Me and my family walked in looking for the best deal possible and Jose got it done. No other dealer was capable of providing the best deal. But Jose made the numbers work and gave me and my family the best deal possible. Truly exceptional service. Thank you read more

This has been one of the most frustrating dealership experiences I have ever had. I purchased my 2022 GMC Terrain on 11/21/2022, and for over three years I have been dealing with an ongoing transmission warning light, poor acceleration, and shifting issues that this dealership has failed to fix. Early on, I was told the issue was "not serious" and that I was covered. That turned out to be completely misleading. I have brought my vehicle in multiple times and even left it for an extended period, receiving a loaner, yet the problem continues. At my most recent visit on 2/3/2026, I was told there is nothing they can do because the light comes on and off. I was also told I needed filters, but within a day, the transmission light came right back on. I emailed management last year and never received a single response. No follow up, no accountability, nothing. Now I have been instructed by GM to take my vehicle to a different dealership, which says everything about how this one has handled the situation. This is the third winter where I cannot rely on my vehicle, with a 50 percent chance it will even warm up and run properly in Chicago weather. Between the distance, my demanding job, and dealing with health issues, this has been exhausting. I bought my last two new vehicles to avoid this kind of situation, but instead I have been stuck with an unresolved issue and a dealership that refuses to take responsibility. Avoid this dealership if you expect real service or follow through. read more

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Left my truck 4 hours for a break change and was told it was going to be done in 2 hours . Didn't get it done . Never coming back here again . read more

I bought a lovely new to me pre-owned vehicle from this dealership. Martize was my sales person and considering I did all my sales info online and over the phone he was great. Very communicative and reassuring when I had never bought a car long distance before. We drove to Chicago from north west Wisconsin, and spent the weekend ahead of a snowstorm that hit on Sunday. I had an appointment at 10:30 AM on Monday to pick up my car and complete my trade. When I got there, no one knew who I was or what I needed. After telling one younger woman, she had us sit in two chairs near a desk, and told us to wait there. 30 minutes pass. I go back to her and ask what's happening. She tells me she has texted my sales person and he hasn't responded yet. I wait another 20 minutes. Nothing. Now I'm upset. She tells me she doesn't know what else to do!! Finally another sales person Cory steps in and asks what's happening. I tell him and he takes over. The long and short of it, I was there for an HOUR AND 20 MINUTES before I ever laid eyes on my new car! By the time I left, after signing documents etc. I had been there two hours! Sell cars, great! But your internal communication sucks!! If a customer makes an appointment and honors that appointment, BE PREPARED! They just spent thousands of dollars at your business! Honor their TIME as much as you honor their money! read more

Buyers beware!!! This dealership installs LoJack's on vehicles and then lists as an item that you have to pay for. They refuse to remove the charge and the LoJack. Even after refusing to remove, we received no paperwork on it or instructions for our personal use for tracking. This makes me believe that this is something they will be tracking along with their finance company. After numerous calls to the GM, Corey, with no returned call, I have basically given up. They should have removed the charge and removed the device but instead we had to pay $400 for something that was not authorized or wanted. If they read this maybe they will have a conscience and refund me my money!! LOL The one good thing about this sale was working with Nubia! She is knowledgeable and great to work with. Cannot say the same for the salesperson, Tom. read more

Yeah, they are just as incompetent as any other dealership. Called and made an appointment for an oil change for today. No record of it when I got there. Not my prefered location but also wasnt for my vehicle, so whatever. read more

had a very rushed and frustrating experience at this dealership. They rushed me through the entire process, and it wasn't until the end that I discovered hidden add-on charges. During the test drive, instead of letting me familiarize myself with the car, they kept talking over me and then claimed they had mentioned important details afterwards. On top of that, I was shocked to receive just one set of keys for a 2024 car, which feels completely unacceptable. Overall, the lack of transparency and attention to detail left me very disappointed. read more

Castle contacted me several times to come in and sell my car after getting a KBB quote I requested online. I was explicit about my price and they assured me they would beat my other offers. I confirmed three times that I only would drive from out of town to beat my current offer. Long story short: they lied, my husband and I wasted hours driving both of our cars from out of town, and they offered about a third of what they promised. It was a scam. read more

I had an outstanding experience with Nubia as my car sales consultant. From the moment we walked in, she made the process seamless and stress-free. Nubia listened to our needs and quickly found us the perfect car without any hassle. Her professionalism, knowledge, and friendly demeanor truly set her apart. I highly recommend Nubia to anyone looking to buy a car--she made our experience enjoyable and exciting! AJ our service advisor as always 10/10! read more

