My disabled mother made a reservation online. Corporate lied to us. We changed around the reservation. When we went to extend it, the extension got messed up. When we called to correct it, they told us it would be $500 more than what number we agreed to. Corporate is God awful and messed up a lot of our rental. Stressed out is an understatement read more

I had a HORRID experience with Avis. They owe me $100 and Kenya Dennis, ABG Customer Service Sups & Leads told me that she was taking care of this for me and completely ghosted me. She is a terrible employee and I'm still waiting on upper management to handle this. read more

AVIS at ORD. This was the worst AVIS rental experience I have ever had. I had experienced a flight cancelation on 2/7 that resulted in my not being able to pickup my original rental but this reservation had a car assigned ~ 7hrs prior to my scheduled pickup which ultimately sent me to the Preferred Counter when I arrived. I booked a 2nd reservation for my new arrival on 2/8. When I arrived at the AVIS lot the Preferred Board indicated I had to report to the Preferred Counter. I requested my rental as reserved which was reserved at cost of $110.37 for 1-day but the counter agent instead created a new reservation for the same car class (mini van) at a cost of $131.06 for the same 1-day rental; an additional charge to me of $20.69. The car I was provided was the dirtiest rental car I have ever seen. I realize due to temperatures that the exterior cannot be cleaned, but the interior was filthy and I don't believe had been cleaned. Inside door panels and dash had stains from road salt and drink rings, the floor mats were covered with tracked in debris and cracks between floor panels and panel sides were also filled with debris. There was a used napkin stuffed in the door pouch of one of the sliders and an empty disposable coffee cup in the rear seat cup holder. The rear luggage well, like the floors was also covered with debris. I'm an AVIS Presidents Club Member and I frequently rent one-way ORD-RFD for business and personal use. The cars I get at ORD are frequently dirty, have numerous points of damage, and I'm told frequently are sent to RFD in need of normal scheduled maintenance. With the frequency that this occurs I have to believe that the actions are not only understood, but are condoned/directed by AVIS ORD management. read more

We thought saving a little bit of money on our rental car for vacation would be an okay idea. We were wrong. This is the worst experience we've ever had with a rental car. Not only did we not get the vehicle we requested but it took 1 hour and 10 minutes to go from the counter to physically sitting in the car. Standing outside in 90 degree weather was less than ideal. What's the point of saying your estimated arrival time if no vehicle is going to be waiting for you? read more

Chicago Ohare. Accidentally dropped off a rental car from Fox Rentals the next lot over and an Avis employee stole the car and for 2 days. I can't get in contact with the Avis location at the airport when I call the 773 number provided. This company is a joke and full of thieves. Completely unacceptable. Definitely working on a criminal complaint against Avis for this and someone will be held liable read more

Fairly dismal service. The app doesn't work to let you choose your car and go directly to it. The love chat and calling into the call center both said good luck with the line which is long and slow and understaffed. Very unfortunate. read more

The worst company I ever deal with!! Scammers and. Nobody cares! The way they make your car rental agreement make you loose when complaining to your credit card. I just don't understand how they can get away with all this! I rented a car in Catania Italy for one day and now they charging me over $4000. I've been trying to contact them for months now and nothing I will never do business with them ever.!!!!!!! Scammers!!! read more

I added flight info to my reservation and AVIS increased my rate by $115. That is so wrong. I called customer service and even asked to speak to a supervisor but they would not reinstate my original rate. I have since cancelled this reservation and made another selecting a different vehicle at a slightly lower rate but AVIS is so wrong to change my rate when I simply added flight info to the reservation. read more

NEVER RENT FROM THESE SHYSTERS. they will do anything to make it so you pay more. Do not use them ever. Had a car rented under my wife's name. They "can't'" modify the reservation but were happy to rent a smaller car for $200 more. read more

Avis' prices and cancellation policy are terrible and not competitive. I will never use them again. They are gouging customers. I am not sure why people would use them when other rental car companies (excluding Hertz) are much better read more

Do not rent from AVIS O'Hare Airport! They gave me a dirty car that smelled like an ashtray. I did not realize the car smelled like cigarette smoke until it sat in the sun with the windows closed. I was not compensated enough for the frustration and run around with customer service. I was misled at the counter when I picked up the dirty car. There are charges, taxes and fees they do not disclose. When I dropped it off I was told they would not charge me a cleaning fee for the cigarette smoke (How very generous of them). They knew the car was dirty and smelled but rented it to me anyway as an upgrade with undisclosed fees. Stay away from Chicago O'Hare Airport AVIS. read more

