Alex C was very helpful and friendly and also helped me with my heavy luggage.... my experience has…read morebeen great with this company.

Alex C. 10/10. I considered asking if he could just keep…read moredriving because the ride was that good. Music was mid tho.

I rented a vehicle and I got their gas package and I drove to Mt. Carroll and it was approximately…read more450 miles round trip. When I booked the car I was not properly explained their gas package. I thought they would top it off and and charge me $3.99 a gallon for what the amount was needed to fill the tank. This was mine and my husband's understanding of the explanation we got. Instead we charged $65 for a full tank of gas. I called and spoke to Steve on the phone and he said I should have only put in the amount of gas needed to get back. I was driving over 225 miles back to Chicago from a rural area and had no choice for my safety to fill the tank. So I returned it with a 3/4's tank and the guy Steve said he has no way of telling how much gas is in the vehicle. Look at the gas gauge. It's not rocket science!!! It's a 3/4's of a tank. I was being nice by asking for him to return half of it and he said they would not. This is insane and unacceptable to me. They lost a customer. I will never ever rent a car from them again.

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

Stay away from Thrifty. First of all, the wait time of Thrifty's at O'Hare Airport was outrageous,…read morealmost an hour standing in line, leaning on your luggage! It's a long line like the DMV's, while Alamo and Enterprise next to it had no lines as they operate smoothly. I got stuck at Thrifty's because I booked it through Expedia and it's non-refundable and dates not even changeable! To make matters worse, Thrifty's charged me $489.24 on top of the $354.84 I already paid Expedia (so $844.08 total for 4 days use!) and I didn't notice it until too damn late! So apparently I bought myself two full coverage policies, TWO! One from Expedia, the other from Thirfty's. I took my complaint to Better Business Bureau but arghhh it's apparently my fault for not paying attention to the receipt! I didn't even use up all the gas in that car either, I didn't have time! I got charged $80 for fuel. I paid so much. The attendant charged up everything and I had not paid attention! I will NEVER pick Thrifty's again, ever, and will tell my story to anyone, everyone who would listen, for years!

Overall my rental process was average, there wasn't a long wait, the car was in fine condition…read more Upon returning home I noticed that only half of what I thought was the deposit hold had fallen off my bank statement and that I had been charged an additional $200. Looking back at the rental documents loss damage coverage that I did not agree to had been added. I had declined the additional coverage in person picking up the vehicle because I am covered on my personal insurance. Then, after going through my options to which I said no, I had to sign. It was one of those pin pads for signing that don't show you the full waiver, but just leave a small box for your signature. I called customer service, after not hearing back from my first inquiry for a week, and was told because I signed there's nothing they would do. I get it, lesson learned, always double check, but still a shady practice and answer for customer service to say, welp, you signed it. I'll never use this company again.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

I rented a mid-size SUV for 3 days from O'Hare. When we arrived, there were none available so had…read moreto wait about 10 minutes for one to be delivered to the rental area. Then had some relatively minor issues with the vehicle - the brights would automatically come on (and not at the right times). We changed that setting, but each time the car was turned off and on, it went back to the default. Worse was the screen which was used for all settings - at times it would not turn on, which meant no access to anything including the A/C settings. I mentioned these issues when turning the car in, and what made this a 4-star review is that I was immediately offered a discount for my inconvenience . I hadn't asked for anything and was just mentioning the screen malfunction so they could fix it, so it was great customer service for them to offer the discount (thank you Shawn!).

Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

Complete scam. Charged us for a 1centimeter scratch on the wheel rim which we did not cause. A…read moremillion headaches and lots of wasted time. Never again. I dont understand how a company can systematically defraud the public over and over again.

