**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me find an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful! read more

Elmhurst BMW - Car Dealers Near Me - Elmhurst, Illinois

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Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When the order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware. read more

Elmhurst BMW - Car Dealers Near Me - Elmhurst, Illinois

From the start the team at Elmhurst BMW were responsive and catering. Michael Banach, my sales executive was amazing. Before even getting to the dealership he was very responsive to my texts and questions...even during his day off. When I arrived at the dealership to see the car it was cleaned and ready for the test drive. He took time to explain every detail...talked over options and was very accommodating to my situation. The whole team was very flexible and understanding. They gave us the weekend to make our final decision. When we went to pick up the car it was cleaned again...spotless, inside and out. The genius (Mariella) spend whatever time needed to walk through the cars feature and systems. The finance manager Devin was equally great...got us in an out very quickly. Very pleasant experience with this dealership...Michael is great! read more

Elmhurst BMW - Car Dealers Near Me - Elmhurst, Illinois

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First world problems, but still frustrating and expensive. 1. After a service appointment, the service tech returned my key fob, which was on a key ring with an AirTag. I accidentally left it behind. The new BMW's operate some functions without the fob, including driving. When I realized the fob was missing, I checked the location app. It was at the dealership. I went back and looked (very little help offered). Someone then disabled the AirTag. Cost of a replacement fob $635. They would give me a discount of $100. 2. I purchased winter floor mats. The tech installed them. I was on my way out of town for an extended period of time. I realized they replaced my floor mats with the exact version I already had and not the "winter" version. Cost $217 Just some things to keep in mind if you're considering a purchase read more

This is the most incompetent dealership in the industry. AVOID THEM AT ALL COST. don't give them a dollar of your money. they have a service department that is Trash! they are Fraudulent! when you buy a used vehicle from them they will sell you a 6k extended warranty for your vehicle! but don't dare try to use it!! they will tell you labor isn't covered and your balance is 10k. like they just did me today!! McGrath BMW your dealership is complete garbage! I hope you all go out of business. people take your business to Perillo BMW or Patrick BMW! where quality counts. and they dont try their hardest to screw you over!! read more

EVERYTHING goes well here at ELMHURST BMW. I'm on my 4th purchase here with Anthony Whitlock and I would recommend him and this dealership to anyone. Anthony is very discerning and knowledgeable he makes buying a car a smooth process and his level of service is outstanding. I recently lost my car in a lightning storm and I knew just who to call, he immediately took care of me with care and concern and got me back up and running! read more

Customer service was friendly & to the point. No pressure to purchase a vehicle. Josh was extremely helpful in picking out our options and colors. Highly recommended. read more

Disappointing Experience with BMW Elmhurst Service Department I want to share my recent frustrating experience with BMW Elmhurst, hoping to bring attention to their service practices and communication. Background In September, I noticed an unknown issue with my vehicle. The engine light wasn't on, and no error codes were showing. A friend suggested the battery might be the problem. I took the car to AutoZone, where they tested the battery and alternator and found no issues. Still facing the problem, I brought my car to BMW Elmhurst for a diagnostic--this was the second or third time this year. Since I am not a certified mechanic, I described the issue to their staff member, Chris, as best I could. They provided me with a loaner vehicle and kept my car for five days. When Chris followed up, he stated I needed a battery replacement but didn't mention any additional issues found during their diagnosis. The Issue After replacing the battery, an ongoing problem persisted. I began experiencing engine overheating, loud fan noise, and issues when accelerating. I called BMW Elmhurst two days later to explain these new symptoms and to ask if they would still be covered under the previous diagnosis. Chris told me I'd have to pay for another diagnosis, which had increased from $235 to $250. I declined. Frustrated, I took my vehicle to H & M Autohaus Inc. in Westchester, where I paid $190 for a diagnostic (credited toward the repair cost). Within 24 hours, Jerry identified the issue: a faulty water pump and temperature sensor. My Concerns While I'm grateful to H & M Autohaus for their expertise, I feel misled and disappointed by BMW Elmhurst's service. When I called to discuss the situation, the Service Manager Giacomo told me, "You're confused," and explained that they don't perform a full diagnosis but only address the specific issue described when the vehicle is brought in. This contradicts my understanding of what a diagnostic service entails and feels like a poor excuse for their failure to identify the underlying problem. Instead of addressing my concerns, the manager deflected by referencing earlier diagnostics from this year and scenarios about going to the doctor which had no relevance to the current issue. Why This Matters I have spent over $2,000 at BMW Elmhurst in the past and held the staff in high regard. This experience has eroded my trust. I even considered trading in my older vehicle with them, but after this ordeal, I will likely explore the Naperville location instead. Customers rely on dealerships to provide THROUGH, professional service. It's unprofessional to solely base underlying factors off customer descriptions because no matter what the customer describes we are NOT certified mechanics, as professionals we're held at a higher standard. They failed to identify critical issues like a failing water pump, especially when another shop could pinpoint the problem so quickly and efficiently. Sincerely, Draua C read more

