I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was seamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience! read more

I purchased a $15,000 used car from Ed Napleton Acura in Elmhurst on July 24. The sales experience itself started out well. I worked with Danny, who was pleasant to deal with, and we had a reasonable negotiation. Sales manager Chris became involved at the final stage and we agreed on the price. Earlier in the process, I had specifically told Danny that I did not want any additional warranties, protection packages, or services added to a six-year-old used vehicle. He acknowledged that. The one extra they would not remove was approximately $500 for wheel locks, which I was told were standard on used vehicles on their lot. Considering wheel locks can be purchased for a fraction of that price, I wasn't thrilled, but I understood the dealership wanted to make some additional margin and accepted it as part of the deal. My mistake was assuming that, after agreeing on the price and declining additional products, the paperwork would reflect what we had agreed to. Even though I was paying cash, I still had to go through the Finance office to complete the transaction. Only after I got home and reviewed the paperwork carefully did I discover that an additional $375 had been added for "windshield protection" -- something I had not requested and had specifically said I did not want. When I returned the next day to pick up the vehicle, I immediately raised this with Danny and Chris. Both acknowledged the issue and, in fact, told me they didn't know what the charge was for and that they would get me a refund. That was four weeks ago. Despite multiple phone calls and follow-ups, I still have not received the promised $375 refund. The disappointing part is that this was completely avoidable. Danny was pleasant to work with, the negotiation was reasonable, and I was happy with the purchase. But adding a $375 product after I had specifically declined additional services, then acknowledging the problem and promising a refund that still hasn't arrived four weeks later, has completely changed my opinion of the dealership. My advice to anyone buying a vehicle here: carefully review every single line of the final paperwork before you sign or pay, regardless of what you believe was agreed with the salesperson or sales manager. Aug 27 As an update the matter was resolved with the dealership and I did receive a refund. read more

Very Disappointed I purchased a truck from this dealership four years ago, and unfortunately it has spent about three of those four years in the repair shop. From the beginning, the vehicle had ongoing mechanical problems that have resulted in major repairs, countless inconveniences, and a tremendous amount of stress. What makes the situation even more frustrating is that I was sold a warranty that did not cover the repairs the truck ultimately needed. It feels like the dealership knew the vehicle had serious issues and placed me in a warranty plan that offered little to no protection for the problems the truck was experiencing. As a single mother, I depend on my vehicle not only for transportation for my child but also to earn a living. The constant breakdowns and repairs have made it extremely difficult to work, keep up with my responsibilities, and provide stability for my family. Despite making payments, I am now stuck with a truck that requires major repairs and is worth far less than what I still owe on it. I expected a reliable vehicle and honest guidance when making such an important purchase, but my experience has been incredibly disappointing. I would not recommend this dealership based on my experience. Buyers should thoroughly research both the vehicle and any warranty coverage before signing a contract. read more

Exelente servicio siempre ayudandome miki y angel es el 4 car Que compro aki en Los ultimos 10 años lo recomindo 100 % pregunten por miki o angel ellos les ayudaran a Su mejor comprar read more

Ed Napleton Acura - Car Dealers Near Me - Elmhurst, Illinois

just now New I was interested in the Silverado 3500 dually For my business. I filled out the pre-qualification online and they started texting me. I asked if there was a full application online, so I knew what I needed to bring with me for down payment, they said they were running a special for Memorial Day weekend. Zero down and no payments for up to 90 days regardless of credit. So I drove an hour and a half up there yesterday in holiday traffic, to be told I needed to put 4000 down on that truck. I said what happened to zero down? They said not on that vehicle. But we have a lot of other vehicles that are zero down, I said OK what do you have? They said are you interested in a sedan or a minivan? Yes because I can haul 22,000 pounds with a car... This place is a scam. I do not recommend them. I may contact my lawyer to see if this qualifies for false advertising. read more

Don't waist your time. TLDR Take the extra 5-10 min drive and go to the one in Westmont or literally anywhere else. They are not upfront and if the car is cheaper here it's probably because there's something wrong with it. CHECK EVERYTHING before buying. They won't give you an Out The Door Price or even work with you to find you a deal. We went to test drive a 2024 RDX, sales staff greeted us pretty good, got in the car started driving and thank goodness I turn on the music and there was a loud popping coming from every speaker in the car. The sales person and trainee are speechless when I ask what that is. We finish the test drive and no word from either on what they would do to assure us to buy the car, not that there would have been anything they could say. Afterwards they try to push a more expensive, 2025 Base model with no discounts or anything to make up for waisting our time for going to see a car they clearly knew had issues, the speaker popping was just the tip of the iceberg btw. no manager came up to apologize or even try to explain or ANYTHING. No wonder the place was empty. Needless to say we did not buy anything there. About a day later a manager calls and asked why we did not get the car and I mentioned what happened. He offered no apology or anything. Just wanted to know if the other place gave us a "better deal" and hung up. Yea they gave us a better deal AND a car that's not broken. The best part was that we saw a review THAT SAME MORNING of someone who went through the same thing. We drove to Westmont and made our purchase there. read more

I stopped by today for oil change and tire rotation with appointment it took them 2 1/2 hours they charge me for a tire rotation, I marked the tires it was not done. So make sure that they make service what they charging for.. read more

AVOID THIS DEALERSHIP AT ALL COSTS!!!!! I bought a car from this dealership last year and initially held off on leaving a review, but after my experience, I feel it's necessary. From the moment my family and I walked in, we were completely ignored--no greeting, no acknowledgment. We had to approach the receptionist ourselves, and even after informing him we had an appointment, he couldn't have cared less and just told us to go to the next store. When we got there, the first salesperson assigned to us was friendly and new, but then they switched us to a so-called "experienced" salesperson who was just straight-up rude. I had to ask the manager to switch us back, but the overall customer service was garbage. As for the car itself, I knew a used vehicle would need some maintenance, but the condition it was sold in was unacceptable. They handed it over with a rusted license plate bolt, and when I asked them to remove it, they tried to charge me--even though that's how they gave me the car. I had to take time off work and make multiple trips. They also didn't bother to fill up the gas tank. But the biggest issue? The car was sold to me with major hidden damage to the quarter panel, which was covered up with Bondo and a terrible paint job. I was just informed that I now need to replace the entire quarter panel--despite the Carfax being "clean." When I initially pointed out the cracks to the salesman, his response was: "It is what it is." On top of that, the price listed online is not the real price. I paid like $1500 on top of the price listed online before any taxes or license fees. To close the deal they took like 5 hrs, we were at the dealership 5:30 pm left around 11pm. They hit you with hidden fees, market adjustments, and all the usual shady dealership tactics. read more

I had an amazing experience at Ed Napleton Acura. They helped me buy my Mazda CX-5 in no time at all. Aleks was amazing with helping me through the purchase of the car. Adam helped me with the financing as well and got me exactly where I wanted be! I will definitely be recommending to all my friends and family. read more

The worst! Crooks and thieves! My daughter came close to buying a pre-owned vehicle from this dealership, but changed their mind at the last minute because there were a bogus charge added and the finance person was abusive when they questioned him about it. Before this happened, they put down a $2000 down payment which the dealership has refused to return even though the sale was never completed. Outrageous, and I'm a lawyer. If this is not remedied, we will contact the state attorney general and consider filing a lawsuit. read more

So they're trying to sell me a "tariff free" used car. They also sent me numerous texts and calls which were predatory as well as sending me a creepy personalized video that I did NOT ask for. I literally just want a car but I feel like I am being degraded in the process. read more

Wasted my time and attempted to lowball me on a vehicle I was looking to sell. I walked out on them and drove 20 minutes away to a better dealership in Arlington Heights and received almost $5,000 more than the laughable offer than Ed Napleton Acura made. Got paid on the spot in certified funds. Avoid this dealership. read more

I few months back I bought a Kia! Hugo was our sales man and David was the guys who haves us the final walk through! David R. Was great! He showed us the cool tricks and features that our Sorento had! He was super considerate of our time which was the best part! A few days later I had a question about the car (I didn't know where the child lock was) and he happily answered and explained! Thanks for all the info David Roberts! read more

Ed Napleton Acura - David's business card - Car Dealers Near Me - Elmhurst, Illinois

See all

DO NOT PURCHASE FROM HERE if u want to be ripped off. Finance person named Kiki tacked on $4k worth of warranty that i didnt agree on and tried to play it off like it was a misunderstanding. Not even an apology ftom her either. She kept insisting on my monthly budget and how she can lower it for me, even extending my loan term. Luckily i questioned her breakdown and thats when i saw the addtl $4k(6yr warranty) charge(i only agreed to 2yr warranty for $1.2k. Vehicle also had a side mirror that needed replacement that they agreed on. The day my pregnant wife took in vehicle they told her it will take 2hrs, 2 hrs later they say itll be 4hrs, 4hrs later they said they cant finish it. They couldve at least given her a loaner at 2hrs. When they finally gave her a loaner, it was the smallest Kia u can imagine. The MDX i bought also had a scratch on bumper that they promised theyd touch up. They had my mdx for 2 days and when my wife picked it up, the scratch wasnt even touched up. No full tank, tires unevenly inflated, no car wash. Save yourself the trouble and go to reputable Acura dealers like Mcgrath or Mullers. Only good thing about this dealer is Wade, the sales guy we dealt with. Very pleasant and transparent guy. read more

I would give ZERO if that was an option. We have been trying to buy a used 2021 Audi A6 Allroad for a WEEK. WE WERE GOING TO PAY CASH but nobody has called back. My message was supposedly given to the sales manager to finalize the deal. I have called 8 times and emailed 4. I got a video from the online sales woman and promptly called back but couldn't get to her. No message has been returned. THE WORST CUSTOMER SERVER EVER!!! read more

Service department is the WORST. Each time I've called ahead and scheduled service for recalls or other issues where parts need to be ordered, the service department ends up not having the parts at time of service, no loaner cars, longggggg wait times etc. Horrible communication and attitudes. Due to the lack of suitable Acura dealerships in Palm Beach County, I highly suggest just not buying an Acura. Frustration will be high! read more

Completely disrespected my family right in front of me. I was the one communicating intentions while my family wandered about and the salesman was talking crap about them touching the cars in front of me. Needless to say they didn't get another second of my precious time. read more

I went to look at an Acura MDX. When they would not budge on the price, we decided to leave. We returned about half an hour later with the TRUE CAR price we had in our hand which detailed every single fee and tax, with a final price on the MDX, which came based on their calculations. I was told the salesperson, was with another customer and was told to have a seat. While waiting I see the MDX being moved and a lady getting into it. I became very suspicious and was prepared for them to tell me it was sold. After 20 minutes, the salesperson returned and told me it was sold, like I suspected, but I didn't believe it. I left and about 1.5 hrs later the salesperson called me to tell me the ladies deal fell through, which I didn't believe, and he then told that their were dealer addendums for floor matts and some sort of tint, lol. All the other reviews are spot on, I wish I didn't waste my time being lied to. I can't believe they think people fall for this non sense. I knew as soon as the MDX was being moved, they thought I was going to become desperate for the car. I consider Acura a luxury brand, it's too bad they don't act more like it. The games just get old, especially when you are a serious buyer and don't have time for games. read more

Alex is by far the best salesman here. The process was easy and he was so accommodating!

***WARNING*** Ed Napleton Acura in Elmhurst, IL openly engages in "bait and switch" sales tactics. I visited the Ed Napleton Acura dealership on Saturday, 1/25/20 at 6pm CST. I test drove two different 2018 Hyundai Tucsons. Both advertised on www.napletonacura.com and www.cargurus.com for roughly same price of $13,957.00 Once test drive was complete we went inside for negotiations on price I saw advertised online. I was given a piece a paper with numbers written on there and was advised that the "out the door" price was $19,994.51. I was shocked to see price jump so high for out the door price. I was advised by my sales guy that online price does not include "mandatory" add on fees. I asked if he could explain these "mandatory" add on fees. He stated the $1,395 is the Napleton Experience for unlimited car washes and oil changes, $972 processing fee (which he couldn't confirm if this included tax, title, & registration), $1,625 because car was examined by THEIR certified mechanic. MANAGEMENT AND SALESPEOPLE HERE ARE CROOKS!!! DON'T BELIEVE THEN KEEPING READING MORE REVIEWS HERE AND OTHER WEBSITES TO YOU'LL SEE SAME PATTERN I EXPERIENCED. read more

Ed Napleton Acura - Check out all shady "mandatory" fees they added to online advertised price!!! - Car Dealers Near Me - Elmhurst, Illinois

Let's add to the stack of abysmal reviews that this dealership gets- there is a definite reason for it and despite their nice spammy emails offering to service my car, I'm better off never setting foot in the place ever again. and neither should you. They happened to have the exact make/model/color/price of car I for which I had been looking for months. I had the (dis) pleasure of dealing with Wade- who is in the most mis-matched career being a man of very few words. His best answers were yes, no and do you want to sign here for our financing? I was an easy sale- not much haggle, came w my own financing and was ready to go. After a test drive, I sat thru the rigmarole of whatever happens when they keep you waiting. and that's when I got to observe: This dealership is a joke. There was a large loud guy smack in the middle of the showroom at a desk barking orders to salespeople (assume he was the sales mgr) and taking sales calls at the top of his voice. It could not have been more unprofessional and frankly rude low budget behavior. moving on the next day i signed the deal. it took days to get my loan signed. My bank financing person had to call 4 times to get the right paperwork and terms from Wade. She said she's worked with this dealership before and they're just THAT unorganized. By far the worst exp. buying a car. It wasn't fun, efficient or giving any of those feels that come with buying new wheels. read more

Do NOT buy with this dealership!!! Unless you want to pay $400 for factory window tint or $668 for factory floor mats and wheel locks. Went in with a Truecar price and was not even honored a FIXED price. These were additional charges imposed by the dealership which could NOT be removed according to our salesman. Let me also mention there was an ADDITIONAL charge of $3,000 for an inspection they would perform bumper to bumper. This inspection allowed you to return the vehicle if any issue arose and if not repairable they would accept the car to be returned. BUT this "return" was ONLY valid for 30days from date of purchase. Along with that, they would not even state what my APR percentage even AFTER running my credit. Can only give me a % once I moved on with the purchase and spoke with the financer. Just a bunch of additional scam packages and a waste of time. read more

Ed Napleton Acura - Dishonorable Pricing - Car Dealers Near Me - Elmhurst, Illinois

Van Jackson helped me buy my used Acura TLX.. He had asked me a lot of questions about my needs for a car. He had showed me two cars that he felt would meet my needs. The second car he showed me was the car I bought. Great sales person. Thanks Van read more

I can understand why this dealship has a 2 star rating. about I stopped by Napleton Acura a couple of weeks ago on my way back from a meting to view inventory, as I was interested in an Acura MDX. After being there 5-6 minutes and walking around the showroom, no one even took interest that I was there. Certainly a different experience from when I purchased 2 vehicles from them in the early 2000's. However, I reached out to them again this past week through the internet since I was out of state to check on a particular MDX listed in their inventory, an MDX Advance in white with parchment interior and shared that I wouldn't be back in town for several days. some Jessica Stone answered by email. However, I received a barrage of emails, phone calls, and texts seeing if I was coming in that evening or the next day as if they never read my emails. I finally sent Jessica an email asking if I was communicating with a robot. Texts stated up to $7500 dollars off new Acura's. I asked for the window staicker to be sent so I could look at the options on the vehicle. She sent wrong spec sheet on one with a black interior. Finally, now in town, I called and spoke with Jessica and she acted like she had never heard of me. She had a hard time verifying inventory. I had earlier requested a quote and the dealership had not responded to the earlier request for pricing. She stated I would be paying full MSRP. What about the advertised big discounts? I would have to come in for any special pricing. I asked to be switched to the sales manager or a sales rep and she said everyone was busy and couldn't take my call. She was kirt, robotic, without feeling, and certainly could care less about my interests. A 2 star rating by the public might be a gift for this dealership. read more

I wish I read the reviews on Napleton Acura before I visited. The stories below reflect my experience. I arrived with a online price and they presented me with a price $2500 higher. Based on what I read this must be the operating model. When asked what the $2500 was the only thing I captured was to prepare the car to sell and due to Covid it requires more attention... Total disgrace. I told two friends (and will tell more) and they strongly recommended Carmax to avoid such a painful experience. Purchasing a car is frustrating and this behavior makes it emotional. read more

Do not purchase a vehicle from this dealership! They discriminate against black customers. I purchased a used Lexus and their customer service is horrible. DO NOT BUY read more

I absolutely see why this dealership has a not so good rating in the publics eye!! Shorter of my long story is that I went to the dealership after texting and calling all day about a PARTICULAR vehicle. I was told MUTLTIPLE times the car was on the lot. I drive all the way there only for the salesman to tell me they don't have the vehicle, but they have something else I can look at. That's horrible business even in sales. They are flat out liars with no apology!! save yourself a headache and shop somewhere else! read more

This is my second time been to this location , I got super bad experience today. There is a sale guy , is super fat huge guy . His personality and attitude was so poor and don't even know how to respect customer . I am here to search for car and his action is , if you don't buy a car I don't really care who you are and not even respect. I don't even know how this dealership hired racism employer. I won't recommend anyone to this dealership purchase ACURA. Either that person purchase or not purchase it should been serve with good attitude. Also he didn't grab a key and let us get into the car and take a look , just fooling and walk around with all his bullshit racism words. Very disgusting racism salesman!! read more

Cedell over at Ed Napleton Kia was great! He was very responsive and attentive to my concerns with my vehicle. I came in for a routine oil change, however he made sure he checked out other potential issues and provided estimates. Everything was done in a timely manner which I can definitely appreciate! Thanks for the assist Cedell, I really appreciate it! read more

Purchased a new car there and set up maintenance. In 3 times going there, 2 for maintenance they told me to schedule and 1 for warrantee repair, each time they didn't have my appointment and really ended up nothing being done and felt like I was a nuisance to them. Called for a customer service survey, never got a call back to discuss the issues I had. Now called service to reschedule my service and started to talk to an adviser. Advisor then quickly told me let me put you on hold and the call went off to leave a message. I feel like they know it is me and they do not want to service the new car I bought from them which is very nice. For a luxury line, competing with Lexus and Infinity, this dealership does not appear to try to meet or exceed customer expectations. Feels like a get your money and forget you. Hope this is not with all Acura dealerships. Love the car but regret buying it from this dealership. Never had this problem with any other dealership. Been about 6 months since I bought it. Would go below 1 star but 1 is the minimum allowed. read more

I went in to buy a car that was advertised on the internet 32k Honda CRV 2021. After a test drive they brought out the financial sheet that had a price of 4k over the internet price for the car and 4K in additional options. He asked me if he could get the car to 32k would I buy it. After trying to trick me with 4K over markup and 4K in accessories I started to leave. The sales manager came out and asked me if there was anything he could do to salvage the deal. So I should work with someone that tried to trick me for 8k? Needless to say I left. Dishonest pricing, deceptive practices, this is what gives big dealers a bad name. read more

Wost buying experience EVER. Drove 1.5 hours to buy a car advertised online. Dispite being told over the phone the price is flexible, they tell me that the price is non-negotiable. They are RUDE. They low balled my trade, made me wait 4 hours during the process. Finally agreed on a price, and then they retracted their offer and would not honor what they originally agreed to. Total scum bag typical dealer, I will take my business elsewhere. They tried to convince me they were selling me the car at a $3,500 loss, what a joke. It was the salespersons first day on the job. They told me they were a bar tender before. Had no clue about anything. AVOID AT ALL COSTS read more

The people here are deceptive. Not truthful at all! They will tell you anything to get you out to their dealership and can't follow up on their word! Typical salesmen. Please do your research and make sure you want to do business with them. I do not recommend at all! read more

Update: A lady from the dealership, Disa, called and was very sorry for how I was treated. She said that she was going to give me a discount on the car. I had already purchased one by the time she called me, so she offered to send me a gas gift card in the mail. I then found out that another family was played with the same trick the day after I went to see this car. This time, she was financing and was told that she had to pay $15,000 this time. Original post: I am thoroughly upset with this dealership. I went in, with cash, ready to pay for a used car on the lot. I test-drove the car with the salesman, and the car was beautiful. It was a 2015 Ford Focus SE hatchback with 55,000 miles on it, and the listing price was $8,555. The car was on empty though and needed an oil change. The inside still needed detailing and Sayed said it would be detailed while we worked on finances. I was talking to the salesman Sayed. He was a fairly kind man, but any time I brought up the subject of the numbers, it was thrown to the side. My father and I sat through and told him I did not want to do financing as Sayed tried to push that upon me multiple times. Finally, we began to look a look at the CarFax. It was clean, and the car was reasonably priced for it all. We then sat for 10 minutes as Sayed went and hand wrote every "accommodation" for the car. This included even airbags, a key, and fog lights. He filled up the page, explained it all like it was this amazing car with things nobody has heard of. Next, he goes to "talk with his financial advisor". We waited for what felt like hours before he returned with a lot of green writing on the sheet. He says "the car itself is $8,555. Then, we have the mandatory $2,000 warranty on the car." My dad and I stood up and said that I was not paying for a warranty. We did not want another thing added to the car. He said we would "haggle" with that later. The next thing on his list was a $2,500 USED CAR INSPECTION fee. They were going to make me pay almost an extra 3 grand for them to check if the car was worth selling in the first place. At that point, we stood up to leave. They wanted me, a nineteen year old girl, buying her first car with cash, to pay $13,800 for an $8,555 car. Sayed stood up to stop us and asked what he could do. We said we would not pay more than $10,000 for it. That was it. Sayed made us write it down on the paper. He then disappeared again for ten minutes and brought back a manager. The manager asked how we were. We said "frustrated", and the first thing out of his mouth was "I know the fees can be a little jarring" and before he could say "but" we stood up and left. There was no way I was paying almost double for a car that hadn't been detailed or taken care of in the slightest, and for them to do an inspection they do on any car that comes in their lot. Needless to say, they did not treat me right at all. They were rude and rash about the prices. They did not care about my sale, and were trying to rip me off with fake fees that are not at any other dealership I've gone to. I'm sure those fees wouldn't have been a problem if I had done financing, but they weren't happy with me wanting to just purchase the car. I will never be going here to purchase a car, and I'm not going to be played by them again. read more

Ed Napleton Acura in Elmhurst leads the charge in perpetuating the classic car dealer stereotypes of misleading customers in an attempt to make a sale with any means necessary. Unless you have time to waste and want to support those sorts of businesses, I'd look else where for your next car purchase. I found a car on their website and went down to see it. As I was pulling it around for the test drive, the wonderful salesperson I was dealing with came out from getting a plate and let me know someone had beat me to it and was back to sign for the car. I was disappointed but I went back into the dealership and the red flags started... As I walked by the table where a different salesman was trying to close the deal on the car, I heard him tell them "see that guy, he just wanted to test drive it and was ready to buy it but you're here to sign so let's get the deal done". Red flag number one, but I get that pushy sales techniques might work. While I was waiting to find out exactly what was going on, I heard one salesman say "I don't think it's right, but when a car has appointments on it and sells they tell us not to cancel the appointments because maybe we can sell them a different car." Red flag number two. Morning comes, and I decided to call them to see if the deal had gone through. Good old Jeremy answers the phone. He tells us "No, that car is on the lot right now, ready to go." He tells us he doesn't know why but the deal from the night before didn't go through. We confirm with him, he again lets us know it's there and he'll set us up an appointment in 30 minutes, we will (and I quote) "be the first people of the day to see the car". We cancel our morning plans, get the kids in the car and race over. I walk in and find out... the car sold that morning. Jeremy either lied to get us in, or was negligent in actually checking if the car was still for sale when we asked "Is the car still for sale?" It seems like a pretty basic question for a car dealer to get right. The people from the night before had come back in at 8am (an hour before the dealership opens, seems like Jeremy would have noticed that going on) and bought the car. We called almost an hour later and he assured us it was still on the lot and he didn't know why the deal hadn't gone through. I expressed my frustration to the manager, who offered me a gas card for my time before asking "is there another car I can show you on the lot". Clearly their practice is to mislead customers about availability and use them as pawns with other customers to try and get deals done. Cars sell and I'm sure I'll find another one, I just hope it will be from a reputable dealer that respects customers and doesn't try to pull one over on their customers like Ed Napleton Acura in Elmhurst appears to do. read more

