Darren was a wonderful salesman! The service that was provided was Phenomenal and the reason I came back to that location. If you are shopping around, please ask for Darren! To receive impeccable service. I'll be referring customers your way. Thank you Darren and Kevin in finance. 5 stars! read more

The need to go through a 3rd party AI system to schedule a service call is HORRIBLE. On your cell phone they tell your to schedule an appointment below, then you get to the bottom and they tell you to make an appointment above. No obvious place to make an appointment, but they certainly have enough sales pitches to try and get you to buy more services. Finally got to a point where they text you a link to make an appointment and it brings you back to the loop of "Link below, Link Above". I got tired of looking and going in circles. Gone someplace else. Answer a call, or put a simple calendar on your website to schedule an appointment. Get rid of AI LOOP read more

Well. If I could give it zero stars I would. Just horrible service. Took a car in three times for a simple fix. They said car would take 90-120 minutes yesterday. Just got it now. Just unbelievable I was going to buy two more cars for the family. I will not do it here. Do not go here. Do not buy here. read more

This place is HORRIBLE!!! The sails person "Zack" has no ideas what he's doing. The manager was rude. They put a car on hold for my son, and sold it 10 hours later while we already had approval for the loan and down payment. Than lied to us and said the never put the car on hold. Just bad business. DO NOT BUY FROM THIS PLACE!!! read more

Less than 2 years ago, my daughter bought her used Hyundai SUV here. We should have insisted on an immediate refund when the car died and wouldn't start again, after simply driving straight from the lot to Ace Hardware on Lee Street. The salesman apologized profusely and they had to tow it off Ace's parking lot. Then it took several days to repair. Today my daughter went to have new tires installed. She was told by the mechanic after putting her vehicle on rack, she shouldn't waste putting any more money into the vehicle. The undercarriage is rusted and eroded all the way through and missing chunks of metal on one side. If the cars have to pass inspections before sale, their inspectors are either blind or they don't care. This is NOT normal wear and tear during time she's had the vehicle. The worst part is she recently had to leave it overnight on June 16, 2024 for a recall. They did an inspection there again. (See attached photos) So at least twice the mechanics saw the damage and didn't mention it. She has already put thousands of dollars for misc. repairs into the vehicle since purchase and is still making payments, now this. I notice all the 5 star reviews are very recent. Very convenient to boost the rating. read more

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I had a poor experience at AutoNation O'Hare Hyundai service center. I came in for an oil change and tire pressure check; NIna came in with a list totaling over $1,000. When asked about each item, she realized one procedure was already completed the last time I was there and I didn't really need another. When ready to leave, she said I needed a new battery for my 2023 Kona for $400. I declined and had my battery checked at AutoZone, where it was checked to be fine. Felt like I was lied to and scammed. read more

My husband was having an issue with his Santa Fe and we were having issues getting into the car etc. He had been working with a tow company but I had other concerns. Matthew in service took the time to go over options and what we may need to do. He was very polite and patient even when I got anxious. I was quite impressed with his knowledge. read more

Do not buy or sell your vehicle here. This review is for selling my leased vehicle to autonation hyundai on august 6, 2024. Short and sweet: they made me sign non-populated forms-my mistake. Joe McCann general sales manager did payoff quote which was in error. I told him it was wrong and verified but he wouldn't listen. He told me their buy price was different then my payoff which was a lie. They ended up sending the payoff amount that I was insisting it was to Hyundai which resulted in monies owed to me. I contacted above and Jim Donohue general manager. jJm called and said he will check. I left messages and nothing. The dealer owes me about $500.00!!!! I suggest you buy a car private and avoid dealerships especially this one. John Kraniotis- lease guy was in on this deal too and he had no clue what to say but to listen to his boss! read more

Super friendly and helpful. Hands down the best and easiest car purchase I have made. My sales person was Darren and he was great. Very knowledgeable and super chill. Got it me out the door in a reasonable amount of time, went out of his way to make sure I understand everything about the car, and just in general made the experience a pleasure (which we all know isn't always how car buying turns out....). Would definitely go back. read more

Norberto was very helpful throughout the negotiation process. I never felt pressured or rushed into making a decision, which made me feel valued as a customer. Thanks for the exceptional service! I drove off the lot feeling confident and excited about my new car. Your dedication to providing top-notch service sets a high standard for others in your industry to follow. Once again, thank you for your outstanding assistance. I will not hesitate to recommend you and your dealership to friends and family in the future. read more