I left my previous review on 6/11 after not hearing back from Elmhurst BMW after e-mailing them 6/8. I finally got a response on 6/12. I responded immediately and then didn't get a response again. I followed up with the managers on 6/17 and finally got a response. While talking with one of the GMs I was told he incorrectly quoted the extended warranty and it was actually $1500 MORE expensive than he had told me. And there was nothing he could do to fix that. Needless to say this sunk the deal. Not often I get on the phone to negotiate with a dealer and the price goes up, not down. read more

Elmhurst was quick to respond to an internet query and schedule an appointment. We were greeted right away, the car was ready to test drive, and answered all our questions. It was a trade and cash payment of the balance, which is where it became frustrating...took 90 minutes for the paperwork to be drawn up and they claimed it took time to figure out IN tax (we share borders, I'm sure I'm not the only IN client!). They still haven't sent us the extra key and now 3 weeks later I'm being told by my local BMW that the car we just purchased needs all new brakes and left bushings ($3000!). We specifically asked about the intake inspection and were told everything was fine thought it clearly wasn't. Do not use Elmhurst BMW. read more

Had one of the worst experiences with a bmw dealer, first I had an appt made for Friday the 2nd at 4pm but when I came to drop my car they said that they don't do any oil changes on Friday and that they don't know why the shop people put me in for Friday 4pm and they offered me Monday appt at same time at 4pm and made me wait 3hours for my car but obviously they forgot about me and shop was closed. I had to look for a manager so he can find my car in the shop so I can leave. read more

From the very beginning when Brian contacted me via text he was so kind and professional. I do not know much about cars, but I know what I wanted. He guided me through the entire process with ease, I mean I was actually comfortable dealing with a car salesman (lol). Thrilled to say my beautiful car will be delivered soon and I could not be happier! Thank you Brian for keeping me updated and guiding me through the online buying process! If I see myself and or my daughter needing a new vehicle I will definitely check with this dealership first. Honest review from a "sometimes" hard to please customer :) read more

Just got my car detailed a few days ago, and I was not impressed with the quality of work I received. I have young kids that are messy. On the inside of my doors there were a bunch of dots that don't seem to come out when I rub them. My cup holders were not clean. Considering the money I paid for this, the results were unacceptable and I will not be coming back. read more

Elmhurst BMW - Front cup holders still dirty. - Car Dealers Near Me - Elmhurst, Illinois

The moment I walked in a felt like I walked into a lions den, not very welcoming. Went on a test drive & salesman told me about a package that offers Lo-Jack, windshield chips repair & 1 windshield replacement ($1,700 Value). I told him I wasn't interested. We get back to the dealership & they appraise my car for a trade-in. When he shows me the appraisal I notice the Lo-Jack & windshield offer is on it. I tell salesman I'm not interested in that Lo-Jack offer & he tells me "it's already on the car, I can't remove it" which I know is a lie. I also noticed when I test drove the vehicle the salesman went with me but a couple after me were able to test drive by themselves. As I'm about to leave, a 2nd salesman comes up to me in an attempt to tag team along with the 1st salesman to pressure me to buy. Horrible experience from beginning to end. read more

