I would like to update my previous review after giving it more time and reflecting on the experience.I realized my initial review didn't fully or fairly represent the service.The issues I mentioned were addressed and the overall experience turned out to be positive.The staff, including the general manager and the CFS were professional and responsive.I appreciate the effort that was made to resolve my concerns and issue.I'm happy to revise my review.And would recommend them based on my full experience read more

So I bring my car to Audi in Westmont. They charge 280.00 to tell me I need over $30.000 in repairs. I bring it to Helmut and Vitos a mile west . They work on all foreign cars. You sitting down $9100.00 to repair. Let the numbers work for you. read more

I've been here for years. I've always given them great reviews. However, times are changing. Prices are WAY out of line. I expect to pay more at the dealership. I do so for peace of mind. However, prices are up approx 50% in very short time. I know everything is more expensive, but 50%? I express the concern and explain that I'll pass on their service recommendations to get second quotes in other locations. Kristian was incredibly rude and condescending. He explained that the pricing is set. I then get a call from the service manager, Michael. I have dealt with Michael for years and appreciate how he approaches customer service. Michael explains that the Kim miraculously come up with a better deal. This is why people don't trust service dealers for dealerships. Is the price they always provide too high until it's turned down? How many times do people pay more than they should? Very disappointing as I've been a customer for over a decade. read more

Service dept here is a nightmare to deal with. Trading my car in for a new Audi and although this dealership is closest to my home I will go out of my way to another dealership. read more

Let me start by acknowledging that I was a bit reluctant to buy a new car. It seems that manufacturers and dealers have so many opaque deals/specials that it's hard for the customers to know whether or not they are getting a good, fair, and honest deal, or whether the dealer is "hiding the ball." Audi Westmont were direct and straight-forward with us. They were clear about the price and accepted many of our requests. Compare and contrast this with a dealer we previously approached about a similar car (but different manufacturer) who would not give us a clear cash price for the car and instead kept pricing the deal based on different financing or leasing schedules. The dealer simply would not tell us what the price was if we wanted to pay cash and take the car off of the lot. I know that the industry is set up for buyers and dealers to negotiate the "best" deal, but nickel-and-dining the customer and obscuring the all-in price is a very bad buying experience. Kudos to Audi Westmont for the experience I received read more

Warning - If you bought a protection plan with your Audi purchase, employees at this location will lie to you and tell you that your plan does not cover your car repair. You will need to call the protection plan yourself to prove to them that your repair is covered. Ridiculous and an unnecessary waste of my time. read more

I'll start by saying I do love my car. But purchased a car with 21,000 miles. Haven't driven the car 1000 miles and now having to spend $1600 to get car caught up on services that should have been done prior to my purchase. Also received a second key fob that doesn't work. Impossible to get ahold of anyone once they have their sale. Disappointing. read more

The service doesn't end the minute you get ur Audi ... it's been mostly good dealing with everyone @ Audi westmont. Service consultant Mike always goes above and beyond to help. I will certainly get my next car here. read more

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Overall very pleasant buying experience at this particular Audi. Art Rodriguez was the specialist who helped us out. What my wife and I appreciated the most was his straightforwardness and no pressure approach. We ended up really liking one of the Q3s they had on the floor and got setup to test drive a lightly used version which would've come out a decent amount cheaper for essentially the same car. Overall drive was good for what we needed to get around town to run errands and make the occasional trip into the city. He did forewarn us about the noise due to a loose front end, and ultimately ended up going with the new version sitting in the showroom. Having a toddler with us, Art was able to coordinate all the paperwork and have the car prepped for us while we took the kiddo to lunch and put him down for a nap. On return, some quick e-signatures and we were off with the new car. Many thanks Art & team for a very easy buying experience. 'Til next time, cheers! read more

