If you're looking for an honest neighborhood shop, I highly…read morerecommend that you talk to Matt at Truetech automotive on Thacker St and first Avenue. Recently, the team at Truetech has done some work on my 2010 Ford Rscape and I couldn't be happier with the outcome that they've done. The work was completed in a timely fashion, the prices are reasonable for all things considered for the work that was completed. We will definitely be going back to Truetech for our Automotive needs. John B. TrueTech Automotive LLC 797 1st Avenue, Des Plaines, IL 60016 (847) 299-8783 info@truetechauto.com

I do quite a bit of work on cars myself and I used to work at Pep Boys so am pretty familiar with…read morehow most shops operate. I normally go to other places when I don't have the tools, time, and or knowledge needed for some things. I will go over my first experience with this shop and why my wife and I go here when needed. I had an issue with an oil pressure sensor leak. I could see it, I know how much the part costs, and I know what needs to be done. However to actually access it would be a pain. I called them up and asked them how much it would cost to replace it. I believe I spoke to Steve and he mentioned generally about 200 or so. Now, that would be the case for many cars, but not this one. So I asked Steve if he could check book time. Book time is basically the amount of time, in a perfect scenario, it should take a mechanic to complete a task. They can then give you an estimate with respect to their labor rates. For example if hourly labor is 150 and book time for say changing a starter is 1h, they can say the labor cost will be $150. Steve looks at book time and is surprised because it's higher than normal about 2x more time and was wondering why. I mentioned, that to access it you have to essentially remove a few other components. He mentions, well, you can bring it in and we can take a look. I was hoping maybe they'd have easier ways of accessing it and mentioned I'm going to think on it a bit. I went under the car again and decided, "Nope. Too much work." I called back and setup an appointment. I drop off the car. I'm not happy with where the car manufacturers' engineers decided to shroud the oil pressure switch and essentially up the replacement cost but it is what it is. Anyway, I get a call back and the price I have to pay is essentially 1h and the part. I head on over and am very surprised. I forget the name of the mechanic (think it started with an M) but I asked them, "I'm surprised that you got it done so fast ... how?!" They mentioned they'd dealt with those cars before as they're common so they rigged up/made a special tool to reach in and do it. That was when I decided TrueTech is a stand up place. They could have charged book time and believe me you, I would've paid it. However they had a seasoned mechanic who knocked it out and passed those savings in their time, as savings in my pocket back to me. This isn't just a good honest mechanic being a good honest mechanic but also the higher ups, the managers and or owners. It seems that is their standard too as they've always been pretty booked which says they're more about doing good work in good time and if they make good headway, you may luck out. You may not, their call :-) but again, book time is perfect world setup, not rusted through, seized on, broken off ... stuff. It is still a good way to understand what you may be looking at aside from the actual part. Since then if and when needed, we go to TrueTech and we've always been happy. P.S. Once they have you in their system (i.e. e-mail / phone), their estimates app, progress, etc and everything is great. Especially if you have a smart phone. I saw where someone mentioned they had difficulty with getting a response and I haven't ran into that. If anyone does run into that, call them and just verify they have the right info.

Honest and fair, to a t you will not be disappointed Andy and crew mate true professionalsread more

I had an excellent experience here. I came in 45-60 minutes after they opened on a Saturday morning…read moreand the guys told me that it would be a couple hours and I should give them a call round then so they could give me an estimate. When I called back it was an hour or less that they estimated and since I needed to get it done, that was fine with me (the dealership wasn't able to get me in for a couple weeks, so waiting an hour was great). When I got there I pulled out my Kobo so I could read and within 10 minutes of arriving they let me know that since they were waiting on something with another car they'd get me taken care of. I was there for maybe 30 minutes total, a happy surprise. I'll come back to them and I'm glad I've found a place around here for my oil change.

Everything! I have all the maintenance on my 36 year old car and it runs like a top!!read more

From the girl answering the calls to the tech and Nicks honest business practices. Incredible…read moreservice and pricing. Appreciate your services

I went to get an oil change. I got a call saying that two of the axles had cracked. They asked if I…read morewanted to see it. When I got there they showed picture of a cracked axle. This was not my car. They tried to trick me by showing false pictures so I would spend $2,000+. I later got it checked my another mechanic and it was confirmed nothing was wrong with my car.

I just showed up there to ask if they can take a Quick Look and how much. They did not hesitate…read more(considering they will about to close in 45mins) to help and even gave me such a reasonable price.

Been coming here for all of our service needs for 15+ years. Love and trust them. Friendly,…read morepersonal, professional. Will never go anywhere else. Acquisition by GreatWater hasn't changed the core team whom we love. Five stars well earned through the years.

