I've purchased three cars from McGrath City Mazda, including one in April 2026. I've also come back for routine service. My buying experience has been fantastic as Brad S listened to my car needs and preference for a very efficient process of picking up the car and he delivered every time. Adrian Chaidez delivered the April purchase and walked me through everything thoroughly, providing a very pleasant and easy experience. Very happy and will keep coming back. read more

McGrath City Mazda - 2026 Mazda CX-5 - Car Dealers Near Me - Chicago, Illinois

The Sale Manager and the Service Manager are both liars they should be honest with there customers, They gave me papers saying my car had not been in a accident and come to find out it had and now they are trying to do part of the repairs ,I'm going to the BBB. And the Media read more

I drove from the far west suburbs to look at a certified 2025 CX90. The salesman was friendly, manager was just okay, if not a bit condescending during negotiations. I didn't get the price I wanted so I left, no hard feelings. I drove over an hour back home and then received a phone call saying they could do the deal. I wasn't driving back to the city that day and the car I wanted sold shortly after. No big deal... A couple weeks later, I got a call from my salesman saying they had a 2025 CX90 with 37 miles on it. I was interested, so we worked out the deal over text; or so I thought. I cleaned out my trade, pulled cash out of the bank, and had a confirmed scheduled appointment to drive back down the very next day to pick up my car. A couple hours before I got there, I received a text saying the car had sold. They offered me another CX90 with 3000 more miles on it for the same price. My other option was another CX90 that had exactly the same mileage, color, and options as the one I agreed to buy. However, for some reason that specific car was $1000 more than the deal was negotiated for. I told my salesman since they sold my car, give me the other one at the agreed price and I will come and get it. I never received an answer. I was so disappointed I texted them later saying to forget it. Which sucks because I really wanted the car. read more

Received a coupon to get discounted dealer oil change and rotation. I was intrigued as the last time I came here it was a trailer. Well now the new service station is built and it is nice. The lobby has ample seating, good coffee machine and free Wi-Fi. The new building is aesthetically pleasing and has lots of parking. The location was pretty easy to access with plenty of nearby dining and shopping to past the time. I made my appointment on line. Dropped my vehicle off and stopped over to do some shopping in the plaza about two blocks away. I got an email and video midway through with services they suggested. Made my selections and car was ready twenty minutes later. Oil change includes inspection which comes with a video. I was also given a thorough handout indicating what needed to attention in my vehicle. Overall my I was satisfied with my oil change. I believe the Mazda Autobarn In Evanston washes your car with a service. That would have been nice. I would return to get my Mazda serviced in the future. My service advisor was thorough and they respected my time. read more

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I went with my son to McGrath City Mazda so he could buy his first new car, and we had a great experience working with Alex Bigelow. Alex was the salesperson who helped him, and he couldn't have been more professional, patient, and knowledgeable throughout the entire process. He took the time to explain everything clearly, made sure my son felt comfortable with each step, and never pressured him into anything. It was clear Alex genuinely cared about helping him find the right fit. Buying your first car can be a little overwhelming, but Alex made it a smooth and positive experience. I'd absolutely recommend him to anyone looking for a straightforward, honest, and helpful car-buying experience. read more