Scam warranties sold here! (SEE ATTACHED PHOTO OF CONTRACT) Get them while they're hot, as they say. We bought a used 2020 Acura here and I'm now working with an attorney after this Hyundai dealer sold me an $800 warranty for "Interior Protection," but didn't apply any product specified in the actual contract (which does NOT get partially refunded even if you sell your car before the warranty expires, another nice grift). *** NOTE: I will add my legal firm's information here in a few days for others who purchased invalid contracts from Autonation Hyundai. Why should anyone get ripped off?! *** Also, read the contract... some 3rd party named "Siskin" is supposed to cover this, but when you actually call them, they tell you "No, the dealer handles this contract" even though it explicitly states Siskin does. What a convoluted mess! So yeah, do NOT buy extended warranties here! They don't actually cover anything and NO PROTECTIVE PRODUCT GETS APPLIED AS REQUIRED PER THEIR OWN CONTRACTUAL LANGUAGE (it's supposed to be a "permanent product," but then why does it only cover factory defects to begin with... anyways, they applied nothing to the car! LOL) read more

AutoNation Hyundai O'Hare - Car Dealers Near Me - Des Plaines, Illinois

I recently scheduled an appt for oil change and a change of battery. Wow, upon checking in, my service guy, Ahmad, tells me I have several recommendations that should be done per the mechanic. First, he tries to tell me about putting on new windshield wipers..I told him i just had them changed several months ago, so cancel that. Then he goes on to tell me I need a car brake system flush and its very dirty and a safety issue. Well, after the car analysis was done, the anaylsis shows that it passed, so how can my car need a flush system if my car performance analysis passes and i hove NO service engine light coming on? My car is a 2021 hyundai kona and i only have 21,000 miles on it. Then Ahmad goes on to tell me about other recommendations i need and if i did all of those my bill would have been $1,350!! STAY AWAY from this dealership!! I was in the waiting room with 3 other people that came in after me and they were all told the same song and dance. Its a shame customers are being scammed on services that dont need to be done. This dealership is just out to make a quick buck..The battery charge was over $500. The rotation of tires is $39 which you can get for free at other places with an oil change. NEVER AGAIN. read more

DO NOT TAKE YOUR CAR IN FOR SERVICE HERE!!! I had to start with the above statement. I made an appointment a week in advance for an oil change and a recall repair that consisted of a fuse for AB to be replaced. I drove up at 0645hrs for my 0700hrs appointment. (1st appointment for the day) Matthew, the advisor, also suggested that I rotate my tires. I agreed and proceeded to the waiting room as they knew I would wait for my car when I made the online appointment. The advisor came in after 30 minutes and told me that they were asking around other dealers if they had the recall part (AB fuse) as they did not have it. It's a recall part, and you're a Hyundai dealer. Shouldn't you carry it in stock? Long story short, 2.5 hrs later, I asked if my car was ready, and the advisor told me they just got my part in, and it would be another hour!! At that point, I told the advisor to immediately bring my car around. I asked him if he did my oil change, and he replied "no," then asked him if he rotated my tires and replied "no." I asked him what the hell was my car doing in the back lot for 2.5 hrs? It took them another 15 minutes to bring my car back from the rear lot. When the car pulled up both doors on my car opened up revealing a passenger/employee coming out. I couldn't stop but to recall the epic scene in "Ferris Bueller's day off" when the parking attendants took the car out for a joy ride!!!!! This dealership's service is complete and utter garbage!! Work ethic nonexistent and timeline promises are lies!! If it were the last Hyundai dealership in the galaxy and my car was about to die.....I'D BURN IT INSTEAD AND GO WALKING EVERYWHERE!!! DO NOT GIVE YOUR BUSINESS TO THIS PLACE, YOU WILL REGRET IT and think of my review!!! Go anywhere else but here!!! read more

Finance Department oversells and does not respond/communicate with customer requests. Basically has stolen significant dollars owed to customer read more

I have bought, sold and traded cars for 54 years and this is the very best dealership I have ever encountered! I was buying a hybrid for the first time loaded with bells and whistles and my salesman, Juan, was able to show me how all of them worked. He is very knowledgeable and patient. A week after the sale he still calls and asks if I have any questions about the operation of the vehicle and has given very useful help. Joe, the manager, and Juan were very upfront with pricing and my trade in value and we were able to come to an agreement. I saved over $5K more than my closest dealer was willing to agree to on the same car and they were much more professional and courteous. Matt, in finance, was also a real pro in showing me ways to save on that end of the deal. He, too, was very courteous and friendly. I only wish this dealership was closer to my home, though I will only return to this facility in any future Hyundai purchases. Great value, courteous and knowledgeable employees. It doesn't get any better than that!! read more

