Pre paid for 8 day rental went to the desk to check in for vehicle pick up declined all insurance and fuel changes service representative snuck in $ 177 fuel charge when I returned vehicle with a full tank I was told to call and have charge removed I called on 3/16 representative said they would refund within 2 days here it is 3/21 no refund. Moral of the story read every line no matter how busy they are found out they get paid for the upsell of add ons. read more

Nobody must work here because I'm standing in a line of 30 people that leads to a row of empty desks

Short answer: If you do get stuck using Avis just take care. Don't waste time on quickpass for this location and make the desk agent print the contract at the desk or actually record them stating what was agreed and what was declined. Not doing this cost me $47. Long answer with detail: I spent 10 minutes filling out the online ID check to get "quickpass" which then supposedly was just show ID and payment card and pick up car. Arriving to the rental car facility there was no "quickpass" sign and a long line queuing for 1 desk agent. I went out to the garage to check if there was "quickpass" out there but there was a longer line there for 2 desk agents. Went back inside and after 30 min wait got to the desk. Declined everything and was told to sign on the digital screen which normally I find fine but learned my lesson this time. After the whole process which was about 40 minutes I got my car allocated with comment that to exit the facility I would need the bar code in the email with the contract that "should have already arrived by time I got to garage". Upon getting into car first thing to notice was 3/4 tank of fuel versus full, and of course no email with contract and bar code. When I got to exit gate the agent there was polite and seemed to not be surprised I didn't have code. He did note the less than full fuel but also warned to still fill the tank as otherwise they would charge me regardless. Upon returning the car (with fuel full so already $20 down on the rental) I saw an extra $47 charge which I originally thought was fuel but was notified by customer support that I had purchased the daily roadside maintenance charge. Needless to say I am livid but this is my error as the charge was on the contract when I checked (which arrived via email 10 minutes after leaving the garage so I had never reviewed, again my mistake). I do have to say customer support is responsive and did credit part of the charge but relatively uncaring about the actions of the desk agent on slipping charge in when declined and completely uncaring about the less than full fuel on pick up. Edit: I did contact Avis support directly after the rental and did receive timely response, I did not have much luck with my case however thus why this review. That said when reaching out via Twitter I also received a quick response and after a bit of back and forth was able to get my issues resolved to my satisfaction. I am raising by a star for that reason but also leaving it low due to the fact those steps for resolution should not have been required. read more

Avis - Car Rental Near Me - Chicago, Illinois

After waiting in line at the airport we were rushed to checkout. We clearly stated we didn't want any optional insurance. The total charged looked correct and we signed quickly. After returning the car we received the confirmation of our total bill and were charged another $196 that we did not know about. Most of this was for insurance we declined. The corporate department refunded most of it. But beware of what you sign. read more

My recent experience with Avis at O'hare Airport was absolutely horrible. I will not be using Avis ever again and they will be losing me as a customer and I will be discouraging anyone from using your services as well... I rented a car there a couple weeks to use for approximately 12 hours. When I picked it up there was an empty water bottle inside which made it clear the car wasn't cleaned though they supposedly are taking "extra measures" to protect against covid. It made me uncomfortable but I was on a tight schedule and having already spent 30 minutes just waiting in line at 1 AM because they only had one available agent, I disposed of it myself instead of making it an issue. I returned the car without any issues but 2 weeks later I received a bill in the mail for $250 as a cleaning fee for "spills, stains, liquids." I returned the car clean and hadn't eaten or drank in it or transported anything of the sort so where was this ludicrous $250 charge coming from? I called customer service and the first rep looked at my case and photos and said there were "some stains" but she didn't think they warranted such a fee and offered me $250. I asked for the photographs to be emailed to me and she said I can call back. I received the pictures... 3 of the 4 pictures barely had any visible so called "stain" and the one that had a very minor stain was in the back seat which I never used (which only confirms this car was never cleaned before they gave it to me even though we are in a pandemic). I called back and the second rep said I can either take 50% off the $250 and that was the best she or anyone could give me which is ridiculous for the so called stains (look at pictures below) that were there before I even got the car. I called one last time and finally got agent to agree to 75%... but I am still paying 25% of the deposit for a mess I never made in the first place. Oh and did I mention they tacked on $27.99 in additional services though I had declined any additional services.... yeah, never using Avis again. Looking at these reviews... I wish I had checked Yelp prior bc clearly this rental company has made a habit of ripping people off. read more

