I believe this place is now referred to as the Multi-Modal Facility or MMF. I was staying at a nearby hotel. So from O'Hare Airport, I could just take a free tram ride on the ATS (Airport Transit System) to get here and walk over. This place looked really big, clean, and modern. From here, you can either go to your car in the economy lot, pick up your rental car, catch a bus, or ride on the Metra train. Very convenient to have almost every ground transportation option centralized. read more

O'Hare Multi-Modal Facility - Car Rental Near Me - Chicago, Illinois

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To get to the rental car garage from the airport terminals, you must take the train. Once off the train the directions are very good to find which level the car is located based on the company you rent from. The garage has adequate lighting and the cars are all located by overhead number system. entering and exiting the garage is pretty simple too with good signage. It does take about 30 minutes walking time from the airline gates to the garage and visa versa upon return. read more

O'Hare Multi-Modal Facility - Car Rental Near Me - Chicago, Illinois

Just take an AirTrain to the rental car facility. It's very modern and clean and it only takes under 10 minutes to get here on the air train, which is free. All the car rental places are in one place and the car inventory is right outside. So it's convenient that it's kind of attached to the airport even if it feels like it's not exactly at the airport, but it is all within very close distance. You do not need a shuttle bus like a lot of airports. I love the look of this area and this is also where you can get a lift or an Uber after you drop off your rental car. After the Air train drops you off, you go down one flight on the escalator or the stairs or an elevator and all the rental cars are there. read more

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Loved it. Now it has a team that connects to all the terminals! Very convenient and easy! read more

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I used the rental car center recently to pick up my car from National. The nice thing about the location of National is it's right off the train, without having to go up or down a floor. I typically don't like rental car centers that are disconnected from the main terminals, but this one didn't seem to bad. It was a little bit of a ride via train to get to it from the main terminal though. read more

O'Hare Multi-Modal Facility - Car Rental Near Me - Chicago, Illinois

Nice rental car facility. All of the car rental companies are housed under one roof which makes it easier to rent a car. The facility is located a few miles away from the airport so it takes a while to get here via shuttle. Give yourself some extra time when returning your vehicle as there can be some delays. read more

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Worst ever. Train runs 20-30 minutes. Jammed packed and horrible experience. This place sucked.

I really like the idea that all the car rental locations are in one ace and they all share an unbranded single shuttle bus system. That seems to really cut down on traffic at the airport and resulting pollution. Unfortunately the signage at the garage is incredibly poor and staffing us none-existent. I left my car and never found a paperwork drop off kiosk or any employees... it did not inspire confidence... I know it's new but the clumsiness and lack of customer service is terrible. read more

O'Hare Multi-Modal Facility - Car Rental Near Me - Chicago, Illinois

Omg if you are planning on picking up a car today the 10th of august plan on a 2 + hour wait!! Not sure what's going on but they are waiting on cars to be delivered etc. ladies at desk aren't saying shit just staring at everyone..... read more

I was not familiar with OHare and I thought the signage to the rental center in terminal 2 was poor to non existent. Somewhere along the path from the gate there should be signage to direct the traveler to the train to get a rental car. I didn't know if I should be looking for a bus or if the rental center was across the street (Yeah CLT!) or off site. When I discovered that I was looking for a train there was no signage in the terminal 2 lobby to direct someone to the train. A friendly TSA agent got me moving in the right direction but even then I got lost. read more

I'll begin by stating that my review is based on a single visit. In all of my travels, I've never flown into ORD. Additionally, we arrived in the later evening hours. With that, we were impressed with the fact the facility didn't require the utilization of an outside shuttle and that the in-terminal people mover allowed for quick access. There were no lines at the counters, and service was efficient. We did a one-way rental with the return taking place at the far less desirable DTW. Keep up the great work, ORD team! read more

Horrible experience, waited over 90 minutes in line from 2 very slow employees working with a line of 15 people in front and behind me. Employees seemed to compete who could do the job slower. read more

The brand new car rental pickup center is open at O'Hare. This is a major upgrade from the old individual car rental places on Bessie Coleman Drive. It is a large and modern building with a nice décor. You can take the shuttle bus here from any terminal. This is much easier than having to wait for your specific agency's bus. Each rental agency has a booth on the main concourse so all roads lead to here. The bus system was working like clockwork during the first week. The whole place feels open and bright, even on a drury fall afternoon. There are large windows instead of a roof so it gets tons of sunlight. The mosaics on the wall are pretty cool and give it an awesome vibe. The escalators up to the car rental lots where you can grab your car and be on your way. This is a nice upgrade for O'Hare and should make travel smoother for those renting a car. read more

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It's a nice facility but give yourself plenty of time as it's a a bit of a drive on the rental bus.

