Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So you mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location. read more

terrible service , mean and racist worker the worst company ever never going back to them long time waiting read more

5/22/23, 2:25 pm ~ Don't rent here. We've been waiting over an hour for a car. Other people have come and gone and we're still waiting. Then told that there is still one person ahead of us and there's nobody else waiting. Worst customer service EVER! read more

they did not explain the charges and charged me for things I wasn't aware of and then when I returned car they were rude inside at the airport counter. will never use dollar, thrifty, or hertz again. the explanation I got was this is our verbiage you should have read it. read more

Awful awful awful !! We are waiting for a pre reserved car and have been waiting fur over 30mins with no info. Desk staff rude and uninformative - just keep telling me to wait every time I ask . Hong yo cancel and get another car from another supplier! Don't bother !! read more

100% worst customer service ever. Workers were extremely rude and had zero interest in helping us or any of the other customers. One woman needed a compact car instead of an SUV which is what she ordered ahead of time and had to wait for a manager to void the transaction who was not on site and she had to wait for them. I was downstairs in the parking garage and they needed my ID while my husband was getting the car and instead of waiting the 30 seconds for me to ride up the elevator, they told him to get out of line, gave away our car and we had to wait for another one. Another woman was waiting with her baby longer than we were, which was about 30 minutes. Mind you, it was December. The lack of people skills by these workers was no lost on me or anyone else waiting. read more

Dollar Car Rental - Car Rental Near Me - Chicago, Illinois

Waiting over 30 minutes for my car to be ready. It was reserved an hour ago. DO NOT RENT FROM DOLLAR. Ever

One of the worst experiences I've had renting cars. They had zero cars even through I made a reservation months in advance. People have been waiting for cars for over two hours. If I could give dollar a negative score, I would. Stay away from dollar car rental at Mid-Way Airport. read more

Well I git my car it was a late puck up heading to Indiana 30 min before I got to my destination hit a deer called after car got towed 4am they didn't get me a new car told me closest place to me is closed till Monday I called I'm still stranded told me I can get a car at 3pm I'm like I'm on vacation leaving in am no way to get anywhere and you can get me a car sooner so il get a car vacation almost over wow so did nothing but sit in room now have to find a ride 45 min away to pic up car bull crap so trip wasted doing nothing thanks will not rent from hurtz or dollar again read more

Dollar Car Rental - Car meet - Car Rental Near Me - Chicago, Illinois

I would have left no stars but that wasn't an option. We waited over 3hrs for a car and their response was that the cars were being serviced. There was more then 25 customers waiting for car and everyone had reservations This is unexcetable and customer service is beyond the most horrible people I've ever had to deal with. They were very rude and disrespectful. To not only my hubby and I but to other customers as well Keep your money use one of the other car rentals located in the same place. We ended up walking rite over 2 alamo and getting a car rite away so did alot of other customers. read more

I wish i could give 0 star. I wasnt able to pick up my car cuz i landed at 12am due to a delayed flight. No one was at the car rental center and when i tried to check in online it just kept saying Please refresh this page during business hours to select a car read more

We reserved a car in advance, but they made us wait almost two hours.

Too bad there is not a lower rating to be given... The credit card processing had issues - understandable. I was told to wait a minute. The attendant left the desk and put a notice to deal with the garage attendant. The garage attendant refused to help me. She would not even look me up when I offered her my identification. She told me to go downstairs and deal with them... I told her about the sign directing us to her. She REFUSED to do anything. I ask for a supervisor, and she refused. I went back downstairs, and a supervisor did show up there, after they returned to the desk. I told him I wanted to make a complaint. He took my information and said it was handled. I asked for his name, and he said, "Dee." I told him I wanted to go above his head. He told me that he would get me that information, disappeared behind a door, never to heard from again... read more