Eugene and his team helped me order the exact spec X3 I wanted. He was very easy going and straightforward to deal with. Midway through the production stages I wanted to add another package in my build, lol. Again, Eugene didn't flinch one bit and added it in (thankfully production had not yet commenced). Delivery was seamless and straightforward (aside from the kids being bored). David in finance was a pleasure to work with; he even checked to see if November incentives were better than what we locked in previously. Not only will I continue to use them for service (brought my old M3 and wife's two X5s here to Alex K., whom I heard is gone and relocated out West sadly), but I will seek out Eugene for future BMWs. read more

Elmhurst BMW - 21 X3 M40i - Car Dealers Near Me - Elmhurst, Illinois

I rarely give negative reviews but this one is worth mentioning...while at the BMW dealer at Elmhurst...walked the around the lot and no one around so decided to go inside and inquire about a particular car on the lot as there are no prices on the cars the front desk young man said he would Paige someone to help us...out came a young man named Brian who seemed nice enough and versed us on the BMW models..I sensed he was a bit arrogant because we are not very cognizant of the BMW lineup nor it's mechanical nuances and capabilities so we were here to learn about the options of BMW models...during our conversation we decided we want an M class BMW model which he mentioned they just received a new one that fit our preferences so we requested to see it I liked it and asked to drive it...I loved it...we then proceeded to try and make an arrangement to bring in a trade in for evaluation and to make a deal ...Brian refused to set up an appointment because he said the car just arrived and would require the 100 point BMW certified mechanical overhaul and would be taken off site to get this done it was Friday but he would call us Monday to set it up once he was informed of when the car would be ready to sell...since we did not get a return call on Monday as agreed, we stopped in to get an update on Tuesday...we saw the car driving away as we pulled in once inside we were made to wait about 30 minutes for Brian to come out and speak to us ...at which time he seemed not to know much about the car and we told him looks like it just left the lot? He replied "yes probably!" We asked why did you not call us yesterday as agreed to tell us the car was still here you said it would be back by Monday now it's Tuesday and it's just now leaving for the service you stated would be done by today? ... We felt a bit put off by that ...then as we were speaking he was called somewhere and we were left waiting again for about 20 more minutes spent nearly an hour in there to get no definitive answer other than he would call us when the car was ready...once again we followed up on Thursday to ask about the car no response no return call ...called again on Friday to try to make arrangements finally he came to the phone and told us the car was sold!! What a waste of time and poor salesmanship Brian showed us oh and Brian I saw you shaking your head at my taking a cookie to put in my purse from the complimentary snack counter I wanted the Oreo cookie for later you made me feel like I was stealing it with your head shake!! You didn't look out for a ready willing and able customer and you treated us as if we were inferior customers because we didn't know our abcs on BMW you showed an elitist demeanor and you could not be more wrong young man you have a lot to learn!! How rude!! Thanks a lot!! Won't be back to deal with you or at all!! read more

It's very hard to have a service appointment with a luxury dealer that doesn't involve being misled as to pricing, service needs and turnaround. I stopped in for an oil change prompted by the notification in the car. The scheduler said it would take an hour, when I arrived, I was told 90 min. Having driven there already I stayed even thought it threw off my plan. While there, I was told I was also due for a new microfilter. Said ok. Then was asked to sign the signature line on the tablet to authorize repairs. I asked to review the fine print/details only to learn it wasn't available for viewing without being printed. So I insisted on seeing the printed version which showed an $80 charge with no description. At checkout, the total was $400+. $99 for an oil change and $189 plus labor and tax for the microfilter. I insisted on referring back to the estimate if no additional work was performed which led to a price adjustment. Was also told the $80 amount was an error of some sort. Odd. Frustrating and unpredictable. Moral to the story -- read before you sign a/k/a trust but verify. read more

We had an a really good experience (as good as buying a car can be ) with Joe Svoboda when purchasing our new car from Elmhurst BMW. From the moment my wife and I walked in, he was friendly, attentive, and made us feel at ease. Throughout the process, he was very knowledgeable, answering all my questions without any pressure and was willing to do whatever it took to make us feel comfortable with our purchase. I couldn't be happier with our new car and the exceptional service we received. read more