Audi Westmont - 2022 Q3 - Car Dealers Near Me - Westmont, Illinois

My Salesman Gianfranco was absolutely AMAZING. He was very attentive. He answered all my questions pertaining to my purchase. He was upbeat and excited. He knew all the features of the vehicle. He was very personable. Joe, the Sales Manager came out of his office to introduce himself to me. He too answered all questions. He was very polite and knowledgeable. Finally, I ended with Shane the Finance guy. He went over all paperwork thoroughly. He made sure I understood my terms. He explained the extra add on packages. Very very friendly service My entire experience was 5 star the entire way. I couldn't have chose a better dealership to purchase my vehicle from. read more

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My name is jamall I wanna start of by saying thank you to WESTMONT AUDI Dan hamdaan and the manger Mike y'all is amazing i drive 2015 Audi A8L I was having problems because I let a shop by my house touch my car and few months later I was having problems I took it to Audi Westmont and they took care the problem my car drive like new I am impressed I got all my horse power back I am in love my with car AUDI Westmont is the place to get your car service please don't let these side shop touch your Audi it's not worth it take it to Westmont AUDi I highly recommend this place sorry for long story but this is a customer testimony read more

I have never been so screwed over by a car dealership in my entire life. I purchased a Grand Cherokee, in full, back in on December 12th of last year. THEY NEVER SUBMITTED MY TITLE. It says it is currently owned by a lien holder that I have never been associated with in my entire life. Not only that, but I called on February 12th to check the status of my title, they said to give it another month. I then asked them the same question on March 14th and was told that I would get a call back on March 17th. They never called. Not to mention the fact that my car had an issue within two weeks of my purchase, and then they cancelled my standard scheduled maintenance out of the blue without calling me to reschedule, despite me having purchased a service plan. I will definitely not recommend this place to anybody I know, and in fact will be telling everyone I know just how shady this dealership really is!!! DO YOUR JOBS! AND FOLLOW CONTRACTS AND THE LAW! read more

Horrible service. If you need to do a brake maintenance, it will cost you more than $3000. If you don't follow their recommendations, some parts will have issues. Avoid it. read more

I hope friends who come here to buy cars will pay attention. I don't even want you to come here to buy a car! When they need your signature before you buy a car, you should pay attention to check all the contracts and documents, maybe after you know the price of the car. After you sign, the manager will not tell you something you don't know. read more

Buyer Beware: My experience is an example of why car salespeople have earned the reputation as shady hustlers who exist only to fast-talk suckers out of their money. Ready to purchase a new Audi & the salesman told me there was an urgent issue with my trade in Audi Q3 (that I later sold for $15K). Told me there is an oil leak or burn because engine oil dangerously low. Took it next day to my trusted mechanic who said absolutely nothing wrong & oil level is normal. Was this because as a woman without a man in tow I was a good target to make a stupid decision?? I reported them to the BBB. My advice: avoid this shady dealership. read more

Service consultant Roberto Negrete needs customer service training. He was very rude when my vehicle was being serviced. Never want him to be my service consultant. Doesn't know how speak to women in a professional manner. read more

I had a horrible experience. the enployees were so disrespectful and rude, so u helpful. They told me a certain price and then raised the price and then said they wouldn't be able to have the car ready. Don't recommend coming here. read more

I purchased a used Audi from a dealer in the northern suburbs of Chicago. This is my second Audi. I have brought both to this dealership for service as it is the closest dealer and I have been satisfied with their service dept. I have an issue with the Audi app that connects to the car. I was told by service that sales deals with that. They had me speak to sales about the issue and I was told that the app doesn't really do anything and I don't need it. They said I should go back to the dealer I purchased the car from. They couldn't have been more condescending and unhelpful. They didn't care even the smallest bit about helping me fix my issue. Before this visit, I contacted Audi directly. They tried several things but said I should bring it to the dealer. That was clearly a huge mistake. I like my Audi but this dealership doesn't give a crap about you if it is something they aren't making money on. read more