I spent more time in the Avis Preffered line than I spent on my flight to Chicago. This seems to happen every trip into Chicago. read more

Avis - Line for President's Club Preferred Customer - Car Rental Near Me - Chicago, Illinois

Not one employee we dealt with here cares about customers. Also charged me for gas when I brought it back with a full tank and didn't care to help me with this issue in any way. Even if they're less expensive, I've been paying more with other companies bc the service is so much better read more

Is there no ratings for negative stars?. I have rented cars from various companies (mostly for longer than 2 days) and never had I been issued extra fees. I and my family have always ensured that we keep the vehicle (our own or anyone else's) clean and accident-free. First time in my life, my concern was that I was billed an unauthorized cleaning fee that was charged to my credit card by Avis. I rented a car from Avis on August 22, 2023 at the Long Beach airport location. I returned the car to the LAX location on August 24. When I dropped off the car, the clerk did not mention anything about the car being dirty, as there is nothing to be concerned about. A week later, I received a letter from Avis stating that I was being charged a USD125 cleaning fee. I called Avis to dispute the charge. They lady told me that she'll send photos of the mess in the car. I did not receive an email with the pictures. I asked to speak to a supervisor, who told me that the fee was for cleaning the car. I explained that the car was not dirty when I returned it, and that the receiving clerk did not mention anything about the car being dirty. The supervisor said that he would waive the fee, but I later received a letter stating that the fee was still being charged. I am very disappointed with Avis's handling of this situation. I believe that I was unfairly charged a cleaning fee, and I would like the fee to be waived. read more

Horrible at resolving issues. Had car broken into in Rome. They took the broken car quick, but i could not connect with anyone to get a replacement car. Finally, took taxi to the international airport in Rome to get a car - which i only got after a lot of arguing. Then they charged me extra after i got back (even though i had bought all the insurance, including glass, roadside and any excess CDW) with Avis directly. Now, it has been about 2 months, and I am still trying to get my money back and they keep saying that they have contacted their Italy division, but no updates of any kind! Stay away from these cheats. read more

Avis car rental at OHare is awful. The line is so long and only 2 people working. Been in line for 45 minutes and there are STILL 6 people in front of me. If I could give negative stars, I would. read more

Did you opt out of automatic fuel recharge and fill the tank before returning? You still might get charged for a full tank of fuel. Recommendation: check your bill for extra charges. Very dishonest company. read more

I recently rented a truck at the airport Avis in Chicago. After having the car literally 21 hours, and driving a total of 94 miles, I returned the car, they said they would email the receipt, and I was on my way. When I got the airport, I saw a charge pop up on my Mastercard for over $4,186. Shocked, I immediately called customer service and talked through it with the customer service agent. He said he submitted a case and that the charge should just drop off from being pending. Two days later, the charge posted, and I've been calling for over a week to get this refund. What makes this even more frustrating is that every time I call, someone who is definitely from another country just says sorry, they can't help. Like a broken record, no-one else I can talk to or anything? They answer no, Then hang up. One time I did manage to speak to a supervisor and it was the same story. Sorry, I can't help you. I ask if there is anyone I can talk to to help resolve it. No, no-one else can help you, I'm sorry. I mean seriously? It's almost comical at this point, except the fact that I'm trying to get back over $4,000. They literally said I drove over 14,000 miles in 21 hours. For context, I would have needed to drive 667 miles per hour for 21 straight hours without stopping for gas. So what I'm struggling to understand is how there is not someone in a position that can see that this is a mistake and issue the refund. Are they that thick? Honestly this blows my mind. I'm just looking for a credit....... I will never recommend Avis nor rent from the company ever again because they have handled this so poorly. read more

The rental is quick since I am prefer member. Most of the international airport have the prefer member separate from normal rental. Our name is on the board and skip the counter to the rental lot. Look up the board for the space where the car was park. Walk around the car check for damage. Then drive to the checkout booth to get the contract of the rental. It is easy and quick. Since I like their car, no change is needed. This rental is actually offsite rental car facility from airport. The shuttle bus will take you and drop back to airport for free. So plan additional 20 minutes for the rental in airport. read more

Avis - Avis rental. - Car Rental Near Me - Chicago, Illinois

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When needing to adjust my rental agreement by adding an additional day to my rental, the young man on the phone was as rude as anyone I've ever heard. He refused to help me without the account "Pin Number" that I didn't have as I wasn't the one who booked the rental. I even told him that I was more then willing to pay for the extra day and yet he still refused to let me do that. Unbelievable!!! All I was trying to do is fix a bad situation that caused me to miss my flight that day. Avis was no help whatsoever!!! I'll be sure to tell my company to NEVER rent from them again! read more

I wouldn't rent from Avis if they were the only car rental available. This location has the rudest people Neesha definitely should not b in customer service. She is down right rude. They billed us and won't let y pick up the car, is in my husbands name... yes and he will b here tomorrow ..... paid for a car can't pick up. Ended up taking the bus And I'm talking about Avis preferred..... u would think you would get better service with preferred but I have no use for this place and will NEVER rent from Avis again. You can explain stuff with out being a wicked witch read more

They sent us a cleaning charge of $450 when we returned the car completely clean, since we only used it twice. Very disappointing.