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I don't understand why I have to wait an extra hour past my reservation only to walk in complete circles and to find out that the car is being washed and should be handed in "3 minutes." Update: the car looks like it was rinsed with water read more

Avis - Car Rental Near Me - Chicago, Illinois

I am an Avis preferred customer for several years and usually have good results when working with them; not now. I rented a car from the Atlanta airport on 2/19/25 for a one day rental. When I returned the car, I left the key fob in the cupholder, however when I arrived home, I found out I left my personal key fob in the rental car and accidently kept the rental car fob. I went to FedEx the next morning and returned the keys using overnight service; they signed for the package so I know they received it. However, they have been TOTALLY UNRESPONSIVE in my search to find my key fob. I filled out a lost and found and submitted 3 emails to their customer service; I can't even get a response. When I spoke to their customer service reps (at least 4 of them), they tell me they can't help me but to call the Avis at the airport direct. I've called them multiple times, but cannot get a human on the phone until it directs me back to their customer service group. I am so disappointed in them. I realize this all started due to my own fault, but their customer service is TERRIBLE. read more

Arrived at ORD to attend my granddaughter's recital only to find that we were #30 in line. Yes I counted. After standing in line for 10 minutes, the family that was at the desk trying to rent a car hadn't moved. There was one person at the Avis counter and one at the Budget counter. The line hadn't moved at all of course. Apparently there is a glitch in the system. This has happened before at other airports. UNACCEPTABLE! This happened at TPA and DFW too. It was the same unorganized chaos that took over an hour to get a car if you were even lucky enough to get one. TPA was by far the worst. VERY mismanaged, lots of confusion. How do you run a business this way? Better equipment or better IT people are needed. Computer system glitches or crashes happen way too often. read more

Rented a vehicle, check in was weird. The lady went over the optional refuel (if i drop it off not full, I get charged) and told me to sign it. Okay. We drop it off with a full tank and get charged for refuel. Sent us an e-receipt that has a bunch of fees not adding up to what they charged me, said it was for refueling and I had to submit proof it was full! Then, told me I had to wait four hours and call them back for a solution. This is not okay. Where is the proof I dropped it off empty? There is none. Luckily I took a photo of the odometer with a full tank at drop off. Never rent from here - they will charge you and pick a random line on a receipt and say it's that. Even though their own receipt said the fuel was full at drop off. read more

This was the second time we rented a car from Avis. I'm sorry that I didn't learn my lesson the first time. The first time we had relatively small issues that I thought could be explained away as an honest mistake. We reserved the car online, prepaid the full amount, and returned the car at the end of the trip. When we got our e-receipt, the new bill was about 15% higher than the prepaid amount. Now their e-receipts make absolutely no sense to the point that the numbers don't add up to the total, but after calling, they had charged us several of the fees twice. Fine, honest mistake, they took care of it. This last time, we reserved the car for $66 and prepaid again. After returning it, we got the (again illegible) e-receipt with a new total of $71. Of course I figured they made the same mistake again, so after calling corporate (because the branches literally can't do anything useful), I found out that they had actually charged me the original $66 PLUS an additional $71. Now outside of being downright fraudulent, the e-receipt doesn't indicate that this is an additional charge, so had I not checked my credit card or decided to pick a fight over another nonsense charge, I wouldn't have noticed. The representative said it was a "glitch". You tell me, 2 for 2, I got glitches using this company. I can only assume in a few years we'll see this as another Wells Fargo company that has a policy of trying to steal from customers to increase profits. Check your credit card statements if you're forced to use them, but ideally don't use or trust this company for anything. read more