Found myself with the dreadful task of looking for an older used car. I checked a few websites and saw a Camry advertised at Audi Westmont that appeared to be the best of the ones I saw, so I headed there first. Went inside to ask if the car was available. Art Rodriguez greeted me and told me he'd get the keys. Took a look at the car, drove it around a bit. He told me that the one issue was that the muffler had a small leak and was a little noisy. Audi would not be fixing it. OK, so he's upfront with that, everything else pans out pretty well for a 18 year old car. I told him I'd pay him half today (it was Thursday) then come back and pick up the car and pay the rest on Monday. He worked out those logistics. Asked me to call him when I was on my way on Monday. I did. Got there to finish things up. He had me see Joe, their finance person to finish up the paperwork. Gave Joe my debit card to pay off the rest of the car. Signed the papers, etc. I spent maybe an hour there over two visits. No baloney, everyone was straight forward. I should probably wait 90 days to do a review to ensure the car is still running, but my gut tells me it will be. I can always do an update if it isn't. Bottomline was that Art and Joe were fine to work with and my experience was very positive as used car transactions go. I'll likely be looking for a newer or new car in about 2 years and this dealership will be on my radar to visit due to this experience. read more

Worst customer service and dealership. 5 months ago we got things fixed on the Audi q5 we had an extended warranty and took 3 weeks to get a loner car. Then took another month to get the car fixed. Kept giving us the run around. Fixed $19,000 worth of stuff the car. Now 5 months later oil is leaking again. This dealership is the only dealership that handles out car but say 12 bolts are missing this time. Went to get the leak checked now they're saying it needs to be fixed and we told them about the inspection needs to be done sign came up. Today we picked up our car now they're saying they didn't do the inspection on the car? How did you know stuff things to be fixed but didn't no a full inspection? Makes no sense. This place always gives us a run around. 2 weeks the car was here and still didn't no an inspection. Then charged us for missing bolts when they're the only ones handling the car. I can understand few bolts missing how is all 12 of them are missing? read more

Worked with Hasan, a service advisor as well as Peter the service manager several times. Cannot emphasize enough how amazing their service and communication is. They have top of the line service and keep the customer updated at all times. Have been to several Audi's across Chicago and hands down the most friendly, knowledgeable and professional team is the one at Audi of Westmont. Wouldn't take my Audi anyplace else. -Gene read more

Tonya is amazing! If you're looking to get your car serviced, HIGHLY recommend working with this location. Tonya ensured my troubles were taken care of and did so with such a happy, 'willing to do so' attitude. I can't thank her enough!! read more

I have been trying to reach someone in the service department since 7am. When someone finally answered the telephone they transferred me around. I had my car serviced here on June 7, 2023 by Saturday June 24th my light came in for services that was performed on my vehicle. read more

Going to bullet point the issues I just had at a routine mileage tuneup: 1. During the tune up they broke the back spring of my car axle (they admitted they broke it since it was not broken when I brought it in and when they did the pre-tuneup test drive)- then Peter the manager had the audacity to ask that I pay for it. After having to go up the chain of command, they agreed to fix what they broke. 2. When i went and picked up my car after the tune-up- five mins into my drive home- i got various low air pressure in the tires lights. I pulled over had my air pressure gauge and low and behold all four air tires had low air pressure- this is after I spent over $2k on a tuneup and after they admitted that checking the air pressure is part of the tuneup - highly negligent. 3. when I called them and texted them multiple times to find out why there was minimal air in my tires, neither Peter (the manager) or Ed, my attendant- responded to my texts or calls. They never offered any explanation or compensation for their lack of proper service and for actually making my tires worse than when I came in. 4. When the receptionist did a routine post check up call and asked if I got the customer satisfaction survey, I said I did not and I was waiting for it. I had her read back my email address. Although up through the date of that service, I routinely received emails from this same dealership so they had my right email, I found out someone there changed my email address by one letter to avoid me getting the customer service survey since they know what a terrible job they did. 5. These guys are scammers and highway robbers- if you have either Ed or Peter offering or suggesting anything to you in the way of additional charges- run for the hills, they are both snake oil salesman. The district manager Tanya Plutz is also wholly non-responsive and otherwise equally terrible. read more