Horrible experience no lines not busy just a bench of upset clients needing to get their car rentals. Had my car reservation at 3:30 it's 4:31 and my car is still not ready. No apologies no discounts no upgrades just sit over there we'll call you when we get one.... Never again will I use this business for my car rentals. read more

See all

I'm very upset with the service I received at dollar rent a car in Chicago Midway. I had to wait well over two hours in the rental pick up lobby to pick up my vehicle on Thursday July 27, sitting on the floor waiting for my name to get called. This was very frustrating as I had reservations for a kayaking adventure and had missed the reservation because of the delay. I'm extremely disappointed as this was an experience I could never do again. I'm not sure what the delay was for as my vehicle was pre reserved two weeks in advance and inventory should not have been a problem. There were two people at the reservation counter. One was processing and the other was just sitting there doing nothing. When I finally got my vehicle paperwork and went to get it, there was only one person working in the garage for both the vehicles being returned booth and the exit booth. She had to walk back and forth to let people out and to process returns. Ridiculous! I was so frustrated and late that I took any vehicle that was offered which I believe was a smaller car than the mid size suv that I order and paid for. I've never had a worse vehicle rental experience in all my years of traveling as this experience. Usually it's a 10 minute process and I'm out. There was no warning given before coming to Dollar lobby that there was over two hour wait for the vehicle otherwise if I knew days in advance I would have been able to rearrange my plans and not miss my reservation. I believe I should be compensated from Dollar for the horrible service received and for missing my kayaking reservation. And in response to my complaint, Dollars customer services sent me a letter offering me a $20 credit towards another car rental at Dollar. Are you kidding me! Insulting! Over two hours of my time, not getting the vehicle I paid for, and the loss of my kayaking adventure that I would never have the opportunity to do again is worth just a $20 credit. Wow! Dollar just does not get it! Keep your F..Ing credit! I WILL NEVER RENT a car from Dollar again. And nor should anyone else! Horrible! read more

I paid for my car upfront through Orbitz and hand to wait two hours for a car. The reviews at the dollar O'Hare airport are horrendous also so this is a systemic problem. I got fooled into the lower price you get what you pay for. The 2 stars though are for the employees who did their best to work through the system that doesn't keep enough cars on hand. read more

Our reservation time was for 2PM and even checked in before that time. The customer service at check in area was lacking (at best). We have waited over an hour for our car and still haven't received the car yet. If I could give dollar rental car zero stars I would. And if you like wasting your time with subpar customer service, then dollar rental car is the place for you. read more

If the 100 reviews below didn't sell you, this one won't either but i need to scream into a void. Why does a company with this level of service even exist. Do not rent from here. "Oh i save a little bit...." DO NOT DO IT. I stood in line for over 90 minutes for them to tell me they don't have a car ready for another hour. If you enjoy the feeling of being in hell please ignore this review and enjoy. read more

My experience with Dollar was very different from others I've read about. It was overall a very smooth experience. I got there on a Thursday night and no other customers were at the counter. The woman promptly helped me (although she could have showed more enthusiasm) and I got my car. The guy at the gate was very friendly and the woman who checked me in likewise. The vehicle showed a "maintenance required" message a couple days after we got it, but it didn't affect the vehicle's performance. read more

Service was fine - the lady at the counter was OK, friendly and smiling - no upgrade though which was frustrating. The bus ride to this location is a bit longer than one would wish for but the driver was fine. The rental car was OK - brand new with 500 miles on it but not exactly clean... one would think it would be much cleaner for the price we paid and for the fact it was brand new. Oh well. read more

Dollar Car Rental - Car Rental Near Me - Chicago, Illinois

Arrived at Chicago Midway Dollar counter with about 10-15 people sitting around waiting for cars, a few for 45 mins.! We had trouble checking in as I used a virtual CC on online, but had a physical credit card in person to pay the balance. The two Dollar counter employees were not helpful. The 800 number was. I never saw a Dollar employee binging cars. We went to Avis for just a few bucks more, drove off in 10 mins. No more Dollar Rental Car at Midway, or probably any place. read more