I went to this dealership to get car repairs, after checking out my car they told me it would cost 2,400.00. I called my son and read off all the repairs they had listed, he told me they were lying, to get my car and leave. I told them I didn't have the money and left. The guy told me I would be driving and my steering would freeze causing a bad reck, he also said I had several leaks that needed to be repaired, and I shouldn't drive my car until I get all these repairs done. I drove my car for a year, then the lord led me who to go to on the yelp site, I got all my repairs done for 630.00 and the mechanic said I had no leaks at all. The place I took it to is Russi's Auto Service. If I could give Castle Buick a zero rating I would. read more

I'm in the market for a 2024 GMC denali ultimate 3500 HD. They are difficult to find in the Chicagoland area. I found one on line located at Castle Buick GMC in North Riverside, Illinois. I went to the dealership about a week ago on a Monday. I didn't let the salesman know, but I was ready to buy that day. The truck was exactly what I wanted. I think the salesman name was Che, he showed me the truck, we got in and I started it. After starting it Che said it was low on gas and we couldn't go for a test drive. I said what? No way I'm buying anything from there. They don't even have gas in the vehicles to test drive them, and after reading these reviews I'm glad I didn't. read more

BUYER BEWARE/FUTURE PERSPECTIVE CUSTOMERS BEWARE. UNINFORMED STAFF. ABSOLUTELY CARELESS MANAGEMENT. Waste of three hours, gas, and toll money. And drove sixty miles round trip due to an incredibly uninformed but overly-confident BDC consultant. Or was it a bait-and-switch all along?? As evidenced in the pictures below, I asked explicitly TWICE in what I would consider as possibly the most clear and definitive way possible, as to whether this dealership would be able to take in our Ford F150 with one or two payments left on the lease as a trade-in for a new Yukon SLT on the lot. The first time, I was told this could probably work. The second time (second picture) I was 100% assured this would not be an issue. As such, I set up an appointment and my dad drove to this dealer from Chicago after work, and I drove to this dealer separately from the suburbs after work. We spent over an hour taking a look at the car, going on a test drive, the works. Pre-qualified with a trade and ready to buy that day. Only to be told by some type of manager who was either too scared or careless to even come up to our face and tell us the BDC consultant was wrong, and in fact, they couldn't take in the F150 and had no work around. He did not apologize for his exceptionally uninformed and over-confident staff. Instead he sent our new salesperson back and forth several times as if she was running up the stairs asking her daddy if her friend could sleep over on a school night. Dude, come over here and apologize and be a man. Or if you truly just didn't care, get a different job that doesn't involve customers. These car dealership staff act like they work at Verizon selling budget android smartphones or something. They have absolutely zero awareness or care in the world that they're selling what amounts to most folks as the second biggest purchase they'll ever make in their life. Maybe the BDC consultant knew this all along and just lied to get us in the door to perform a bait-and-switch??? Regardless, one star either way. Classless. Our car salesperson on the other hand was fine, she was new but she was sweet and this was through no fault of her own. Incredibly unfortunate and an absolutely well-deserved one star review. Your BDC consultant and your careless and/or scared "manager" absolutely earned this one. I always start and five stars and detract from there. Castle, you're dead to me. read more

Castle Buick GMC - Car Dealers Near Me - North Riverside, Illinois

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Once again, a great buying experience thanks to Tito, Corey and Fernando. Each and every time we need a new vehicle we go to Castle Buick. Treated with kindness and respect. My family has purchased 7 cars from this dealership and we will continue to do so. Thanks again, my son is thrilled with his new purchase and the ease of the buy. read more

Went to buy a 2500 gmc AT4 yesterday The sales person was nice but on the website it said the Castle price which was sticker price. Not that I ever want to pay sticker for a gm product, but I was willing to do that. Spend over 2 hours in that place and then they come back with a $5k up charge. I left, will never go back. Already have two other dealers that will honor the MSRP. So they will get my business. Went to carmax to get a price on my trade in and they gave me $2500 more than Castle offered. Not a dealership I would ever do business with. Good luck to anyone that deals with them. read more