This place is a disgrace! I'm an airline pilot and a non-smoker. I arrived at the Avis Preferred desk and was 'welcomed' by a rude employee behind the front desk. I rented a car for the day and upon entering the vehicle there was a slight smokey smell but not enough to complain. Today, I received a letter stating that due to smoke, I owe a total of $450 in damages - and today my credit card charged for this amount. I will fight these charges. As a loyalty member, why was there no contact from them questioning me about this? I cannot believe I've been treated like this. I will be canceling my Avis account and telling all my airline employees about this horrible experience. ---------------------- Today 12th April 2021: I was rightly reimbursed for the $450 penalty. I appreciate it. However, this should never have happened. I would like to think next time as a Preferred member under similar circumstances, contact will be made to discuss any issue(s) before an arbitrary figure of a fine is slapped on me, especially when I haven't caused the disputed damage. One more star. read more

Avis - Car Rental Near Me - Chicago, Illinois

The don't charge the EV cars . I get them with only 35 miles available on the battery. This had happened 3 times now . They suck !

Scam - charged for completely empty tank when the tank was filled right before we returned the car read more

Avis - Gas is full - Car Rental Near Me - Chicago, Illinois

Dishonest and rude. Person we spoke to was incredible dismissive. Tried to upsell every add-ons and claimed they'd be refunded upon return. Been with Avis for quite some time. This branch is by far the worst. Management needs to work on staffing and train their employees to be professional. Neglecting and dismissing customer service is the best I could come up with. Laden with hidden fees. Hard to believe this is legal. We will never ever rent from Avis ever again. You shouldn't too. read more

I just wanted to give a big shout out to Catina from O'Hare airport in Chicago, IL. She went out of her way to resolve my issue. She did not only provided great customer service, she also gave me a rental car that I was very pleased with. Ever need great customer service, Catina will provide it. thank you again. read more

Was stuck using Avis as a last resort when a flight got cancelled and I needed to get home. Rented a car from O'Hare to drive 2 and a half hours to Kalamazoo (171 miles), cost me $410 and then they tried to charge me for fuel when I topped it off before dropping it at Kalamazoo and had receipt plus picture of fuel gauge. Was also not asked by attendant selling me car at O'Hare if I wanted the *OPTIONAL* services, instead just added them on, costing me over $100 extra. read more

I don't even give Avis a star on this one: Avis Case: 63194999 Reservation: 27318549CA6 Do not make rental reservations with Avis at V.C Bird International Airport in Antigua! I have indicated my rental information in this review in case, Avis would like to resolve this as they have not attempted to do so at all after multiple attempts. We made a reservation by Avis 6 months in advance of our trip to Antigua. Upon arrival at V.C Bird Airport we were given by Avis's representative a very old and ran down Toyota Corolla with lots of scratches and damages on it and 77300 miles on it. We had to carefully documents everything as I had read that the local rental companies will give you cars that have this type of issues and then will try to get money out of customers for it, but what I did not know that Avis (a reputable rental company) will give you an unsafe car that you should not be renting for the road! This is apparently one way of having additional income for them. As I asked for a different car, I was told that this is the only car, take or leave it, as there are other people, who would rent it if you do not want it. I was shocked to hear that. I informed the lady at the counter that I had a reservation 6 months in advance and that did not seem to bother her, and she did not care at all. I saw myself forced to either take this lemon (not knowing that it is also unsafe for the roads in addition to other damages that were visible at the time of rental). Very unfriendly and not customer service oriented at all! After we drove it into the City, I heard something flapping and as I got off the car, I saw that the front bumper keeps popping out and the rear bumper had exactly the same issue too. Long story short, as we were there for only a few days I tried to keep the positive attitude and enjoy our trip and I did not return the car to not ruin our vacation and did not drive it much in order to avoid any potential issues for us and returned it to the Airport at the end of our visit and came back home and sent Avis Canada the photos of the lemon that we were given and explained to them our issue, hoping that they will try to at least reimbuse the money and apologize for ruining their reputations for me. Their answer after one month was, that I have to speak with the local representative. Are you kidding me??? The local rep did not care about me and my family as I was there and did not disclose to me that the car is unsafe to drive and the bumper at any time can pop out the car and that would put me as a tourist in risks of paying penalty or creating an accident. Now I must spend more money from my pocket and time and pay for long-distance rate to speak to those people again, who created this issue for me? They for sure will not take care of this issue as they already have charged my credit card and the issue for them is closed. I am very disappointed in the dishonesty of Avis's representative in Antigua and in Avis doing this to their international customers. I will for sure ask my coworkers and company not to rent from Avis for our Business anymore read more

