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    Des Plaines Auto Works

    5.0 (6 reviews)
    Closed 9:00 am - 3:00 pm

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    5 years ago

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    5 years ago

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    10 years ago

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    10 years ago

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    12 years ago

    Body work was well and quickly done. Very pleasant and accommodating staff. Would recommend this shop to friends.

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    Bredemann Toyota in Park Ridge - Sales

    Bredemann Toyota in Park Ridge - Sales

    3.3
    (406 reviews)

    It's still a great place to get car maintenance. The only problem I have is the upselling - the…read morecustomer reps on my last visit and the visit prior to that tried to sway me into getting "routine" work that was not needed. Those recommendations were made before the car was even looked at. Lo and behold, no recommendations were made to do any of that work once the inspection report was printed out at the end of my appointment. A polite customer service rep to be sure, but was a bit on the pushy side. I already was fine paying for 300 dollars worth of work. Richard, who has since retired, never, ever pushed for unneeded maintenance. I do still trust this place, they get the job done at a reasonable price.

    I had the most horrible experience with their service department. My 2019 highlander transmission…read moreneeded to be replaced and it was on back order for 3 months. They provided me a loaner. The loaner car was stolen from a parking lot while shopping on a Sunday. When I went in the next morning to discuss with the Service Director Mike Cooper, he says "Don't expect to find the car, it is probably on a shipping container going across the country". And then proceeds to ask me if I filed a claim with my insurance since I am responsible for the car. He then refused to provide me another loaner because he said they are out of a car. The car was stolen, how was that my fault? Long story short , the car mysteriously showed back up in the shopping mall parking lot 3 days later parked in 528 ft from where I left it on the next lot over. Funny how the GPS did work to track the car. Then Mike Cooper gaslights me to make it seem that I just forgot where the car was parked. I was with my husband and he remembers exactly where we parked. Plus If that was the case the car would have been found that night in the lot since the shopping mall closed at 9 pm and that would have been the only car on the lot with huge white letters on the back window stating Bredemann Service Loaner. So it looks like Northbrook Police wasn't doing their job either? I called Toyota Corporate to ask if they could help me with a loaner car and they just pushed me back to the dealership. They said they were going to make the GM aware. I never heard from the GM, but my car all of sudden had a new transmission and I was able to pick my car up a few days later after my call to corporate. This entire situation was sketchy from the start. As a result of this situation, I am no longer a Toyota customer.

    Des Plaines Auto Works - car_dealers - Updated June 2026

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