I stopped by McGrath City Mazda today telling myself, "Relax, you're just here to test-drive a CX-90." Fast-forward one hour: I'm happily signing paperwork and wondering how this amazing SUV became mine so fast. A huge shoutout to Layla Hill -- she's the real deal! Super professional, incredibly knowledgeable, and explains everything in a way that actually makes sense. She knows every detail about Mazda: the smooth inline-6 engine, the beautiful interior design, the safety features, the tech -- you name it, she can break it down for you. Talking to her feels like getting VIP service from someone who truly loves helping people find the right car. And the CX-90? Honestly, Mazda knocked it out of the park. It's powerful, quiet, stylish, and surprisingly fun for a big family SUV. The interior feels premium, the handling is classic Mazda-smooth, and it just fits Chicago life perfectly. The manager and the whole team at McGrath City Mazda were also fantastic -- welcoming, efficient, and just genuinely good people. The whole experience felt easy and enjoyable from start to finish. Plus... let's be honest. In Chicago's winter -- where the cold likes to remind you who's boss -- a dependable gas-powered Mazda with AWD is still the way to go. Warm, stable, confident on the road. Exactly what I need. If you're looking for a Mazda in Chicago, definitely stop by McGrath City Mazda and ask for Layla. I went in "just browsing," and drove out grinning. Highly recommend! After a few days and 200 miles on my new Mazda CX-90, I have to say: this car is perfect for highway driving. The engine has plenty of power -- honestly, it doesn't feel any weaker than my old V6 GLE350. The big bonus? The CX-90 runs on regular 87 gas, while my GLE350 needed premium. My wallet is already smiling. The interior isn't as spacious as the exterior might suggest. I think that's because of the longitudinal inline-6 engine and Mazda's amazing attention to weight distribution -- 50:50 front-to-rear and 50:50 left-to-right. Seriously, they've engineered this thing like a precision sports car in SUV clothing. Comfort-wise, it's not bad at all -- but if I compare it to the GLE350, it's slightly firmer. However, that firmer suspension translates to better handling and cornering confidence, which I love. I feel more in control and planted on the road than I ever did in my Mercedes. Big props to Mazda engineers for making such a well-balanced, fun-to-drive SUV at this price point. My only wish for future CX90 updates: keep the amazing handling but give a tiny nudge toward a little more comfort. Still excited to put it through a winter snow test -- can't wait to see how this AWD monster handles Chicago's worst! read more

The service department is above and beyond. James is an amazing service manager and made my experience an awesome one. Very communicative and gave me the assurance that the problem would be resolved with our vehicle. Can't say enough nice things about James and our experience dealing with him. Highly recommended. And the mechanic Marco is a miracle worker. The time and dedication he put into our 2019 CX-9 to resolve its issues was above and beyond. Just amazing. Thank you all for this wonderful experience. read more

AVOID SERVICE HERE, I WAS ACTIVELY SCAMMED. Terrible experience, I feel like i was scammed by the service department. They will shove an iPad in your face and tell you to sign without any indication of what you sign for, then they will send you a bill for multiple services you didn't ask for and tell you they were already done and you signed for them. I specifically asked "What am I signing" in the dealership when i dropped my car off, and they told me "just for us to work on your car" then come to find I was charged hundreds of dollars for services I DIDN'T ASK FOR, and i asked to take them off and they said "well you signed for this and the work is already done so unfortunately you have to pay. I was ACTIVELY scammed by this dealership. AVOID. read more

I visited yesterday The McGrath Honda dealership for an oil change and recall appointment. And I had an excellent experience. Devin was extremely helpful, professional and attentive. He provided outstanding service and even asked me if I need a ride to work , which I really appreciate THANK YOU, for making the process smooth and stress- free ! HIGHLY RECOMMEND read more

I purchased a 2022 Suburu impreza and am very satisfied so far. Salesperson Layla Hill answered all my questions and nicely guided me through the sale. She is a knowledgeable rep and I enjoyed her assistance. It took 3 and half hours to complete. I am very skeptical of used cars and most car dealers, but driving this Suburu is a pleasure. I traded my old car for a minimal price. The showroom is quiet and pleasant with a good coffee machine. I would recommend McGrath City Mazda to friends. read more

The online prices for their used cars seem like a great deal at first, but don't be fooled. Once you show up, they'll start adding thousands of dollars in extra fees. By the time they're done, the total price is almost the same as a new car. The managers and salespeople keep pushing their financing plans and unnecessary add-ons. They don't negotiate and clearly only care about making as much money as possible. DO NOT BE ATTRACTED BY THE LOW PRICE ONLINE! read more

Absolutely the smoothest car buying process I have ever experienced. I scheduled a test drive and my sales consultant, Andrian, recorded a custom walk through of the car and features, so I can see the car before I arrive. I was talking to other Mazda dealerships in the area and this extra effort set McGrath aside from the rest. Andrian was very professional, helpful, patient in explaining all the new tech (my old car was a 2011), set up my CarPlay, Mazda app and my first service appointment. Everyone was very friendly and welcoming, and there is a sense of teamwork there. I didn't feel pressured at any point of the transaction and the manager helped us work out a deal that I feel good about. Loan process was quick and easy too. Andrian called a couple days later to follow up and answer any questions. read more

