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    Elmhurst BMW

    3.1 (188 reviews)
    Closed 9:00 am - 7:00 pm

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    Front cup holders still dirty.

    Just got my car detailed a few days ago, and I was not impressed with the quality of work I received. I have young kids that are messy. On the inside of my doors there were a bunch of dots that don't seem to come out when I rub them. My cup holders were not clean. Considering the money I paid for this, the results were unacceptable and I will not be coming back.

    We bought a 2022 BMW X7 M50i from this dealer and, on the day of delivery, my wife opted to purchase the paint protection package for ~$600, which we paid with our personal American Express card. We were then told that someone would reach out to us to set up the service. Around January I finally called and, after a few issues set up to have the service completed. I went in to have the protection done, getting in at 8am, and I was told it would take 2-3 hours. After first choosing to leave, I then decided to stick around and wait. Several hours passed by, and, around 1 o'clock in the afternoon, my service advisor came up to me asking why I didn't leave. I simply told him that I decided to stick around, since it was only supposed to take 2 to 3 hours, and I asked him if the car was ready. He then told me that they didn't even get started on the car, because they listed me as I drop off, thereby putting me in the back of the line. I immediately told them to give me my money back, although he refused, forcing me to talk to the service manager who made up more excuses, finally telling me they would refund the money. They pulled my car up, still dirty, meaning they hadn't even begun to prepare it because the most basic thing you must do before doing the paint protection is wash the car. I'm not sure they had any intention of ever doing it. I reached out to Irv, the GM, who is a worthless moron and a typical car dealership, totally scummy, guy, who claimed they would process the refund on my credit card. However, two weeks later I received a check. Between talking to Irv, and receiving the check, which I deposited, I left a email, very detailed, describing my experience to the owner. Today I got an alert from my bank. Elmhurst BMW head stop payment on the check for my refund. When I called to speak with Irv, he said, "nothing we can do is good enough for you", alleging that this is my fault. He then went on to tell me that they did in fact issued a refund on my credit card, which I still have not verified, and again told me it was my fault. Let's review, we paid for service; they failed to reach out to us to secure an appointment; we then secured an appointment; they failed to provide the service; we requested a refund, they sent us a check, they stop payment on a check; and everything is my fault. Their excuses and attempts to play the victim are pathetic! Finally, the owner never responded and is an absolute coward who doesn't appear to have any pride of ownership.

    They sold me a car with a cracked block. It cost $26,000 to fix it.
    Kellie A.

