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    Elite Car Outlet

    2.8 (48 reviews)
    Open • 10:00 am - 7:00 pm

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    My Lincoln town car Jamie sold me
    Gilbert S.

    Bought a Lincoln town car from Jamie and had a smooth experience. It's always a gamble buying used cars and I got a nice reliable car for a good price and I recommend elite are outlet to everyone I talk to who's looking to buy a used car.

    Madison K.

    I absolutely love the times that I get to update a business with a newly favorable review. Clear spoken and receptive to questions? Check! Straightforward and believable? Bingo. I'm not sure if I'm going to buy this car-- but if I do I'm going to feel comfortable with the purchase. I'll let you know if I pull the trigger on this one. I was all primed to plunk down the 2k down payment when I got a call that our youngest (Buddie, a three and a half year old tortie) was missing. Tore home and found her in one of her favorite hiding spots. Below is my initial impression. I did feel marginalized. The second visit I did not. Yes... I may have swung too far back, but it's feeling like a five star business right now. Let's hope for a happy ending! I felt marginalized. They did offer me a 4000 dollar car with a 1000 down payment at 28 %... so I guess they were willing to overlook my social inappropriateness and do me a favor. The sad voice from the second I walked in should have been a red flag. I'm pretty sure they just don't want my business. Sad truth: I might have to go back there and take them up on it-- I'd just pay it off next month. Sigh... off to look at another lot. Pluses: probably the best selection of cars under 5k that I've seen around this area.

    Hummer H3
    Mikiyo R.

    I've really enjoyed doing business here! As being a first time car owner, I was nervous about purchasing my first car. They treated me like family, listened & addressed all my concerns & eased my worries. I was proud to have bought from them. Pricing on the cars was great & very fair. The buying process is easy, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles!

    Larry S.

    I am suprised to be thrilled with a used car dealer. I have bought a LOT of cars over the years and basically assume that a car dealer's job is to screw the customer. I was looking to buy an inexpensive, but reliable convertible. In Chicago, the best time is in winter - I found my car in July. The price was fair, the condition was terrific, and Ted, the owner of Elite, was straightforward and a gentleman. I was concerned about a few minor issues the car had and Ted said that I shouldn't worry, he would take care of it. we shook hands and I thought that was it. A few minor problems cropped up and I called, full well expecting to hear some polite version of 'tough luck'. Ted simply asked when I could bring the car in. He and his mechanic quickly addressed the issues - WOW. They have been in the same location for over two decades and I can see why. I have already recommended Elite to several people and won't hesitate to continue to do so. Even if you're in the city and Elmhurst seems too far (its not far from the Eisenhower Expressway) it is WORTH the trip. And my new convertible is named Sophia. You are welcome to wave when you see my driving around.

    Our gorgeous (and rare) find at Elite

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    20 days ago

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    1 year ago

    car broke down in less than a month. the oil filter looked like it hadn't been changed in ages, it was completely black and smooshed.

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    6 years ago

    The dealership smelled like car urine and they don't go by KBB... They try to rip you off like a typical shady used car dealership

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    7 years ago

    Came in wanting to buy a car for 3,700. Traded in car for 400$ so the car ended up 3,300. He added all kinds of fees and ended at 4000...

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    Page 1 of 2

    Ask the Community - Elite Car Outlet

    Review Highlights - Elite Car Outlet

    “Juan and Ted were with us every step of the way, got us a great deal and attended to any issue we had on the vehicle.”

    Mentioned in 8 reviews

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    McGrath Elmhurst Toyota

    McGrath Elmhurst Toyota

    (320 reviews)

    A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

    Been servicing both my Toyotas here for years. I trust this dealership service dept. all the way. I…read moredo all the recommended maintenance required and my cars run flawlessly.

    Ed Napleton Acura

    Ed Napleton Acura

    (276 reviews)

    I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was…read moreseamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience!