Absolutely the worst dealership I've ever dealt with. The salesman are arrogant and don't really know specifics about the car. I just called The service department . I have a Q8which is the most expensive car they sell ( that shouldn't matter ) and they tell me that for me to bring it in for servicing and to get a loaner , I have to wait eight weeks. These guys are absolute morons and I would take a bus before buying a car from them. Avoid at all costs. read more

On the website, the process for holding a car involves making an appointment to test drive it. Which I did. Cue the very next day. I call in to inform them I would be flying in a day early from hundreds of miles away, letting them know I got a hotel room in case it takes more than a day to square the deal away. Nonchalantly, they tell me they sold the car. After they 'try' to console me with cars they could entice me with, I agree to one of them. When I tell them that car (priced at $14,800) is missing some key features the other one had but I will take it at the same price (13,983) I was going to take the car they sold, they write back to inform me not only am I wrong about the appointment process (I'm not; go look at their website yourself to see), but they won't budge one dollar from the price. So, I'm out an airline ticket, the cost of a hotel room, and the car I was promised would be there when I arrived and their strategy is to make me feel like an asshole. Do not shop here unless you like being made to feel like a jerk. read more

Worked with Sebi in sales, who has been with the dealership 6 years. This is my second new A3 cabriolet purchase from Audi Westmont. As a woman, I don't normally feel comfortable with *anything* car-related but Sebi was patient, very knowledgeable, respectful and kind. He took me seriously and worked wIth me on my options, while maintaining a polite and friendly demeanor throughout. I feel that I was treated very well as a person, regardless of gender. He was also very responsive via text, which I appreciated. He's a class act. I would recommend Sebi and will refer family and friends. read more

Audi Westmont - Second New Audi A3 Cabriolet from Audi Westmont - Car Dealers Near Me - Westmont, Illinois

Called to schedule service a few weeks out and was told that due to supply issues they were not offering loaners. While I appreciate their offer of a lift/Uber shuttle this would require me to pay for/arrange transportation to and from work. The reason I bought a luxury vehicle was to avoid this. They offered no solution. Perhaps they should partner with a rental car company and eat the cost. I was scheduling service for a recall. So basically their engineering issue is the reason for service to begin with. Why should I have to miss a day of work or pay for a rental when I already pay a premium for a luxury car? Well Audi, you lost a lifetime customer. My other vehicle is a Mercedes and I do not have this issue when scheduling service. read more

I purchased a car here in the spring of 2021. 17 months later I am still unable to register it in Ohio as the dealer will not provide my county's title bureau the necessary information. Multiple request via online chat and email go unanswered and when I call I am told they will look into it and get back to me, FOR 17 MONTHS. Instead I have they joy of getting a temporary tag every ten days. Audi Financial has been no help either. read more

Do not take your vehicle here. They are literal liars and cheats out for you money. Brought my car in for electrical repairs and now more related issues appears; which they tried lying and denying that there are direct relationship. They even couldn't show me where they reinstalled a uninstalled trim piece. Now I am taking them to court. You have been warned. Take pictures and video recordings if you do decide to bring your vehicle here read more