DO NOT do business with this company. I am from out of state and they forced me to use a third party for license and registration BUT I had to pay the estimated amount up front. Promised me that any overage would be refunded to me. Called them daily for two weeks to check on my refund and 90% of the time no one even answers the phone. After about 6 weeks I did speak to 3 people and each gave me a different answer. They owe me over $600 that I am sure I will never see. ** The fact that they don't respond to any of these reviews should tell you all you need to know. read more

If I could give Auto Nation a zero I would! In February 2024 I bought a 2015 Hyundai Elantra for my son with 90 thousand miles. I was shown paperwork and checked the VIN and everything seemed fine. Within 2 months the car was lurching. Took it in because it was under warranty and they kept it 5 days, charged me $250 for diagnostics and said nothing was wrong. Last September after the warranty had run out I had to pay $4,000 for a NEW TRANSMISSION! I contacted BBB and I couldn't even locate the manager of the place. 3 days ago the car wouldn't start. Had it towed to a repair place not a dealership and they told us there was a RECALL for the engine. An engine is $3000 and I don't know how I'm going to get this car fixed. I paid $15,000 for the car, $4,000 for a new transmission and now the engine is shot. We bought the car one year ago. Do not buy a car from Auto Nation they are shady as they come! STAY AWAY! read more

When you're buying, they're your best friend. When the car needs service - and beware Hyundai's need service a lot - you cannot get ahold of anyone in Service. Nor your salesperson. Car's been in for a big repair for 9 days. Haven't heard a peep. Takes 4 calls to raise anyone. They're utterly useless and the absolute worst service I've ever experienced read more

I brought my 2010 Audi Q5 in for a cash buyout and the experience couldn't have been better. -- John Ruberry made it a smooth process, they gave me top dollar for my car, and John even gave me a ride home afterwards (to Park Ridge). -- I highly recommend this dealership! read more

Obnoxious, bad salesman, didn't have the car we wanted, and they kept us waiting forever! Don't recommend, not worth it! They said they had a car, and then didn't. Can't believe we stayed there for so long. Different salesman each time, and would not agree to what the person said before! read more

Terrible spot to buy a car. Or even try to buy one should I say. I was very interested in a car and it sold right before I got there which I understood completely. No problem with that. Shortly after leaving tho, EVAN contacted me trying to bring me back in and I told him I wasn't interested in any other car and he got extremely defensive and started calling me an idiot and other offensive names. Really??? What a shame!!! read more

I had an appointment with Juan, who was not completely honest about my trade-in. He lied to us and tried to convince us to buy a new car. When it came time to purchase, and after running a credit check, the conditions were not what they initially told us. Juan knew from the beginning that we could not complete the process, yet he still told us it was possible. After wasting 2.5 hours and running the credit check, they gave us completely different information. It was clearly false advertising. read more

Wish I had read the reviews before wasting my time with this dealer. They are rude, unprofessional, and inconsiderate of people's time. They made an offer to purchase my car and 3 days later they would not honor it. They are a complete joke. read more

I sold my Car in AutoNation Desplaines , the transaction was very easy , I recommend anyone to go and see Mr John Ruberry.

I have a very bad experience today with the dealer which I would like to share. I finalized a car with this dealer and was working with the bank for a loan. The dealer provided the purchase agreement which was submitted to the bank and I told the dealer that I will come next day for the car, along with the down payment and the loan check. Next day when I was supposed to go in 2 hrs with the required documents, I got a call to visit the dealer immediately else the car will be sold to someone else and it was actually sold to the other person. It is a loss of time(3 days I wasted on this car) and a lot of frustration since the dealer didn't live up to the expectation and commitment. Ideally they should have kept the car on hold for me. I have a very bad experience and feedback/rating for this dealer and would recommend others to think twice before going for this dealer. read more

Oil change for 2017 Hyundai...$70.00!!!!! Oil change at Wilkins Hyundai in Elmhurst $50.00 Won't be back to Ohare Hyundai even though it is more convenient. Service people were courteous but there was no effort to defend price or try to see if they could reduce or find a special, nothing. If I wasn't in a hurry I would have pulled out of the bay. to top it off the service person then tried to go over a multi hundred dollar list of recommended services. Yea sure read more

Got my car fixed, like I was told. Randy was very helpful and responsive. Thanks Tandy! read more

False marketing and advertising. Typical bait and switch. Took 1.5 hours to appraise my car (normally a 20min job) then presented me with an offer that was 4k less than what they were spamming my email with. When asked why, they presented us with a carfax they had photoshopped to show a reported "accident." Went to another dealership and got about 6k more than what autonation was offering. Carfax there had no accident on it. read more