    I purchased a 2012 X5M with 45,000 miles on it from Elmhurst in June of 2018 with the most comprehensive aftermarket warranty they offered. When I got the car home to Denver, Colorado, I noticed that the "side view camera malfunction" warning came on whenever I tried to activate them. I immediately called Mike to let him know, and he said to wait a month and file a warranty claim. I waited a month, and took my car to a BMW independent shop. They noted that the oil pan gasket was leaking, a PCV hose was leaking, and the side view camera wiring was damaged and had caused corrosion at the camera itself. All told, over $3000 of work. I had them submit the claim to Continental Warranty, and all was denied except for the oil pan gasket (but they refused to cover the one-time-use fasteners, or the alignment that needed to be done in conjunction with the repair). I know these warranties have a reputation for nitpicking claims, and I was just happy they were paying for some of it. Upon removal of the oil pan, the tech found that the engine block was cracked and needed to be replaced. They immediately called Continental Warranty, and the claim was 100% denied. I called Elmhurst to tell them what was going on, and Tim Baber said he would call Continental and see what he could do. Tim called me back after the weekend, and said that Continental refused to budge. I asked for a refund on the warranty, and they agreed to refund me in full. This was the last helpful thing Elmhurst BMW did for me. The full price of the engine replacement in my car was $26,000. My car cost $36,000. Elmhurst didn't offer me any assistance in contacting BMW of North America, nor with the cost of the repairs. I asked them what they suggested I do, and Tim Baber told me to "JB Weld the cracks and sell the car." I pointed out how incredibly unethical that suggestion was. He said, "so trade it in at a place like CarMax." Oh, okay...I'll just pawn it off on someone else, and lose a ton of money in the process. He said, "well, you'd probably lose less trading it in than the engine would cost." I messaged my friend who works for BMW North America to see if he could help, and he went to work advocating for me. After a few weeks of back and forth, he advised me to tow my car to BMW of Denver Downtown. In the end, he got BMW to cover 75% of the repair cost. That left me with a $1,400 diagnostic fee to my independent shop and $6,500 for the balance of the repair. In the midst of this, I emailed Tim Baber, and Irv Shenderovsky to let them know how disappointed I was. They seemed perfectly content to sell me a car that needed a $26,000 engine and wash their hands of the situation. If I hadn't had friends at BMW, I would have been on the hook for the full cost of the repair, and they would not have lifted a finger to help me. Irv assured me that they would see what they could do to help, but strung me along for over a month. BMW dealerships are independently owned, and I wanted Elmhurst to take some responsibility. I asked Korey, the service manager, if they would have sold this car knowing the extent of the damage to the engine, and he said no, they would not have sold the car. But they did. They sold it to me. And they weren't sorry. I finally got Irv on the phone, and expressed how incredibly upset and disappointed I have been with his handling of the situation. He acted defensive, and insisted over and over again that there was no way they could have known about the damage, totally missing the fact that it doesn't matter whether or not they knew. What matters is how they handled the issue. If they had stepped up to contact BMW on my behalf to address the issue from the beginning, if they had offered to pay for, or even split my out of pocket costs with me just to make it right, I would be raving about their customer service. I wouldn't have hesitated to travel again for another car purchase. Instead, here I am, letting the world know how bad they dropped the ball and how little they care about their clients once they've signed on the dotted line.

    2021 BMW X5

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    They made this process so easy to buy a car. Their service team is top notch and makes you feel so welcome. They are fast and efficient.

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    Page 1 of 5

    Ask the Community - Elmhurst BMW

    Review Highlights - Elmhurst BMW

    Eugene and Michael are a dynamic team working together to get complete and confident customer service.

    Mentioned in 23 reviews

    Read more highlights

    Ed Napleton Kia of Elmhurst - "Zeus"

    Ed Napleton Kia of Elmhurst

    (421 reviews)

    I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

    Edit: It looks like Marta went ahead and deleted my review on google or made it private after…read morefailing to reach out to me after multiple attempts at reaching out to her. There has been no resolution and I would never recommend this dealership to anyone. I made an appointment to test drive a car. After sitting down with the sales agent, he asked if my husband would be joining us. So condescending right off the bat. Do you ask solo male clients if their wife is coming? I test drove the car , and other than this comment all was well. I was not ready to purchase today as I am testing a few models and want to be informed. I told the salesman this and that I would be in touch. He then told me I could take the car home tonight and come back with payment on Monday. I said"so I can try out the car? Would I be signing any paperwork?" He said, "yes you'd be signing all the paperwork." I said, "I'm not doing that". As I rose to leave, he stopped me and said he wanted to give me his card. I waited, and he came back with his boss who also tried to get me to sign paperwork tonight. The boss guy also inferred that taking out a loan when you are not sure that your first loan was paid off would be a perfectly reasonable and same thing to do. This is predatory. Would I have been taken seriously if I had my husband with me? Maybe? But I'm paying for this car so he's not a required participant in the sales aspect. I'm sure you'll find someone else to buy that car, boys. I will never be coming back.AFTER THIS, I had an appointment at Napleton Valley Hyundai and the difference was night and day. Helpful, no pressure. So it's just these guys, not the whole Napleton group.

