I rented a Jeep from Routes Car Rental in Schiller Park for 6 days and had a great experience…read moreoverall. The total came out to just over $200, which is a really good deal for the length of the rental. The vehicle was clean, reliable, and drove smoothly the entire time. Pickup and drop-off were straightforward, and the process didn't take long. I also want to give a shoutout to Erich for being helpful and making things easy during the rental. For the price, I definitely feel like I got great value. No major issues, and everything went as expected. I'd rent from this location again.

Alex C was a nice driver and informative on how to get a driver for to take us back…read more Sometimes it's hard finding a good parking place and I'm glad we found routes.

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

I had a great experience with ACE Rent A Car, thanks to Aliana! She was thoughtful, bubbly,…read morepatient, and incredibly helpful throughout the entire process. She made everything smooth and stress-free. Excellent customer service--I'll definitely be back!

They have done nothing but charge me questionable fees. I will not rent with them again.read more

I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

Stay away from Thrifty. First of all, the wait time of Thrifty's at O'Hare Airport was outrageous,…read morealmost an hour standing in line, leaning on your luggage! It's a long line like the DMV's, while Alamo and Enterprise next to it had no lines as they operate smoothly. I got stuck at Thrifty's because I booked it through Expedia and it's non-refundable and dates not even changeable! To make matters worse, Thrifty's charged me $489.24 on top of the $354.84 I already paid Expedia (so $844.08 total for 4 days use!) and I didn't notice it until too damn late! So apparently I bought myself two full coverage policies, TWO! One from Expedia, the other from Thirfty's. I took my complaint to Better Business Bureau but arghhh it's apparently my fault for not paying attention to the receipt! I didn't even use up all the gas in that car either, I didn't have time! I got charged $80 for fuel. I paid so much. The attendant charged up everything and I had not paid attention! I will NEVER pick Thrifty's again, ever, and will tell my story to anyone, everyone who would listen, for years!

Overall my rental process was average, there wasn't a long wait, the car was in fine condition…read more Upon returning home I noticed that only half of what I thought was the deposit hold had fallen off my bank statement and that I had been charged an additional $200. Looking back at the rental documents loss damage coverage that I did not agree to had been added. I had declined the additional coverage in person picking up the vehicle because I am covered on my personal insurance. Then, after going through my options to which I said no, I had to sign. It was one of those pin pads for signing that don't show you the full waiver, but just leave a small box for your signature. I called customer service, after not hearing back from my first inquiry for a week, and was told because I signed there's nothing they would do. I get it, lesson learned, always double check, but still a shady practice and answer for customer service to say, welp, you signed it. I'll never use this company again.

We just rented a car for 6 days with Alamo. It is always a pleasure to deal with the Alamo staff at…read moreOhare Airport! The only reason I didn't leave 5 stars is that the car we rented had a severe smell, probably from anti freeze. We made the gentlemen at the airport aware of the situation so no one else would rent the car without someone checking out the car. I will never hesitate to rent from Alamo! Great customer service!

We were given a car with a dead battery. Fortunately we hadn't left the lot and after flagging down…read morethe support person, were given a different car.

Friendly staff - made it easy and fast Not a typical late…read morenight staff No more thoughts let me stop writing please is that enough characters???

Totally taken advantage of!!!!! After I dropped off the car, I didn't video tape every inch for…read moreproof of no damage and now they have sent me separate emails about more damage! Now I get to pay a lawyer to help me get the truth out!

I booked a 15 passenger van through Expedia…read more We called AVR rental when we arrived at the airport and they sent someone to pick us up promptly. It took us over 2 hours to rent the van because: First : they tried to up charge us for add-on's making our $500 rental price increase to over $1,000. I kept telling the woman I only wanted what I paid for through Expedia- then she tried selling me insurance after I told her I had already purchased it thru Expedia- she was adamant that the insurance I purchased thru them wouldn't cover the van I reserved. I contacted Expedia on the spot and they assured me their insurance would cover the vehicle I reserved . She told me to tell them I wanted a refund from them for the insurance because I was going to use mine - but to purchase hers - I told her I wasn't going to do that- I would keep what I bought through Expedia. Second: Then she tried to change my van from a 15 passenger to a 10 passenger with an additional charge of $250. I told her I didn't not want the 10 passenger van. So then she said she would change the van for only $100 extra- I don't know why she wanted me to get the 10 passenger van so badly- she said because I only had 10 people with me but I told her we rented the bigger van so we would have more room for us since we had 2 car seats that take up space. After being there for over 2 hours she took us to our van- she said if the van was returned dirty they charge a cleaning fee of $150- I looked inside and saw the van was dirty and had stains- I asked her if they charge a cleaning fee why was the van dirty? She said we could wait for them to wipe it down. We were so tired we said no thanks - we just wanted to get to our room. I took photos and the inside and outside of the van for documentation. The van itself was ok- you could tell it was used - and it hadn't been cleaned but I mean it was a rental and it got us around. When we returned the van they said we broke the bumper. I honestly didn't see this when I rented it because it was dark and raining/snowing when we got the van. But luckily I went through my pictures I took before I drove off with the van and you can clearly see it was already broken before we rented it. The employee said to send him the photo of it broken and the photo would have a time stamp. I sent the photo and he agreed that we did not break it. I won't rent from them again- it was just a huge pain. And a note to anyone who rents from them- or any rental place- Take photos of the inside and outside of the vehicle- document everything that's broken- scratched - dirty. And be aware of the up charges that are not needed.

A straight forward rental experience. Really all we could ask for when travelling in a new state…read more(IL to WI). I reserved a van online (through CarRentals.com) and was sent all the necessary details. On arrival, we called the number in the email and were picked up from our terminal about 20 minutes later. When we arrived to the rental office, we got our vehicle, and got to be on our way pretty quickly. The credit card system was down, but they took our information and ran the deposit later that day so we didn't have to wait around (I had prepaid online). Overall the vehicle (Dodge Caravan) was decent, aside from a little wear and tear (the back AC vents had duct tape on them and the AC fan bearings were going out so it sporadically made weird sounds from the front end). It wasn't the professional rental place like Enterprise, but it got the job done quick and painless so it worked for us!

Quick, ready, no long lines, definitely a step up from other companies…read more First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

Scam alert! Be…read morecareful there is a new scam going on at airport car rentals: we were charged a cleaning fee of 75 dollars at Hertz O'Hara airport car rental. This is ridiculous as our car was spotless. Check your bills and refuse this cost.

Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.