NEVER EVER EVER RENT A CAR FROM DOLLAR CAR RENTALS AND MIDWAY AIRPORT!!! If I could give 0 stars I would!! My husband and I have had a car reservation for weeks through dollar. We arrived at the airport today at 2pm and we've been waiting for our car ever since. It has been almost 3 hours we've been waiting for our car. The people at the counter told my husband multiple times that we were next to get our car through out the course of 2 1/2 hours. After asking for a discount because of the time and money we've lost today waiting on our car, they told us there is nothing they can do. We even called the customer service department and all they did was give us a fake number and told us to call it for a discount and it turned out to be the number for Expedia. Like what?? I do not understand why it should take HOURS just to get our rental car that we reserved weeks ago. We missed out on half of our day and missed out on a $100 boat trip just to wait for this car we reserved prior. Literally ridiculous. Staff isn't helpful either. Never use Dollar unless you want to sit for hours at the airport AFTER already getting off a long flight. we deserve a discount for this but won't receive one. Thanks a lot Dollar. read more

When we arrived at the Midway Airport car rental facility the first thing we noticed was that only two people were in the Dollar Car Rental line, however the line for Hertz was extremely long. We felt relieved that we weren't in that line, but that relief came to a quick end. Our car was rented for 11 AM, but when we checked in at Dollar Car Rental we were told that they would call us when our car was ready. We walked over and stood around with a group of other people who had been waiting a long time for their cars. After waiting 20 minutes past our rental time we asked the woman at the front desk when our car would be ready and she told us that they didn't have any economy cars available so we asked to speak to the manager. Without apology or concern, the manager abruptly told us that there were no cars available. We asked him when our car would be ready and he said, "I have no idea". We were very frustrated and when we made that known to him, (manager's name is Turenz sp?) he became very angry and confrontational and then turned to the woman at the front desk and told her to, "Cancel their reservation!" We were in shock. He cancelled our reservation without our consent because we were upset that they didn't have a car for us and had no idea when a car would be available! We ended up having to rent from another car company and paid $600.00 more that we had planned to spend. I was emotionally distraught and shook up after the confrontation with the manager. He was really awful. So unprofessional. He has no business dealing with the public and should be fired from the company. AVOID AT ALL COSTS! THEY HAVE NO BUSINESS RENTING CARS THAT DO NOT EXIST! read more

I've waited days to leave this review because I had no words for how horrible the employees at this location were. The front desk "ladies" are monsters. I'm not sure how this place is open and operational. Actually flabbergasted by the ignorance and audacity the front desk monsters had. Walk a few steps to National. They were kind, helpful and every single person had a smile. read more

Sufficient rental car company. Nothing fancy that sets it apart in any way when it works as expected, but that is not always the case. I reserved a car months in advance. When I arrived there were no cars available. Nothing was offered to solve the situation beyond just waiting for an indeterminate amount of time. I'd say you get what you pay for, but the rental is quite expensive anyway, despite no guarantee of actual service. If you have any other options beyond renting a car from this place, I'd advise that, but I understand as Dollar does that many of us have no choice. read more

Sitting and waiting, it is taking longer to get a car as it did to fly from Florida to Midway.

The security deposit was double what was reflected when booking. I already returned the vehicle, 48 hours later and still no deposit back..