Bad experience. Manager only cares about money. He looked mean. No negotiation, no polite service. 3 days after signing the agreement they called again and tried to make us to sign another one with a high APR. Bad service, much scam. read more

I knew I wanted to work with Alexis and only Alexis when I received a video personalized to me showing the car I merely inquired about. No other dealership had done anything like this, with all others only using the same cheap, predictable ploys. He wasn't running a game, he was straightforward, and it also wasn't overboard. Meeting in person, he was very gracious and just as direct and approachable. He also has a sense of humor, and perhaps more importantly, he laughs at my jokes. Alexis made the car buying process as simple and enjoyable as it can be. I love my car so so so much and am very happy to have crossed his path. Everyone at McGrath Mazda was great, but do not hesitate to work with Alexis Melchor! Thank you, Alex! read more

McGrath City Mazda - Car Dealers Near Me - Chicago, Illinois

Alex B.is a joy to deal with, simple straight forward to get us a new car within a reasonable time and even stay behind the office hour to make sure we are totally satisfied with our car. Great experience read more

We had a great experience getting a new Mazda at this dealership. Initially, after we were contacted by the dealership, we were told the price over sms which was lower than the listed price on their website as they had a promotion at the time. When we got there, there was no hustle at all, they honored the price they gave us without any issue, no waiting, no crazy tactics, no arguing whatsoever, and we bought our car within 2 hours, including the test drive and doing all the financial work. Everyone at the dealership was very attentive and did their job quickly, was nice with us.and tried to help us in every way. And of course we love our Mazda now. read more

I recently had a couple of issues going on with my Mazda MX-5. It was taken to the McGrath City Mazda service department for diagnostic and the repairs needed. It was there where the technician/service advisor Estiv (Steve) Bonete was more than professional! He was superiorly kind and extremely knowledgeable about the issues my MX-5 was having. He was VERY courteous while explaining to me in detail the issues my car was having and it's remedies. Not only did he keep me up to date with the progress of the repairs being done, he always made it a point to encourage me and that gave me peace of mind while I waited for the car to be ready. I STRONGLY recommend asking for Steve Bonete in the service department at McGrath City Mazda service. He will certainly do his utmost to guide you in the right direction and do right by you 110% every time. read more

McGrath City Mazda - Business card. - Car Dealers Near Me - Chicago, Illinois

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Thank you so much to José for helping us to get our first Mazda CX-5 last Saturday! He was very kind, helpful and knowledgeable. We had the best experience! We are so happy with our new beautiful Mazda! read more

McGrath City Mazda - Mazda CX-5 - Car Dealers Near Me - Chicago, Illinois

The price may seem like a great deal online but once you go in and see the all in they bake in a hidden 2k certification fee for used cars. They also don't negotiate at all. A great way to not get business or be competitive with any other dealers. read more

I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. I worked with two different people - Daniela and Ivan. I get back from procuring the certified check for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Or at least let me know and I would have offered to put down a hold amount. This is completely disrespectful of me and my time. One of the many reasons people don't trust car sales. Rediculous! read more

Fantastic car buying experience! Ivan Ontiveros made it easy and stress-free. He was incredibly helpful and secured a great deal on my new Mazda CX-5. I'll definitely be coming back for service and referring my friends to him. read more

Very friendly staff, easy to work with and got a great deal on my Mazda CX50. Adrian was super helpful with everything from showing us the car to setting us with a test drive. He helped us get a great deal by working with his manager Chris. Highly recommend Adrian, he is the best!! read more

Bought a used Mazda from them and I should have walked out mid deal but the wife wanted the car. First they increased their best internet price by $500 with some BS used car inspection and prep fee. Next was the hard sell for extended warrantees and protection packages. They even tried slipping one back into the sales agreement after I told them No. read more

