This location was recommended to me by the Toyota Schaumburg service center. Bill was excellent! He…read morewas apologetic if things took long and he explained what my car needed thoroughly. He has great customer service skills. As a woman it can be hard to trust some mechanics, but Bill struck me as honest and trustworthy. I was in and out of there quickly because they happened to have the part I needed in stock which was great! I think I was there only just over an hour to have the pipe between my converter and muffler replaced. The only reason I took a star off has nothing to do with the service, but it was a 90+ degree muggy day and there weren't even any shades in the waiting room and the air couldn't bring the temperature below maybe 84. It was sooooo hot while waiting!

This place is a complete scam! They took the $160 diagnostic fee and told us that the repair would…read morebe 6k with a whole list of replacement parts and repair needed. We towed the car to another nearby repair shop and it was a simple repair that cost under $200. I called car x back and Joe refunded me the $160 they charged me for diagnostic and said they probably did a rush job diagnosing! Anyway, this place is a total scam! Stay away.

A little over a week ago, my car stalled and my insurance roadside service recommended I get towed…read morehere. They tested it, found nothing wrong and sent me on my way. Only reason this is two and not one stars is because the employees are polite and I, correctly, wasn't charged. Then, my car stalled again and I took it somewhere else where struts and gaskets were found in need of replacing. I'm not a mechanic to know how crucial this was but it sure is running smoother and I doubt will stall. I didn't feel safe after Car X basically shrugged and said we don't know. I do now. Also, fix your hours on your website and here and Google because you are NOT open on Sundays

LEFT MY CONTROL ARM BOLTS LOOSE!…read more I was trained to be an automotive technician. I work on all my own vehicles. I've worked for Honda and Acura dealerships servicing cars. I know what I'm talking about here. This place has uneducated, rude, dishonest and lazy individuals that do alignments. Namely Assan, who did my alignment. He struggled to figure out how to loosen reverse threaded turnbuckles to adjust toe and camber. Getting obviously annoyed and frustrated he took 45+minutes to do a fairly easy job. After I got home, I decided to check the locking nuts that holds the control arms adjustments. Found 2 loose. (See picture) which means the $140+ I just got done and paid for is not correct anymore. Not to mention if I didn't check, the arm could have come off on the highway doing 70MPH causing a SERIOUS ACCIDENT! Went back today and the manager is completely unwilling to admit the anything was loose. Told me that, "it was checked and verified".... Right. So I walked out! Never coming here again and neither should anyone else. NOT HAPPY!

My wife was out visiting her sister when she developed car issues. Being some 70 miles away from…read morehome she didn't have any idea where to go for help. Especially since she drives a diesel VW bug and most shops aren't really up to working on a diesel. She pulls in to Car X a nervous reck and thinking she's going to be paying a premium since she's not from around there and she's desperate. Well that was hardly the case the store manager, she thinks his name was Dan, calmed her down, got the car into the shop, found the problem and got her back on the road in 90 minutes!!!! As it turned out the vibration and noise she heard was a tire that went bad, which could have been pretty dangerous when she got on the tollway. She ended up buying 4 new tires, which she was not pressured to do. I priced the tires locally and she even saved money buying them from Car X. Good job Car-X and thank you!

This shop offers good oil change promotions, but I strongly advise never using them for diagnostics…read moreor repairs. They frequently misdiagnose problems and recommend expensive, unnecessary repairs priced far above market rate. As an example of their above-market pricing, they charged me $729 to replace my oil pressure sensor, while two other local Car-X shops quoted $389 and $417 for the same repair. Michelle made an agreement over the phone to remedy a problem but refused to honor it when I arrived at the shop. She also refused to provide contact information for the District Manager. She said he would call me, but it has been more than two months and I have never received a call. I have had three separate experiences with this shop recommending costly, unnecessary repairs. On 6/7/25, during an oil change inspection, they told me my shocks and struts needed immediate replacement for $2,000, implying it was an urgent safety issue. A second opinion confirmed my shocks and struts were fine. When I returned on 8/2/25 and told them this, they agreed and said it was actually my lower control arms that needed replacing for $2,274. On 1/3/26, they recommended a $200 power steering fluid flush even though they had already performed that service on 6/7/25. The typical service interval is about 50,000 miles, and it had been less than 7,500 miles. On 12/20/25 and 1/3/26, I paid a total of $929 to diagnose and repair an oil leak, but the oil leak remained unchanged after their repair. Michelle told me the primary issue was the oil pressure switch, with minimal oil coming from the valve cover. This contradicted with their own inspection photos, which showed minimal oil near the oil pressure switch and significant oil around the oil dipstick. This was a clear indication that the VVT solenoid gasket was leaking, not the valve cover. The VVT solenoid leak is a common issue on Honda Odysseys and is documented in Honda Technical Service Bulletin 20-019. I called Michelle on 1/6/26, three days after the repair, and explained that the leak was unchanged and clearly coming from the VVT solenoid. She agreed to remove the new oil pressure switch, reinstall the old one, and issue a $644.95 refund. However, when I returned to the shop on 1/10/26, she refused to honor the agreement and gave several conflicting explanations. Despite clear evidence that the leak was coming from the VVT solenoid, the shop continued to insist the problem was the oil pressure switch and valve cover (it was completely dry around the valve cover, which had already been replaced in 2025). They refused to acknowledge the evidence that they were wrong. For the record, the oil leak has completely resolved after replacing the VVT solenoid gasket. I would have been satisfied if they had honored their agreement. Instead, they refused and would not allow me to speak with the District Manager. I never received a call from the District Manager, as they promised I would. I am posting this publicly to encourage the company to honor its agreements and improve customer service, especially when there is a clear and costly case of misdiagnosis. I would still welcome contact from the District Manager to resolve this matter.