We bought a 2022 BMW X7 M50i from this dealer and, on the day of delivery, my wife opted to purchase the paint protection package for ~$600, which we paid with our personal American Express card. We were then told that someone would reach out to us to set up the service. Around January I finally called and, after a few issues set up to have the service completed. I went in to have the protection done, getting in at 8am, and I was told it would take 2-3 hours. After first choosing to leave, I then decided to stick around and wait. Several hours passed by, and, around 1 o'clock in the afternoon, my service advisor came up to me asking why I didn't leave. I simply told him that I decided to stick around, since it was only supposed to take 2 to 3 hours, and I asked him if the car was ready. He then told me that they didn't even get started on the car, because they listed me as I drop off, thereby putting me in the back of the line. I immediately told them to give me my money back, although he refused, forcing me to talk to the service manager who made up more excuses, finally telling me they would refund the money. They pulled my car up, still dirty, meaning they hadn't even begun to prepare it because the most basic thing you must do before doing the paint protection is wash the car. I'm not sure they had any intention of ever doing it. I reached out to Irv, the GM, who is a worthless moron and a typical car dealership, totally scummy, guy, who claimed they would process the refund on my credit card. However, two weeks later I received a check. Between talking to Irv, and receiving the check, which I deposited, I left a email, very detailed, describing my experience to the owner. Today I got an alert from my bank. Elmhurst BMW head stop payment on the check for my refund. When I called to speak with Irv, he said, "nothing we can do is good enough for you", alleging that this is my fault. He then went on to tell me that they did in fact issued a refund on my credit card, which I still have not verified, and again told me it was my fault. Let's review, we paid for service; they failed to reach out to us to secure an appointment; we then secured an appointment; they failed to provide the service; we requested a refund, they sent us a check, they stop payment on a check; and everything is my fault. Their excuses and attempts to play the victim are pathetic! Finally, the owner never responded and is an absolute coward who doesn't appear to have any pride of ownership. read more

Elmhurst BMW - Car Dealers Near Me - Elmhurst, Illinois

I switched to Elmhurst BMW after going to a different BMW dealer for nearly a decade and was fed up with very poor service (years of a variety of horrible experiences). I really wish I had made the switch to Elmhurst a long time ago. Their entire service department is professional, and authentically friendly. The whole process from booking to checking out is executed seamlessly. I've normally chosen to stay there while the work is being done, and each time they have finished early. I haven't ever had something I didn't need be marketed to me. This dealership is a bit further away for me, but the extra drive time is worth it, because they treat their customers with respect and kindness. I haven't purchased from this dealership, but would definitely start with them for the next car based on how much I have enjoyed visiting their service department. I no longer dread going in for service! Thank you!! read more

Great place to buy a car- all of the staff and salesmen are super friendly! Diven took care of us and he provided exceptional customer service. He is attentive, friendly, and communicates very well. My dad and I initially saw the car that I ended up buying online- it was a Honda that they got as a trade-in. We called to have Diven send pictures and he sent them that night and we followed up with him the next day. One thing I took notice of is the fact that although the Honda I bought is much less in price compared to the BMWs that they have on their lot, we were treated just as important as anyone spending much more $$$. I will definitely recommend this place to anyone I may know in the future looking for a BMW or a good deal on a used car! P.S.... Jack Metz in finance is fantastic! read more