The shadiest of all dealers. Spend your money and time elsewhere. I set up an appointment to see a vehicle that was "available" drove an hour and when I got to the dealer was told it was in "detailing". Mind you they have a small lot, and there were multiple cars that could've been the one in question. Also why list a vehicle for sale if it's not ready to be sold? The salesman then showed me a comparable car but a year older than what I came to see, the car wasn't even cleaned inside or out, there were stains on the headliner, snow all over the car, and a crack on the windshield. I told them I was not interested in that car and they offered to fix the windshield, and I said if I was to wait for that I might as well wait for the car I came to see to get out of "detailing". The salesman said he was going to send me videos of the car later in the week before I drove another hour there to confirm it was what I wanted... never heard anything back from these guys. I'm guessing when I asked for the out the door price they figured I was asking for too much. Oh and let's not forget that when I called to ask for the OTD price after I left, customer service transferred me to service, and then I got transferred back to her, and then she transferred me to the salesmen who when I spoke to him last said he was "off for the day" it was mid afternoon... I was highly disappointed as I was ready to purchase that day. I happily went and bought a car from enterprise car sales the next day ... which happens to be where this dealer gets most their used cars from anyway. I got a solid deal, better car in better condition, and NONE of the hassle and bs that McGrath gave. This review isn't even all of the shadiness I picked up on here but I will NEVER be back and highly recommend anyone steer clear of this place. TERRIBLE BUSINESS! read more

Shout out to Alex and Spike for making my car buying experience super pleasant and easy. Very personable. I came to buy one model and was steered to an even more affordable model that fit all my needs even better. Highly recommend! read more

McGrath City Mazda - New car - Car Dealers Near Me - Chicago, Illinois

I test drove a 2024 CX-5. Their manager repeatedly added extra warranties ($2000 each times 2) that I said I didn't need. He also demanded that I get a co-signer instead of increasing my down payment, until I threatened to leave. A very inflexible and shady staff work here. I felt like a prisoner surrounded by guards. Go to a Toyota dealer instead! read more

Mcgrath, start taking notes. Take Alex Bigelow, put him in a cloning machine, and make a hundred copies of him, and you'll have 5-stars on Yelp across all your dealerships. I really can't say enough about how FUN of an experience it was buying a car from this guy! Alex brought genuine enthusiasm and attentiveness throughout the entire process; he walked us through feature after feature of the vehicle we were interested in and answered every smart and dumb question we had with ease. He always knew how to make us laugh but even better, knew the product inside and out. It felt more like buying a car from a friend rather than a dealership and I wish all car buying experiences could be like this! I always dread the trip to the finance office because its usually so unpleasant, but Sean felt like a brother from another mother. I wish all the finance guys could be like this! I dont know how he's so much fun with that cramped tiny office, but we had lots of laughs there too and he's a total professional but also a great guy. Buyers, just make sure you go in with the right expectations. I knew that we would be pitched lots of extras maintenance/quality of life options that are super high profit for the dealership and sure enough, there was a McGrath "finish first" bundle, a McGrath "mandatory" bundle applied to every vehicle sold ($2000), a McGrath maintenance bundle, and a McGrath extended warranty bundle. If you opt for all of these, it's close to $9k-10k extra on top of the sticker price of the vehicle. Just say no. This stuff makes everyone hate car dealerships but if you're expecting it going in, it makes it easier to say no to and will make for a better experience overall. Thanks again to Alex and Sean for making our car buying experience exceptional and we walked off the lot with a stellar car and lots of smiles. read more

I just leased a CX-5 from McGrath City Mazda, and I honestly can't say enough positive things. The staff was friendly, welcoming, and fair throughout the entire process. We initially connected with Mark Szetlak, who helped point me in the right direction, but when it came time to pick up the car, it was our sales consultant, Adrian Chaidez, who really made this such a positive experience. Just a week prior in my car search, I had an awful interaction at another Mazda dealership in the Chicago area (not McGrath). They were unprofessional, rude, and used shady sales tactics. McGrath felt like night and day. Adrian was incredibly helpful, patient, and made the whole process easy and stress-free. He was genuine and provided honest service. He listened to all my questions and was super knowledgeable about the car and its features. Most importantly, he made sure I felt completely confident and comfortable before driving off the lot. This experience was a million times better than my last dealership visit, and I'd highly recommend Adrian to anyone in the market for a new car! read more

