Quick, ready, no long lines, definitely a step up from other companies. First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money. read more

Scam alert! Be careful there is a new scam going on at airport car rentals: we were charged a cleaning fee of 75 dollars at Hertz O'Hara airport car rental. This is ridiculous as our car was spotless. Check your bills and refuse this cost. read more

Hertz Rent A Car - Clean car returned - Car Rental Near Me - Chicago, Illinois

Very bad. Overcharged me by $800 and never did anything about it after contacts. This is generally speaking not a great thing to have happen

Great experience at Hertz at O'Hare. You have to make your to the MMF Facility using the Air Train that goes from terminal to terminal. From there, simply follow the signs to your rental car company. Hertz is on the first floor. As a Gold Member, I simply found my name on the board and proceeded to that area to select a vehicle. (Skipping the counter!) The President's Circle selection was a bit lacking...lots of Nissan Altimas and Rogues, Jeep SUVs, and Kia Sedans mostly. There was one or two Corollas and a Camry. There were also some Buick Encores. Exiting was very straight forward...just drive to the booth and present your license. Returning was just as simple...drive up to the instructed location, empty your vehicle and leave it. I received a receipt via email within minutes. The few employees we encountered were very efficient...no issues! There are a few convenient gas stations close by to refuel before returning your vehicles on Higgins and Mannheim roads. read more

I'm usually brand loyal to another car rental company, but for my trip to Chicago, Hertz's price couldn't be beat! My regular rental was going to be $245.00 or so, and Hertz came in at $118.00. Who are you going to choose? I registered beforehand on their app and entered my flight details (good thing I did, because my flight was 2 hours delayed, and I arrived past midnight). I got confirmation that I could bypass the counter and go straight to the cars. I paid for a regular economy car, but when I got there, no such car existed. They only had compact SUVs which was fine by me. I got a Kia Sportage and was on my way. Easy pickup, easy return, no issues at all, and I appreciate someone staying there past their "close time" so I could get my car. Would definitely use Hertz again if the price is as good as it was this trip! read more

If I could rate this a zero star that would be appropriate. I picked up a rental car last May. It was a brand new Jeep hard top convertible. To make a long story short. I drove off the lot and onto the freeway headed north to Rockford, Il. I was about 20 minutes into the drive and all of the sudden the convertible hard top flew off the car. This rental was obviously not inspected by Hertz prior to us picking it up to ensure the roof was secure. This is gross negligence on the part of the rental staff at O'Hare. Somebody could have been severely injured or killed. I spent the next day trying unsuccessfully to swap this car in Rockford. The manager at the Rockford location didn't want anything to do with helping me. He actually told me if the car was stolen on my watch it would be my responsibility - even though the car couldn't be locked due to having no roof attached. This waste of time was the better part of my morning. We drove around in the cold at night, we had to make special accommodations with the hotel to keep the car safe in the baggage drop zone. We drove back to OHare on the highway, once again freezing with no option to put on the roof. The entire weekend was miserable due to this unfortunate situation. The car was returned. I was told we were not responsible. Now 9 months later I am contacted by a collection company claiming I owe $3000 for damage to this vehicle. Hertz has never contacted me to tell me I was responsible, never responded to my request to refund my payment for the rental that ruined my vacation and now I have to waste my time fighting a collection agency. Stay away from Hertz! The cars are not safe, they simply don't seem to care and the customer service is beyond horrible. They offered me a free rental on my next trip. I wouldn't take a free car at this point. Trying to shakedown a customer who was traumatized by your actions is simply digusting. I hope someone at Hertz responds to this review as your staff Jazzmyn Smiley continues to ignore me. read more

They aren't open 24 hours! Hertz counter at O'hare closes at midnight. BEWARE! There is conflicting info out there, but the closing time is midnight according to Hertz. This is odd because all other rental counters at OHARE are 24/7 read more

Worst,worthless , incompetent, terrible. I don't know if they even train people working for them,seems like nobody knows a thing of what they are doing. We rent a car for a month in Hertz(Downtown Chicago). In 2.5weeks time,car won't start,the theft sign is on. Calling the company,car report returned and then stolen. Going through with the rep,that finally (after many 2hours on the line)reactivates the car. Next day my husband takes my son to his hockey training to the ice rink. Going out from the game,car-gone! Calling police, filing the case,the police officer calls Hertz and... THEY Don't EVEN SHARE the car's GPS... Turns out,the car is still filed "missing" in Hertz system,since nobody cared to changed the status. We have over 250$ expenses on Uber thanks to all this. Next thing after 3days they give us other car and inform us that the 1 st car(that was towed by Hertz) is in the airport. They suggest we file lost and found for our belongings,that THEY took. The month has passed,no sign of our stuff. Constantly with the customers service.Every time I call ,nobody has a clue of the situation, even though the reference number and case number provided. Finally when I tell them ,that we'll have to take legal actions against them,they say:"U go ahead" read more