I took my car to Castle Buick in May for an air bag recall. In September I brought the car to Carmax to sell it. When Carmax ran the auto check it showed that the technician at Castle Buick had entered the odometer reading at 151,000 miles. The actual miles was 74,000 Because of the high miles Carmax offered me $700. It showed up as a possible rollback. Had to take the car back to Castle to have odometer corrected then call Experian to have them update the auto check. Back to Carmax Now the car is worth $2,200. Castle almost caused me to lose $1,500. Asked the manager at Castle if he could throw in a free oil change for the hassle. He said "Sorry, no I can't" Something as simple as "Sure, sorry for the inconvenience we caused you" would have cost them nothing and it could have generated goodwill and prevented this poor review. Will never do business with Castle again. read more

absolutely terrible customer service, was assured by Carla that a certain vehicle was in stock, drove over an hour to find out it was not in stock and they could careless to even try and explain the mix up. there in no way I would ever do business with them, there are much better run dealerships out there, do yourself a favor and find them.. read more

They can't figure out how to stop sending me junk mail!! I've been trying for two years to stop their junk mail. If they can't figure that out, how good are they at anything else?? I'll never go back there again. read more

Horrible service!!!!!! The receptionist is worthless and always has an attitude and some of the representatives have the same attitude as her. They need a training on how to act with customers! The only reason these individuals have jobs is because we chose to bring our vehicles to get service. read more

Was in the market to purchase a vehicle was going to put down a nice down payment you would think they be happy with that long story short they add all these hidden fees that people don't need or want wanted a low monthly payment they wanted more money down to get to that payment but still wasn't close that I wanted didn't even get to the interest rate they were charging me and have good credit these dealers are pure scam artist and full of shit I walked out there lost and proudly get my vehicle someplace else where they don't hassle you and no pressure read more

My husband brought his truck in with a full warranty and he keeps bringing it back to them because they are trying there best not to honor the warranty and the warranty is from GMC I think they don't know what there doing the young representative on the call was laughing because my husband was frustrated he has brought his car back to GMC after they say they fixed it. GMC they keep asking my husband does he want to see his truck like there deliberately trying to sabotage his truck and we're not happy about that the better business bureau will get contacted very bad business. read more

Horrible dealership - take your business elsewhere. Shopping for a used car for my mom. Serious buyer, ready to purchase today. I called the dealership to ask about the 2014 Buick Verano that I saw online, and verified that they had it in stock for a test drive. I spoke with Alexandra on the phone, and made an appointment to head over. She said that she would pull the car out front, so it would be there when we arrived in 1.5 hrs. She sent a confirmation text to my cell phone, and I replied. We drove an hour in traffic, arrived at Castle, but no car out front I asked for Alexandra (as she instructed me to do so), and was told that she just handles phone calls, and that Tito would be helping us. Tito kept going to the back, then the counter, then back & forth. Tito informed me that the Verano was not there - it was at the body shop in Brookfield! Ridiculous - spent two hours in traffic roundtrip, wasted gas, all for a confirmed appointment that didn't really exist. No apology, no offering to help - epitome of poor service and unprofessionalism. Don't waste your time at this place. read more

Castle Buick GMC - Confirmed appointment and test drive with Alexandra. No car there, after driving an hour in traffic. Apparently at their body shop. - Car Dealers Near Me - North Riverside, Illinois

Went in here to buy a Challenger. Was already pre-approved, not pre-qualified, at 13.9 percent. 3 other dealers had me at this rate, including the one I bought a different challenger off of today. I sat down with the saleswoman Nubia, wonderful person btw, and went over what I wanted and what I expected to pay. All of the numbers were run before I even walked into the dealership. Then the games begin, and again, this was not Nubias fault. Sales manager said that they could only get me financed in the mid 16 percent range. First, they tried to sneak in gap and another $2999.00 for things I never asked for. Ok so they removed that. Then I get the ole several people are coming in to look at it later so you better jump on it. A guy actually did come in, so I prolonged the process to see if he was going to buy it, and he did not. So out comes Tom, the finance guy. He was very friendly, do not get me wrong, but he was also very shady. I was told if I leave the gap in, he could get me to 15.85 percent. Still not the 13.9 I was qualified for. This tells me one thing. The dealership was tacking on 2 percent in interest for themselves, along with commission for trying to upsell me on things I did not need. On the 2018 Buick Enclave I just bought, the gap was 400. The extended warranty I got was 4 years 60k additional miles for 1571, not 2999.00. Then a little birdy whispered iny ear, I am not going to say which bird at Castle Buick, whispered in my ear that If I had $100.00 in cash they could get me a better deal. This is the point that I walked outside and left. An hour or so later I get a text from the dealership to come back, they have a great deal for me. I call and ask what the deal was and Tom told me it was the same deal I was offered because It was a great deal. They had me financing 25k on an 18k car with 1k down. Miraculously another 7 k appeared in the deal out of nowhere. I bought from this dealership 9 years ago and it was a great experience and the salespeople are still great but the sales manager and finance guy are shady as hell, especially one of them asking me for basically a cash bribe for a better deal. F this place. The dealership I finally bought from was straight up front and I was financed at 13.9 on 20k with only $650.00 down. The difference? The dealership i bought from wasn't adding points to the interest to line their pockets. Had they not done this I would have bought the Challenger that day. Buyer beware and watch the numbers closely, they try and add in stuff wherever they can. read more