Service Department was fantastic when Bob was the service manager but then he left the dealership for a better job. They hired a complete jerk in Kevin as the new service manager. I decided to go to another dealership as I had moved. Recently I found out that Kevin was no longer there and called to make an service appointment with a appointment advisor who asked me what was the issue. I told her my lift gate for my 2018 Santa Fe Sport Unlimited has a type of strut on either side of the gate that lifts the gate open and that it was making a clicking noise when opening or closing. I was put on Hold a few times as she didn't understand the issue. After explaining further she told me to come in on a certain date and that I would have to leave it 2 or 3 days for the repair. I told her that sounded ridicules as you only needed to see the strut order the part and I'd come back whenever. She told me this is how they work it a Autonation. I told her fine but I needed a loaner. She told me they had no loaners. I told her the contract I had with Autonation that I was afforded a loaner any time my car was there overnight. She told me again that they had no loaners. Having enough of this dealership, I told her this is the reason customers leave a dealership and that I would go back to Leader Hyundai in Palatine where service advisors such as Kyle and his team are always nice, I always get a loaner when they have my car. My family recently purchased a Palisade from leader and can see the difference between a great dealership and a poor excuse of a dealership. Need a Hyundai contact Leader Hyundai in Palatine and ask for Kyle in the service department who will introduce you to their knowledgeable salesperson. Can't believe in todays tuff business environment Autonation is still in business. read more

I just bought a car with them. Not having bought a new car in over a decade made the process seem daunting, but the transaction went pretty smoothly and straightforward. Anatoly (Al), Evan, and Stephan were informative, honest, and forthcoming. Evan was my first contact and is very knowledgeable about EVs. He had straight answers for me when I asked about the car's capabilities compared to its competitors. He also responded to my many inquiries over email. At no point did I feel pressured to purchase during our interactions. Al and Stephan were my next points of contact. Al was very accommodating and acted like a host. He took me for another test drive and further explained the car's capabilities. Stephan was very helpful in explaining the financing and insurance side of the process. He also had great tips on using the EV's driver assistance features. Both Al and Stephan were fastidious about making sure I got the best car I could get as they offered a deep clean of the car because of bug splatters that the regular car wash couldn't remove. I recommend this dealer if you are shopping for a new EV. read more

Made Service Appointment a week ago for 7am. Brought car in and an hour and a half later still nothing done. Had to threaten to leave before they even moved my car, meanwhile, people who came later are being taken in. Service Center is going through major renovations. They should just close the place and get the work done rather than jerk their customers around. read more

Worst service department. Would never return and obviously wouldn't recommend. Had my car for 3-1/2 and I believe didn't do a thing. Rep said "no charge". read more

Bought a 2018 Toyota Camry SE about 30,000 mile on it a month ago. I checked the reviews and trust them, so Idid not look at the car details while I was purchasing. First of all, The tire is blow off on highway after a week and the repair guy said the 4 tires are different brand and has to replace since 3 of them is badly used and not enough deep the lines on those tires. What if my wife had an accident when tires blow off on highway. Thank GOD it did not happen. Safety needs to first, not money! I replaced all of them and cost me $700. The car was 30,000 miles on it and somehow the original tires wasn't on it. Secondly, I just went to Toyota dealer to changed the oil and filter. They called and said the engine splash shield wasn't there. We just want to show you this before we change the oil. I wish, I can put a picture here to prove it. I just figured that out now another thing. When they advised they say 7 days 250 miles money back guaranteed. When I was in the finance room. They signed me a paper that says money back guaranteed waiver paper. When I asked why I should sign this. The finance guy said, this car sold as is. I really wanted to not buy it at a that time but I remember the reviews was good and the car was 2018, so what can be I thought. I really trusted the General Manager David Solomon, but he gave me a lesson to not trust anyone who you don't know. Anyway, this is the real story. If you want to buy a car from AutoNation Hyundai O'Hare in Des Plaines, IL I definitely not recommend there. read more

AutoNation Hyundai O'Hare - Missing Engine Splash Cover - Car Dealers Near Me - Des Plaines, Illinois

August 3, 2021 UPDATE: While it took a bit of an effort, all service issues have been resolved with an open dialogue with the General Manager and Service Manager. Rating updated to reflect. read more

