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    Budget Car Rental

    2.1 (43 reviews)

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    1 year ago

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    9 months ago

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    8 months ago

    The staff here so so rude and never has cars you reserve and pay upfront. I will never ever come here. WORST STAFF EVER!!

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    1 year ago

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    6 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    11 years ago

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    17 years ago

    Wow! Thanks for the heads up. I am a Enterprise girlie, but I like to shop around for car rentals, but I guess I will stay away from Budget.

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    15 years ago

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    11 years ago

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    13 years ago

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    11 years ago

    Terrible service, car was dirty, owners are lazy, avoid at all costs

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    7 years ago

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    Page 1 of 2

    Ask the Community - Budget Car Rental

    Review Highlights - Budget Car Rental

    Unassuming store front but the one guy working was super helpful and friendly.

    Mentioned in 3 reviews

    Read more highlights

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    (84 reviews)

    Douglas, Bronzeville

    I needed a rental for just one day when my car was in the shop. I picked it up on a very very busy…read moreSunday and although it was a bit of a wait, you can see the staff was doing everything they could to get everyone in and out. Kyle helped me out that day and was completely professional and friendly and apologized several times for the wait. When I returned the car the following day, it was pretty busy again but Nneka was able to get my car returned right away and able to drop me off at the shop to pick up my car. Very sweet, professional, and went above and beyond with the great customer service! I understand people get frustrated and annoyed waiting around at any establishment, but when you see the staff working hard, staying professional and dealing with the bad attitudes you have to appreciate it when they still remain positive and friendly. Some things are out of their control and corporate may need to handle reservations and low stock of vehicles better in the future.

    I got into an accident and while the employees were nice the service was extremely slow. I made an…read moreappointment for 8am and by 10am I went home because they still didn't have any cars available. When I went back to get a car they still didn't have anything available for me that was fully covered by insurance and equivalent to the car I drive. I didn't understand the point of making an appointment if I was going to be waiting all day. I didn't get into a car until 1pm.

    Sixt Rent A Car

    Sixt Rent A Car

    (49 reviews)

    South Loop

    It appears that customers either have extremely good or extremely bad experiences with SIXT rentals…read morebut fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future!

    There was so much miscommunication between the customer service agents that it was crazy. I rented…read morea car, two hours before my pick up time she tells me I need to have verification of utility bills because I was paying with a debit card which nobody explained to me over the phone when I made the original reservation number. 2 I was told that the deposit was $200 when I got the email. It was $300 however I had already paid so I couldnt get my money back even if I wanted to. The reason, I booked from a local agency instead of the airport was it was cheaper which wasn't the case. 3 my reservation was originally at 1 PM to pick up the car. I didn't even get in the car and drive off until well after 2 o'clock. The car was not ready and I had to wait. 3 The service lights comes on in the car. I received an email that stated I could trade the car at another location to get out of that car. There was no branches near me so when I tried to return it at a location I was finally near, I was told there was an extra $113 fee for returning at a different location. 4 I get an email the next day stating that I didn't return the car when I actually returned it 8 hours earlier than scheduled because I had just had enough! Now they are saying to wait 48 hours for them to log it in the system. I don't want them to retest the vehicle when they stated I don't return it and try to keep my deposit! It was a horrible experience for my first time ever renting from them. The staff at the actual branch location were helpful though

    Avis Rent A Car - Look for the GREEN Self Park sign, it's "arrow" points to AVIS/Budget group location. ;)

    Avis Rent A Car

    (105 reviews)

    The Loop

    We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

    Altogether a positive experience. The person running the show here was good at their job, and above…read moreall else, expedient. I appreciated that as I had my family in tow and didn't want to take the morning just to get our car. He took us down to the weird basement parking garage because we had reserved car seats and let us pick the appropriate ones for their ages. Side note, I had tried to call in advance to confirm this but kept getting the national line and they had no real info. For parents reading this, they keep a heap of them and you can specify when you get there, provided you had a general car seat reserved. We got the rear-facing for our 3 year old, and a booster with a back for our 7 year old. Our car (Nissan Altima) was kind of a piece of junk. I'm glad I took video because before we even set foot in it, there were some burns, some fender benders all around, and generally just not in the best shape. Kinda overthinking itself on technology too, with the cruise control and other features not being super intuitive, and CarPlay not working for us throughout our time with it. Anywho, got out of these just fine and dropped it up in Grand Rapids Airport and it got us where we needed to go. Nice to have options in downtown Chicago and this worked out well. Last thing, I booked on Costco Travel which seemed to consistently provide the best overall price and packaging for rental cars in my experience.

    Sixt Rent a Car

    Sixt Rent a Car

    (5 reviews)

    The Loop

    My pickup experience was excellent. The SIXT location at the Hyatt Regency blends in perfectly with…read moreone of the premier hotel's in Chicago. The staff is absolutely superb. Itzel was incredibly friendly and helpful when I popped into the location to have a few questions answered a few days before pickup. King also helped answer a few questions and was incredibly friendly and helpful when I popped back in again a few hours before pick up. Sara helped me into the car and was incredibly professional, helpful, friendly and informative. I also met Mo, when I picked the car up and he was very friendly as well. I had a fantastic trip and no issues with the car. Sara recommended the prepaid gas option and it was so convenient and helpful. I am familiar with the option but did not realize how much of a game changer it would be coming back into Chicago tired on Monday night and just wanting to return the car! Overall, I can only say incredible things about the SIXT team at the Riverwalk Hyatt. 5 stars all around. If it were possibly to give even more stars I would give them more stars.

    terrible customer service, they would not accept my form of payment even though my card was on the…read moreapproved list of accepted cards to pick up the rental. the people at the counter informed me I would get a full refund. I paid 71.10 for the booking. I called customer service to find out when i would get the refund. They advised they do not see a refund. I have spoke to customer service multiple times and a supervisor- they will not assist and say they cannot confirm that I will get a refund.

    Budget Car Rental - auto - Updated May 2026

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