I came in to help a friend finance a vehicle for the first time and Manny helped work us trough the…read moreprocess and get off the lot with a new car! Manny was incredibly helpful figuring out insurance and financing, and was very patient with us considering how complicated all of that turned out to be. Thank you, Manny!

Worst service imaginable…read more Laughably bad. Management promised me a car detail because of my moronic salesperson being so bad at their job. They scheduled the service and said sorry we will fix it. I showed up today for the service and they argued with me and said that they don't do details!!! They said the appointment didn't exist and gaslit the shit out of me. After yelling at them for 10 minutes they suddenly agreed to detail it for me after all. A JOKE of a company

I just had the privilege of buying my fourth car from Dimitar at Continental Imports. I sought him…read moreout for my car purchase needs due to prior positive experiences in buying cars from him. I was not disappointed in this purchase. They a good selection of very clean used cars, which they very carefully select for purchase and then recondition as needed. I bought a 2016 Honda Pilot which I took to my mechanic. My highly trusted mechanic found 3 very minor issues which Continental took care of before I left. I reviewed the pricing against many other vehicles of the same type, and was satisfied that I got a good deal on the vehicle I wanted. If I need or want another car, I will definitely talk to Dimitar again about the inventory at Continental.

I've stopped by here twice to look at two pre-owned Mercedes-Benzes. Although neither met my needs,…read morethe salesman, Kurt Traub, is very kind and patient. They seem like a clean dealer with a good reputation--unusual for pre-owned retailers. Note: The Mercedes-Benz GL350 BlueTEC I looked at once first did have some codes that showed up in my scanner. They were related to the NOx sensors. I was surprised that they would not have addressed that since it was a warranty repair. Be careful with Mercedes BlueTECs. I have a horror story.

It's still a great place to get car maintenance. The only problem I have is the upselling - the…read morecustomer reps on my last visit and the visit prior to that tried to sway me into getting "routine" work that was not needed. Those recommendations were made before the car was even looked at. Lo and behold, no recommendations were made to do any of that work once the inspection report was printed out at the end of my appointment. A polite customer service rep to be sure, but was a bit on the pushy side. I already was fine paying for 300 dollars worth of work. Richard, who has since retired, never, ever pushed for unneeded maintenance. I do still trust this place, they get the job done at a reasonable price.

I had the most horrible experience with their service department. My 2019 highlander transmission…read moreneeded to be replaced and it was on back order for 3 months. They provided me a loaner. The loaner car was stolen from a parking lot while shopping on a Sunday. When I went in the next morning to discuss with the Service Director Mike Cooper, he says "Don't expect to find the car, it is probably on a shipping container going across the country". And then proceeds to ask me if I filed a claim with my insurance since I am responsible for the car. He then refused to provide me another loaner because he said they are out of a car. The car was stolen, how was that my fault? Long story short , the car mysteriously showed back up in the shopping mall parking lot 3 days later parked in 528 ft from where I left it on the next lot over. Funny how the GPS did work to track the car. Then Mike Cooper gaslights me to make it seem that I just forgot where the car was parked. I was with my husband and he remembers exactly where we parked. Plus If that was the case the car would have been found that night in the lot since the shopping mall closed at 9 pm and that would have been the only car on the lot with huge white letters on the back window stating Bredemann Service Loaner. So it looks like Northbrook Police wasn't doing their job either? I called Toyota Corporate to ask if they could help me with a loaner car and they just pushed me back to the dealership. They said they were going to make the GM aware. I never heard from the GM, but my car all of sudden had a new transmission and I was able to pick my car up a few days later after my call to corporate. This entire situation was sketchy from the start. As a result of this situation, I am no longer a Toyota customer.

The best auto purchase I've ever had!! Tim made sure that I didn't have any issues with the…read morevehicle. Any issues I did have were resolved! Thanks again

Purchased a very nice 03 Mustang for my son. Drew was easy to communicate with and had all the…read morepaperwork ready. They made the buying experience really pleasant.

The general manager Dave failed to provide the quote that he said that he was working on and…read moredoesn't offer the courtesy of responding to my inquiries. I visited the showroom and test drove a vehicle. Initially, I was provided a quote for the vehicle I was interested in. I was contacted by the general manager, and upon our conversation, he said that he would follow up with a competitive quote.

Would avoid the entire Napleton auto group (Hyundai, Lincoln, Honda and all others. Once they sell…read moreyou a vehicle, as the saying goes, that's where the service ends, well in Napleton's case, service is non-existent. The staff could care less and there is no follow-up anywhere, dealer, or with the Napketon family ownership. True they are the 19th largest in the U.S., but should be the last in customer satisfaction. Simple awful.

Stay away from this place! A co worker that works here, hit my truck and fixing my truck was a…read morecomplete nightmare! Lesson learned! They do chop chop jobs here. While "fixing" my truck they dented my hood which was perfectly fine. They buffed around my bumper leaving it cracked around the head lights. They left my steering wheel super crooked and dangerous. I took my truck back threes times until I realized that this place and the owner Miguel is a complete joke.

Please stay away from this mechanic. Their work is not reliable. They temporarily fix it so you…read morekeep going back foe their help. Bad mechanic shop. Very bad.

i came in for a tire rotation and a quote on my brakes because i suspected my rotors were warped,…read morethey gave me a quote explaining what was happening and why they needed to fix stuff. i got the tire rotation and the next day took it in for the brakes, they did a fantastic job i didn't realize how bad my brakes were until they were fixed. being a woman i was scared they might try and take advantage and try and upcharge me but it was nothing but amazing service.

Professional courteous service…read more Matt explains things so that you have a complete understanding of what is be done. Would highly recommend.