A down grade from Hertz and Avis. I was late with my payment and was working to get it in before…read morethe end of the day. I double parked in the middle of my alley to unload somethings at home. I walked down my back stairs and my car was shut off, blocking my neighbors from their garages. I called Khalid and told him what happened and he hung up on me. Hertz and Avis understood when I was behind sometimes. I had to pay for a tow truck to get the car out of the middle of the alley and back to EZ Leasing. They also told me they had cameras in the vehicle to watch us while we're driving. Even in our private moments

Please if you looking to rent a nice working car this is not the place $350 for a crappy car,…read morehorrible shape conditions of the cars literally it feels like you walk into a junk yard.

I had an amazing experience with Paul. Although I did not let them know ahead of time I was…read morearriving and there were no cars, he made sure I had access to a car he personally prepared. It was also seamless return to the body shop. I was also contacted afterward to make sure I had a good experience.

They make it hard to rent any substantial car to go one way. Other times it's been really good…read more They always try to give me a tiny car, I drive a big bad SUV and usually pay for the upgrade.

For the Budget rental at 1830 S Wabash Ave. Unassuming store front but the one guy working was…read moresuper helpful and friendly. (Didn't catch his name but he's going to on an international family trip this Christmas). I had made a reservation on Costco Travel for a one way rental (drop off at an airport, not where I picked the car up). Paperwork was simple and easy. He walked me out to the car and noted existing dents and dings on the car. He explained the optional electronic toll pass (which I ended up using). Got my receipt and was on the road in no more than 15 minutes.

Rented a truck online, called early to see if we could get it early and they said no. We showed up…read more10 minutes before pickup and waited in the longest line. Service is SLOW and many people were still waiting. They didn't take cards with expiration dates past 2030..

I was five minutes late to pick up car from another car rental agency (across the hall from this…read moreagency), I spoke to Richard, agent, regarding renting a car for the weekend, which was available so I was lucky. Richard was very personable. He offered me a good rate which was close to the rate on the website. After he took my information including my credit card, he also enrolled me to the rewards program. From the lobby, I was instructed to go speak with John, dispatcher, who was located on the lower level. John was very helpful regarding this rental. The car for the weekend was a Dodge Charger, which was great!! Returning of the car was very easy. The attendant verified the information and I was on my way. I would highly recommend this agency and I'll be renting again.

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

To return the car, go into the self parking lot, drive to the 4th floor, take a picture of the gas…read moreand mileage, and bring your keys to the Hertz office to check-out. We had to find this out through calling and it should say these instructions somewhere like on their website or yelp page. We had to call to find out these instructions but they did not answer for almost 10 mins. Overall, the drop off process was easy and quick.

Renters Beware! This is an absolutely pathetic location with non-existent customer service. They…read morewill "get you" with added charges like pushing insurance, fuel service, damage to the vehicle, etc. There have been several times when a booking was made but no cars were available or ready and customers turned away. The regulatory bodies should investigate confirmed reservations that are prepaid and customers being turned away. The location is severely mismanaged evident from the fact that their lot is full of vehicles but they are back-logged cleaning cars. Usually long lines for pick-up and average time from store entry to car is 30-45 mins. Cars are old, dirty, smell like smoke, and fuel level is often misrepresented. International Drivers: Be particularly careful for not falling into the trap of signing up for bogus add-on fees. The location used to allow after hours returns but they recently stopped since they clearly have no clue how to manage. The manager is highly abrasive with zero customer service. Avoid this location like a plague!

The worst national I've been to. Signs everywhere telling you to go directly to the garage if you…read morehave Emerald Club, then you stand in line for 30 minutes for a car because they are short, only to tell you to go back downstairs to the counter to stand in line again. Terrible experience.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

The longer I went with dry Sally the better my experience gets. My agent Sonny in San Francisco…read morealways takes care of me and the other agents online and through the app are really kind. Also you get a debt every once in awhile but overall this is the best customer service I've ever received and I feel like I'm working with somebody instead of just being used by them for revenue. Great company, great products integrated experience​

Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam…read more Do NOT i repeat Do NOT waste your time unless you don't have any other options. Customer service garbage, cars also.

I was a little skeptical initially because when we walked in it seemed like we were being a bother…read morebecause the staff wasn't really welcoming. I think she may have just been a little shy. In the end, Tasha was awesome and made sure we had everything we needed to get on the road. We were given an upgrade as well. The drop off was the easiest ever. Tasha was in the garage. We handed her the keys and we were on our way. It couldn't have been any easier. Will definitely be using them again.

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!

Okay, here's the deal: Unless it is MASSIVELY inconvenient, you want to rent your car from Delores…read moreat this location. Call & ask for her. She is the kind of person you want on the other side of the desk when you are renting a car. My situation involved needing a rental car delivered to me at an auto repair shop inconvenient to public transportation & cabs etc. Hertz sent a guy out to pick me up with the car the insurance company was paying for me to have while the repair was going on. Nice clean car. Even had a snow brush in the back seat, and there was a toll road transponder if I needed one. Pleasant pickup guy. We had to go to the Wacker location for me to sign paperwork, which went quickly & smoothly. I returned the car directly to the location with no problems except that there was a computer glitch so I didn't get a printed receipt. But Delores emailed one to me.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect