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Wilkins Hyundai

2.2 (32 reviews)
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Natalie G.

I purchased my 2019 Hyundai Santa Fe in December 2020 and wanted to share my recent experience with others who are considering getting a Hyundai. In the past few weeks I have begun to notice the paint off of my hood begin to chip. I was informed at a local auto body shop that the original paint job was done insufficiently. I brought my car into the Hyundai service to see if they would cover the cost of the repainting. They informed me that they would not since I am not covered by the warranty and that there is nothing they can do to help. After gathering some information and weighing my options I learned that "paint chipping" is common among Hyundai models and that I'm just one of many Hyundai owners that have dealt with this situation (countless Reddit posts on this) and that there is even a class action lawsuit relating to this problem. Shame on Hyundai that they will not in good faith correct a problem which is the result of their own error. The approximate cost to repaint your hood at an auto body shop is $800. However if I go ahead and pay for this, who's to know if paint won't start chipping off another area of my car next and I'll have to go through the whole process again. I wholeheartedly do not recommend buying any type of Hyundai.

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6 months ago

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1 year ago

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2 years ago

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Steve F.

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9 months ago

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9 months ago

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1 year ago

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2 years ago

My car was in for repair had oil change and inspection on car did a great job fast and to the point

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4 years ago

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6 years ago

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3 years ago

The service department can't be trusted. Take your business to another dealer. You will be happier in the long run.

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4 years ago

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6 years ago

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Review Highlights - Wilkins Hyundai

Drew gave me the best Customer Service I've ever had at a dealership, I went in for a minor recall and maintenance service on my Palisade.

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Ed Napleton Kia of Elmhurst - "Zeus"

Ed Napleton Kia of Elmhurst

(421 reviews)

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

Edit: It looks like Marta went ahead and deleted my review on google or made it private after…read morefailing to reach out to me after multiple attempts at reaching out to her. There has been no resolution and I would never recommend this dealership to anyone. I made an appointment to test drive a car. After sitting down with the sales agent, he asked if my husband would be joining us. So condescending right off the bat. Do you ask solo male clients if their wife is coming? I test drove the car , and other than this comment all was well. I was not ready to purchase today as I am testing a few models and want to be informed. I told the salesman this and that I would be in touch. He then told me I could take the car home tonight and come back with payment on Monday. I said"so I can try out the car? Would I be signing any paperwork?" He said, "yes you'd be signing all the paperwork." I said, "I'm not doing that". As I rose to leave, he stopped me and said he wanted to give me his card. I waited, and he came back with his boss who also tried to get me to sign paperwork tonight. The boss guy also inferred that taking out a loan when you are not sure that your first loan was paid off would be a perfectly reasonable and same thing to do. This is predatory. Would I have been taken seriously if I had my husband with me? Maybe? But I'm paying for this car so he's not a required participant in the sales aspect. I'm sure you'll find someone else to buy that car, boys. I will never be coming back.AFTER THIS, I had an appointment at Napleton Valley Hyundai and the difference was night and day. Helpful, no pressure. So it's just these guys, not the whole Napleton group.

Larry Roesch Chrysler Jeep Dodge RAM

Larry Roesch Chrysler Jeep Dodge RAM

(251 reviews)

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

First of all, I only have myself to blame. 63 year-old woman and I did not realize that unless your…read morecar is under warranty, you never, NEVER bring it to a dealer for repairs because you will get ripped off. I naïvely thought I could trust this place because it's where I bought my Jeep in 2018. I brought it in and was very specific that there were TWO issues that needed to be repaired. They told me it would cost $225 for EACH issue they were looking at. At that point, I should've picked up my car and brought it somewhere else but once again, I trusted that at least my car would be repaired. So right off the bat no matter what was wrong with my car. I would be paying $450 for them even to look at the car . My first issue was that there was no heat. They called me and claimed that I had a dirty cabin filter. Could not have possible because I religiously take my car to Valvoline and Valvoline makes their money changing filters. Mine happens to be one they always have in stock. Service guy claimed this was the case and why my heat was not working. They replaced this filter and of course the heat still did not work. They then gave me a quote of almost $3500 to fix my heater which I declined. Then told me I had a whole bunch of small lightbulbs that were out. In the phone conversation, I told them I was not concerned about the lights. But they fixed the lights anyway and charged me. My fault again. I probably should have screamed "NO! DO NOT FIX THE LIGHTS!!" Then they claimed the wheel bearing on the front of my car were so bad that the car was "too dangerous to drive." Again I told them I had not heard anything. Recently had new wheels (not tires.. WHEELS) placed on my car at Firestone and Firestone told me this is something they would have seen. But again I was naïve so I told them to go ahead. The 2nd issue was a bad transfer case. They told me they were unable to duplicate the problem with the transfer case. I begged them to please take my car on a short drive so that they could diagnose.. it was the main reason I brought my car in and WOULD have been covered by my extended warranty. This issue had already been diagnosed by a Jeep dealer near my house but silly me thought bringing it to the dealer where I bought the car would be a better idea. I do not believe they even tried. Because the second I got back into the car, I could hear the same loud roaring sound. I picked up the car and I drive out of there after paying over $900. I still do not have heat and I still have a bad transfer case. I finally followed my son-in-law's advice and shopped around, and I am sick to my stomach because all of the local mechanics would have charged me less than HALF of what they charged to fix the so-called broken wheel bearings..And all of them quoted a third of what this dealership wanted to fix my heat. So disappointed. also, now there is a engine light on in my car that was not on before. And there's a piece of metal hanging down from underneath that was not like that before. I'm so disgusted with this place and I don't even want to try to fight them. They got me coming and going. When I'm looking for a new car, I'll be sure to go back to the North Aurora Jeep dealership that was so kind to me in the first place

Wilkins Hyundai - car_dealers - Updated May 2026

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