Worst rental experience EVER. Rented an Avis car at O'hare Airport and prepaid the rental. Was told that if I returned the car at the same location, with full tank and no damage the charges would not exceed my pre-paid amount. I did, made NO changes to the reservation (even returned the car early) and STILL was charged an additional $67 and no one could explain the additional charge. HOW IS THAT POSSIBLE? Never again will I use AVIS to rent a vehicle....I'll walk if I have to. read more

Rented an EV and spent at least 2.5 hours waiting for it to recharge to 85% before returning it. I specifically stated that the car is charged "above 70%" as per the rental contract. However, the "charging charge" of $30+ was still applied. Bad customer service and deceptive practices. read more

terrible customer service. MIDWAY Illinois airport is the worst experience. not help, always charges extra fees. please make you a favor and never contract this rental car read more

Horrible service. We had an email confirming our car was waiting. We stood in line for nearly two hours after a number of flights were canceled. When we finally got to the desk, they said no cars. Staff was sitting and joking and chatting without informing those in line that they had no more cars. Wasted our time at midnight when we could have been pursuing other options. Plus no accountability for sending us a "confirmed" booking email and then not having the cars. read more

Prepaid $201 for a small car for 2 days. When I got there, they didn't have a small car, so offered me a choice of a van, SUV, or truck. I took the SUV, returned it, waited 15 minutes for attendant, no one available to check in the car. I gave up and left. Then they emailed me another receipt for $67 saying I agreed to a $25/day upgrade. UNETHICAL and terrible service. I expected better from Avis. read more

Do not rent from Avis they are crooks. I rented from them in Atlanta and they charged my card for tolls I showed proof of paying. I tried to rent again from the Midwat location and after standing in line for an hour and getting horrible service I still couldn't get a refund. Save yourself some time and stress and Do Not rent from Avis! read more

Wrongfully accused of damage, charged fuel, and late fee having extended rental prior to return date. Have 100% video proof and receipt proof of innocence. Returned the vehicle on April 24 per agreement. Parking was chaos, no agents guiding to a space, no check-in personnel. Signs said to leave keys and vehicle. Filled up on gas outside the airport, and took full video of all vehicle surfaces after parking in Avis garage. May 2 received email with photo of dent in hood in front of passenger window. Final bill includes fuel service charge and late fee. Insurance party says it will take 30 to 60 days to begin fighting my case. This will surely be an uphill battle. Had just enrolled in AVIS PREFERRED program. Sorry AVIS, you just lost a customer for life. read more

Beware of Avis at all costs! I have heard horror stories about Avis on social media but before now, I hadn't had a bad experience. I picked up a rental from Avis in La Grange Georgia on 11/24/23! It was a Ford Edge. Upon inspection with the representative at the location, the car had a medium sized dent in the left front fender and scratches on the bumper. The dent had white x's so Clearly someone at Avis had seen the damage from the previous renter. The rep marked down the damage. We continue to walk around the vehicle and he was about to walk past a dent in the lift gate, I asked him to notate that as well. My first mind told me not to take that car as the rental they offered but I was in a hurry. I returned the car a couple days later to the Atlanta airport, they noticed the damage and I showed them my receipt where all damages were notated when I picked up the car. The agent told me, make sure you hang on to this just incase. Well on 2/14, nearly 3 months later, I get contacted from claims at Sedgwick insurance who Avis put a claim through and named me as the renter who caused the damage to the car. The rep who called me was rude, telling me if I didn't take care of it they'd send the bill for the damages to collections. I'm like what?? I have proof and luckily I kept it but, why didn't you contact the location I rented from and get the proof the car was damaged when I picked it up?? Sounds like Avis is trying to pin a $1,600 bill on me. I will never do business with nor will I recommend Avis to anyone. read more