Liars, poor service and thieves. You leave with one pricing and get back and they charge you $70 dollars more than quoted. Anna Maryanatis was a rude manager who justified the poor service of her people and the thievery that takes place. DO NOT USE DOLLAR read more

The pits. Would choose zero stars if available. Didn't have the car I reserved. Next car they gave me, which was an entirely different class of car, had no seatbelts in the back. What car in the US doesn't have any seatbelts?? Third car was even further outside of the car class I reserved. Then they upsell my spouse on all sorts of additional products we never needed and never reserved. I actually specifically declined them all multiple times when making the reservation. Can't call the place because they never answer the phone. To cancel all these extra charges you have to visit the location, which is the worst because I rented a car to get away from the airport, not drive back to it. Spend the extra couple hundred bucks and go with Enterprise or any other better car rental company. read more

I wish I had read the reviews before I made my reservation. Even though I reserved a car over two weeks ago, they don't have any available. I've already waited for an hour with no update. I feel like I'm in a Seinfeld episode. I will not be renting from Dollar again. read more

A terrible experience from Hertz and Dollar car rental. The car was stolen in Chicago and the company is blaming me for the loss. I rented it with insurance paid over $700 for eight days. The car was stolen on the third day. I'm being charged for broken windows and tickets and the Hertz company is banning me from renting with them again. I did nothing wrong except rent a car (Kia Forte) and park it in a nice neighborhood (my sister's house)where it was stolen. read more

Prepaid for full-size car for mdw. 1pm pickup arrived to counter 10 minutes early no wait (great) took my info we will call you WHAT??? We have a reservation prepaid a month ago!!!! You can have a suv for $15 more a day. I said no you can upgrade me for not having my full-size car I prepaid and reserved a month ago. This car should be here waiting on me. 40 minutes later we have a vehicle for you blood boiling I did not ask what type of car thinking it was what I ordered. No a suv they said...smaller than a cooper. We were already late getting away from airport folded down second row seats put in three bags filled it up. We named it the clown car! Finally close to a hour we are on our way. Did I say this clown car cost me over $1000 for 10 days. The 1 star because no line otherwise Zero stars for dollar in mdw airport. read more

The gal working in the booth on level 3 garage on 9/2/23 between 8:30pm to 9pm is rude and yells at customer. She wanted to physically fight with a customer asking question where another car rental company is located. The Manager needs to terminate her! read more

Dollar car rental is the worst place to rent a car! My husband rented a car 1/20/24 and I will be reporting this to BBB as the staff was rude and with weather conditions he had to inspect the car plus they tried to give him a car that was dented everywhere. On 1/31 tried to return the car and told him he would still be charged which was not explained. My husband is disabled and I didn't expect this kind of treatment. I hope CEO sees this as a business owner should see what kind of service they serve the community who puts money into their pockets!! Zero star ratings!! read more

They suck. You cannot each a live person no matter what. Their website says they close at 5 PM. Obviously false. If you have a question in advance about a rental you are f*cked. read more

I chose to go with Dollar but was not told I wouldn't be able to rent with a debit card only, since this is what dollar car rental stands on. Made waste my time going there. The attendant was rude and did not offer me any other options and basically let me stand there high and dry. read more

Horrible. My rental was supposed to be ready at 6pm. I didn't get my car until nearly finished 8pm. With a 2 hour wait, my plans for the evening were ruined. They didn't even adjust my reservation to give me the 2 hours back on the day of my return. And customer service acted like they couldn't even understand the inconvenience. Horrible service. read more

The car was fine. The issue is that I was charged a $129 insurance fee that was not discussed at the time of the rental so I did not have the option to accept or decline. This rental was pre-paid in advance, online. I was required to provide my credit card upfront for any tolls incurred, which made sense and I agreed with. I was only asked if I wanted to pre-pay the fuel, which I declined. I was never given a receipt or contract when I left the rental counter, nor was I emailed a receipt when I returned the car. I only saw the erroneous charge once I got monthly credit card bill and began questioning the fee. Their posture now is that I signed their contract and I owe the insurance fee. Again, they never asked me to approve the fee and they never gave me a copy of the contract. This seems to be unethical at least or a potentially illegal business practice. I strongly discourage using Dollar for your rental car needs. read more

Stay away. The worst rental service ever. No cars and no one to help you. Waited forever! No apologies either.

Horrible operation. Book a car in advance, show up, no cars available for hours. Recommend not gambling w dollar and use a different company. read more