I came in to help a friend finance a vehicle for the first time and Manny helped work us trough the…read moreprocess and get off the lot with a new car! Manny was incredibly helpful figuring out insurance and financing, and was very patient with us considering how complicated all of that turned out to be. Thank you, Manny!

What started off as a great experience ended up the being the WORST experience and has actually…read moredriven me to write a Yelp review.. a first for me. After being offered a great price on a Honda CRV (by the Pre-Owned Manager Johnny Dakic) that we were sold on and intended to purchase, the car (after sitting on the lot for 2+ weeks ) IRONICALLY was sold the day we showed up to finally complete the paperwork. Granted, we had not put a down payment or a deposit down, so to be fair we had not officially "saved" it and 2 weeks had passed since we were last at the dealership. However, I had personally spoke to Basil Mirou, Sales Manager quite a few times in those 2 weeks asking about the car (that was still on the lot) and the logistics surrounding our situation in those 2 weeks. I left several messages for Johnny as well letting them know we are coming to buy the car and to call me back.. no call back to date) Even AFTER they "sold" the car, he claimed more would arrive and tried to sell us a different color, claiming now it was more $$ because it was "premier" color and highly sought after. If I didn't call back to ask if any new cars came in, I would have never received a call back. I even flat out asked Basil on his PERSONAL cell phone if he even wants my business! Because I can easily go elsewhere! TO DATE.. Basil was to call me back with new inventory he was checking on (a week ago) and have yet to receive a call back! Do NOT entertain this dealership at all! Not worth the time or frustration... Instead went to Valley Honda in Aurora and had the best experience!

I just had the privilege of buying my fourth car from Dimitar at Continental Imports. I sought him…read moreout for my car purchase needs due to prior positive experiences in buying cars from him. I was not disappointed in this purchase. They a good selection of very clean used cars, which they very carefully select for purchase and then recondition as needed. I bought a 2016 Honda Pilot which I took to my mechanic. My highly trusted mechanic found 3 very minor issues which Continental took care of before I left. I reviewed the pricing against many other vehicles of the same type, and was satisfied that I got a good deal on the vehicle I wanted. If I need or want another car, I will definitely talk to Dimitar again about the inventory at Continental.

I've stopped by here twice to look at two pre-owned Mercedes-Benzes. Although neither met my needs,…read morethe salesman, Kurt Traub, is very kind and patient. They seem like a clean dealer with a good reputation--unusual for pre-owned retailers. Note: The Mercedes-Benz GL350 BlueTEC I looked at once first did have some codes that showed up in my scanner. They were related to the NOx sensors. I was surprised that they would not have addressed that since it was a warranty repair. Be careful with Mercedes BlueTECs. I have a horror story.

It's still a great place to get car maintenance. The only problem I have is the upselling - the…read morecustomer reps on my last visit and the visit prior to that tried to sway me into getting "routine" work that was not needed. Those recommendations were made before the car was even looked at. Lo and behold, no recommendations were made to do any of that work once the inspection report was printed out at the end of my appointment. A polite customer service rep to be sure, but was a bit on the pushy side. I already was fine paying for 300 dollars worth of work. Richard, who has since retired, never, ever pushed for unneeded maintenance. I do still trust this place, they get the job done at a reasonable price.

Absolutely awful SERVICE experience! Will never return, and will definitely share my encounter with…read moreall neighbors in our Park Ridge community. Brought my 4Runner in for an oil change- they proceeded to pitch their "necessary services". I agreed to a tire rotation and I left once they returned the vehicle to me. Living 10 minutes from the store, there was no reason to exceed 40mph. Well! Took it on the highway and was scared to death once I hit 50mph. My steering wheel felt like it was going to fly off in my lap. I pulled over immediately and called my husband. He suggested I call the Service center back. I called them to explain my vehicle is now unsafe to drive after their tire rotation... even worse, we have a 6-hour drive tomorrow for a funeral service. They advised we bring it back in. Even though I'm scared to drive it. Eventually my husband had to meet me on the side of the highway to bring them the truck again! Not only did they not fix the problem, they unwound the tire rotation and kept our money. Zero accountability for anything and said because they performed the service we would not be refunded. Except they allowed me to drive an unsafe vehicle after it never had any issues prior to the arrival. It was our first visit there!!! Terrible. Both my husband and myself drove carefree before this service visit. Unbelievable to not even offer to compensate our time, our safety, or simply fix whatever we paid for originally- a tire rotation that THEY recommended, that THEY do daily. We asked to speak with the Service Director and or General Manager and nobody was available. Poor quality of service and total lack of care from the staff.