    I purchased a $15,000 used car from Ed Napleton Acura in Elmhurst on July 24. The sales experience…read moreitself started out well. I worked with Danny, who was pleasant to deal with, and we had a reasonable negotiation. Sales manager Chris became involved at the final stage and we agreed on the price. Earlier in the process, I had specifically told Danny that I did not want any additional warranties, protection packages, or services added to a six-year-old used vehicle. He acknowledged that. The one extra they would not remove was approximately $500 for wheel locks, which I was told were standard on used vehicles on their lot. Considering wheel locks can be purchased for a fraction of that price, I wasn't thrilled, but I understood the dealership wanted to make some additional margin and accepted it as part of the deal. My mistake was assuming that, after agreeing on the price and declining additional products, the paperwork would reflect what we had agreed to. Even though I was paying cash, I still had to go through the Finance office to complete the transaction. Only after I got home and reviewed the paperwork carefully did I discover that an additional $375 had been added for "windshield protection" -- something I had not requested and had specifically said I did not want. When I returned the next day to pick up the vehicle, I immediately raised this with Danny and Chris. Both acknowledged the issue and, in fact, told me they didn't know what the charge was for and that they would get me a refund. That was four weeks ago. Despite multiple phone calls and follow-ups, I still have not received the promised $375 refund. The disappointing part is that this was completely avoidable. Danny was pleasant to work with, the negotiation was reasonable, and I was happy with the purchase. But adding a $375 product after I had specifically declined additional services, then acknowledging the problem and promising a refund that still hasn't arrived four weeks later, has completely changed my opinion of the dealership. My advice to anyone buying a vehicle here: carefully review every single line of the final paperwork before you sign or pay, regardless of what you believe was agreed with the salesperson or sales manager. Aug 27 As an update the matter was resolved with the dealership and I did receive a refund.

    Elmhurst BMW

    Elmhurst BMW

    (191 reviews)

    **Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!

    Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When…read morethe order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware.

    Honda On Grand - Honda Accord Hybrid for sale in Elmhurst, Illinois

    Honda On Grand

    (260 reviews)

    Jacob did a great job helping us locate the perfect vehicle and working with us on our budget…read more Greatly recommend!

    If you are planning to shop for a car here, I strongly encourage you to look elsewhere due to a…read morecomplete lack of transparency and unprofessional customer service. My husband and I were comparing out-the-door prices across several dealerships. When I called this location, I spoke with a salesman named Vince. After providing the Stock Number as requested, he said he will return my phone call with the out-the-door price. He called me back and gave me a verbal out-the-door price over the phone. When I politely asked him to email me a written breakdown detailing what fees were included, he outright refused, stating that he "would not help me shop around" and repeatedly refusing to provide any details in writing. Denying a customer a written price breakdown is a classic high-pressure tactic designed to trap buyers and avoid accountability. When my sister followed up with management to report the hostility, the dealership eventually texted a price--complete with a high-pressure 24-hour expiration window--and a follow-up text from management asking if they could help. By that point, the trust was completely broken. Car buying is a major financial decision, and transparency should be the baseline. Treating prospective buyers with hostility for simply asking for a written quote is unacceptable. Save your time and take your business to a dealership that respects transparency.

    Ed Napleton Kia of Elmhurst - Contact of service director

    Ed Napleton Kia of Elmhurst

    (50 reviews)

    I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle.  Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention.  I'm recommending this dealer to friends and family 10/10.