I purchased a 2012 X5M with 45,000 miles on it from Elmhurst in June of 2018 with the most comprehensive aftermarket warranty they offered. When I got the car home to Denver, Colorado, I noticed that the "side view camera malfunction" warning came on whenever I tried to activate them. I immediately called Mike to let him know, and he said to wait a month and file a warranty claim. I waited a month, and took my car to a BMW independent shop. They noted that the oil pan gasket was leaking, a PCV hose was leaking, and the side view camera wiring was damaged and had caused corrosion at the camera itself. All told, over $3000 of work. I had them submit the claim to Continental Warranty, and all was denied except for the oil pan gasket (but they refused to cover the one-time-use fasteners, or the alignment that needed to be done in conjunction with the repair). I know these warranties have a reputation for nitpicking claims, and I was just happy they were paying for some of it. Upon removal of the oil pan, the tech found that the engine block was cracked and needed to be replaced. They immediately called Continental Warranty, and the claim was 100% denied. I called Elmhurst to tell them what was going on, and Tim Baber said he would call Continental and see what he could do. Tim called me back after the weekend, and said that Continental refused to budge. I asked for a refund on the warranty, and they agreed to refund me in full. This was the last helpful thing Elmhurst BMW did for me. The full price of the engine replacement in my car was $26,000. My car cost $36,000. Elmhurst didn't offer me any assistance in contacting BMW of North America, nor with the cost of the repairs. I asked them what they suggested I do, and Tim Baber told me to "JB Weld the cracks and sell the car." I pointed out how incredibly unethical that suggestion was. He said, "so trade it in at a place like CarMax." Oh, okay...I'll just pawn it off on someone else, and lose a ton of money in the process. He said, "well, you'd probably lose less trading it in than the engine would cost." I messaged my friend who works for BMW North America to see if he could help, and he went to work advocating for me. After a few weeks of back and forth, he advised me to tow my car to BMW of Denver Downtown. In the end, he got BMW to cover 75% of the repair cost. That left me with a $1,400 diagnostic fee to my independent shop and $6,500 for the balance of the repair. In the midst of this, I emailed Tim Baber, and Irv Shenderovsky to let them know how disappointed I was. They seemed perfectly content to sell me a car that needed a $26,000 engine and wash their hands of the situation. If I hadn't had friends at BMW, I would have been on the hook for the full cost of the repair, and they would not have lifted a finger to help me. Irv assured me that they would see what they could do to help, but strung me along for over a month. BMW dealerships are independently owned, and I wanted Elmhurst to take some responsibility. I asked Korey, the service manager, if they would have sold this car knowing the extent of the damage to the engine, and he said no, they would not have sold the car. But they did. They sold it to me. And they weren't sorry. I finally got Irv on the phone, and expressed how incredibly upset and disappointed I have been with his handling of the situation. He acted defensive, and insisted over and over again that there was no way they could have known about the damage, totally missing the fact that it doesn't matter whether or not they knew. What matters is how they handled the issue. If they had stepped up to contact BMW on my behalf to address the issue from the beginning, if they had offered to pay for, or even split my out of pocket costs with me just to make it right, I would be raving about their customer service. I wouldn't have hesitated to travel again for another car purchase. Instead, here I am, letting the world know how bad they dropped the ball and how little they care about their clients once they've signed on the dotted line. read more

Elmhurst BMW - They sold me a car with a cracked block. It cost $26,000 to fix it. - Car Dealers Near Me - Elmhurst, Illinois

Absolutely horrible service. The workers are very arrogant and make false accusations just to clean their slates. One worker, Paul, had the nastiest attitude and decided to take it upon himself to shut the phone on my face and tried to claim he simply said "goodbye". My advice to you all is to go to a place with humanity and respect such as Perillo BMW. BUYER BEWARE! read more

First time at Elmhurst BMW and my experience was aces. I purchased a new BMW X5, short story: 110%, solid 11, they covered all the bases. Overall a great experience, I highly recommend this team, you should give them a try. From Nicholas Psaros, to Tim Baber, to Jack Metz and finally Sam Herrara the incredible BMW Genius each one went above and beyond to make me happy. I will certainly be a repeat customer. Thank you! read more

Elmhurst BMW - 2021 BMW X5 - Car Dealers Near Me - Elmhurst, Illinois

I bought my first bmw right before the pandemic hit. Had great customer service and got a pretty good deal. Just returned for my first oil change. Took about an hour and 15 min w/an appt so not super fast. read more

Was sold a 5 year maintenance plan on a CPO vehicle. Turns out it started when the car was made, so there was only 1.5 years on it. Both my partner and I were floored, as it was clearly not sold this way to us. Shame on us for not reading the fine print, but buyer beware - you will be scammed if you purchase a vehicle here. Do not sign anything unless you have combed through it. read more

They made this process so easy to buy a car. Their service team is top notch and makes you feel so welcome. They are fast and efficient.