Unfortunately, I am less than happy with your service department people as they made me think my car needed an oil change at 3500 mi and they also used a conventional grade oil. I bought the car from this dealership, a brand new SantaFe 2020, just 2.5 months ago. I did look into the manual of my car: it states engine oil and oil filter need to be change every 7500 mi, synthetic grade oil recommended which actually aligns with the maintenance coverage included in my purchase agreement! I also called the Hyundai Central region office who's representative stated the same info: every 7500 mi with the synthetic grade oil. By the way, I was charged for the service I did not need and that was supposed to be covered by my purchase agreement. It is sad your service people create mistrust in your customers. At this point I am not sure I am returning for service to your location. On a good note, my sales representative Darren is a very professional and nice person. He made the purchase of the car a breeze. He also checked on me after this service mishap, apologized for the dealership in general, and even offered to cover the costs of the oil change. I would recommend him to my friends and family without any hesitations. Thank you, Darren! Elena Z. read more

DO NOT PURCHASE A VEHICLE HERE. Do not give them your money for anything.They sold my poor mother a broken car. She has made 8 appointments to get it fixed, took off work, lost wages and they did NOTHING. they kept making up excuses and allowed my mother to keep driving a car with a broken transmission!! Risking her LIFE!! Took advantage of an older woman. They are liars, scammers and a bunch of idiots that work at the service department. Best of yet... NO MANAGER ON SITE. Will be taking these dumb people to court. DISGUSTING!! read more

I had a really great experience purchasing my vehicle with John Kraniotis. He helped me purchase my Hyundai Tuscon Limited ed. He is extremely professional, kind and truly has your best interest. I was so impressed at how smooth and fast the process was. This was by far one of the best car buying experiences I've ever had. In addition, I had to drop off my title to the dealership and it was a teensy they were so kind and filled up my tank. Arsenio, was awesome to work with also! Oh and tod is very kind as well! read more

Where do I start? First off, I love my car. But this dealership will NEVER get my business again or a recommendation. I traveled 2 hours because I had been looking for a specific vehicle with certain features and color and they had it. It was dark and raining. When we arrived, the had the vehicle pulled up outside to test drive. We inspected it briefly after being told by the salesman that it was "impeccable". We purchased the car and drove it home. Upon pulling into our well lit garage, we noticed THE WINDSHEILD WAS CRACKED. I immediately emailed both the salesman and the sales manager. It took me no less than 8 phone calls and 15 emails to get a resolution. Their resolution was for them to come get my car and drive it round trip 4 hours to get the window replaced, this was after the "finance" manager basically accused us of cracking it on the way home. This was after he told me at the desk that he didn't trust his service guys when I asked to get all the leaves vacuumed out from underneath the front seats before I took it home. He said he would do it himself because he didn't trust them to do it. Then turns around and accusing me of breaking the windshield and not noticing it before we left(again, dark & rain). The service guys he "didn't trust" missed the broken windshield upon inspection but instead he accused us. After stating them coming to get my car wasn't a viable solution, I wanted several more days for an answer. Very long story short-I had to drive a 2 hour round trip to get it replaced. Several weeks go by with NO PLATES. I contacted them for a copy of what they sent into my states DMV to no avail. I emailed the GM Jim, the sales manager Brent and the salesman Norberto. Both managers ghosted EVERY SINGLE ONE OF MY PHONE CALLS AND EMAILS AFTER I PURCHASED THE CAR. The responded immediately during the buying process but disappeared after which tells me one thing-they don't back up what they sell!! More calls and more emails and never did I ever get a copy of that paper. My plates arrived via FedEx 9 weeks after purchasing the vehicle with the return address of THE DEALERSHIP because surprise, surprise-they messed it up and had them mailed there instead of my house and were sitting on them for lord knows how long. TERRIBLE customer service at AutoNation Hyundai. Managers are complete clowns. I wouldn't do business with them again and I encourage no one else to either unless you want the same experience. read more

Autonation Hyundai O'hare is the worst dealership I have ever bought a car from. Its a toxic environment with people that all don't like each other. Sales and service don't communicate with each other. Do not believe anything they tell you unless you record it and bring your lawyer with you. read more

Really upset with the Service Department. My husband hit a pot hole last week Wednesday. Damaged the rim and the tire. He put on the donut and brought the rim & tire in to be repaired. Service told him you need a new one. So he paid cash $500. Took a half vacation day off on Friday to get the new rim installed. When he gets there Service tells him that it can be repaired but he needs to come back Monday for it. It apparently will save him some money. They can't refund him for the new one the company has to cut a check. Comes back Monday (another half day vacation wasted). They put on the repaired rim, new tire and does an alignment. Price comes out to $500 which he now needs to pay again because they are refunding the original purchase via check. Seriously, 3 trips to the dealer. A lost vacation day and now we are waiting for a $500 refund which we desperately need to get back as we are not rich people. Obviously this company is run by people who can't talk to each department to get things done efficiently. read more