If I could give you a zero I would give you a zero your company is nothing but a rip off I brought my car back on a Saturday morning didn't have to be returned till Monday because Uber is closed on Saturday and Sunday I lose my money I don't think that's very fair I think you guys are ripping people off with this secondly you just charge people whatever you want to charge I was paying $394 a week you send me a receipt for $394 and you take out $406.43 more and you didn't even have the nerve to send out emails and tell people that you were raising the prices this is not how you do business very bad business you ought to be reported to the better Business bureau I would never recommend anybody using Avis horrible business and also the man who was working the counter his name is Nestor refused to give me my key back I don't carew what I said to him he had no business keeping that key when I had two more days left I told him at first I didn't want him but I changed my mind afterwards that I might as well keep it since I'm paying for it and not getting reimbursed and he refused to give me the key back and I don't care what the reason it is bad business​​​​​​​​​ read more

That is a lot of negative reviews for this Avis! I have always had a good experience at this location. They have a constant shuttle to and from the airport, I have Avis Preferred and my name is always on the board and my car is always ready to go, and sometimes they surprised me with an upgrade at no charge. I don't have any complains. It's free to sign up for Preferred and get a Wizard number assigned :) read more

Avis - Car Rental Near Me - Chicago, Illinois

Put my family in a death trap! Rented a car from Avis because they were cheaper than Enterprise. Big mistake. The con artist that was running the store on Burlington Ave in Kansas City Missouri said they didn't have the car I reserved and put me and my daughter into a vehicle that was not even street legal! The tires looked like racing slicks. NO TREAD AT ALL IN THE TIRES! This made the vehicle illegal to be in the road. DO NOT RENT FROM THEM IF YOU VALUE YOUR SAFETY! read more

I rented a mini van for my family while we were in Texas. I received the van filthy on the outside, and trash (including old orange peels) on the inside. The van had mismatched rims, and the windshield wiper was falling apart... so I couldn't even wipe the dirt off of the windshield to drive it off of the lot. I wanted to immediately drive to a car wash. This was the absolute worst rental I've ever had in my life! I would not recommend this company after this terrible experience. Totally embarrassed driving this vehicle. read more

HORRIBLE experience with Avis. I called to book a rental and the guy Isaac entered all my information incorrectly. I was told I was going to be charged $345 for my rental tax fees and everything. After I called again to update my info and they told me my new total was an OUTRAGEOUS $700 dollars. After I explained what happened to the supervisor she offered no sympathy and no solutions after THEY made a mistake. DO NOT USE AVIS they offer nothing but head aches. It took me long enough to even reach a live rep so I can actually be helped instead if the HORRIBLE automated system. I went to Budget and got the same exact car with all my information entered correctly for $450 total Tax Fees and everything for 5 days. AVIS is a TERRIBLE COMPANY. TERRIBLE SERVICE. TERRIBLE PRICES. read more

I pre paid for car and when I landed after a 9 hour delay and us letting them know we'd be late they didn't have our car and told us they didn't need to hold it even if we pre paid so they didn't have car never again will I use them read more

I'll keep it short. I'm a preferred member and when I got to the airport it said to go to the preferred counter to get my car. It normally just gives me a space number. When I get to the preferred counter there are 30 people in front of me!! This is becoming common. Avis is the worst. read more

There was a huge line and 1 agent to help which is ridiculous, taking forever to simply pick up my reservation! Then I get to the car to find that it's filthy inside, w dog hair, spilled coffee and food crumbs everywhere. Also, the tank was only 3/4 full while the paperwork said it was full, but after waiting so long I didn't have time to go back. The vehicle rattles loudly on the freeway which makes it hard to talk. This is unacceptable as we spent $1700 on this terrible experience! Customer service is clearly not a priority for these guys. read more

Maybe it was because I came when it wasn't busy, but my experience was pretty pleasant. Staff were pretty quick, friendly, and helpful. It would be nicer if the building were a bit bigger though. The car we rented didn't have any problems, and was clean. read more