This is a review of the service department. My 2017 Audi Q7 needed an oil change and a recall part fixed. According to Audi this car is worth less than $25,000 used, and has fewer than 60,000 miles on it. After the $2500 oil change, even though the video from the mechanic said the car was in great shape, they found another $2500+ worth of "fixes" that needed to get done, according to the service agent. Of course, I told them that I would be getting a 2nd opinion from another mechanic before approving these expenditures especially since the Audi mechanic in the video talked about how great the car looked other than 1 minor leak in the motor mount! We did take it to another mechanic who confirmed our suspicion, Audi Westmont service department was just trying to gauge us. When I received a text from the Service Director, Tonya Plutz, which was specific to tell me to give them a high rating when the feedback email arrived, I complained back to her via text about the repair gauging. Her response was as follows, quoted directly: "I am really sorry our maintenances and service are out of your budget. Your vehicle is a luxury vehicle that does require maintenance and our clientele usually does spend the money to maintain their vehicles as needed. - Tonya" Talk about lack of customer service, condescension and flat out insult! Really Tonya? This is the way you talk to your "luxury" customers? Simply awful. I believe she or someone their cancelled the feedback email from Audi since it never arrived. We do have another direct line of feedback within Audi, so this feedback will reach the appropriate people. We own 2 Audis and have not bought from Audi Westmont. We much prefer Audi Experience, Fletcher Jones Audi and Audi Naperville - which is where I will be taking our cars for future service. If they try to upsell you on needless, wasteful repairs, I highly recommend you get a 2nd opinion before moving ahead. Tonya has it all wrong - if you care about your hard earned wealth, the last thing you want to do is waste it. read more

Took my car in to have a headlight replaced. Left with an estimate over $8,000. Who does that?

Upon taking my 2015 Audi A8L into This location for a coolant flush service I informed my Service advisor that my vehicle already had 35k plus 45k services thru Audi care performed on my vehicle. Upon waiting a couple of hours in lounge area the advisor came to me with a report stating I had a leak around the Oring in addition to tire rotation and another suggestion for 35k service recommended. I politely informed her again that service had been performed. In addition the tire rotation had been performed at 45k. My vehicle currently only has 38k miles on it. The total bill $2500 only included 35k services, tire rotation and services for Oring replacement repair. I informed her the other services were not required for having been performed. Well when I went to retrieve my vehicle the service advisor never performed an overview of services performed or final price disclosure. She just redirected my attention to the cashier. Upon requesting the cashier to see my bill I was billed for a coolant flush service that was never reviewed in final service to be performed as the Oring leak was the reason for the coolant leak. I had to state that Federal law mandates full Disclosure of final services agreeded upon to be performed. In closing the service advisor then suggested the 55k services which in my opinion is not necessary due to being the exact same as the 35k for which my current mileage is only 38k and yet I already have had the 45k done also in less that two years. They had nerve to send me a text message requesting a 5 star review. I will never go back here again. All I can say is beware of the dealership read more

Audi Westmont - Car Dealers Near Me - Westmont, Illinois

I recently had to take my Audi in for a 4 wheel alignment. I wanted thank Joe C. for explaining every to me and answering ALL my questions. After the service I asked a few questions by text and he replied right away. I can't thank Joe enough for this. I will be returning to Audi Westmont because of Joe Cox's excellent customer service! A++ read more

This place is crap. Service is crap. Lazy liars. Brought the car in to have one issue addressed. They found something else and changed that. We brought it home and noticed they did not address our primary concern. Called back and took it in the next day to actually address our initial concern. Picked it up saying everything was checked, fluids topped off. The next day a "minimal oil" light came on. ARE YOU KIDDING me. Went to Auto Parts, bought a container of oil and filled it. This place is a joke. Believe the bad reviews. This place is garbage. The Audi in Naperville is worth the drive. DO NOT recommend this dealership. It is AWFUL and they lie. ZERO stars if I could. read more

I was unhappy with the price I was quoted on an AC recharge. Mike I, made i th alright with a discount. I dunno if its because I'm a senior, but it was much needed and appreciated ! read more

Audi Westmont - Car Dealers Near Me - Westmont, Illinois

As an update, fortunately a new Audi dealership has opened in St. Charles. My wife took her Q7 in for service and was treated kindly and with respect unlike what you experience at Audi Westmont. They were also happy to show us their inventory of A7s which we will soon add to our garage. Sorry Westmont. You've lost another customer. read more