    This was, without exaggeration, the most stereotypical bad car-dealership experience I have ever…read morehad. It was so comically on-the-nose that I am genuinely surprised our salesperson did not have greasy slicked-back hair. We came in and were very upfront about our situation, our budget, and what we were trying to accomplish. Instead of that honesty being met with respect, it felt like they immediately treated it as an opportunity to see how much they could get away with. Despite our credit scores being in the excellent range, they presented financing on a brand-new car at approximately 13% interest and actually tried to characterize that as a low rate. Worse, the rate was not presented transparently. It felt buried in the numbers, as though they expected us not to notice it, understand it, or be capable of doing the math ourselves. Every boundary we set was pushed past. When we decided we were done and wanted to leave, getting our own key back became an ordeal. We had to ask multiple times before we could finally get it returned. Meanwhile, our salesperson repeatedly told us he was going to "fight for us," go back to the sales manager, and see what else he could do to make the deal work. We had already made it clear that we wanted to leave. In retrospect, we probably should have walked out much earlier. One of the biggest red flags came when our salesperson told us he would keep our target monthly payment from the sales manager because, according to him, the sales manager would use that information against us. That should have told us everything we needed to know about how this dealership approaches negotiations. The entire experience felt adversarial, manipulative, and deeply disrespectful. It was exactly the kind of car-buying experience people complain about when they talk about dealerships playing games with numbers, wearing customers down, and trying to keep them at the table long after they have said no. What made it even more striking was that we went to another dealership afterward and had the complete opposite experience: transparent, respectful, informative, zero pressure, and genuinely pleasant. The difference was night and day. I would not recommend Elmhurst Kia to anyone based on our experience. If you do choose to shop here, read every number carefully, calculate everything yourself, do not let anyone focus you only on the monthly payment, and be prepared to walk away. I also have to say that, after our experience, I was genuinely surprised by how overwhelmingly positive the Google reviews are. Obviously I can only speak to what happened to us, but our visit could not have been further from the experience those ratings would lead someone to expect. We will never return.

    Ed Napleton Kia of Elmhurst - "Zeus"

    Ed Napleton Kia of Elmhurst

    (422 reviews)

    Went in for an oil change and was told there would be a wait due to being backed up and short…read morestaffed. However, I was out within an hour and received excellent service with clear communication. I'll recommend Ed Napleton Kia of Elmhurst to anyone looking for quality service or to purchase a vehicle.

    Here is the revised Option 1 with that interaction seamlessly integrated:…read moreAvoid this dealership at all costs. I made an 11:30 AM appointment to look at a Kia Carnival SX in Ceramic Silver, but when I arrived, the car wasn't ready and I was forced to wait 30 minutes just for them to bring it around. After test driving with Lance, I was ready to buy. Their website listed the vehicle at $48k--significantly lower than the $50k-$51k market average. However, this turned out to be a classic bait-and-switch; that price only applied if you qualified for every single stackable discount (loyalty, military, etc.), which was incredibly misleading. When I tried to negotiate, they initially refused. I walked out, only for them to magically meet my price after "checking with the manager." We shook hands on the deal, and I explicitly re-confirmed the 2.9% APR based on my top-tier credit score after agreeing on the price. The final straw came in the finance office. When reviewing the final paperwork, I noticed the interest rate line was missing. When I asked the finance guy to confirm the 2.9% APR, he casually informed me it was actually around 6.8%. When I called him out, he blatantly lied and said, "We told you about the APR," before claiming I had to choose between the price discount or the promotional rate--something never mentioned during negotiations. They kept me there for nearly four hours, clearly trying to wear me down into signing a bad deal. They are disingenuous, manipulative, and completely untrustworthy.

    Wilkins Hyundai  - Wilkins Hyundai Elmhurst, IL

    Wilkins Hyundai

    (31 reviews)

    For me, this was a fairly painless car buying experience. Of several dealerships we looked at, this…read morewas the first one to contact us and had all the cars we were looking at online in stock. The show room was large and complete with a good number of cars and a nice seating area to wait. The staff was quick to pull up the model we were looking at after we arrived for our appointment and the salesperson was very knowledgable about all the features of the car. We were not pressured to buy and were presented with all the add on options, but they were not pushy about buying a ton of extra things we didn't need. Filling out paperwork went pretty smooth and quickly and all the different warranty options were presented, and again we were not pressured into buying lots of extra things we didn't need. Overall, I'd come here again in the future if I'm looking for another car. I appreciate how smoothly the car buying experience went, and how prices were quite competitive to start -- avoiding a lengthy bargaining process.

    I went to Wilkins Hyundai nervous about picking out and spending a lot of money on a car. What I…read moregot was a calm, pressure free experience. I picked out the car that I wanted to see online. When I got there Cory was there to greet us and we were test driving the car within minutes. The buying experience was simplified and easy. I got more for my trade in than I thought I would. Everything was straight forward and the only waiting we did was for the paperwork to be prepared and getting my car ready. I was very happy with my car and the experience at Wilkins Hyundai!

    Elite Car Outlet - car_dealers - Updated October 2026

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