I booked a 15 passenger van through Expedia…read more We called AVR rental when we arrived at the airport and they sent someone to pick us up promptly. It took us over 2 hours to rent the van because: First : they tried to up charge us for add-on's making our $500 rental price increase to over $1,000. I kept telling the woman I only wanted what I paid for through Expedia- then she tried selling me insurance after I told her I had already purchased it thru Expedia- she was adamant that the insurance I purchased thru them wouldn't cover the van I reserved. I contacted Expedia on the spot and they assured me their insurance would cover the vehicle I reserved . She told me to tell them I wanted a refund from them for the insurance because I was going to use mine - but to purchase hers - I told her I wasn't going to do that- I would keep what I bought through Expedia. Second: Then she tried to change my van from a 15 passenger to a 10 passenger with an additional charge of $250. I told her I didn't not want the 10 passenger van. So then she said she would change the van for only $100 extra- I don't know why she wanted me to get the 10 passenger van so badly- she said because I only had 10 people with me but I told her we rented the bigger van so we would have more room for us since we had 2 car seats that take up space. After being there for over 2 hours she took us to our van- she said if the van was returned dirty they charge a cleaning fee of $150- I looked inside and saw the van was dirty and had stains- I asked her if they charge a cleaning fee why was the van dirty? She said we could wait for them to wipe it down. We were so tired we said no thanks - we just wanted to get to our room. I took photos and the inside and outside of the van for documentation. The van itself was ok- you could tell it was used - and it hadn't been cleaned but I mean it was a rental and it got us around. When we returned the van they said we broke the bumper. I honestly didn't see this when I rented it because it was dark and raining/snowing when we got the van. But luckily I went through my pictures I took before I drove off with the van and you can clearly see it was already broken before we rented it. The employee said to send him the photo of it broken and the photo would have a time stamp. I sent the photo and he agreed that we did not break it. I won't rent from them again- it was just a huge pain. And a note to anyone who rents from them- or any rental place- Take photos of the inside and outside of the vehicle- document everything that's broken- scratched - dirty. And be aware of the up charges that are not needed.

A straight forward rental experience. Really all we could ask for when travelling in a new state…read more(IL to WI). I reserved a van online (through CarRentals.com) and was sent all the necessary details. On arrival, we called the number in the email and were picked up from our terminal about 20 minutes later. When we arrived to the rental office, we got our vehicle, and got to be on our way pretty quickly. The credit card system was down, but they took our information and ran the deposit later that day so we didn't have to wait around (I had prepaid online). Overall the vehicle (Dodge Caravan) was decent, aside from a little wear and tear (the back AC vents had duct tape on them and the AC fan bearings were going out so it sporadically made weird sounds from the front end). It wasn't the professional rental place like Enterprise, but it got the job done quick and painless so it worked for us!

Quick, ready, no long lines, definitely a step up from other companies…read more First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

I have been a Hertz member since 2022 and have completed several rentals with Hertz. I frequently…read morerent vehicles with Hertz for both business travel and personal travel. As a loyal customer and President's Circle member, I have always expected a higher level of service, transparency, and support. Given my history and frequency of rentals, this experience has been extremely disappointing and has caused me to reconsider continuing my relationship with Hertz. After picking up my vehicle, I needed to update the card on file. I contacted Hertz customer service and was informed that President's Circle support could not assist me directly and that I would need to either contact the airport rental location or return to the counter to make the change. I attempted to contact the airport rental location multiple times, but no one answered the phone for over two hours. Because I was unable to reach anyone by phone and had been instructed to return to the counter if needed, I had no option but to drive back to the airport location after completing my scheduled meeting. Once I returned to the rental counter, I was advised that they would need to close out the existing reservation with the original card and update the rental with the new card, which would result in a new rental agreement number. At no point was I informed that this process would result in an increased rental rate or an additional full daily rental charge. I had the same vehicle for less than 24 hours and was not requesting a different vehicle, extending my rental, or changing the terms of my reservation. I was simply following instructions provided by Hertz to update my payment information. I should not be financially penalized for following the process Hertz instructed me to complete. I understand that daily rental charges may apply once a vehicle is picked up; however, my concern is that the financial impact of this change was never disclosed to me before I was instructed to take action. Had I been informed that updating my payment method would close my existing reservation, create a new rental agreement, increase my rate, and add another daily charge, I would have made a different decision. The increase in my rental rate is unacceptable. I reserved my vehicle under an agreed-upon rate, and I do not believe I should lose that rate because of a process change required by Hertz in order to update my payment method. I did not request a new rental or a new rate; I followed the instructions provided by Hertz representatives. This experience has been far more difficult than it should have been for a simple payment method update. As someone who rents frequently for both work and leisure, this level of difficulty and lack of transparency is not what I expect from a company where I hold President's Circle status. I value the relationship I have had with Hertz since 2022 and hope this matter can be resolved appropriately. However, this experience has significantly impacted my confidence in continuing to use Hertz for my future rentals

My experience with Enterprise Car Sales (3800 N. Western) was amazing! Thanks to sales rep,…read moreDevaughn Morris & Andres Villanueva. These guys made the entire process worthwhile. I never felt intimidated or pressured in the selection process. Because of their professionalism, courtesy & knowledge & patience; (Bless you Andres!) of the vehicle I selected, everything worked out better than I hoped for. Really cool dudes. Thanks again

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.