    Larry Roesch Chrysler Jeep Dodge RAM

    Larry Roesch Chrysler Jeep Dodge RAM

    (250 reviews)

    Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

    First of all, I only have myself to blame. 63 year-old woman and I did not realize that unless your…read morecar is under warranty, you never, NEVER bring it to a dealer for repairs because you will get ripped off. I naïvely thought I could trust this place because it's where I bought my Jeep in 2018. I brought it in and was very specific that there were TWO issues that needed to be repaired. They told me it would cost $225 for EACH issue they were looking at. At that point, I should've picked up my car and brought it somewhere else but once again, I trusted that at least my car would be repaired. So right off the bat no matter what was wrong with my car. I would be paying $450 for them even to look at the car . My first issue was that there was no heat. They called me and claimed that I had a dirty cabin filter. Could not have possible because I religiously take my car to Valvoline and Valvoline makes their money changing filters. Mine happens to be one they always have in stock. Service guy claimed this was the case and why my heat was not working. They replaced this filter and of course the heat still did not work. They then gave me a quote of almost $3500 to fix my heater which I declined. Then told me I had a whole bunch of small lightbulbs that were out. In the phone conversation, I told them I was not concerned about the lights. But they fixed the lights anyway and charged me. My fault again. I probably should have screamed "NO! DO NOT FIX THE LIGHTS!!" Then they claimed the wheel bearing on the front of my car were so bad that the car was "too dangerous to drive." Again I told them I had not heard anything. Recently had new wheels (not tires.. WHEELS) placed on my car at Firestone and Firestone told me this is something they would have seen. But again I was naïve so I told them to go ahead. The 2nd issue was a bad transfer case. They told me they were unable to duplicate the problem with the transfer case. I begged them to please take my car on a short drive so that they could diagnose.. it was the main reason I brought my car in and WOULD have been covered by my extended warranty. This issue had already been diagnosed by a Jeep dealer near my house but silly me thought bringing it to the dealer where I bought the car would be a better idea. I do not believe they even tried. Because the second I got back into the car, I could hear the same loud roaring sound. I picked up the car and I drive out of there after paying over $900. I still do not have heat and I still have a bad transfer case. I finally followed my son-in-law's advice and shopped around, and I am sick to my stomach because all of the local mechanics would have charged me less than HALF of what they charged to fix the so-called broken wheel bearings..And all of them quoted a third of what this dealership wanted to fix my heat. So disappointed. also, now there is a engine light on in my car that was not on before. And there's a piece of metal hanging down from underneath that was not like that before. I'm so disgusted with this place and I don't even want to try to fight them. They got me coming and going. When I'm looking for a new car, I'll be sure to go back to the North Aurora Jeep dealership that was so kind to me in the first place

    Wilkins Hyundai

    Wilkins Hyundai

    (32 reviews)

    I had one of the worst service experiences I've ever had at Wilkins Hyundai. I scheduled through…read morethe Hyundai app (which gives no option to choose full synthetic), yet the advisor put conventional oil in my car without confirming anything. My previous service there used full synthetic, so this should have been verified. It wasn't. I also paid for a wheel alignment but never received the required alignment report. I was told the printer was down and it would be emailed later -- but my email was entered incorrectly in their system, and days later I still received nothing. I now have zero proof the alignment was ever done. The Hyundai app even still shows my car as "maintenance required," which normally resets after proper service. That tells me crucial steps were missed. Communication was poor, documentation was missing, and multiple basic service processes broke down. This doesn't feel like a one-off mistake -- it feels systemic. I walked away feeling like I paid for a service I may not have actually received. Extremely disappointing, and I won't be returning.

    For me, this was a fairly painless car buying experience. Of several dealerships we looked at, this…read morewas the first one to contact us and had all the cars we were looking at online in stock. The show room was large and complete with a good number of cars and a nice seating area to wait. The staff was quick to pull up the model we were looking at after we arrived for our appointment and the salesperson was very knowledgable about all the features of the car. We were not pressured to buy and were presented with all the add on options, but they were not pushy about buying a ton of extra things we didn't need. Filling out paperwork went pretty smooth and quickly and all the different warranty options were presented, and again we were not pressured into buying lots of extra things we didn't need. Overall, I'd come here again in the future if I'm looking for another car. I appreciate how smoothly the car buying experience went, and how prices were quite competitive to start -- avoiding a lengthy bargaining process.

    Elmhurst BMW - car_dealers - Updated May 2026

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