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    Enterprise Rent-A-Car

    3.1 (49 reviews)
    Closed 6:00 am - 1:30 AM (Next day)
    Updated 1 month ago

    Enterprise Rent-A-Car Car Rental Photos

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    Stalone H.

    We picked up a 2022 Jeep Cherokee for the duration of our business trip in Chicago. A few days after driving the car, the car had a malfunction; the power steering went out. I called Enterprise customer service to notify them of the issue and they immediately set me up to swap out the vehicle. On Google and Yelp, the Enterprise operating hours are incorrect for this location. They close at midnight instead of the posted hours. But besides that, the swap was super easy. The gentlemen and manager that helped us got us into another vehicle in a matter of minutes and we were on our way.

    Office on the 4th floor
    Amy S.

    Service was not available on the 1st floor. The sign sent us to the 4th floor. Customer service was great. Mathew helped us and let me choose the van color. Overall the experience was great. We were in and out in about 15 minutes.

    Calls to show 30min no answer

    I make appointment for 8am. After 40min wait I ask how longer it will be and employee get very rude and unprofessional. Pull car not dryed with 1/2 tank of gas and told me he has our conversation on video, what I hope he does to show his manager how he behaved. Also needed to change drop off at airport instead of Sanford N.C. location and was told to call before 6pm. Start calling at 527 nobody pick up phone for 30min. Very bad for Enterprise which I'll avoid on future

    Enterprise booth was closed on the 1st floor. There was a a sign that said go to the 4th floor. We followed the arrow to the elevator, arrived to the Enterprise booth and Rahim greeted us right away. We had chosen the "pick me" option when we booked on line. But, my husband I saw the Jeep Wrangler's parked outside and asked if they were part of the "pick me" option. Rahim asked, and for a small fee per day they said yes we could. Totally worth it. In and out in 10min.

    People waiting on Thanksgiving Day for more than a two hours for a vehicle.

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    19 days ago

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    5 months ago

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    6 months ago

    I thoroughly enjoyed myself rental car experience. Vaughn did an exceptional job and is to be commended.

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    1 year ago

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    11 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    Thanks for the review, Amy. We hope to see you again. – Lisa S

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    3 years ago

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    1 year ago

    Pretty good service. Arrived early in the AM and picked up my vehicle. Thanks to Nathan for quick and easy car delivery.

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    2 years ago

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    2 years ago

    Hassan is great and professional ! I would definitely recommend the location at countryside.

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    9 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    Experienced racism at this location. Strongly advise going elsewhere for your car rental needs.

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    7 years ago

    Sent them an email at the address they requested on September 25 2019... no reply or response ..

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    7 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I would highly recommend Enterprise at the Midway and hope you get Justin!!

    Mentioned in 7 reviews

    Read more highlights

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    Avis Car Rental - More lunch from somebody else?

    Avis Car Rental

    1.5(75 reviews)
    0.0 miGarfield Ridge

    This place is a haven for unprofessionalism first I went to rent a vehicle through uber a car for…read more a day after the diabolical confusion while returning the vehicle there was no car porter or transparency where exactly to put the vehicle that took about 45 minutes which unknown to me I was charged an additional day and additional hour fee and they lied and said I didn't fill the vehicle with fuel a lie Avis is a rip off I will never ever do business with this neanderthal tactical trash show I was charged over Three hundred dollars for a day rental in light of a 150.$ deposit .... enterprise would NEVER....I work hard for my money and I don't appreciate any one trying to take advantage of me am flabbergasted Stay away from this parasite blood sucking pseudo operation am done with taking chances with companies like Avis am surprised they have been around for so long ripping people off like it's a common practice Avis is Garbage smearing bile on people and still being in business is disturbing diabolical and ruthless y'all days are number utter ridiculousness

    Reserved 6, 12 passenger vans for 3 hockey teams that traveled to Chicago. Prepaid for all of them…read morein advance. After an hour long wait in line, was told that none of our cars were available. They were able to find 1 full sized SUV, and 3 minivans, but this still left us short by 24 seats for our players. Those 24 ended up spending $600 on 8 minivans to get to the hotel that evening. My minivan was absolutely filthy with bits of food, dirt, dried up liquids on almost every surface (see photos). Worse than that, I only discovered that the car had not a single drop of washer fluid while driving thru a snowstorm the next day. Most egregious, despite having already prepaid $660 for the 12 passenger van that I never received, I was charged $901 for the smaller, 7 passenger minivan when I dropped it off. Counter agent never gave me a contract / rental agreement and never informed me that I was going to be charged for the mini-van in addition to the prepayment that I had already paid. The absolute worst aspect of this entire experience, all 3 staff members could care less about their customer's experience. It was difficult to even get them to remove their AirPods when speaking with them. I usually use Avis as my preferred rental car agency, but will be switching to Enterprise or Hertz after this.