Don't go there if you are paying CASH or using your Credit Union!!!!! They will penalize you for not Financing with them.Tim Hacket yesterday not once mention the price UPCHARGE FOR NOT financing WITH THEM ! Today the GM Brandon Rowe tried t convince me that its a normal thing for them to charge an upcharge for not financing with them or paying CASH its a Joke right? NOPE NOT AT ALL ! They advertised sale price $34,577 on a 2021 white Dodge Ram, which I AGRREEEEDDDDD too,not a penny less plus my Taxes and Doc Fees. Get my final numbers they say because not financing with them and its basically "CASH" THE TRUCK IS NOW $35,731.00 ...an additional $1154..... like SERIOUSLY DON'T GO THERE WITH CASH its mind-blowing the stupidity of getting penalize for not financing with them,I said sure can you get me a better rate than 5.99% they said NO! Seriously the managers where Rude,and Ignorant just because I refuse to fall for their stupidity.Where does anyone go pay cash and then they change the price on you."Due to you paying basically cash not the truck is more expensive" I'm Shocked and speechless. I can't imagine if your desperate for a vehicle." I'm Not that Thirsty"or "Desparate" trust me my review is me being Nice about the situation. read more

I was robbed here getting service!! I reported the crime committed on their premises (possibly by an employee but that is unclear) the very same same day. I spoke to the service manager ( I think his name was Corey or something similar) and he said he'd review the video footage and get back to me by the next day. He never called me back so I reached out two more times and left him messages to no avail. I am very disappointed at the lack of compassion or outreach to someone who was victimized at your place of business. Be very careful if you patronize this dealership because it is not safe. read more

Tom H. and Alex did a great job with finding what I wanted! Highly recommended if you don't want the run around. Thanks!

I took my vehicle 2018 Yukon Denali in exactly 7 months ago yesterday for a new engine. It's still sitting in their parking lot apparently GM has a part shortage and I'm the one paying for their lack of parts. I have warranty on the vehicle so I'm stuck with paying rentals until they feel like reimbursing me. Never again would I purchase a vehicle from GM again! read more

THEY SELL BOGUS CARS!!! But from anywhere else but here!!! I'd give a negative rating if I could.

I love Buick. This is my second Buick and my next car will more than likely be a Buick. This is the first time that @buick has ever disappointed me. Tire Match? Not really. A farce. Misleading. Unclear. Just simply not an example of the @buick team I know. read more

Castle Buick GMC - Car Dealers Near Me - North Riverside, Illinois

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I don't know what it's like to purchase a vehicle here, but I do know how I was treated when I showed up without a service appointment and told Arnold Muse, I had a check engine light that just showed up on my dashboard. He said he couldn't get me in for service but he could tell me what the light means. He grabbed a device, plugged it in and it wirelessly printed out a report for me. Five minutes, in and out, no charge. I left with a printout, peace of mind and a smile on my face because this is the way service is supposed to be done. Thanks, Arnold! read more

BEWARE SHADY BUISNESS PRACTICES. If I could rate zero stars I would! Type car dealer BS. REFUSED to honor agreed upon price, after the inconvenience of driving an hour to the dealer. Then called us liars as to the agreed upon terms. read more

First, I am a very hesitant new car buyer, but after a lot of research, I decided to visit Castle Buick in Riverside. From the moment I walked in, I was treated with respect, sincerity and no pressure at all. From the sales agent, all the way to the owner of Castle Buick, they all made me feel like I was just part of their family and never looked at me as if I was just a potential sales figure. I'm 44 and I live in Orland Park, where there is a thousand dealers within a stones throw; However, the positive and geniuine comments that customers left on Yelp about Castle Buick in Riverside is what drove me to go see if their customer appreciation is really true. I'm here to say that it is true. This is my 3rd 40k car purchase in my lifetime and I have to say that this is a dealership that I would personally send my immediate family and close friends to with conifence, knowing that they to will be treated the same way I was when I was there. From beginning to end, the experience was better than my highest expectations. Don't pay any attention to the odd negative comments, because I only saw great things here at this dealership. I love my new 2014 Regal GS AWD Turbo I personnaly asure you, you will enjoy the process of buying a new or used car here. When you arrive, ask for Tito. Tony USMC read more

