My car rental went fine. I used my AAA discount to get a bit of a price break. I had to rent the…read morecar for two weeks because my car was not in working order, and I was able to reserve a car the same day (in fact, just an hour or two before going to pick it up) and it was fairly quick when I got there to pick it up. They have a sales arm maybe? I'm not sure; there are two driveways for Hertz. I was coming from the south along Mannheim so I pulled into the one that I saw, since there was big Hertz signage and whatnot there. But when I went in the guy told me to go to the next driveway, as that was the car rental section. (To be clear, this first stop was also part of Hertz, just not where one goes to pick up a rental.) Anyway, this whole thing was not very clear at all (especially since, at the first place I stopped, there was a big sign that said car rental right outside the door). I had to return it a day early and there was no discount. Possibly because I had rented it as a week-long rental and extended it for the same period. Would be nice if they'd given me something back but oh well. They charge something like $15 per day if you get their toll road coverage, so either make sure you avoid toll roads or sign up for the Pay by Plate option using the Illinois Tollway app.

Worst place ever. The worst employees. They keep people there for 5 6 hours just to pick up a car…read more They say of you don't want to wait just leave... good job!

I read MANY, MANY reviews for all the major (and some minor) rental car companies at O'Hare. They…read morewere all universally bad with horror stories that made my blood curdle. I finally made my pick based solely on price. After all, what difference could it make if they were all horrible? I might as well get the best rate, and Advantage had it. I armed myself with other customer warnings about what to look for and hoped for the best. What I found was not what I was expecting. Firstly, there is only one shuttle bus for all the rental car companies and it takes you directly to the rental car center. It was waiting at the curb when we walked out of the terminal. No wait at all! Unlike a lot of the negative reviews posted, the bus driver was more than happy to help us load our luggage onto the bus. When we got there at 7:00pm on a Sat. we found NO LINE at the Advantage counter. Only one customer who was just finishing up, and we were next. There was no particular hard sell to try to get us to buy extra features like the toll package, extra insurance, and the full tank payment allowing you to return the car on Empty. My research had shown that they were all unnecessary for us, so when they were offered we declined them and that was that. We knew to avoid the Toll Roads and always found alternate routes to avoid the transponder charges. The car we had reserved was no longer available, and Sheree the counter clerk nicely offered us an upgraded car for a little more money. When we declined she gave it to us anyway for no extra charge as she could see we had a lot of luggage and she was worried the smaller cars that were available might not have enough space for it all. When we got to the pickup area at first we were confused as to where the car was located in the garage. When Crystal, who worked in the office there, pointed it out to us we were concerned that it was a long way to walk with all our luggage. She ran and got us a cart and after we loaded it up she even helped us push it over to the car. Since she was by our car she made one more visual inspection before we left, and holding the inspection sheet in her hand, she noted a rip on the passenger seat that hadn't been noted before. We thanked her. Before we said goodbye she also gave us specific directions as to which way to go to get to our hotel once we got out to the street. She was very kind and helpful. The car itself was great... clean & in good running order the entire 11 days we used it. When we returned to the car rental center we found the drop off area for Advantage easily. We were greeted by a very nice gentleman who told us we were free to go, but when he saw all our luggage he got us a cart and even helped us wheel it all the way out to the waiting shuttle buses on the second level. He then helped us find the right bus for our airline's terminal. I would use Advantage again without hesitation. I'm not sure what happened to all the others who had horror stories to tell, and I'm not saying their stories are untrue. I'm sorry for their misadventures, but we had a great experience! In my opinion if you arm yourself with knowledge about the places YOU can be taken advantage of, you can and should take advantage of Advantage.

It's the first time I used Advantage in the last two decades, and the experience was horrible,…read morenever ever has similar experience anywhere on the earth. This company should be out of business. I believe it sets up everyone when possible. I booked a car at Priceline with $141, My flight was deyed so I was delayed around one hour by the time I was at the counter. I was told the car I booked not available anymore and I need to pay $400 for a similar replacement. People in front of me, during my converstaion with the staff, and people came after me, NO ONE got what they booked, everyone was very upset. The staff attitude were very bad, badically "take it or leave it!" From what i experienced and observed, I believe it was NOT acidental but a well planed setup, So NEVER EVER use Advantage!!!!!!

Enterprise is one of the more expensive rental shops, so they're not my first place for a car…read morerental. However, when I last rented a car, the company (not Enterprise) called a couple days before my rental period to tell me they wouldn't have the minivan I had reserved. Since the car type was non-negotiable due to the number of folks who'd be in the car, I have been wary to use that other agency since. When I called Enterprise and asked if my car type would be guaranteed, they said it would be no problem and they kept their word. The car was in good condition, clean, and comfortable to drive and ride in. Pickup was easy and fast as well. As of June 2026, they put a deposit of $300 on your card for the rental. This location does the "enterprise picks you up" thing, and that is good within a two mile radius. I'll need to keep that in mind for next time.

Rented a car from this location, was a 1-week rental. Was supposed to be around $1,300, they…read morecharged me $1,600 up front, saying $300 was for incidentals and would be returned. I returned the car a day early, and ended up getting charged over $1,900. They lied and did not return any money and would not provide me with a receipt either. Be careful of this location, they also do not check the cars before they rent them out. I found an open beer bottle in the back seat of my rental upon picking up the car. Really shady people working here who do not have your best interest in mind. I almost feel like they did it on purpose, crooked people at this location. Do your research, and choose elsewhere.