I really hate Hertz in O'hare Airport. Only 2 employees and very slow, they taking there time and very rude employees. Hertz you suck I waited 2 hours to pick up my car and on top of that I booked and confirmed my reservation online. read more

Hertz Rent A Car - Long ass line only 2 employees. 2 employees very slow taking there time and have an attitude problems - Car Rental Near Me - Chicago, Illinois

Horrible service, a line a mile long and only two clerks out of five are working, the other two are wandering around or shuffling papers with an air of unconcern. The same couple has been up at the desk for thirty minutes and the clerk is on the phone about something. There are 42 people in line. A dystopian nightmare. read more

Inaccurate fuel charges and misleading customer service. Had a Jeep Compass rental at Hertz O'Hare Airport on 5/25/2025. When I picked up my rental vehicle, the gas tank was only at 25%. The Hertz employee at the exit gate acknowledged this and assured me she would make a note in the system so that I would receive a proper adjustment upon return. I trusted that the matter was documented. Before returning the car to Chicago O'Hare Airport, I filled the tank to full, going out of my way to find a gas station in a completely unfamiliar city with challenging airport traffic at night. This not only delayed my schedule and caused significant inconvenience, but also added stress to my trip. Upon return, I informed the Hertz employee at the return area of the gas situation. She scanned the vehicle using her iPad, confirmed that the previous note was in the system, and told me that my receipt would reflect a refund. Despite these assurances, I received no refund. When I contacted Hertz Customer Service, I was told that according to their records, the car was returned at the same fuel level as it was rented, and therefore no adjustment was made. This is simply not true and ignores the documentation and employee confirmations I received. This issue is not about the money--it's about principle and basic customer care. I've rented vehicles numerous times from various companies and never once received a car with only a quarter tank. I didn't mind correcting the error myself, but the lack of follow-through and inaccurate record-keeping is extremely disappointing. I am sharing not only to seek a correction but also to warn future customers about the lack of accountability and the potential hassle they may face with Hertz in even the most straightforward situations. If Hertz cannot resolve a minor fuel discrepancy correctly--even when employees acknowledge the issue--I have no confidence in their ability to support customers when larger issues arise. read more

If you aren't a member of Hertz's Gold Rewards, you are doing it all wrong. I believe it's free to join and you get special perks a.m. and checking out the cars is so simple. At this Hertz location in O'Hare, picking up your rental with their special gold rewards is a breeze. You don't have to wait in a single line and you simply look for your name on the board telling you which spot your car is in. You get in the car the keys in the car and you're good to go. I rented a Tesla but I'm pretty sure it's the same process for all the cars. On this latest visit to Chicago, my name wasn't on the board, but the person working in the gold office was amazing. So friendly, great banter, quickly got everything taken care of, and I was in my car and off. Love this Hertz and will be a loyal renter here moving forward since SilverCar closed in Chicago! read more

Trying to Charge me $400 for Lost Keys! I am a President's circle member who returned a car at 4:30AM on 8-25-25 to the Hertz Rental at ORD. Despite over 50 cars being dropped off there were no attendants checking cars in, just a single Hertz employ having a picnic on a car hood. Hertz claimed and billed me for missing car keys that were left in the console by the shifter. I know they were there because I saw a key drop box upon leaving, I went back to get the Keys (which I saw for the second Time) , but said employee yelled to leave them in the car. Complained about the $400 charge to hertz customer service and they said they tried to contact me multiple times, but there is no phone text or email record of them doing so. Furthermore, there were multiple errors on the bill for instance claiming 950 of Mileage when I drove less than 100 and only paid for 4 gallons to fill the tank. The fact of the matter is When I dropped the car off the keys were in the car. By law, Hertz took possession of the car when I left, what happened to it after that point is not my problem and I will not pay their fee. Ever since Hertz went bankrupt i have avoided the company until AMEX offered the president's circle upgrade to card members. I should have obeyed the old maxim never do business with a bankrupt company because by delcaring bankruptcy they have lost their morals. read more