The little train to get there is insanely slow! We have been on this train for almost 30 minutes and we have advanced two stops. Unbelievably poor operation! read more

I do like when all the rental car companies are in one location and it's reasonably convenient to get to. Not sure if train is actually any faster than bus and it was a bit of a maze to find the train from terminal the first time. As mentioned in other comments when returning car it can take a minute to get orientated and find way around in the large garage. Side comment if you happen to use Avis at this location be absolutely sure to check your contract before signing. Even ever specifically declining any options I did find a cheeky daily roadside maintenance charge on my contract upon return. My fault as I did sign the agreement but it's on a little digital screen and hard to see everything. The "convenient" emailed contract arrived while I was driving down the freeway which I then never looked at. Again, my fault but hopefully my error can alert others to potentially shady practice. read more

They have a lot to improve. Miserable experience trying to get there via the rental car shuttle bus. The service was horrible. Used, dated buses, clearly not ready for prime time. Yet, they're stuck waiting for the train to be built. The building was beautiful, and the rental car center was a huge improvement over the past individual crumbling agencies. The elevators worked and they had staff directing people where to go for their cars. The design of the garage is poor with circular ramps where idiots drive 5mph. Access to Mannheim road was easy, and it looked as if they had direct ramps to the nearby freeways. I'd be curious to see how they improve when they get the train running. read more

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New facility but need to improve the shuttle bus timing. We had several drive by the pick up location which appeared to be packed and when we finally got the one we boarded to stop it was also packed. When you've been flying all day the last thing you want is to wait on shuttles. Luckily the weather was in our favor but would have been brutal if it was winter weather. The facility itself was new and modern and I'm sure will work the kinks out. A bit of drive to get there so leave some extra time for your return. Lines were pretty long. read more

The worst service ever ordered my car from the Costco Travel got to O'hare Avis & did not have my car so i gave them my conformation number & they found it To make things worse it wasn't what i ordered & they had to get me the right one After about 1 hour of all this mess i got the car. I rented for 2 weeks for business trip Then when i returned the car i left my disabled placard when i got home i filed a claim because they have no one or number to talk to a live person The claim gives you a reference number so i call the number & it gives a recording not a valid number & it's the number they sent to my phone so how messed up is that Thanks Avis for the worst customer service ever i won't be using your company for any more business on my business trips It's a simple fix put down a phone number to talk to a live person at lost & found for each branch location read more

It's nice that O'Hare finally has a centralized rental car facility for those snowy or rainy days when getting or dropping off a rental used to be pretty rough. BUT... This place is sterile, dull, lacks signs or even a logical flow. I hope there are plans to connect it to the terminals with a train someday. This isn't easier than the old way, it's not closer, but it will keep you dry. read more

People land at all different times of the day and night, but don't get to the car rental area after 10:00 pm because there will not be a single person there. I pre-registered my membership account, including scanning my drivers license and I could even find my rental car in the garage, but no way to get the keys. I got stranded over night - had to get a hotel. read more

Conveniently located via the train shuttle, but it's kinda a hassle finding exactly where to go get that train shuttle

Shuttle bus drivers will leave as you're walking up to the bus and will drive past you when you're standing at a stop. They don't give a shit, which is at least part of the reason that they're working this menial job. read more

This is the service for a major international airport?! Horrible staff, filthy shuttle busses, poor signage to direct you. Not worth the money spent to park here. Much cheaper, faster, reliable, friendly, cleaner service at any of the off-airport parking lots NOT affiliated with the airport itself. AVOID!!!! read more

Awesome place and very important place to be at to get a rental. Fair prices and organized!!

