Great customer service. Great communication. I bring all of my vehicles (6) here without hesitationread more

Some of my friends had vehicles worked on here and referred me so I called for some help with my…read morevehicle and even though they couldn't work on it the guy took 5 minutes of his time to tell me about other ways to find people that could help me out. Highly recommend very friendly and very helpful

I want to thank Alex (cool mustache guy) in the Service Department for going above and beyond…read moreyesterday to take care of the issue I had with the locks on my wheels. I told the guy that checked me in that I wanted that done. When everything was done, I asked about the lock that I asked for and was told that they were not in stock but could order them. I go to the Parts Department and was take care of by Nicky, also an excellent customer service representative who definitely cares, told me they DID have them in stock, so either they lied to me about not having them in stock or they forgot. Anyways, Alex understood my frustration and since it was late and most likely the mech guy had left or where about to leave, ALEX went ahead and installed them himself. Awesome guy, especially since he didn't even cause the problem, but he fixed it and that is the only reason I'm giving 5 stars!

If I could give zero stars, I would…read more I don't know what is more impressive - this dealership's ability to waste a customer's time or their complete disregard for basic professionalism! After confirming that a vehicle was available, taking it for a test drive and expressing clear intent to purchase, I completed my paperwork - giving my social security and basic information, clearly, I was ready to purchase the vehicle. While my paperwork was being completed, another salesperson was showing the vehicle to another couple that arrived after me. Then, they took it for a test drive. I asked my salesperson, "why are they taking my vehicle on a test drive?" He responded, "no worries, you were here first and you are first in line to purchase as long as the numbers make sense". My salesperson went to submit my application, then returned to take my keys to inspect my possible trade-in. The other salesperson returned with the other couple and was working on their paperwork. We were sitting at the next desk so I could hear a good portion of the conversation. My salesperson went to check on my paperwork, and he said as soon as they have some "numbers to review" we would continue. Next to us the other salesperson was already talking about "can I get a commitment". The other salesperson left then returned and started talking about how much their payment would be and the terms of the contract. I said to my salesperson, "how are they talking terms and I haven't gotten any type of deal?". My salesperson went to check. In the meantime, the people next to me shook hands and rang the stupid bell to indicate a vehicle sold. I then finally received an alert from my credit service that my credit score was just pulled. Then, my salesperson returns with Paul Johnson (BDC Manager). Paul sits down and says, "we are so sorry, the vehicle has sold". I said, "you sold that vehicle from under my feet" and Paul said, no that didn't happen. I said, "I was here first, test drove first and clearly stated I wanted the vehicle". I stood up at this point, and he asked me to move to another desk, away from the people that had just bought my vehicle. Then, Frank Herrera (Sales Manager) came over to us and he again said, the vehicle has been sold. I asked, how can you sell the vehicle I made clear intentions to buy, Frank started to say something about having 3 different Finance Managers. I said, "my salesperson said not to worry because I was here first and I test drove first and stated I wanted to buy the vehicle". I said, "you didn't want to sell us the vehicle, I see want's happening, you gave preference to the Caucasian couple and didn't even run my credit till 2 minutes ago". Frank said, "no that isn't it, I'm Mexican". I said, "that is exactly what happened, I was here before that couple arrived, I test drove and made my intentions clear, and my credit didn't get run till minutes ago when their deal was already done". As a side note, I have an excellent credit score and can buy any vehicle on their lot cash, if I choose to do that. Frank tried to patronize me and asked, "what else can we show you, what are you interested in", my response," I told you what I wanted to buy, and you sold it from under my feet". Frank then stood up, shook my hand and scurried away from the situation caused by his sales team. Let's be clear: this isn't just poor communication - its outright DISRESPECT. If a dealership can't manage something as simple as keeping a serious buyer as a priority, what does that say about how they handle financing, paperwork, or post sales support? Trust is everything in a purchase this big, and they shattered it before I even got the chance to sign anything. What really stands out is the complete lack of accountability. No apology with substance, no attempt to make things right, just a shrug and "these things happen type attitude" - a quick obligated handshake and scurried walk to exit the situation, as if my time and effort meant absolutely nothing. There are plenty of dealerships out there that value customers and operate with a basic level of integrity. This Ford dealer is NOT one of them! Save yourself the frustration and take your business somewhere that understands the concept of honesty and respect.

After issues Elite Car Outlet of Elmhurst IL…read more Made the situation right and issued a full refund. Apologies where made and I will write it off as a mistake made and lessons learned. Thank you everyone for the help.

This Dealer sold me a 2016 limited platinum van... when I try to insure the van it is actually a…read more2014 base model with none of the features it's supposed to have... Dealer was not helpful!! Dennis is a fraud also Ilegally sold me the car on Sunday I was not aware that was Ilegal until today...

Went in to WAS to check out a VW GTI. Didn't know too much about how auto sales work. He gave me…read moreall the in's and out's of what to do to get out of my loan and recommended me to some other dealerships. He even gave advice on other models to look at even if it wasn't through his shop. 10/10, will hopefully be being a car from him in the future!