The best auto purchase I've ever had!! Tim made sure that I didn't have any issues with the…read morevehicle. Any issues I did have were resolved! Thanks again

Purchased a very nice 03 Mustang for my son. Drew was easy to communicate with and had all the…read morepaperwork ready. They made the buying experience really pleasant.

i can highly recommend the sales team i worked with at napleton's river oaks kia in calumet city. i…read moream now a proud owner of a kia soul in my choice of color and more gizmos on it then i even imaged having. even has a sun roof!!!! the professional team of frank odeh and odeh odeh from the sales staff and ken montijo from finance worked with me with great care, charm and humor to make this deal happen. answered ever question to my satisfaction. even had me meet the general manager ziggy grabowski who took time out of what was a very busy sales floor to talk to me. all in all it was a very pleasant car buying experience. if you need to make a car purchase i can easily recommend this dealership and any other napleton group one as well.

We purchased a 2023 cadillac escalade and we are from Massachusetts so we attempted to purchase…read morethis vehicle from a reputable dealership with over 60 dealers across the country with their names on it. We started the transaction of the vehicle on June 3rd and did not take delivery in Massachusetts until July 1st. Once we receive the vehicle we drove it for a total of 3 days after my wife finally broke down come to find out that the vehicle was in a severe accident and the Crash deterrent system had been hot wired and bypassed as to not be alerted when driving because of malfunctioning additionally with frame damage tie rod ends not connected and a pleather of other damages that made the vehicle unsafe to drive. We are still today without a vehicle and no communication after contacting these dealership every single day just about. The dealership has completely ghosted us after spending $90,000 at their dealership. Do yourself a favor do not purchase from the dealership they have no Integrity they are not honest and they continuously lie. As the vehicle now still sits in Albany New York all I want is my money back for the vehicle and they are telling me that they are going to give me my money back but there is still radio silence

Stay away from this place! A co worker that works here, hit my truck and fixing my truck was a…read morecomplete nightmare! Lesson learned! They do chop chop jobs here. While "fixing" my truck they dented my hood which was perfectly fine. They buffed around my bumper leaving it cracked around the head lights. They left my steering wheel super crooked and dangerous. I took my truck back threes times until I realized that this place and the owner Miguel is a complete joke.

Please stay away from this mechanic. Their work is not reliable. They temporarily fix it so you…read morekeep going back foe their help. Bad mechanic shop. Very bad.

i came in for a tire rotation and a quote on my brakes because i suspected my rotors were warped,…read morethey gave me a quote explaining what was happening and why they needed to fix stuff. i got the tire rotation and the next day took it in for the brakes, they did a fantastic job i didn't realize how bad my brakes were until they were fixed. being a woman i was scared they might try and take advantage and try and upcharge me but it was nothing but amazing service.

Accurate Auto is one of about 50 locations in the Chicagoland area that are part of the Greatwater…read more360 Auto Care network of auto shops. Matt Kepes is the knowledgeable and affable manager of this shop. David Young is a knowledgeable and friendly ASE Certified Technician here also and upon chatting, I could tell he really has a passion for cars. As a helpful Dad's errand, I brought my son's car in here for a brake job while he was out of town on a trip. This particular shop is also part of Costco's network of auto service providers (besides selling and installing tires which Costco does at its own Tire Centers) and that is what directed me here. That and knowing they would be more economical than having a dealer do the brake work. They do good and reliable and guaranteed work and while they are not "cheap", but rather reasonable, you do get a 15% discount based on being a Costco member. You need an authorization number from Costco via their website to get that discount. They do a lot of the usual auto shop services but most of their Costco referral business is admittedly for wheel alignments (which I also had done) which Costco Tire Centers don't do, but often recommends after their tire work. I really liked the professionalism and friendliness I experienced here. Nice written reports with photos are also provided on all of the work btw. Big thumbs up and thank you Matt and Dave! ps - There is a 3% credit card fee and the auto repair bills are not insignificant. There is no fee for a debit card, so bring and use that if it makes a big enough difference for you.