With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

This place is a haven for unprofessionalism first I went to rent a vehicle through uber a car for…read more a day after the diabolical confusion while returning the vehicle there was no car porter or transparency where exactly to put the vehicle that took about 45 minutes which unknown to me I was charged an additional day and additional hour fee and they lied and said I didn't fill the vehicle with fuel a lie Avis is a rip off I will never ever do business with this neanderthal tactical trash show I was charged over Three hundred dollars for a day rental in light of a 150.$ deposit .... enterprise would NEVER....I work hard for my money and I don't appreciate any one trying to take advantage of me am flabbergasted Stay away from this parasite blood sucking pseudo operation am done with taking chances with companies like Avis am surprised they have been around for so long ripping people off like it's a common practice Avis is Garbage smearing bile on people and still being in business is disturbing diabolical and ruthless y'all days are number utter ridiculousness

Reserved 6, 12 passenger vans for 3 hockey teams that traveled to Chicago. Prepaid for all of them…read morein advance. After an hour long wait in line, was told that none of our cars were available. They were able to find 1 full sized SUV, and 3 minivans, but this still left us short by 24 seats for our players. Those 24 ended up spending $600 on 8 minivans to get to the hotel that evening. My minivan was absolutely filthy with bits of food, dirt, dried up liquids on almost every surface (see photos). Worse than that, I only discovered that the car had not a single drop of washer fluid while driving thru a snowstorm the next day. Most egregious, despite having already prepaid $660 for the 12 passenger van that I never received, I was charged $901 for the smaller, 7 passenger minivan when I dropped it off. Counter agent never gave me a contract / rental agreement and never informed me that I was going to be charged for the mini-van in addition to the prepayment that I had already paid. The absolute worst aspect of this entire experience, all 3 staff members could care less about their customer's experience. It was difficult to even get them to remove their AirPods when speaking with them. I usually use Avis as my preferred rental car agency, but will be switching to Enterprise or Hertz after this.

I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in…read morethey were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status!

Stuck here at the Chicago airport with no car. Made our reservation over a week ago. So…read moredisappointed. Pay more for better service and here we stuck with no car.... Shame on you Hertz...

My experience started out with Andrei. He was kind and helpful at the rental desk. When I…read morereturned my car, Jose checked me in in the garage and directed me to 3 people in the garage office, Brittany, Kim and Marie, who were very friendly and helped me with removing a fuel charge from my bill. They called the manager, Lamar, who took care of the details in a timely fashion and was also very kind and professional. I appreciate how they were able to end my visit to care for my elderly mom on a great note. Thanks all!

Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

This is an addition to my other review of Alamo:…read morehttps://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us.

Absolute worst experience I have ever had with customer service because of Kenny Pratt ... was…read moreincredibly mean and didn't relay correct information. This company screwed me and over and left me stranded. Not a reliable company to do business with ever. Can't persuade customers enough to not do business with this horrible company, at least while Kenny Pratt is still working there.

"I rented a car from Hertz from January 29th through January 31st…read more When I picked up the vehicle, I inspected it carefully and everything appeared to be in good condition. When I returned the car on the 31st, the employee and I walked around the vehicle together, and no damage or issues were noted. However, about two weeks later, I received a call saying the taillight was broken and that I would be charged $325 This was very surprising to me, especially because I purchased insurance coverage through the Hertz website at the time of the rental. Since then, I have called customer service multiple times trying to resolve the issue. Unfortunately, the experience has been very frustrating. I was transferred several times between representatives, and I felt pressured to pay for something that I do not believe I'm responsible for. To be honest, I'm genuinely upset about this situation. I feel like I'm being asked to pay for damage that was never identified when the vehicle was returned.

1 star DO NOT recommend. I got a check engine light and…read moreroadside advised me to the vehicle to Avis at midway airport to get my SUV replaced. When I got there I realized that I did not have my driver's license on my person. I showed them my physical government ID with my name and address, the exchange text message which identified my CURRENT VEHICLE and my credit card that I booked the rental with and they said NO. Then they told me that I could not leave with the vehicle that I came in with and that was a problem to me. Clearly I had ID with my address, a driver's license in the system, a rental agreement with my name and the vehicle that I came with ...A text message confirming the vehicle that I came in with was rented to ME and these people took the car leaving me stranded in an city i was not familiar with meanwhile my hotel was 55 miles away in Portage IN!!!!! NO ONE CARED OR SHOWED ANY CONCERN. I had to take an uber for $107.00 to get my license, $38 in an uber for them to tell me the could not give me another car because the avis that took my car didn't return it!!!! So now I had to spend another $132 in an Uber to go from Merrilleville Indiana all the way back to Chicago O'Hare International Airport at the request of Avis road side just for Avis to tell me that I was at the wrong airport and I need to go 35 minutes away BACK TO AVIS AT MIDWAY airport. Luckily there was an employee there with common sense. He called Midway Avis and confirmed that the car was returned and I was able to leave with a car. I will never use Avis again. This whole ordeal cost me $277.00 and 7 hours of my time. DISGUSTED!!!!

Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

they did not explain the charges and charged me for things I wasn't aware of and then when I…read morereturned car they were rude inside at the airport counter. will never use dollar, thrifty, or hertz again. the explanation I got was this is our verbiage you should have read it.

Rented a standard size suv, was about $70 a day. When we showed up and got to the terminal rental…read morecar garage after pre check in online the gentleman greeted us right away and lead us to the cars to choose from. We wanted something with lower miles but also economical. The first one we picked was a Mazda cx5 but it had a stragelighton the dash and we didn't want to chance anything so we switched for a toyota rav4. Thr car was great. It had about 25k on it but for a toyota that's nothing . The car was clean and fit the bill. Returning the car was also easy and we were back on our way to the airport in no time. Would recommend for renting from again.

The staff was amazing. Both the man helping us to grab the car after a long and late flight, as…read morewell as the nice young lady who took the car fr us when we returned it. It was a seamless process and they run this location more smoothly than a lot of others we use. Enterprise is our agencies affiliation corp that we have to use and so we have been using them for over 20 yrs for both work and non work related trips. We look forward to using this location again. I wish I had the names of the ppl who helped us, but I was so tired picking it up and dropping it off, that unfortunately, I neglected to catch either of their names.

The people at this location have been great. Very friendly and easy experience. I called ahead to…read moreask so.ething and the person that picked up the phone was very nice. When I got here, everyone from pick up to return was also very nice. Later, Illinois tolls messed something up, but they were closed the day after Christmas when I found the mistake, as was Alamo custoner service....but this location was open, so I called and got a super-friendly and helpful person that helped me out.

We may have lucked out when using the Alamo at Midway. We looked for the rental shuttle outside…read morebaggage claim and it takes all rental customers to a central garage off site 5 mins away. The Alamo line was short and fast. Some others (Budget for example) were extremely long- could be luck of the draw. Friendly service and then we got our rental on the 2nd floor. Easy and the car was fine. Return was quick and painless. An older gentleman welcomed me back and was very nice. My wife left her phone in the car and a younger associate ran after us and returned the phone - so thankful as that would have been a big mess. I would definitely use them again.