My wife and I just purchased a Toyota Camry 2017 from this business and had a very pleasant…read moreexperience. Alex and his father gave us an excellent treatment and they made us feel like family. Their Cars are in good condition and they are honest about vehicle mechanical conditions of the car you are buying. If you need to buy a used vehicle do not hesitate to visit them. You will not regret it. Enrique & Mary Barton

Hello, I purchased the 2003 Corvette a few weeks ago and have been completely satisfied. This…read moredealership had a previous negative review and I wanted to give an update. I found this dealership to be completely transparent in everything that they told me about this car. There was a fuel tank issue that involved the fuel tank indicator not being accurate. They told me about this and was told that it might take a week to get the part in. They did get it in and fixed the issue. This car is a gem! I just love it so much. Sam, Luis and Hector were the absolute best! They worked with me on the financing and even put brand new tires on her. She runs great! No issues. Thanks again for all of your help in getting this car. A little patience pays off.

I will tell you above everything, this was the BEST car shopping experience I have ever had. I have…read morebought over 15 cars since 1980. Sam is by far the most attentive and nicest individual I have ever encountered while shopping for a car. Even before I took the 30 mile drive to his dealership I had a 20 min conversation in regards to my concerns an questions I had regarding looking at cars on the internet. I found this dealership through cargurus which I also praise for there ability to find just what you are looking for. Sam was up front about everything i had asked about the 2017 Cadillac ATS Luxury I went to see. He is the most personable by far when dealing with someone in a sales capacity and just great conversation. We talked as if we were friends for decades. Long story long (LOL) he took care of any concerns that I had expressed and went beyond expectations to make sure I was COMPLETELY satisfied and secure in my buying decision. Needless to say this car was a gem (as were all of the other cars in the show room.) I cannot say enough GREAT things about this dealership and all of the employees I dealt with there! Shout out to Niko and Cesar as well! My suggestion to ANYONE that is looking for a used car to stop by Int'l Car Center before you go anywhere else. Props to such a professionally run car place. This place is not your run of the mill car Dealership. So if you're in the market to purchase a used car go see Sam. He will not disappoint. By the way ( I almost forgot) in case you're wondering... Yes, I did purchase this vehicle.

Most honest mechanic I've met!…read more He sold me a very reliable used car, and retrieved my car that broke down in Wisconsin. Very knowledgeable, helpful and won't upsell you on things you don't need.

I am a single mom and I have been going to Reda auto port for all my cars needs. Throughout the…read moreyears I have purchased three vehicles from Kenny and I have never had a major issue! I do all the maintenance there as well. He has always been helpful and attentive. I would recommend you give them a try!

Joe from parts is who you want. Good guy, direct and honest for any of your part needs.read more

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Purchased this older BMW M6 from Harrison at Lucky Motors…read more First - the car was exactly as described. And Harrison answered all my questions either directly or in conjunction with photos and videos since I wasn't local. When purchasing used cars from smaller dealers I've learned that you must ask a lot of questions, and Harrison was very forthcoming. Since it isn't a new car I expected some small defects and there were a few of those which were easily overlooked. But no major surprises. The one or two things I wanted fixed were put into writing and fixed before the car was picked up. The buying process - yes there were a few hiccups but again this isn't a large dealer with a lot of staff. Nothing that we couldn't iron out. The end result? I've got the car I wanted in the shape described here with me and I've been enjoying immensely. I know others have mentioned their complaints but I don't have any right now!

I would do 0 stars if I could. I live in California so I got the car shipped here. Got the car with…read moreno temp. registration. I was told it would be sent by email but was never done, called multiple times and texted multiple times about it. To the point where I had to get my mother who lives in Illinois to call them about it with her boyfriend. They ended up sending me the title with a registration application. Come to find out at the DMV that the car HAS NOT BEEN REGISTERED for 3 years and I am responsible for a $2200 registration fee. BELIEVE THE NEGATIVE REVIEWS! I tried to look past the negative reviews to give them a chance but they proved to be true.

Bought a 2027 Terrain and couldn't be happier with the process. Greeted warmly and salesman made…read morethe process seamless. Was offered a fair price and was also offered free matts for the car. Called me the next morning and told me to pick up the new matts from the parts department. This came from the owner. Also had first oil change and that went great as well...very professional dealership and highly recommend.

My experience began by simply looking at a few showroom vehicles and no intention of purchasing a…read morevehicle. I use Haggerty Buick/GMC for service on my vehicles regularly and that team from Steve the Service Manager to Bill, Niko and others are always great. I met Dan Haggerty while getting an oil change on my vehicle and he was terrific. No pressure, no sales pitch, just answers to some questions and he kept things very easy. I explained what I was potentially looking for and he was able to give me exactly what I wanted! The vehicle, the trade in value on my car, the price I wanted and more. Needless to say, his professionalism, friendly demeanor and willingness to work with me the way I wanted made me want to purchase immediately. Now, I am driving a brand new Buick and loving it. Thanks Dan and the rest of the team. I appreciate you and will continue doing business because of the people there. I will add that the service after purchase continues to be terrific. Tim and the team are always helpful, checking in and offering assistance any chance they get. One of the best dealerships I have ever dealt with.