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    Avis

    1.6 (415 reviews)
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    Marc M.

    Honestly the reviews about the waits are real, it took about 20 minutes to get through the line at 12am even with a reservation. I attempted to check my vehicle out via the App but the vehicle I pre-paid for wasn't showing as available. So I waited through the line where I was greeted by Elorite Titus who was absolutely awesome to work with. He definitely made the wait well worth it, his personality was friendly and welcoming, he made sure the car I selected was available, and he even went above and beyond to check how much charge the EV had left. When he noticed the car only had a 20% charge he offered multiple other recommendations. Elorite Titus is truly the highlight of this location!

    The famous Blue Jeep

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    1 year ago

    Give the best car or at least a quality checked car. They gave us a car that has a recall. Map navigation is very slow.

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    Page 1 of 11

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    Review Highlights - Avis

    A few days later, I received another email that the Tile had been found at O'Hare Airport.

    Mentioned in 16 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (283 reviews)

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

    Budget - Our rental, Mazda CX-50

    Budget

    (174 reviews)

    Oh my!! Why are the ratings so low!!?!?!?…read more We booked our Budget rental through Costco Travel bc nothing says "vacation mode" like using your bulk-membership powers to score a great car deal!! The process was smoother than a Costco rotisserie chicken!! At O'Hare, Linda at the Budget counter greeted us like a car-rental fairy... only to announce that our reserved vehicle was not available. But no worries.... she upgraded us to a choice between a Jeep, Hyundai, or Mazda, at no additional cost. We picked the Mazda CX-50, a ride so smooth it felt like it was gliding over buttered pavement!! After paying, Linda sent us on a small adventure to take the escalator to the 2nd floor, go through the parking garage, and find our chariot w the keys already inside. We also rented a hotspot (just in case we were in an area with no phone signal) which we didn't actually need bc apparently Chicago has better signal than a Verizon tower. Over 3.5 days, we drove w five people all around North Chicago, only spending $30 on gas , which in 2025 feels like a miracle!!! Return was a breeze: signs, attendants, and no drama. In short: great car, great price, and Linda deserves a raise!! *Pro tip: Get the pre pay for the tolls!! You are in uncharted waters (if you're not from this area) and trust, there are lots of different freeways and toll roads in this area!!! You have been warned!!!

    Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

    Avis - carrental - Updated May 2026

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