Castle Buick GMC - 2014 Regal GS 2.4 Turbo AWD - Car Dealers Near Me - North Riverside, Illinois

Was interested in buying a particular car here. They had the car posted on their website for about 6 months so I decided to call them to make sure they still had the car in stock since it was an hour drive from me. Spoke to a representative and they said they would double check and call me back. They did call back and said it was there. Drove and hour to get there and when I asked to see the car, they said it was NOT there and at a shop getting fixed. Waste of time.... read more

I brought in my car after being recommended by Kelley Blue Book. I was offered a fair price, and had a relatively painless process. Special shout-out to the very helpful Salesman Ernie. read more

This is a nice place but when they tried to stick a $795 for a vehicle safety maintenance fee I had to get up and leave. I never heard of that before read more

I'd give 10 stars if it was an option. Never have I ever had such a good experience buying a car as I had last week at Castle Buick GMC. Go see Ernie. He is a honest man that won't sell you what you don't need but will make sure you know why you might need something you think you don't. He an honest man which is hard to find lately. I will tell everyone that is in the market for a new or used vehicle to go to Castle Buick GMC of North Riverside. The sales staff is excellent and the service staff is friendlier then anywhere I've ever been to. I was in and out for a second key fob. Thank you everyone at Castle! read more

My god they listed a price freaked out , the. Tried to charge me double for destination chArge how bad for a 41,000 vehicle that's all I have to say read more

The most unprofessional experience we've ever had at a car dealership. Called in the morning to confirm if a car listed was still available, they said it was and set up a time for us to come out and test drive it. After an hour drive, we arrived early just for Paul to inform us that the manager had sold the car to his friend and was on his way to come pick it up in 20 minutes. Then had the nerve to say they may potentially have another one available. Why would we give them our business at this point after originally being misled? It all ended up being a waste of time and gas, wouldn't recommend Castle Buick GMC. read more

Tito was amazing from beginning to end. Was referred to him by a couple of people, When we arrived he was with other buyers, so glad we waited for him to finish up. I walked in knowing exactly which car I wanted, and what price I wanted to pay... And I walked out with just that. Thank you to the whole staff, Tito, Cory & Tony for making it all happen read more

the sales rep was great nice guy. the truck we got a Denali was poorly made for the amount of money we bought it for . this on the inside are coming apart, like speakers handle covers the rug is not tucked in correctly . the car needs an align we notice that's week after we got it and also a olaye on the back of the steering wheel is broken. took it in yesterday to finally have them out the plate on the ha and whoever drove my car during service hit the truck the service person matt told me my car was hit and they would take care of it but I needed to leave the car with them for a week that they would replace bumper and light we tried talking to manager but he seemes uninterested in talking to us, while I was in his office he was more worried about his paperwork on his desk than talking to us once we told him we needed some type compensation he said there wasn't any besides them fixing the car but the car will depreciate and what that will be on us . We left our number for the gm to call us and nothing so far you would think that either this happens all the time or they don't really find the importance of speaking with us at all . We have emailed we have called and the general manager Corey owens dont think its important to speak with us. Dont buy from here on top of that I spent 3 hours waiting for the car and 1 hour the car was sitting outside the service Area until I asked for an update that they told me about the car . read more

Castle Buick GMC - Car Dealers Near Me - North Riverside, Illinois

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Arnold Muse has been my service consultant both times I've brought my car in to be serviced. He is very attentive and responsive to my questions, without making feel silly for asking. He calls me when my car is ready to be picked up and is ready to assist me when I arrive. Everyone is very polite and professional, from the technicians in the garage to the office workers. The only area for improvement that I feel strongly about is the need to have someone greet and guide customers as soon as they enter the doors of the service area. Not only I, but everyone who came through the door while I was there had to stand there perplexed as to what to do: the employees behind the counter are neck deep into their own conversation, deterring anyone from interrupting or wanting to interrupt. The service consultants are attending to customers so it is natural for one to expect that they can not direct you. I stood there for 5 minutes waiting for someone to take the time to greet me, until Arnold finished servicing his customer. This takes away to a good degree, from your customers coming away completely delighted with the Castle Buick experience. read more