Finally CHICAGO has moved into the 21st. This rental centre is fantastic and what ORD has needed for the longest time!! This makes renting cars at O'Hare easy and very convenient. It also updates a much needed parking lot area that has simplified the process tremendously. read more

This has more to do with the rental car shuttle's. They don't run every 24 hours like they say. Runs more like every top of the hour. Literally have been waiting 45 minutes for a shuttle. It's ridiculous. You're better off taking an Uber to get a rental than wait for these buses and pay the exorbitant fees they already charge at the kiosk here for airport cars. read more

We had a really easy time here and everyone was wonderful and helpful UNTIL we went to leave. Picture this, plenty of stations, each with an attendant. There was a long line for the one window and they waved a car towards a different open lane and we followed. Once it was our turn, the woman told us only the first window was for Thrifty even though every station said "Hertz Dollar Thrifty." She proceeded to make the car behind us back up so that we could all vacate the lane. It was very clear at this point that the other two attendants didn't want to do their jobs and were diverting all of the traffic to the one attendant on the end. This was when I took a video to capture the nonsense. Well the one attendant who turned us away came out of her station to yell that I couldn't have the video, she was going to call her manager, and that we couldn't exit. The empty stations suddenly started taking cars, and the lazy attendant instructed the hardworking attendant, "don't let them leave!" Luckily she knew the game the other workers were playing and let us out. But we WISH we had the opportunity to talk to a manager and let them know that the other workers were pointedly neglecting their work. Glad I won't be needing another rental soon because it turned into a miserable experience. read more

O'Hare Multi-Modal Facility - Car Rental Near Me - Chicago, Illinois

4, yes 4! Buses drove past a crowd of people waiting to get to the parking lot/rental car area. Horrible set up and service! For an international airport the shuttle service is shit! Won't ever rent a car here again. read more

getting to rental car center for past year from terminal is a nightmare. whether it is going to long-term parking lots or rental car center, the shuttle buses are infrequent. please fix the train or have a more efficient bus system. read more

Rented a car back on July 21, 2021 from this Thrifty Car location. When asked by the counter representative if I wanted their insurance I said "no". Then when he asked me to initial the document he started asking me questions about why I was in town, what I planned on seeing, etc. Once I returned I noticed he had added the "Liability Insurance Supplement" that I had declined in the amount of $113 for my trip. When I asked for that to be removed, Thrifty told me I signed for it and therefor owed them the funds. In hindsight I feel like the counter representative was trying to distract me during the signature. I will never use any Thrifty car rental again as a result. read more

Beautiful and convenient location but there is still several things that need to be smoothed out and one being the shuttle service. I get in on Sunday night and for the past 2 Sundays we waited more than 10 mts. It's way to cool for that nonsense. Tonight I missed one the other was right behind. The drivers are friendly but you can tell this is truly an area for improvement. It can be better.....looking forward to seeing the improvement. read more

Staff messed up my car rental multiple times, and made me wait way longer than needed. Easily could've been avoided.

I was so surprised O' Hare finally consolidate all rental cars company into a central location. It was clean, sleek, elevators were modern design that you chose the floor before you got in. I am so pleased i didn't have to wait for individual rental car shuttles anymore! Shuttle bus drivers were way too friendly that i wanted to tip them! O'Hare have done a great job! i heard from the rental car lady that Monorail will be ready at the end of the year, i can't wait to come back. I guess all the negative reviews were based on newly operation, but now they are just smooth and didn't waste you anymore time. Give O'hare rental car center another chance. :) read more

For now. When you arrive at OHAR. You must use the bus service to get to the Rental Facility. They are hoping to have the rail service completed before the upcoming holidays. This should make it much easier. And you must use the Facility name when trying to drive to this location. Most all of the rental companies are there. And no longer at Bessie Coleman. 10255 W Zemke Blvd Chicago IL 60666 is the address. read more

I knew the shuttle bus situation would be a mess but I was surprised for a new facility at the illogical design and especially the lack of signage or misleading signage. I've dropped off over 100 rental cars at airports and this one made you think far too much just to drop off and get on your way. Extremely cramped with tiny ramps. Be warned the shuttle situation to the terminals means you should arrive VERY VERY early. read more