The car itself was fine. Customer service was terrible and unwilling to help us, so we ended up having to make a second reservation, then having to cancel it and losing over $50 just because we needed one extra day. In person or on the phone, no one could help us add a day so we had to make a separate reservation for it. Then we were told there was no way to combine the two reservations (after it was too late to cancel without a fee) which they then wouldn't waive. Ridiculous. We also received no guidance about how to deal with toll roads, so I assume we'll get a bill someday for those because we couldn't find any way to pay them ourselves. I'm guessing it is another way for Hertz to take extra money for them by paying them for us before we could pay them directly, then charging us extra for the unrequested service. read more

I made a reservation and rented a car from Hertz Rental Car company on 7/1/2025 at the Chicago O'Hare Airport. I signed all the paperwork and rented this car from 7/1/2025-7/4/2025. The person that assisted me asked me if I wanted to prepay the gas for this car. I told her absolutely not; I will take care of this on my own. She replied are you sure, the prices are running about $3.59 cents per gallon? I once again replied no, I will take care of it on my own. I received my final bill, (see attached) only to find out that I was charged $53.05 for the prepayment of gas. I filled up the gas before I turned in the car! I contacted Hertz customer service and spoke to a representative from Central America who was of no help. I then chatted with Hertz customer support and they couldn't help me. This email is about the fact that I have been cheated out of $53.05. It is about the principal not the money. I always considered Hertz to be a reputable company, however after this incident and the lack of assistance I have lost my trust in your company. read more

Worst car hire experience ever and I don't even have the car yet ! Went to pick up the vehicle only to find the office closed and a note on the window saying to go to another branch (20 min. Taxi ride away ). I'm standing in a queue outside their office now 90 mins in and still no result , no doubt worse to come . Run a mile from this company . They don't answer their phone . Customer service is zero read more

This location should learn to answer a phone. It's makes it impossible to deal with issues that require their attention locally.

Rented a car at O'Hare. Was never told about the PlatePass option. Paid my own toll on the road through Illinois Tollway app. Received an invoice from PlatePass, (representing Hertz) for $75. Called Hertz. They told me the would look into it and get back to me within 72 hours. They never got back to me. I ended up paying the PlatePass invoice even though I was not made aware of the service at check-in. Neither me nor my family will ever rent a car from Hertz in the future. read more

By pressing a button, technology has simplified car rental. Through the app, I booked a reservation for the 7-passenger SUV. The entire process went effortlessly and swiftly. Once completed, I received a booking confirmation via email or SMS text message, and since I have an iPhone, I stored the confirmation details to my digital wallet. When it was time to pick up the vehicle, I checked in using the app; it was simple; all I needed to do was re-confirm my personal information, driver license details, and payment. When I arrived, I went straight to their garage on level 1. The vehicle was ready based on the monitor directory. Because of my status, they upgraded my vehicle to a Cadillac XT6 2023 in burgundy red. The exterior is in good shape, but the interior might use some cleaning. The driver's seat contains crumbs, and the front passenger seat has suspicious water stains. When I exited the facility, I had to stop at the booth because the personnel scanned the vehicle and I had to provide my physical driver license. Once the details matched, I was free to go. It is simple to return. There is no contact at all; simply park the vehicle in the return lot and leave the key; it is as simple as that. read more

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Hertz made my first airport rental experience a breeze and I will definitely be a return customer. With O'Hare airport being so large, I called ahead to ensure I knew how to get to the rental car area by the time of pickup. The rental car location was a quick 3-4 minute shuttle/train ride from O'hare airport and thankfully, by the time we arrived, there were only a few people ahead of us in line so the wait wasn't long at all. Since I made a reservation ahead of time, all I had to do was give my name and the lady pulled up my information right away. I did have to secure the deposit on my credit card and also paid for the toll pass since I knew I was going to go through tolls but once all that was squared away, my daughter and I were able to practically pick whichever car we wanted. She was excited about that lol. We were directed to go into the car garage and literally choose whichever vehicle we liked within the designated area and the keys would already be in the car waiting for us. Since I wanted a sedan, there were quite a few cars to choose from but we chose a 2023 Nissan Altima. The keys were in the car so all we did was throw our luggage in the trunk and ride off. Upon return, it was just as simple. We returned the car with a full tank of gas back to the garage and someone was right there to guide us where to park. We left the keys in the car, I signed off on the return, received my receipt via email and that was it. This was, by far, one of the simplest rental processes I'd ever experienced. Hertz now has a forever customer. read more