Dealership would not honor my first 5 services (oils change) covered that I paid $400 for when purchasing the car

Adrian and all the staff I worked with at McGrath are so helpful, knowledgeable, friendly, and easy to work with. And the service department there is also fantastic. We bought a car a year ago and were so happy that when it came time to replace our other car, we didn't even consider going anywhere else. read more

Don't recommend buying a vehicle here. They add all kinds of fees and items to you when trying to settle on the price of a vehicle. They also low ball you on any trade ins. Don't waste your time and money at any of the McGrath Dealerships. Hade a similar experience at the McGrath Subaru dealership on Evanston. There they try and charge you for items not on the vehicle. read more

Putting this review here in hopes that no one else gets duped. I'd scheduled an oil change for April. It's the only thing I've ever gotten done at this location for years as I have a maintenance plan and it was the only thing I needed. I showed up at my scheduled time feeling slightly under the weather, but knowing that all I'd be getting was an oil change and then I'd get to go home and sleep. The service technician walked me around my vehicle and explained some things they would recommend and then ask me to sign an iPad indicating that we had discussed those things. Admittedly, I wasn't on my A-game which would have caused me to ask him to let me read the entire page that I was signing. That was my mistake. I signed off on those "suggestions" in the lower right corner of the iPad. I was led to believe that I was agreeing to the oil change that I'd scheduled and for them to look over the vehicle and make more suggestions. Bing bang boom, after much back and forth via text message during my visit (I'd been given a loaner vehicle to use while they looked over my car which should've been a red flag, but, again, feeling under the weather had me off my A-game), I go to check out and I'm being charged almost $500! I look over the charges and realized I'd been duped. I'd turned down the "additional suggestions" of roughly $600 with of services I could do on my own (I will not be charged $70 to replace a cabin air filter, thank you ), but I was on the hook for the sneaky services the technician had me sign off on in the beginning. You can tell these were not things we'd discussed, as he hadn't deducted the cost of the oil change that's included in the 20000 mi service. While my bill was being adjusted, Joe Borrelli came over to gaslight me, rubbing salt in the wound. I paid for my services and left. After the visit, I received no less than 10 text messages and emails asking me to review the service experience. I replied with STOP to one number to be removed from messaging and they messaged from another, then moved on to email. I finally wrote the review and followed up to the client relations manager who assured me that she was making note of my concerns. I've obviously been written off. If you visit for service, look alive and question everything. I used to think I could trust this location's practices, but they're no better than any other garage, looking to scam a customer for a little extra . read more

McGrath City Mazda - Car Dealers Near Me - Chicago, Illinois

Purchased the car late 2023 and was told that I would receive 2 oil changes with tire rotation. I was harassed shortly after purchasing to come in a redeem one of those oil changes. Although I felt it was way too soon I did it anyway, only to be told that it was too soon and they weren't going to do the tire rotation. I asked at that time when I should come back and was told when I get to 10k miles. Fast forward, I'm not even at 10k miles but came in anyway. Now I'm being told that oil change contract has expired. What makes the situation even worse is they made it seem like they were doing me a solid by taking care of what I came in for at a small cost of $89.99, EVEN though I receive mailers for that exact service for $69.99. Beware when buying a car from this location, as they will tell you whatever you want to hear in order to sell the vehicle. read more

The salesperson was cordial and straightforward with the price from the very beginning. Kudos to Ricardo Hurtado.