Avis - Front of building~ - Car Rental Near Me - Chicago, Illinois

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The worst experience I've ever had at a car rental place. Two hours in line. Worse than Disneyland. It was sooo bad... I feel like they had to try to be this bad. Truly amazing how long this took. read more

I only use Avis bc my company uses them. Besides that, don't use them. These guys have no clue on what they're doing. I ask a guy for help, and instead of checking he proceeds to look at his phone, and doesn't help. Joshua is his name. read more

Terrible customer service. Waited in line for nearly 3 hours because no cars were available despite having a reservation. Then, the vehicle assigned was in such disrepair that the passenger side door would not close/stay closed. If management was genuinely apologetic, might have helped. Instead, attitude and poor customer service. read more

my business has been renting from Avis for several years and are Avis Preferred. Recently Avis has been adding "fuel surcharges" to my account despite returning the vehicle with a full tank. Today I was charged $18.55 for a difference of .8 gallons (8/10 of a gallon)! Ridiculous! read more

The worst! You cannot get a hold of anyone at the location, which is strange because their customer service department (offshore) directs you to call their branch to setup/confirm mundane items like car seat configurations, etc. They've automated to the point where customer service is null. read more

I was completely cheat by Avis through a deceptive website quote. In June 2022, I rented a compact car at Albany airport to be dropped off at O'Hare. With my corporate discount the 2-week rental was $345, a big discount. What a didn't do was click the small "terms and conditions" link, something almost no ones does. Had I done so it would've said in the fine print 28-cents per mile! Even doing so after the fact showed "28-cents per mile, estimate $0" even though they knew I'd be driving from New York to Illinois. The agent at Albany airport never said anything about mileage, and it wasn't clear on my printed contract either. They were our of all cars, and after waiting an hour instead of any economy car I was given an SUV. I ended up having to pay $845 in mileage fees, wiping out all of my corporate discount that I received. I tried to dispute the charge, but American Express would not back me up. Previous rentals in Hawaii and Illinois did not charge mileage, and I have no idea why this was the case recently. But the website quote and contract were completely deceptive. I will not use this company again. read more

Warning......... Never again will i go near this avis company in Ohare or anywhere in the world. I am going to rent from the desk that is furthest away from this company even if i have to pay 10x more the amount. Random charges added to my bill that i was unaware of. Was offered a nice toll service where they pay the tolls on your behalf, but what they fail to mention is the $500 charge to use this service. Couldnt of gone through more than 10 tolls in my holiday. Another random charge was roadside assistant. I did not ask for it. I was not told about it. Another $200 on my bill. I was told by some lazy customer service advisor by email that because i signed for it, i am liable for charges. But i dont remember seing these charges on the paper i signed. And the signed collection copy i have does not mention them. The only charge i remember was $150 prepaid credit that i did when i picked up the car for tolls, and was told i will be refunded whatever i dont use. But it seems all this company cares about is the paper with your signature on it. AVIS. This is not how you do business. You dont scam your customers. You need to be CLEAR and EXPLAIN to your customers that you charge EXTORTION amounts of money for services that you offer. Heres a top tip for you guys - you dont make money in a business from new customers, its the returning customers that keeps your pockets filled! You have caused me large amounts of stress and put me in financial difficulty. read more

This place is just massive. Allow time for shuttle, finding your car, and getting out the exit. Returning is also not so easy but given the volume of this huge airport I think they do a pretty decent job. They assigned me a soft top convertible in winter which didn't make much sense when there were clearly another 400+ cars to choose from but overall Avis is still my favorite! read more