Received the car with fuel gage indicating "full". Returned the car with fuel dage indicating "full". Got charged over $11 with their claim being the car needed 1 gallon of gas to reach full. I have no idea if the car I received originally had the tank completely full or was 1 gallon short, so why the hell do they claim to be so accurate in charging me to refill. When I filled the tank, I put in more to cover my driving distance to the facility - full on the gage should be adequate evidence. This facility just finds ways to rip off customers. read more

I've been a loyal Hertz Gold member and customer since 2017, and rent cars from them every time I need to be in Chicago for work, about 8-12 times a year. I like the gold member board and being able to just pick the vehicle I want (bypassing lines) and just go. This time, I picked a car that had a strong cologne type smell in it and by the time I was in and settled and noticed it, I didn't want to unpack, etc. the windows were down when I loaded the car. Returned the car at their e-return at O'Hare and not a soul seemed to be working there so I left it and went to my flight. They charged me a $400 cleaning fee for smoking and I'm not a smoker!!! In fact, since I'm a singer, I'm really careful about even being around second hand smoke. I called customer service immediately and they said the staff member did not make notes of finding any "evidence," so they okayed a refund within 5-7 days. But, I still need to go through the hassle of explaining it to my company since it was rented on a company card, and that is crap. I'm writing this review to warn people that it looks like stuff has gone downhill with this location. This is not a loyalty forward or customer forward company anymore. If you smell ANYTHING in the car when you're choosing it, pick another car. This company is looking for how they can take advantage of customers by unfairly assessing them damage. read more

A month after returning our car we received word that we owed almost $3000 in "damage" for a "dent" in the hood. They sent multiple pictures in which there was literally no dent present as "evidence". They charged about 2000 for fixing the non-existent dent, 600 for "days lost" for use of the car (I'm sorry did the dent that doesn't exist somehow make it not drivable???), and a $400 administrative fee!! I guess it costs a lot of money to commit literal fraud. Never renting again from them. Absolutely ridiculous. read more

About a 10-15 minute walk/ride via train to the office/pickup location. A bit of a frustrating experience trying to get to the right level via the elevator (which had a queue) from baggage claim (which is more of an airport issue). MMF is the rental car stop. Ok selection of cars for Gold Members on Wednesday morning around 8:30. I got a low mileage (3k) Malibu. Somehow the state from my license in my profile was missing. Unfortunately this couldn't be corrected at the exit gate so I had to go back to VIP area. They adjusted so I could leave but I had to go in and update my profile as they couldn't do that. Where's that Easy button?! The Malibu was clean and met our needs during the 5 day rental. Despite the process issues, pickup/return service was okay. read more

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Great service here! Pickup is great. As a PC I skipped the line and grabbed a very clean and new Volvo. Drives great. Return is great too. Want to thank Jennifer and Sean and the manager here. They are very helpful and kind. read more

The car was fine but the Hertz guy tried to add items to my bill that i had told him I didn't want. When he tried to to get me to accept the gas fill up option he greatly exaggerated the price of gas in the Chicago area. read more

Waited in line at front counter for 10 minutes; finally get email saying "skip the desk go directly to your car". Get out of line and pick my car; answer all their questions about fueling and tolls, press the final button and it won't go through. Go to Gold counter (I'm a gold member) and she asks my name and says I'm not a gold member go back out to desk I just left. She was nice but had a very hard time completing the reservation. FINALLY get to my car after a good 30 minutes of d/cking around. The wait in line for 20 minutes to get out of the gate. Hertz never again! At least not at Ohare read more

I rented a car at Akron-Canton Airport in Ohio on December 22 at 3 PM. I arrived at 2:30 PM, and the lady at the desk started to process my reservation but suddenly stopped and told me she couldn't continue because my appointment was at 3 PM and she couldn't do anything until then. I had to wait 20 minutes, even though there was no one else there; I was the only customer. When I returned, she was talking to a man (not a client), and apparently, I interrupted her conversation. She then began to behave very rudely toward me. Her response to all my questions was, "I don't know, ma'am; you have to investigate." She did not give me a tour of the car. She was going to give me an electric car, which I didn't ask for because I didn't know how to use it. She also failed to explain that the car had a damaged driver's light. I had to stop to charge the car multiple times, sometimes in lonely places where there were multiple risks. My trip, which was supposed to take six hours, ended up taking twelve hours, all because the lady held a grudge since she felt I had interrupted her. This caused her to refrain from helping me. Her behavior was unprofessional and rude, and I had a horrible experience as a result. Because of this, I will never rent a car from Hertz again. I hope this message reaches someone who cares about this business and pays attention to this criticism, as she made my day terrible and my experience the worst I've had while renting a car. read more