5 stars for Ricardo - was super helpful and transparent. Would recommend working with him in the future

Overall the service was good and we came, tested, and ended up buying exactly what we were looking for (a new 2020 CX-5) for a reasonable price. We were helped primarily by a young Sales staff named Delia. She was very sweet and accommodating. Our original appointment was for Jessica but she was busy when we had arrived. Delia took us on test drive and discussed many features and differences between the car models. She was very informative about the features and less about the financial or documentation/registration part. She was young and new but put her best foot forward and was honest about her knowledge. She introduced us to the sales and finance staff who were more of the "car sales man" personality types which is what we expected but was not too pleasant. We knew what we wanted, knew the base prices, knew we had good credit, and could afford a decent amount down. So when we were good and made up our minds. The negotiations began over the best price. We ended up happy with our deal and got a great car. The pushy ness was a little condescending and annoying at times. And the examples and talking around was just too much. "You remember when we had the record low temp polar vortex?, well If that happens again you wanna be covered... it's only $50 more that's like coffee every day... extended warranty blah blah blah". Sure dude if record lows hit again I'll sure be sad we passed up your offer. Anyways we are happy with our beautiful new car right off the truck! 5 miles on it. And looks pristine. The place itself has a good show room. Bathrooms could use some cleaning. And everyone wore masks and had hand sanitizer available. read more

McGrath City Mazda - New 2020 Mazda CX-5 Touring - Car Dealers Near Me - Chicago, Illinois

Purchased a 2022 Mazda CX-5 2.5 S Select Package from McGrath City Mazda. Advertised listing price of $23605 - what is current shown in the photo. My sales Rep, Yazmin Gaytan, has been terrific. She is very knowledgeable about the car and was willing to negotiate a reasonable(Listing price is NEVER the OTD price) final price tag. When I sat down to talk about the car payment and the finalize OTD price tag, there were two add car protection add-ons - each around $2k, so a 4k add-on on top of taxes, doc fees, and UCI fee($500 for car maintenance). The total with all the whacky add-ons = around $31k Now the car protection add-ons aren't "mandatory", but seems like they REALLY try to push this service onto you. Unsurprisingly, I was more or less anticipating this. I think this is the part where YMMV depending on the rep/dealer. When I saw the absurd OTD total, I was prepared to walk. I explained that I will not use nor plan on using the car protection add-ons. I do not drive to work but work mostly remotely from home, so there is no urgency on my end. This makes walking a lot easier with an all or nothing mentality. Long story short, after 3 attempts, we negotiated and agreed to settle and she removed the 2 car protection add-ons. I paid in cash total $27.k. Regardless, I'm still giving McGrath and Yazmin 5 stars because she does seem like she tries to work with her customers to get the best deal. Taxes, Doc fee, and UCI(it's maintenance cost - don't remember acronym) was justified in my book and aren't negotiable. I would recommend Yazmin to anyone looking for a car here because if you say "No", she tries to work with you to "reduce", remove add-ons, or honor listed price tag as close as possible. There will obviously be pushback from any dealer, but there is nothing wrong in saying "No" to these if you genuinely do not wish to use the car prot. service. Last reason why I pulled the trigger on this car - The tires are in pristine condition and they look brand new! read more

McGrath City Mazda - 2022 Mazda CX-5 2.5 S Select - Car Dealers Near Me - Chicago, Illinois

Everyone dreads the car buying experience because of the typical salesman but Juan definitely made it worth our time! He was extremely knowledgable, understanding, and showed a sense of urgency when attending to us. He was sure to tell us he didn't like keeping his customers waiting and proved just that. I definitely appreciated his salesman skills and honesty. We initially just went in for a test drive and came out with a brand new Mazda CX-5. I'm entirely about customer service from the get go and this guy definitely earned our interest. Jesse and Efren were also patient and explained things thoroughly. Although they are sales people they did attempt their usual sales pitch on additional warranties but we never felt pressured to do something we did not want. Overall our car shopping experience went well and we are happy with our purchase. read more

Have wasted countless hours driving to the dealership for service I was assured would be covered under a pricey service plan. Was assured service was covered before making the long drive to the dealership, only to find out that it wasn't covered, too many times to count. Adding insult to injury is the bait and switch to the trailer that has been home to the service dept for the past 2 years. Very different than what I was led to believe I was paying for! read more

I purchased a Mazda 3 Sedan Carbon Edition from McGrath City Mazda. Alex Bigelow is the best! He made my experience buying a car stress free. His professionalism, easy-going attitude and patience made him a pleasure to work with. He is extremely knowledgeable about all the features of the car and answered all my questions, big and small. I would gladly work with him again and recommend Alex to anyone looking to buy a Mazda. read more