If I could give them a 0 I would. Customer service is bad, they say what ever to get you to buy and then they don't do it. Never return your calls. You walk in and no one greets you or tries to help you. Please, do yourself a favor, and save yourself headaches. Go to a different Acura dealer. read more

The Acura is a great product. Unfortunately, the Sales manager and sales man we very deceptive. I was given an original price sheet having the MDX with stripe and ceramic coating totaling about $2500. When I went to look at the car there was no stripe. I questioned it and I was surprised my agreed final price It was removed from what I was buying. Sahham and Omeal refused to show the original paper work .They told me I needed to pay for the car before I got the DOCs I could go on , the worst purchase event I have ever had. Liars and bait and switch!!!Do not shop here! read more

Stay away from this dealer they will a few you over big time. I got 4 cars myself from this dealer and my family another 6 or 7 over last 7 years and they screwed me over on the last two Acura leases we did from them. They did a lease return without telling us. They lease returned my wife's car 1 year early! Without telling us and we were under the impression it was trade in on both of them. Now Acura Financial wants the money from us. We didn't know this. They sent it to collections and dealer is telling us it was on the contract and it's our fault. STAY AWAY from this dealer. They will screw you over. They don't care about customer retention. Even someone who gets cars so much from them. Here's the list of our cars from them as proof. 2013 Optima 2015 Cadenza 2014 Soul 2015 So 2016 K900 2016 Sorento 2016 MDX 2018 Sportage 2020 RDX 2020 MDX 10 CARS. 6 between me and my wife alone. 4 from my parents that I sent to the dealer. Literally came with them each time. This is their loyalty. Stay away. read more

I recently purchased a 2020 RLX from Napleton Acura, Elhurst,and my experience was awful. To start off my salesman did greet me at the door, but he never introduced himself by name, nor did he ever ask me my name, PROBLEM. Once he brought the car up to the dealership for me to see, we went out on a test drive. While driving he was pointing out the car's features, mainly the radio. Upon our return, he asked for my information to input me into the system, I only got his name when I asked him for a card that I saw on the desk, Diorni, I think. I informed him that I was very interested in the vehicle and wanted to know the numbers before I left, at 1130. Once he had all of the information needed, I did not get answers back until 1140 . I told him several times that my time was running out. So, once I put my coat on then things started moving, A manager came over to move things along, but I had to get to work, and I informed him to just call me. No problem. The finance guy called me on my way to work and I told him that I would come back on Wednesday, again on my way to work, but he stated that he would be off, no problem. I did return on Wednesday, only to be approached by another salesman, again no name, who wanted to start the process all over again, PROBLEM. Okay, so now another team of closers started, and I was ready to finish the purchase, which they were moving quickly to do, but I was told that the few repairs I needed done on the car would not be completed until Saturday for delivery, no problem. I then received several calls, from who knows, with no messages, from the dealership, every time I called right back and no matter who I spoke with no one could help me, PROBLEM. I even spoke to people in the service department since I knew that's where the car was going, again no clue why I was calling, PROBLEM. My frustration was getting out of control. After several calls trying to resolve whatever, the calls were about, I got another salesman, again no name, who was mostly interested in knowing what the issues were, and would not transfer my call to a manager, as I was asking only to speak to a manager, PROBLEM Finally, a manager called me back, Desa, who I must say was on top of her game, She got things moving and finished quickly., HERO. So, on Saturday, I go to pick up the car and when I arrived my first salesman greeted my wife and myself again not introducing himself to her, So we go outside he asked how the repairs looked and handed me the keys. NO CARWASH, ALL OF THE TIRES AND RIMS were dirty, and NO FULL TANK OF GAS. PROBLEM. I don't know if this is the policy of this dealership because my car was used but all I can say is BUYER BEWARE. read more

I wouldn't recommend anyone coming here for purchasing a used vehicle. They are scam artists that are running a phishing scheme! For a car that's being advertised for $28k they expected me to pay close to $37k out the door. They are running phishing schemes just to get people in the door, and the manager confessed himself. BEWARE! read more