CarX is a very reliable car shop I was referred to by my Aunt. It's always hard finding a good car…read moreshop and referrals are everything! I took my car here with a check engine light & a few other things I had been putting off finally needed to get fixed up. The main fella Angel was awesome, super friendly and informative, really knew his stuff. They gave me a loaner car while they got the work done and even applied an online coupon for me to get me the best deal. I double checked everything they told me with my car expert friend and he said it was all legit & completely checked out. This was great news after having a less than stellar experience at the last shop I dealt with (Honda dealership!). I was really happy with everything at CarX and so glad to have a new shop close to work that I can rely on to keep it real with me & keep costs down. Sidenote: From October 2015 and on, they've had 5 stars from every person who has reviewed CarX! Apparently this is when Angel & Luis took over the shop so really they should have a perfect 5 stars on Yelp!

Bought tires down the street and when I picked my truck up I was told their alignment machine was…read moredown. Would have been nice to know beforehand. Called Bill at Palatine CARX and he got me right in and did the alignment fast. Would go back for sure.

Normally I don't find the need to review chains, but I think this Car-x does such a fantastic job,…read moreit should be noted. I've always received consistent, quality service. I get my regular oil changes done here and I'm always in and out within 20 minutes. All employees are super nice & have always answered my questions (even if they may be obvious, stupid question to them). I will say- The standard Car-X online appointment scheduler is GOD AWFUL. The system isn't location specific, but the people here were kind enough to let me know that the scheduler is basically crap. You're way better off calling here for an appointment.

Came in with a flat tire, showed me where a nail had punctured it and could not be patched. Were…read moreable to replace the tire immediately with the same tire. I had originally gone to the place where the tires were purchased and they told me I needed to make an appt since they only had one tech, others called in sick, which they told me also the week previous! Very good customer service.

I had a flat tire in the neighborhood on a Friday afternoon and was in a tough spot trying to get…read morehome (a 3-hour drive). From my past experience, most shops would have to order the tire and make me wait until the next day--but not this Car-X. The team went above and beyond. They were incredibly kind and managed to get a special tire for me the same day despite heavy traffic and a long delivery delay. Sam was especially helpful and made the whole experience much less stressful. On top of that, the price was very reasonable compared to other shops I've been to. Thanks to their effort, I was able to get back on the road the same day. They truly saved my day--highly recommend!

I took my vehicle there to change my oil and a routine check. I was told the wheel bearings other…read moredrivers side was bad and the struts on the passenger side was bad. I was quoted 1829.57. I took it to a licensed mechanic. I was told that both wheel bearing and strut were tampered with. The mechanic was upset. He told me I was very lucky I wasn't in a bad accident. He tighten everything up test drove it and all was fixed. He didn't even charge me. He said that he was glad to have saved me from a horrible accident and that all mechanics aren't like the ones at CAR Rx on Irving park.

BAMMMM!!!! (pothole) DAMMMM!!! (me)…read more Brand New Honda Civic Hatchback Sport Touring caught a pothole not far from Car X. I pulled in and told them what happened. Jerry was sent out by asst. mgr. Tom, (yeah...don't go there...) to fill my flat dead sidewall blown out tire with enough air to get it inside on the lift. Jerry was searching diligently all over to find my tire, while Tom was seeing what could be done. Jerry told me he could get the tire (a bit of a specialty tire) the next day. Tom said the sidewall is SHOT. Jerry encouraged me FIRST to check with my dealer because I may be covered. WHA!!!!??? No trying to force an unnecessary purchase on me? HOLY _ _ _ _!! 2 Honest Guys??? Tom put on my space saver, and they refused my trying to offer to pay for what they did! As it turns out, my dealer Valley Honda said I had the TITANIUM Protection Package. They have the tire in stock, and it is fully covered! Tom and Jerry may be a distance from my home, but I would definitely consider driving farther for the excellent CUSTOMER SERVICE they gave me. By the way.....when you stop in, ask Jerry to show you his brood of Huskies! Thanks again guys! Bill

Mike and his team are amazing! They are super fair, honest, and professional. Cannout speak highly…read moreenough about them!