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    Avis Car Rental - Apparently cup holder can also be used to hold a sandwich

    Apparently cup holder can also be used to hold a sandwich

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    All quite at 4:38 in the morning,

    Avis Car Rental - Line

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    Hertz Rent A Car

    Hertz Rent A Car

    1.8(33 reviews)
    0.8 mi

    I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in…read morethey were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status!

    Stuck here at the Chicago airport with no car. Made our reservation over a week ago. So…read moredisappointed. Pay more for better service and here we stuck with no car.... Shame on you Hertz...

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    Hertz Rent A Car - Incorrect part

    Incorrect part

    Hertz Rent A Car - Cigarette burn

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    Budget Rent A Car - 3 hour line at Budget. No lines at any other car rental company.

    Budget Rent A Car

    1.4(85 reviews)
    0.6 miGarfield Ridge

    My experience started out with Andrei. He was kind and helpful at the rental desk. When I…read morereturned my car, Jose checked me in in the garage and directed me to 3 people in the garage office, Brittany, Kim and Marie, who were very friendly and helped me with removing a fuel charge from my bill. They called the manager, Lamar, who took care of the details in a timely fashion and was also very kind and professional. I appreciate how they were able to end my visit to care for my elderly mom on a great note. Thanks all!

    Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

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    Budget Rent A Car - Bad tires

    Bad tires

    Budget Rent A Car - Line length at 9 am

    Line length at 9 am

    Budget Rent A Car - Crazy!!!!

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    Crazy!!!!

    Chicago Midway Airport Car Rental Facility - The counters

    Chicago Midway Airport Car Rental Facility

    1.9(85 reviews)
    0.0 miGarfield Ridge

    "I rented a car from Hertz from January 29th through January 31st…read more When I picked up the vehicle, I inspected it carefully and everything appeared to be in good condition. When I returned the car on the 31st, the employee and I walked around the vehicle together, and no damage or issues were noted. However, about two weeks later, I received a call saying the taillight was broken and that I would be charged $325 This was very surprising to me, especially because I purchased insurance coverage through the Hertz website at the time of the rental. Since then, I have called customer service multiple times trying to resolve the issue. Unfortunately, the experience has been very frustrating. I was transferred several times between representatives, and I felt pressured to pay for something that I do not believe I'm responsible for. To be honest, I'm genuinely upset about this situation. I feel like I'm being asked to pay for damage that was never identified when the vehicle was returned.

    1 star DO NOT recommend. I got a check engine light and…read moreroadside advised me to the vehicle to Avis at midway airport to get my SUV replaced. When I got there I realized that I did not have my driver's license on my person. I showed them my physical government ID with my name and address, the exchange text message which identified my CURRENT VEHICLE and my credit card that I booked the rental with and they said NO. Then they told me that I could not leave with the vehicle that I came in with and that was a problem to me. Clearly I had ID with my address, a driver's license in the system, a rental agreement with my name and the vehicle that I came with ...A text message confirming the vehicle that I came in with was rented to ME and these people took the car leaving me stranded in an city i was not familiar with meanwhile my hotel was 55 miles away in Portage IN!!!!! NO ONE CARED OR SHOWED ANY CONCERN. I had to take an uber for $107.00 to get my license, $38 in an uber for them to tell me the could not give me another car because the avis that took my car didn't return it!!!! So now I had to spend another $132 in an Uber to go from Merrilleville Indiana all the way back to Chicago O'Hare International Airport at the request of Avis road side just for Avis to tell me that I was at the wrong airport and I need to go 35 minutes away BACK TO AVIS AT MIDWAY airport. Luckily there was an employee there with common sense. He called Midway Avis and confirmed that the car was returned and I was able to leave with a car. I will never use Avis again. This whole ordeal cost me $277.00 and 7 hours of my time. DISGUSTED!!!!

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    Chicago Midway Airport Car Rental Facility - Car rental!

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    Chicago Midway Airport Car Rental Facility - Midway car rental facility inside view.

    Midway car rental facility inside view.

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    Dollar Car Rental - Car meet

    Dollar Car Rental

    1.3(115 reviews)
    0.0 miGarfield Ridge

    Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

    they did not explain the charges and charged me for things I wasn't aware of and then when I…read morereturned car they were rude inside at the airport counter. will never use dollar, thrifty, or hertz again. the explanation I got was this is our verbiage you should have read it.

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    Dollar Car Rental - Someone had fun before turning in the car

    Someone had fun before turning in the car

    Dollar Car Rental - And more junk

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    Client counter at dollar car rental. Not busy no lines

    Enterprise Rent-A-Car - carrental - Updated May 2026

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