Lacks customer service. Service advisors need extra coffee or some jolt of energy. It's as if they don't want to be working there. No smiles, no conversation...just a lot of silence and reviewing how much the bill will be. Dealt with Joel a few times and it's been like dealing with somebody who is miserable. Called and left several messages for the finance team regarding a new product purchase and nobody has called after 5 days. Called back to leave another message and voice mail was full. Asked the receptionist if there's another option and she said no. That's it. No. Take your business elsewhere... could learn a thing or two from motor works! read more

Advertised prices on cars is totally FALSE !! Avoid this place like Covid 19 absolutely a real joke ! After you get a price the vehicle they ADD in windshield sealer and special air in tires and Lo-Jack they are really a bad dealership. DO NOT WASTE YOUR TIME HERE GO TO WESTMONT OR ANY OTHER BMW DEALER read more

I did not buy my car here (I had the unfortunate experience of buying it from Grossinger Hyundai -- an experience I will never repeat), but I have been coming in here for service ever since and it has always been FANTASTIC. I have primarily dealt with Korey and John, both of whom have been a total pleasure to work with. Their approach to customer service is no BS and in my opinion, very fair. I appreciate their service so much that I drive up from Chicago to go to this dealership (a 45-60 minute drive) rather than the one closer to me. read more

No, No, and No. Here's my experience, which is getting reviewed by the office of the Illinois Attorney General's. Elmhurst BMW profits from selling me a car and Elmhurst BMW profits from selling me a $4,500 extended warranty for the car that is now invalid even-though it is not expired. Although there is still more than a year, and over 15,000 miles left on the warranty contract, the warranty the Elmhurst BMW sold me is now INVALID because I exceeded a certain dollar amount on the warranty. Elmhurst BMW wins, customer loses. p.s. This is getting reviewed by the Illinois attorney general office as they disapprove of deceptive practices like the ones committed by Elmhurst BMW. p.p.s There were a handful of repairs that were not covered by the warranty even though the sales person told me that they would be covered. But that's a whole other issue that is getting reviewed by the Illinois attorney general office. read more

I called for an appointment in 2 hours. I drove 45 minutes to get there to be told the car was not there since it was getting a factory recall fix. He looks over our trade and then comes back and says the car is actually at the dealer, but someone has already put a deposit down. They had my number just give me a call to let me know the truth and not live up to the sleasbag car salesman stereotype. read more

Do not do not get any service done at this stealership! Scheduled service on 750M and overcharged for service charges $220 for diagnosis. It was $175 for several years. Charged another $100 for leakage diagnosis to be informed they aren't able to identify where I may or may NOT have a leak. After 8 hours of diagnosis, was charged $1,000 for rear brakes and diagnostics. The fault identified would take over week to get part and or fix. Went in for a fuse in my engine and walked out with rear brakes for $1,000 charge. 2ND AND LAST TIME GOING HERE. Choose wisely! read more