GO TO ANOTHER DEALERSHIP!! They are EXTREMELY rude and unprofessional, their service team IS HORRIBLE!! I've been a customer with them for 4 years and have NOTHING good to say!!!! Their cars are GARBAGE and when you bring it back to fix it they charge you the deductible but NEVER fix the problem!!!! read more

If I could give this dealership LESS than 1 star I would If you get corporate involved this dealership will help you. Otherwise - they treat you like complete garbage. Called on a Friday to bring my car in for tire Warranty & have some other things checked out due to hitting a pot hole. Make an apt for wed. Got there wed and drop the car off, after I leave they call and say they don't have the tire. NOW had the girl who took my apt taken more info from me perhaps they could have ordered the tire and had it ready. Mind you called on a Friday... apt for Wednesday. Plenty of time to order a tire. Told me the tire will be ordered and be in on Thursday at 1pm. They also had none of my warranty info in their computers and that was a big ole clutter F I told the guy I will need a rental car because i've been driving on a doughnut. He said they don't have any. I said fine I'll come get the car. Then decided, NO, I'm not driving on a doughnut it's dangerous. I called back and told them they need to find me a rental. Miraculously they came up with a car. I told them I would be back Wednesday at 230 for the car. Wait ... this gets better. Thursday I get there to pick up the car at 230 and the guy tells me that they are just finishing up. I said in the waiting area for 1 hour and 15 minutes for the guy to come tell me, it's going to be another hour. Hmmm... just finishing up my car or haven't started yet. Yep.. haven't started yet. Was lied too. So I say I'm not waiting and I take the rental car back. They said they would call me in an hour when it was done. Hour came and went. I called Them to see what was going on. And asked to talk to the service manager. Service manager apologized about the delays and said the car is ready. I said MAKE SURE you check out all the other stuff I asked you to check before I pick it up. He said he would. (Which I told them when I initially make the apt so it should have already been done) Told him I'm not coming back to get the car tonight I'll pick it up on 230 on Friday Friday afternoon around 1pm they call and explain that they looked over the car for the other things I asked and found some issues. (AGAIN this should have been done on Wednesday or Thursday. Not when I had to ask again to ensure it was one) They then explained what was wrong and I said go ahead and fix it. 1 of the things needing fixing was an alignment. They said they could fix it in a couple hours and I can pick up the car Saturday & they would call me when ready. Saturday rolls around ... I call them at NOON and ask what's going on. He said he would go check. Finally calls me back at 3-330pm ... the alignment guy doesn't work Saturday. WHAT????? It was supposed to be done Friday. WHY did you wait till Saturday knowing the guy didn't work. - lied too again. They then told me it wouldn't be ready till Monday. So basically WEDNESDAY appt. got my car back the following Monday. For a TIRE. Their follow up is terrible. And their customer service is terrible. After all that was over. I called the dealership to see if wheel coverage was included in my warranty. Guy said he would call me back in 10 min. Needless to say I never heard back from him. I called corporate to get the info. They were very helpful. I filed a complaint with them on this dealership. Audi corporate cares about you and their customer service is wonderful. The dealership in WESTMONT called me back today ONLY because corporate called them. The dude that called me from westmont LITERALLY SAID TO ME "Hey I'm calling you back, what's going on I got a call from corporate ". REALLY DUDE??? How about "sorry I didn't call you back" - no ..: he has to throw in there "corporate called me". Which to me is basically an fu for calling them TERRIBLE people at this place. Just ... unreal ... I will never again go there in my life and I blocked their phone # STAY AWAY! This isn't a joke. read more

Beware of the service department. Took the sedan in for an oil change. They also changed the spark plugs and charged us $900+. Anybody else would charge less than half of this, probably a third. They also recommended changing brake pads, even though the sensors did not suggest they were worn out and a second opinion at another location confirmed this. We told them we will never come back and they refunded us a small portion of what we paid. Not trustworthy, would definitely go elsewhere. read more