Just had a horrible experience with this Hertz location. Only use Hertz because I get Presidents Circle with my Amex. Last night at 11:30pm, they lost my reservation and I had to wait an hour for them to find it. The Manager on duty was completely incompetent and I don't see how Hertz could decide to put this guy in charge. Recommending avoid at all cost! read more

We had good experience with Herrz at OHare. 5 minute wait to see agent. 2-3 minute to process. Couple minute walk to pick up car. Easy drop off. Giving 4 stars because we couldn't check in using app read more

My rating is actually a 1/2 star. I am so dissatisfied with my rental. I picked this vehicle up from JFK Hertz. The vehicle was filthy inside and out. There were no floor mats and dirt smudges all over the screen. Dirt on the seats. It was obviously not cleaned. There was a dent in the body, scratches on the trunk which wouldn't close correctly. It did not drive smoothly and made a loud humming sound when on the highway which seemed like the wheels weren't balanced. Its also did not keep a charge very long and did not meet the advertised distance on a full charge. Seriously terrible rental. I spent an hour cleaning the vehicle after getting to my destination since I was so embarrassed to have family ride in the car. Ugh. read more

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I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in they were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status! read more

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Watch out for dollar and hertz for charging you the fuel fill up when I declined and filled it with fuel before I got there. I made it clear no toll pass no fuel charge no insurance. They have a automated system to deal with refunds but you better have the actual receipt not a statement showing you fueled. Someone must be either stealing the gas they are charging the customer for or blatantly ripping off customers on purpose for corporate read more

Returned car over 7 days ago and still no receipt. I've tried Twitter, FB, support line, customer care and they can't get this place to send the receipt. Tried calling rental location for several days to talk to supervisor but no one ever answers. If you need to travel for work go elsewhere. The car works fine but what if you need support in case of an emergency. Oh ya, if you look at the picture you can see someone in the return center shack talking to someone. They said an email will be sent to you shortly. Here's the number for this place, 5106334300 call them you'll see what I mean. read more

Hertz Rent A Car - Car has been reunited for 7 days and this location won't send the receipt. Tried Twitter, FB, Support Line, and emails no help. - Car Rental Near Me - Chicago, Illinois

The vehicle itself was nice. It was clean and drove well. The staff left a lot to be desired. Picking up the car had a long line and the staff were just slowly processing things as a job. Bringing the car back was even worse. I originally thought I was getting a deal, but after all the extra fees and charges, there was no deal. Won't make that mistake again. read more

Unbelievably slow. 45 min to get a car, with a preexisting reservation and 4 agents. I was third in line. No clue what they're doing. Then they give me a car that reeks of cigarettes. Still waiting to get a new car after an hour now ... read more

Hertz are a bunch of crooks. I wish I could give it zero stars. Had a rental that we returned with absolutely zero issues/damage then were told months later that there were chips in the windshield. Even had a person check us in and confirm it looked good. Photo they sent had no cracks or chips, just circles in wax pen around phantom chips. Could see nothing! Absolute joke of a company. Best part is in their documentation they claimed to reach out to me via email and phone which was a lie....never got those. They just send a random letter in the mail. They also overcharged for the windshield replacement. They did not ask for approval or quotes, just did it on their own! I will never rent from Hertz again or any of their other brands. I plan to tell everyone I know to never rent from Hertz again because they are a bunch of scam artists. Sad they take advantage of their customers when we pay a boatload for rentals. Beware of Hertz and rent elsewhere! read more

When I got to the desk, they told me $500 will be held on my card, but when I called, they said $200. I was told they NEVER have that low of a price. I said I am on a budget and will have to see what I can cut. She took out the laminated price sheet and tapped it with her pen, and said this is the cost, $500. I then said I need to think a minute. She tapped again and said this is the cost. Then she said I could go and rent from another company! I have NEVER been told that before. Felt she was rude, and EXTREMELY unprofessional. read more

I just tried to add my Hertz gold number to an existing reservation. They wanted to charge me $300 more that the original cost. Oh my.

Service lacks a lot to be desired. People are rude, & not enough workers. After making the enormous trek to get here we pick our car and go to leave only to start driving and the brakes are dragging and there's a horrible vibration. We back up to the return lot and there's a long line of people waiting to get another car. The. Some lady yells for the only person helping us(the line of people) to come mark her dents so she doesn't close it out. There was one person named Guadalupe that was nice, friendly and informative. The rest no. read more