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This is a REAL post. I've called several Avis locations trying to replace the nasty vehicle I was given. It rings a few times then goes to the Avis automated line. So I finally speak to someone just now, and he tells me the same numbers I've been calling is all he has. He literally told me he's in Mexico, while I'm in the Midwest. That's an issue. My bigger issue is being given a dirty car. And the associate who helped me at Ohare Airport. How do you clean a car and hand prints are on the roof of the car? Then on top of that, I can't even call back to complain. Why send me to a customer service rep, in a different country? So am I supposed to drive 80+ miles back to ohare and exchange it out? I'm supposed to full the car back up with gas and pay Illinois too? I've rented with Avis several times down south, no issues. But why is chicago.. one of the biggest airports in the country, service so bad? read more

Avis - Dirty and nasty things - Car Rental Near Me - Chicago, Illinois

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It's convenient and the price is not that bad. Hours of operation is nice getting there may be confusing

I realize weeds legal in Illinois but why do the cars here always smell like someone just torched a leaf in the car. This rental car facility sucks. And btw when they tell you they will email your receipt...don't leave. And if you do check what they charge you for! They'll charge you for fuel even after you fill up at the bp station down the street. Yeah...avis Ohare sucks. read more

Centuria was the best!!!!! By far the most customer friendly counter person I've met in the rental business I bought my rental car through price line went to Dollar where they told me they were not going to honor Priceline and could not rent me a car even though one was reserved for me I headed down to Avis where I met Centuria and she was more than willing to assist me thank you! read more

They have like 2 employees total trying to service 100 people. I had to wait two hours in line to get my car. Ended up missing my hotel check in because of this. Rent from somewhere else read more

They don't really clean the cars. They still have trash from previous rentals, candy in the seats (like chocolate candy in the drivers seat, water bottles rolling around in the floor boards, windshields have not been cleaned or were just sprayed and had not been cleaned (I had to immediately find a gas station to scrub down the inside windshield as I could hardly see). They don't make sure the cars are full of gas. I received my last rental and it had less than half a tank and witnessed another guy come complain because his car was below the E mark. There are too many staff members who are rude and will scream at you as I experienced this morning when a woman while returning was screaming at me. Just not that great of service at this location compared to other airports in the nation. read more

Rented a car at Chicago O'Hare and returned it undamaged, and with a full tank. Employee looked car over and I was on my way. Two weeks later I received notification from Avis that I had been charged a $450 cleaning fee "due to the presence of smoke smell". I have never smoked in my life. My only passenger, my wife, does not smoke either. There was no smell of smoke in the car. I immediately called Avis and disputed the charge; Avis promised to refund the charge. But what kind of scam is this? Is Avis banking on making money off those customers who miss the charge on their credit card, or who just assume they can't fight it? I notice other reviewers reporting this same practice. read more

I made a reservation for a car in October, I could not make the pick up, have a sister who has seizures, abd she was in the ER. I contacted them after discovering a 225.00 charge on my card. Called customer service and spoke to a rep, that stated, they would reverse the charge. To no avail, the charges are still on my car, and I will have to pay for something I never rented. DO NOT MAKE A RESERVATION, OR RENT A VEHICLE, THEY ARE SLEEZY BUSINESS! read more

Avis Rental Agreement 428778151 I ordered a full-size sedan, and they gave me a pickup truck, when call to get a refund keep hanging on me. read more

Worst experience renting a car ever. 3 hour wait, not enough cars despite reservations, no explanations, no consideration. What a joke of a company, they should be embarrassed by their poor customer service / and at a major airport no less. read more

I wouldn't not rent from Avis. I still haven't been able to talk to anyone about my very high over charges. I've also been trying to get a Receipt to see what I was charged and why and have not been able to even do that. Please don't rent from Avis. My rental agreement number is 09096972US3 read more