I am SO grateful I found this place. Ray is a diamond. So unbeknownst to me my oilpan was cracked…read morefrom another autoplace (a chain I shall not mention)... and I was leaking oil... I went to a Jiffy lube on a whim and they told me there was hardly any oil in my car! Then a friend recommended Ray. He charged me $300 less than other places.. AND met me at the hospital to pick up my car... (I was having scary tests done and the hospital was walking distance). No body does that. What a kind and caring man. Later on, my car decided to start rattling on the right side tire and Ray fixed that too... AND DID NOT CHARGE ME. Nobody does that. He is wonderful. Ray, you must never retire.

Just purchased a Ford Fusion from here and it's been running real well! Ray was an absolute…read morepleasure to work with, and got us a great deal.

Today we purchased our third car from The Audi Exchange, and once again, the experience was…read moreexcellent. Ryan Paul was our salesperson and truly went the extra mile for us. He was knowledgeable, responsive, patient, and genuinely invested in making sure we found the right car and felt comfortable throughout the entire process. He made everything easy, straightforward, and enjoyable, which is exactly why we continue coming back to The Audi Exchange. We also had a great experience with Robert Hamilton in finance. Robert was friendly, professional, efficient, and took the time to clearly explain everything without making the process feel rushed or pressured. Buying three cars from the same dealership says a lot. Ryan, Robert, and the entire team once again made us feel valued and well taken care of. We highly recommend them.

Great experience buying a new Q3 from Chris Reis…read more New model has a lot of upgrades from the previous model. Service now included. Chris was very professional and finance and paperwork were completed in record time

This is a great place to buy a car. It is a family own business and it shows. Every person there…read morewas so friendly. On top of the great service the vans are in wonderful shape and priced fairly. They don't do in house financing which is nice because there is absolutely no high pressured sales. They answer all your questions and don't try to hide anything. i cannot recommend this place enough. John the "van man" will take great care of you.

Amazing service from a local family business. John the Van Man" was so helpful in answering all of…read moremy questions over the phone before my arrival. I couldn't be happier with my purchase ! TY John & Patrick for going the extra mile !

They tried to sneak in the PowerPlate upholstery/paint warranty in with my sales price and removed…read morethe dealer discount that was advertised online when I asked them to remove that from the price. I think that's really unfair and deceptive. Additionally, the battery is dead and won't take a jump 2 days after I purchased my car, and they had represented that it was a good battery on their inspection checklist.

The staff and their incompetence. They won't listen to you. They will do anything they can to get…read moreyou on insane fees or add ons that you don't need for a car.

Very grateful to sales associate Daniel Kivikko on making the leasing process of my 2026 Kia…read moreTelluride a very pleasant one. He understood that my pace reflected that of a customer and matched it accordingly. He communicated swiftly but not hurried, all the while maintaining a very friendly disposition. At the end of the day, Daniel amplified the experience of driving out with a new car in a very positive. HIs finance director (name evades me) was equally as personable and expressed his gratitude for my business multiple times. McGrath of Highland Park and Daniel Kivikko come with my highest recommendation.

Worked with Val and Allie to secure a vehicle for my mother. I was satisfied with my purchase and…read moredid not have any trouble getting in and out quickly. I recommend talking to Val. Also give Allie a promotion.

Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

Had a great experience was able to get a great deal on my car. Didn't take all day to get the deal…read moredone which was a plus. Great price great experience definitely will be back.

I couldn't be more impressed! I was looking to sell my 2017…read moreHonda CR-V, and used Kelley Blue Book to give me a value estimate and hook me up with local dealerships who would be interested. I ended up going to a few, including where I originally purchased my vehicle, but they all low-balled me. CarMax offered me the most, and I was pleasantly surprised at just how much they gave me. Not only was I happy with their $ offer, but their customer service was top-notch. What a well-oiled machine! Their purchasing process is very structured, and the staff member who helped me was efficient and kept me informed about what the steps were and how much more time it would take. I'm thinking I was in and out of there within an hour. I left VERY happy and highly recommend this location to everybody.

Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've…read morebought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!