RECOMMENDED: Enterprise Rent-a-Car on W. Zemke Blvd. has always treated me well. I have rented…read morethere multiple times during my trips outside the country (conveniently located next to Chicago O'Hare Airport with connecting terminal trains). Best of all, they never cheat me by giving me a lower quality vehicle than the one that I paid for. As a bad example, some other rental places will provide you with a Compact car even though you booked an Intermediate/Standard car. This location does not do that! This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

April was great! Upon returning our car, she noticed we had two car seats and offered to drive us…read moreto our terminal, then drop the car off for us.

I booked this at this car rental solely based on price. I booked a red eye flight and arrived at…read more5a.m. Dollar opens at 6a.m. it is conveniently located at the Ohare airport with all the car rentals. You will need to take the sky train and it is past terminal 5. Once you get off is at the lower level. What is confusing is they have a booth in the parking lot and at the Dollar counter inside the building where all the other rental agencies are. Don't had to the booth. It's a shell of nothing. Just go to the counter. Dollar shares with Thrifty Car rental. The agent works with both companies. I was the first in line some my flight was early. The staff were there 15 minutes before 6a.m. Yet at 6a.m. they didn't open. Strange. The guy that help check is in did the bare minimum. Did not explain a thing. The nice thing was he was not pushy about upsetting anything. He just wanted to get it over with. We were the only ones in line. Why the 4 stars? The price and we got an upgrade to a midsize car that was in great shape. It was a Toyota corolla so I'm not so sure it was mid size but it was fine.

Hands down the best rental car experience I've ever had at O'Hare. The Alamo team was phenomenal…read morefrom start to finish. Everything was quick, easy, and genuinely pleasant--which is not something I normally expect when renting a car at a busy airport. A huge shoutout to Tommy, Eric, Austin, and Cesar. Every one of them was friendly, professional, helpful, and went out of their way to make the experience seamless. Their customer service really stood out. These guys are the case study in customer service and professionalism. I've rented plenty of cars while traveling, and this Alamo location set a new standard. I'll absolutely be using them again the next time I'm flying through Chicago. Highly recommend!

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

Needed a car to rent for twelve days for my wife and me during our 10 day upper Midwest road trip…read more Decided to spurge a bit to get a nicer car, and surprisingly found the Hertz at O'Hare to have the best price for an airport rental of a luxury mid-size SUV (Volvo XC60 or comparable) at $572.32. I booked directly with them and there was no mention of additional charges collected at time of rental, just that it had to be prepaid and was non-refundable. We had the last Delta flight from LAX to ORD so my wife, her mom, and I got into Chicago around midnight. The Airport Transit System (train) will take you to all the terminals and multi-modal facility where all the rental car agencies are. Terminal 5 is the last stop before it, and the train cars were pretty full by the time it came to us, even this late. We had to abandon our luggage cart, and hand-wheel our luggage, finding space. I've been a member of the Hertz Gold program for a while, back to my corporate days, and knew to skip the rental counter and go directly to the garage to see my name in lights. It didn't matter since, the main rental counters were all closed this late at night, so everyone had to go to the garage. Sure enough, my name was listed, but instead of showing where I could pick up my car, it said to see the counter attendant. There was only one person there, and there was a line. Once it was my turn, it turned out the car wasn't ready for us. I think they don't want to have the XC60 for others to choose, so they had to get it 'from the back'. It didn't take very long to do that, and everyone was perfectly civil about it. However, they hadn't checked me out, so when we got to the gate to leave, we had to do the checkout process with the attendant (she was not happy since someone before hadn't their job). We went through a car scanner which recorded the outside condition of the car. As for the trip, I was really happy with the car. It had some of the most comfortable car seats I've ever used (fully adjustable for both upfront seats, with lumbar support) and the back seats were heated. The power moon roof was so large, though we couldn't use it much open since it was hot and sunny during our trip. It also surprisingly didn't have wireless Apple Play, so had to find a USB-C cable, and then it worked fine with Navigation and Spotify. It was a really good trip, and the SUV had a lot to do with that. Bringing the car back, once you got close to O'Hare, it was important to follow the signs for rental car return, vs following the directions on Google Maps. We passed through a similar car scanner when we entered the lot. We didn't have to wait for anyone to check us out, just leaving the keys on the dash. For once, we didn't forget anything in the car. We got an itemized bill by email in a couple of hours. We took the train back to Terminal 5. A couple of days later, we got another email saying that the car had been returned with no damage. However, they also charged the additional money as well, so I opened up an incident to explain the charge. We'll see where that goes. Stats: 10 states visited (IL, WI, IA, MO, KY, TN, AR, MS, OH, IN), missing two of the Mississippi River States (MN, LA). 7 gas stations visited on trip, $294.20 spent, 72 gallons used, 2,133 miles driven.

Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

I purchased an awesome 2007 Toyota Highlander from Des Plaines Auto Works and dig my grave took…read morecare of me so well that I want to recommend him for anyone looking for a used vehicle for a fair price I got a one owner 2007 Toyota Highlander no accidents all the service records from Schaumburg Toyota this thing drives like a charm for $5,000, if you need a great car at a low price go see Big Mike Gray

Big Mike is the man! I have bought 2 cars from him. Both cars (Toyota & Lexus) are highly reliable,…read moreonly required routine maintenance and by far the lowest price on the market.