Today, I had the absolute pleasure of speaking with Greg Pawelec at Downers Maserati! At first, I…read morewas pretty upset to find out that this location wasn't previously enrolled in a tire warranty program -- especially since my fiancé and I had replaced all four tires just last July, along with spending thousands on other repairs. But after sharing our situation, Greg was incredibly understanding and promised to do everything he can to take care of loyal customers like us. It's rare these days to find a dealership that truly values and stands by its customers, and I'm so glad to see that Downers Maserati is one of them! Fingers crossed we get great news about the tire being covered under their new warranty but either way, I really appreciate the care and effort Greg is putting in!

What an Amazing experience!!!…read more At first, when I bought the car, there was some minor issues... however, when I brought it up to this dealerships attention, they went above and beyond to make it right for me as a customer. My special thanks to Daniel Tucker for the best service I have ever received from a Sales rep.. and I have bought over 30 cars in my life time.. Most dealerships, wash their hands of a customer, once the car is sold, stating, you bought the car As-Is, however Napleton Maserati made sure to make it right, even with the small issue we noticed after the sale was done. I am from California, so realistically Napleton did not have to do anything, or could have simply said, it was an act of god or delivery company that caused it. But again, they did not let me down.. And for that, they get a A+ from this Marine Veteran ~ and if you are an out of state buyer, I recommend using their delivery company, b/c they warranty and guarantee your car will be delivered as promised in the pictures or videos they will send you, or they will cover any possible issues that a delivery company may have caused (if you use the delivery company they have). I used my own delivery company, and I regret it.. ~ however, instead of playing the blame game, Napleton service and sales managers reviewed the cars service record, and made it right for me. And for that I am extremely grateful. Thank you Napleton, Don (Director), Matt (sales manager) and Daniel Tucker (sales representative) , for putting me in my dream car that runs beautifully.

Larry T, yesterday I spoke with customer rep Yousef - I found him to be informative and willing to…read moretake the time to investigate my concerns, very professional.

Disappointing experience…read more..... I dropped in to test drive a new X3. I walked around the lot for 10 minutes looking around. I was never approached by a salesperson. I even walked into the showroom and looked around for 5 minutes. Still wasn't approached or asked if I needed help. I left and drove to Bill Jacobs in Naperville and was greeted immediately......Glad to know, this poor customer service is store specific and not brand specific.

My experience began by simply looking at a few showroom vehicles and no intention of purchasing a…read morevehicle. I use Haggerty Buick/GMC for service on my vehicles regularly and that team from Steve the Service Manager to Bill, Niko and others are always great. I met Dan Haggerty while getting an oil change on my vehicle and he was terrific. No pressure, no sales pitch, just answers to some questions and he kept things very easy. I explained what I was potentially looking for and he was able to give me exactly what I wanted! The vehicle, the trade in value on my car, the price I wanted and more. Needless to say, his professionalism, friendly demeanor and willingness to work with me the way I wanted made me want to purchase immediately. Now, I am driving a brand new Buick and loving it. Thanks Dan and the rest of the team. I appreciate you and will continue doing business because of the people there. I will add that the service after purchase continues to be terrific. Tim and the team are always helpful, checking in and offering assistance any chance they get. One of the best dealerships I have ever dealt with.

My 23 Yukon Denali Ultimate Duramax had a P0421 code and the check engine light was on. I spoke…read morewith Bill Iverson over the phone, and he advised me to bring it in. My wife drove it there, and he scanned it upon her arrival. He asked us to bring it back on Monday, where he guaranteed a loaner. He kept his word; my check engine light was covered under warranty, and it was resolved a week later. Bill was courteous, polite, and made the process simple and straightforward. I came in to pick up my truck and was in and out in 10 minutes. They even washed my truck. Thank you Bill!!

**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!

Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When…read morethe order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware.

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Been servicing both my Toyotas here for years. I trust this dealership service dept. all the way. I…read moredo all the recommended maintenance required and my cars run flawlessly.

Update on 5/2/26 came back to this dealership and service…read morearea for service on my Fiat and Xavier was so amazing to help me answer all my questions and he fixed everything that needed fixing. And then Xavier's manager helped me understand more about my gear shifter. Thank you service department for having wonderful hard working and knowledgeable and kind staff. Then I went to the express oil change service station and Adrian assisted me and took great care of my car for the oil change and topped off everything I needed (coolant and windshield wiper fluid is what they top off) and added air to my tires after a long cold winter. Oil change is $135. Free popcorn and hot beverages and water while you wait along w vending machines. And Miss Lovely Erica at the sales department was super nice too! She looks out for customers and has their best interest in mind still after 8 years. She made fresh popcorn for customers to enjoy while waiting for the oil change. Thank you Hawk! The staff make the place and thank you for hiring such dedicated staff. And they play 80s music, the gold standard across the world :) Only thing I would ask ... please update the sofa and chairs at the express oil change service area. I understand it's happening very soon but the sofas are lumpy and cloth which is not easy to clean as it absorbs dust and odors... vinyl cushioned single seaters and love seats would be amazing ... just my personal preference like the ones at airports bc they are durable and easy to clean and don't lose their bounce. Then the high round tables and chairs are fine as they can be cleaned easily but the height to chair ratio is too short for petite people like me and once I sat on the chair I feel like my chin is almost hitting the table so please have taller chairs so people like me can enjoy the table. That's just my 2 cents :)

This was a disappointing experience. After spending more than $900 for window repair and oil…read morechange, I drove the car home and had a flat tire. That same tire had low pressure before, but nothing was flagged during the multi-point inspection? Also, a door handle/lock was malfunctioning (not an issue beforehand) and the car was not washed. When I called (several times), no one answered the phone. When I finally heard back from the service advisor, I was appalled by her tone and attitude. She was defensive, condescending, and rude. I will never be returning here again.

If you're looking for someone who will go above and beyond to find the used car you want in…read moreexcellent condition, then Bill with Saccucci's is your guy. I've gotten three cars from Bill now and he stands by his work no matter what. Honest and helpful, Saccucci's of Schaumburg is an ideal business to go to both as a mechanic shop and used car dealer.

We need to support small businesses and family-owned local businesses. Finding a quality used…read morevehicle is tough, and this group knows what to do. Bill is quite a character.