@Avis - if you're reading this - Shame on you Avis for trying to scam me of $450 for "EXCESSIVE GARBAGE" upon my rental return on 2/1/22 at Miami International Airport! I have been researching this and it appears that this is a common AVIS deceptive practice or trying to defraud your customers with these fictitious and overpriced fees! $450 is way more than my entire rental was!! Plus, I reviewed the pictures and it is nothing more than the typical return from a weekly family vacation with kids. I have rented from countless other rental car companies in the past and never once have been charged this fee! I also showed the AVIS car rental return representative the inside of the car and she confirmed that this is nothing more than the typical minivan rental return with kids. Plus, I was charged $48.36 for gas upon my rental return, when I filled up the car right before I returned it at the Shell Oil gas station in Miami, FL for $70.62, which is on my credit card statement. The Avis return agent had confirmed that the car had a full gas tank upon return and mentioned that the reading the car was giving wasn't fully updated/registered because I had just filled up the rental car. Also, my rental had low washer fluid, which is needed in Miami, FL due to the heat, sand and wind and have pictures of this. Plus, my smart key had a low battery warning, which caused me not to be able to START THE CAR MULTIPLE TIMES during the rental. I called several times to report this and have the call records to provide it, but Avis never returned my call and the Avis representative was extremely unhelpful. I could not return to the airport since it was a drive away and we were following a strict schedule. I rent many cars throughout the year for myself and my sales executives and quite concerned of AVIS' deceptive and fraudulent practices. I will be sure to spread the word to family and friends, and coworkers to run in the opposite direction if considering renting from Avis. I DID NOT receive what I paid for with AVIS rent a car and demand that this $450 for "EXCESSIVE GARBAGE" and the incorrect $48.36 charge be immediately credited back to my credit card! Worth mentioning is that I am an AVIS Preferred Plus Member and have not been treated as I would expect. My Rental Agreement Number is 286653931 and my Case Number is 45210217. I expect a prompt and courteous response and will accept nothing less than a full credit of the above charges. read more

Find another rental company at O'Hare. This morning there are currently 47 people in line, with only two windows open. Avis Preferred window is even closed. read more

Avis - Line at Avis rental - Car Rental Near Me - Chicago, Illinois

This review is for the Avis located in ADDISON, IL. At what point does someone step in and do something about the very ignorant/ghetto/hostile bald goofy dude at this location who laughed/mocked me while He said he is the manager?? I was having a great morning and was heading to a work meeting and it ended with me having an anxiety attack and crying. My lawyer has suggest I sue for emotional distress and which I'm thinking about moving forward with.... I came in and ask this old hoodlum to close out my prior contract and open a new one and he called the cops and said I was trying to steal the car. Wasting law enforcements time when someone that actually needs help could be dying, wasting our tax dollars and putting my life in danger. Imagined if the cops showed up looking for someone that stoled a car and here I am sitting inside Avis trying to phone them because this idiot wasn't any help!!! HE WOULDNT accept my reservation without my work ID which I didn't have on me because while traveling, you forget some things, when I said just make me a reservation without the work ID, he wouldn't let me use my points. I rented from Avis almost everyday since 2017 and have never met someone that was so hostile. You can tell when you walk in how depressing he is! The whole heap of negative reviews saying the same this IS NOT A LIE and seem like those automated system responses is for show... He will meet the right one, one day that'll either hurt him physically or financially (: read more

I'm Avis Preferred and have been extremely disappointed by my last rentals, this one at ORD was no exception. They had me slotted for a van which I did not want but rather than waiting in a long line at the preferred counter, I went to the van. It was filthy, trash in the back and dog hair everywhere. read more

Avis - This was in the rental car, trash and pet hair - Car Rental Near Me - Chicago, Illinois

Although they don't ask at return, be sure to give them the receipt from the gas station if you filled up beforehand. And check your final Avis receipt closely. We filled up at a nearby gas station right off the highway and just before getting to the parking garage for return. Later, the Avis receipt showed that I was charged $21 for apparently 2.2 gallons below full. I always fill the car just before returning and have never been charged for gas on a rental. I highly doubt this car used 2.2 gallons in such a short distance between the station and the garage. Maybe it's a scheme to make extra $$ from you wherever they can. Maybe the car has a tank that senses as full early at the station. I don't know. All I know is I'm done with Avis. read more