Terrible service. My regular mechanic is in Philadelphia where I live normally, I came home to…read moreGlenview due to corona. I love my regular guy back in Philly and he had let me know last time I went in I needed to get the brakes replaced soon, when I asked for a quote he said it would be about $200. I'll be driving back to Philly and need to get that taken care of before that long drive. Before I even brought my car in to Hillerichs I explained what work I needed done and asked for a quote which they would not provide for me. Red flag number one. I scheduled a time to bring my car in for the brake replacement and oil change. A few hours later they called me with a laundry list of other "issues" I should get fixed, none of which my regular mechanic had brought up. Red flag number two. They then told me that it was going to cost $450 to replace just my front brake pads plus an extra $200 to clean some rust off the back brake pads (the were elusive and not helpful in teaching me when I asked for an explanation of the danger of this rust). A simple search on groupon reveals that there are a myriad of other mechanics within a 30 mile radius that will replace front brakes for around $200. Red flag number three. I literally laughed and told them no way. I asked how much the oil change would be ($40) and then they asked ME what oil my car uses. Maybe I should be a more informed car owner but surely the mechanic should know what kind of oil to use. After all this it took them a full day to perform the oil change. When I did go to pick up my car I was hit with a $40 "inspection fee". On the very bill they handed with me, they wrote "customer says brake pads are worn down and also needs oil change." In the "inspection notes" they wrote (not exact quote) "brake pads are worn down, rear brake oads are rusted, oil change needs to be done." So they charged me $40 for me to tell them what was wrong with my car. Huge waste, will not be returning.

Quick and honest service. I was very impressed with the establishment and professionalism. I will…read moredefinitely come again due to their reasonable prices and nice work.

Bed cover, air shocks and mud flaps installed in one day. Great job looks awesome.. thanks Jason.read more

I get all my cars repaired here. They are honest and upfront with you on what's wrong and what…read moreneeds to be fixed they try to give you the best price they can. And when you call Pat answers the phone can't ask for a nicer guy to help you thanks all you guys for doing the best job you've done on all my cars.

I highly recommend Skylark Garage for their breadth of services and honest communications. Our…read morefamily has used them for work on multiple cars over many years. They've always provided reliable, reasonably-priced repairs and easy-to-understand recommendations. I have found them to be very trustworthy. We're lucky to have a local garage that values its customers and shows it.

I had a leak in one tire. The responder sent by AAA said there was a small nail in the center of…read morethe tire and it could be fixed. I was very happy to find Pep Boys was open on July 4. I called and made an appointment for 4:00. When I got there, I was told there was only one technician there, he was at lunch and there were too many people ahead of me so I couldn't be taken care of. When I said I had an appointment I was told the appointments were made at a central location and they didn't know the situation at individual stores. There was no sincere apology, no offer of anything to accommodate me. Needless to say, I would never go back there. I also would not be inclined to patronize any Pep Boys stores. It was my first experience with Pep Boys and will be my last. I am making sure to tell everyone I know about my experience. They not only lost my business, they lost the business of everyone I tell, including my friends on social media. How foolish. I made an appointment and my tire was repaired the next day (Sunday) at Just Tires.

Always friendly and knowledgeable. Offers suggestions & takes to store location without promoting.read more

i came in for a tire rotation and a quote on my brakes because i suspected my rotors were warped,…read morethey gave me a quote explaining what was happening and why they needed to fix stuff. i got the tire rotation and the next day took it in for the brakes, they did a fantastic job i didn't realize how bad my brakes were until they were fixed. being a woman i was scared they might try and take advantage and try and upcharge me but it was nothing but amazing service.

Accurate Auto is one of about 50 locations in the Chicagoland area that are part of the Greatwater…read more360 Auto Care network of auto shops. Matt Kepes is the knowledgeable and affable manager of this shop. David Young is a knowledgeable and friendly ASE Certified Technician here also and upon chatting, I could tell he really has a passion for cars. As a helpful Dad's errand, I brought my son's car in here for a brake job while he was out of town on a trip. This particular shop is also part of Costco's network of auto service providers (besides selling and installing tires which Costco does at its own Tire Centers) and that is what directed me here. That and knowing they would be more economical than having a dealer do the brake work. They do good and reliable and guaranteed work and while they are not "cheap", but rather reasonable, you do get a 15% discount based on being a Costco member. You need an authorization number from Costco via their website to get that discount. They do a lot of the usual auto shop services but most of their Costco referral business is admittedly for wheel alignments (which I also had done) which Costco Tire Centers don't do, but often recommends after their tire work. I really liked the professionalism and friendliness I experienced here. Nice written reports with photos are also provided on all of the work btw. Big thumbs up and thank you Matt and Dave! ps - There is a 3% credit card fee and the auto repair bills are not insignificant. There is no fee for a debit card, so bring and use that if it makes a big enough difference for you.