I decided to wait a few weeks after my purchase and once the dust fully settled to write my review. I was very pleased with my experience from start to finish, but along the way there were a few hiccups. SALES: Joe Svoboda is a WONDERFUL salesman. Before I decided to purchase my vehicle I had my parents go check it out and then I followed up, as I was traveling for business. That being said from the moment Joe met our family he was kind and welcoming and provided excellent customer service!! He handled everything from showing the car, to giving me important car facts, and getting me set up with the financial department. These things might be givens, but I can't say how much I appreciate Joe for helping me during this car buying experience (over the course of 1 month). Even as some issues developed after the sale of the car, Joe stuck by me to ensure everything was handled. If we ever buy a car again, we are going to Joe! GENIUS: Sam was my genius and he was also fantastic!! This is my first BMW so needless to say I didn't understand how anything worked. Sam met with me one on one to show me the many features and allowed me to ask him follow up questions even after I left with my vehicle. FINANCE: Coop was my finance guy and he was really the best. Luckily although he talks fast, I listen fast because he was sharing a lot of information. He covered all the financing facts with me and gave me information about the maintenance plan and the services. Again, this is my first BMW so a lot of things I didn't know, but he made sure to explain all plans and share which things were most applicable to my vehicle. I came back a few days later with a service issue, and Coop came over and really handled the situation and corrected the service rep with the details of my plan!! It seems there was a misunderstand of what was covering with my vehicle and Coop ensured the correct information was in my file and assured me I was set to go for the future. SERVICE: Now the reason for the missing star falls on the vehicle itself. I bought a certified pre- owned 2017 X1. That being said I was disappointed that within the first week my front rotors and brakes needed to be replaced. Regardless of the reasoning (I was told it was because the car sat for a few months) I expected that would've been handled before I received my vehicle. Although they took care of this free of charge, I believe that should've been handled prior to the sale of the vehicle. It made me question the certification process as a whole. Further, although I appreciate the service department covering the cost of the repairs I wasn't as pleased that my service rep kept giving me incorrect information. We were able to settle the misunderstandings before I left, but at first he was telling me things that weren't covered that were covered by the plans I purchased with financing and really made me feel like he was in a rush. But again, Coop and Joe swooped in to the save the day!! And although I forgot the service managers name (Korey?) I appreciate him allowing me to bring the car in same day and get things fixed right away and getting me set up with a loaner vehicle. Overall I'm very pleased with my new vehicle and my experience at Elmhurst BMW!! I would definitely consider them for my future car buying needs and look forward to our relationship over the years to come!! read more

I don't recommend this dealership. Glen, in sales, failed to follow-up on a new 5 series. I called and spoke to a manger, no one followed up after he assured me someone would follow-up. I only need a monthly payment. How hard is this? I got the sense they wouldn't assist me because I'm a Black women. I will take my $65,000+ purchase to another dealership. read more

Just bought a used VW from here and I had such a good experience! Michal was very helpful and always responded to my emails. He let me know what I needed to bring in and made the entire process very smooth. This was my first time buying a car by the way! Zain in finance was also wonderful. He was so transparent and personable when helping me through the financing process. Altogether friendly staff and so far loving my car! read more

Was quite interested in purchasing a used vehicle, price advertised at $34,900. But then they add a bullshit $1799 dealer accessory fee (LoJack, windshield protection and tire nitrogen). They tell me it's mandatory and all dealers do the same. I guess they thought I was dumb. Make sure you read the fine print on their ads. read more

THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!! Please GO ELSEWHERE ! My experience regarding car dealerships has always been one in which customer service was well never an issue. Staff went the extra mile to great you, inquire if you needed assistance or just that friendly smile as you walked by. POLAR OPPOSITE AT ELMHURST BMW!! Its as if everyone was just there, stressed and unhappy with their jobs. Zero excitement to sell a car. The salesmen (GLEN) did the bare minimum in showing the car we were interested in. Ultimately we chose to take our business elsewhere because of the TERRIBLE customer service or rather lack thereof. Purchasing a car is no small stride, purchase at a dealership that seems eager and happy to have your business. ZERO STARS ELMHURST BMW read more

I accidentally left my BMW key fob in my pocket when I did the laundry and ruined it. Although I could still unlock the doors manually and start the car by inserting the fob into the steering column, I decided to replace it. I went to Elmhurst BMW and bought a new fob but the Comfort Access did not work. That is where you can unlock the door by touching the handle and start the car without inserting the fob in the steering column. I called the dealer and they told me It had to be programmed for that function to work and I would have to make an appointment and pay $90. No one told me that when I bought the fob for $327. I told the service rep that it would be only fair to program it for free since in its current state it was not much better than the broken fob I already had. He disagreed and blamed me for not asking them if the fob would work without additional service; silly me. When buying a product it never would have occurred to me to ask the checkout person if that product would actually function properly. I didn't know I had to do that. Its not so much the $90 that bothers me, its more the feeling that I have been cheated and made a fool of. The information should have been provided at the time of purchase, and since it was not they should have offered to program it free of charge. read more

Josh, Client Advisor, Tim , Sales Mgr, and David Cooper, Finance Mgr, all did a wonderful job helping me and my wife late on a Tuesday night find the right car for us. Thank you! read more