This is for the Car-x in Skokie IL on Dempster…read more Mike was above and beyond helpful. He was honest,, showed us the issue, took pictures, provided honest and accurate recommendations for what needed to be done and then proceeded to fix the issue.

1 star. Repeated failed repairs, wasted time, little to no accountability…read more I've been a CarX customer since April 25, and what should have been a straightforward suspension repair has turned into months of wasted time and a car that still isn't fixed. April 25: Brought my car in for a clunking sound (diagnosed by a tire shop as a broken sway bar). CarX found additional issues such control arm, control arm bushings, sway bar and I approved the work. Mike promised it done by noon, and it was. No complaints here. May 12: Came back for recommended front struts/shocks, with an 8:15 appointment. Car wasn't even looked at for over 2 hours. After a 3-hour "diagnostic" delay, I approved the replacement. Total time: 6 hours for an appointment that was supposed to start on time. Picked up the car and was told it was running great. The very next day, the clunking sound was back again especially over uneven roads. Early June: Brought it in again for a suspension check. Told everything was tightened and the part might be defective. Good news that it would be free of charge. I mean i would highly think so. They ordered a new part, said it would take a week, and that the car was safe to drive. Over a week later, no call. I had to call myself on June 17 to check status, and the part had supposedly "just" arrived. I asked when I could bring the car in, and was told Friday, June 19, would work, I'd just need to give them a few hours. When I dropped it off, Mike told me I'd have to "catch him on a good day" and that they were too busy to finish it that day. Rescheduled to Saturday, despite having called ahead to set this up in the first place. Job finally done Saturday, told no more sounds. Clunking sound was still there. Took it to a different, independent mechanic, who diagnosed a loose control arm (especially driver side) within the hour. Since it looked like they've just been replaced. They recommended I take it back to CarX since it was their work and under warranty. July 7: Brought it back, multiple parts replaced again, told it was working great. A few hours later, grinding sound when braking. And still with clunking sounds. Next day: drop-off my car to CarX before work. By 9:30 told I needed $680 in brake work which was absurd given they still hadn't successfully repaired the ongoing clunking sound my car makes. Really they owe me a partial refund given the ongoing issue. I was met with "lifetime guarantee" reassurances, but they wouldn't even take payment over the phone despite everything I'd already been through with scheduling. I ended up taking my car elsewhere instead for a brake replacement. My car is still making the clunking sound to this day. Multiple visits, repeated "it's fixed, no more noise" assurances, and the original issue remains unresolved. Appointments don't seem to mean anything here, you'll wait hours regardless. They have no efficient process to get customers in and out efficiently. If you value your time or want a repair that actually holds, I'd look elsewhere. We honor our warranty? How so? I've returned every days off that I can. It's still not fixed. Like how many opportunities does this shop want? Because I don't have all the time in the world. Do I get a loaner car? Nope. Very loose control arm is a diagnostic I've gotten from a different mechanic.

I don't really know what anyone in these reviews is talking about but I love car x tire and auto in…read moreHanover park they have ALWAYS Been honest straightforward and helpful everything they recommend I may not be able to afford at the time but it's not a scam and we build plans together to get it done I will always be back

BE AWARE OF THIS PLACE!! We just had the WORST experience with this place!! SAVE YOURSELF SOME…read moreHEADACHES AND DO NOT GO THERE!! The manager is IRRESPONSIBLE and has the WORST communication and customer service skills, and they totally messed up our car after charging us for the work we DID NOT agree to. They told my husband the car cannot be fixed, then they went ahead and intend to fix the car WITHOUT OUR PERMISSION, then ask for $1100 for a job we DID NOT AGREE TO, and now the car is all messed up and not functioning right!!! We will NEVER go back there and would warm everyone around us to NEVER VISIT THIS PLACE!!! PS: They end up only charging half for the labor after several times of very longggggg and very unpleasant arguments and a whole day ruined. #carrepair #carx #badreview #badexperience

An updated review is definitely overdue. It's important not only to find a good shop but also…read moreimportant to find a specific person at a shop you trust. This is why I highly recommend asking for Ricardo, he is honest, knowledgeable and completely trustworthy (which isn't easy to find when it comes to car repair). This shop also has completed work fairly quickly and fixed my car right each time I've taken it here. They even fixed a problem two other shops weren't able to. The prices are reasonable too and I believe the package fluid change deal to be one of their best offers. Again, make sure to ask for Ricardo, you won't be disappointed! (Tip: Call ahead to make sure he's working.)

stopped in to replace a tail light bulb. very friendly and quick to replace my bulb. would…read moredefinitely recommend this place for your car needs.