 11am was the reservation time & Called ahead This is a super convenient location but it's also busy. I had some cautious optimism going in and it's possible that helped me. Calling ahead I called ahead of my reservation (about an hour and a half) to confirm I was planning to pick up the car. I was pleasantly surprised that someone picked up. Though I did confirm that I did indeed speak with local rep. When I arrived, I talked to that same rep and he knew who I was and said it was good I called ahead. Lines and availability: There was a long line ahead of me (two parties). There was one employee (not the one I talked to on the phone apparently) and while helping the folks ahead of me, she walks to the garage saying, "let me check if there are cars". Not what I want to hear from a non-airport. Fast forward to when I go to the garage to get my car, I see two other cars ready and about four in line for a wash. There are several employees back there washing the cars. Analysis no one asked for: So I arrive at 11am on a Friday, with two parties ahead of me, finding most cars were being washed and weren't ready yet. In chatting with the employee, he said it was a slow day! While many satellite offices get too many cars from ppl coming from the airport, this office likely is where ppl get a rental car to go *to* the airport. * Almost every customer had luggage. * Waiting on cars to arrive despite it being a "slow day'. * Downtown location * Calling ahead helped "You know how to make the reservation, now you just gotta learn how to *hold* the reservation." - Jerry Seinfeld

Avoid this location!!! Trash absolutely garbage . If you have business points or account, whatever…read morethe reason is that you may absolute have to use hertz just do a different location. Very unprofessional only thing professional is being liars. Just avoid this location multiple times let down, no cars, kid washing the car with windows down hit me with the seat cleaning fee, this time called ahead they didn't have the vehicle I booked so I got switched to a new vehicle and when I arrive yay no vehicles at all! and again to top it off unprofessional this branch should not be in business if it does continue to somehow survive and stay in business it needs to clean house and set brand standards and customer service training, and get that back in order which is doubtful so for now and always avoid this location

Back in May, my wife and I were to begin our long awaited Route 66 trip. Our fear was that we…read morewould get an older model car and that we would be more worried about the car than seeing all the sights along the way. To alleviate that fear we went to this Budget office the day before, to see if there was any way of securing a newer model car. The rep at the desk said that he could not guarantee what cars he would have the next day, which sounded reasonable. So we came back the next day with our fingers crossed. The rep we spoke to the day before wasn't there, but the rep asked us, " are you the ones doing the Route 66 trip" ? We said, yes we are. " Well, I have a note here to save the brand new Toyota Camry Hybrid for you." Needless to say we were more than pleased. It made our Route 66 trip even more enjoyable. Promised myself I would write this review when we got back. Although this is late, that does not diminish what appreciation we have for that rep that worked on that Wednesday. Thank you sir.

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

These guys provided a vehicle on a 4 hour notice. They completely saved my livelihood. They provide…read moreEXCELLENT customer service and vehicle maintenance. Absolutely the best in this business and I've tried the rest. Call these guys , you will thank me later .

I've dealt with many car rental/leasing businesses to use a car for Uber. I like Carbros because…read morethey deliver. Fine cars in excellent mechanical condition. They are available and respond promptly. No hidden fees or nickel and dime charges. Flexible payments and most important to me low rates on HYBRIDS! They save you money so you can pocket extra cash!!! If you go...tell them Skidz told you!!!

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

I was a little skeptical initially because when we walked in it seemed like we were being a bother…read morebecause the staff wasn't really welcoming. I think she may have just been a little shy. In the end, Tasha was awesome and made sure we had everything we needed to get on the road. We were given an upgrade as well. The drop off was the easiest ever. Tasha was in the garage. We handed her the keys and we were on our way. It couldn't have been any easier. Will definitely be using them again.

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!

Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

I wish i could give a 0, this is my first time to rent from Sixt out of so many rental car options,…read moredisappointed, nothing else. First of all, at the day of pick up, no one even worked at the Sixt office in the parking garage where the other rental car company all have someone working in the small office, we had waited for 10 mins, call the customer service, still no one came to assist us. Secondly, when we got the car, my husband saw some scratches and dent on the car, he took a video, but when we return the car, the lady who inspected our card found 3 spots that has dent, she circled those and told us the charges are $49.18, we were like we have a video, the car has those dent when we picked it up, she said she doesn't care but her system doesn't have those dent, she suggested us to talk to the customer service and forced us to sign the bill, we had to leave to catch our flight, so we signed the invoice and didn't argue too much thought we could send an email to deal with the customer service, which unfortunately we did but no reply and the final invoice was still showing those charges. will not rent from Sixt again, that's for sure, we have been using so many different rental car company, most of them are ok to good, sixt is the worst, they lost a customer who rents cars all the time because of business.....

Rented a VW Passat for a week this past winter. I have a hertz gold membership (which is free, btw)…read moreand visa platinum so it turned out to be very affordable. I returned the car about 30 minutes late and also only had a temporary Georgia license but they were accommodating through the whole process. The car itself was also fine, it had some crumbs but was clean enough.

This is a low class and no car company don't book online because you will not be having a car and…read morethey still charge you they are messed up all the way for their business. They have inventory online but not in the lot itself. Don't waste your time

Idk why but this was the most pleasant rental car experience I've ever had....from front to end!…read moreStaff was super friendly from checking in to retrieving the car to returning the car, I felt like I was in the twilight zone since this is never the case when I rent a car at Midway. Good selection of mid size SUVs and booked on Costco Travel for a cheaper rate.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane