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    Hertz Rent A Car

    1.8 (70 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 month ago

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    Desiree M.

    Gave me a car with a faulty gas tank. The tank was almost empty when I received it. When I tried to stop at a gas station, the tank was stuck closed. I pulled the lever, played with anything that could possibly help to open the car, but to no avail. There is damage all along the gas tank, showing that other drivers before me have had to forcibly open the gas tank with something metal. That was bad enough, but what was worse was the fact that Hertz is basically impossible to get in touch with and they will not help you once you're stuck. They claim you need to pay them to come retrieve their faulty vehicles. State Farm, who was the company that set up the rental, was just as unhelpful with resolving this issue. My local agent did everything he could, but State Farm claims department just stood by the lies told by Hertz Rentals, claiming the car was in perfect working order and it was my responsibility to get their broken down car back to them. These shenanigans interfered with my work and an interview I had scheduled. At this point, they owe me for lost wages and lost work opportunities. It's disgusting that this is allowed. Someone could be hurt or killed getting into these death trap vehicles. The one I received ran loudly, had shredded windshield wipers, tons of body damage, and worst of all the locked down gas tank.

    Musa K.

    Go to Hertz location on Mannheim Rd, Des Plaines Alecea gives you a great service. She has been working there long time. I worked with her while i had rental. She was very fast on her job even there were 30-40 people each hour. She does uber job, she does rental job and she does mechanic job, check car tire pressure, drive car if any problem and then give it to customer. She teach me a lot about the car when i rented and she is manager. Sorry i forgot to ask their name but She got a good co-worker lady with glasses and good black guy as co worker who has a long hair. They help driver even after 5:00 pm, EVEN THEY DONT GET PAID FOR. Once they were in office till 6:30pm till last driver job done and driver got the car and left. Hard to find people to help 1.5 hour in these days. Alecea is a great person, if you have any concern, just go to her. Thank you again Alecea, Girl with glasses and guy with long hair.

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    So I took a $15 Uber from the airport to Des Plaines and got my rental from here, super easy!

    Mentioned in 5 reviews

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    Advantage Rent A Car

    Advantage Rent A Car

    1.7(255 reviews)
    0.0 mi

    It's the first time I used Advantage in the last two decades, and the experience was horrible,…read morenever ever has similar experience anywhere on the earth. This company should be out of business. I believe it sets up everyone when possible. I booked a car at Priceline with $141, My flight was deyed so I was delayed around one hour by the time I was at the counter. I was told the car I booked not available anymore and I need to pay $400 for a similar replacement. People in front of me, during my converstaion with the staff, and people came after me, NO ONE got what they booked, everyone was very upset. The staff attitude were very bad, badically "take it or leave it!" From what i experienced and observed, I believe it was NOT acidental but a well planed setup, So NEVER EVER use Advantage!!!!!!

    Worst car rental. They lied to us several times first was about tolls. We told them we did not need…read moreinsurance they charged us anyway. When we got to the hotel we checked our charges. We called them there number wasn't working. We called corporate they did absolutely nothing and wouldn't transfer us to the office we rented from or let us talk to manager. Word of advice pay the extra few bucks and rent from a legit car rental. Also they are not located right at Orlando airport. They are off-site

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    Advantage Rent A Car
    Advantage Rent A Car - Rent from Advantage and get a filthy, poorly maintained, high mileage piece of junk.  Never again. 90 minutes for response.

    Rent from Advantage and get a filthy, poorly maintained, high mileage piece of junk. Never again. 90 minutes for response.

    Advantage Rent A Car - I don't get it. You lose one key, you lose them both. They can't be separated.

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    I don't get it. You lose one key, you lose them both. They can't be separated.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(41 reviews)
    1.9 mi

    Had a one way rental reservation at the Park ridge location to go from Chicago to Cincinnati. Jolie…read moreat this location made the process smooth, quick, and easy. I was nervous because I've had issues with Avis having available cars and just cancelling my reservation the day before even when a reservation is made a month in advance and they offer one way rentals. It can ruin your plans and cause so many issues and un-needed stress. It's not even they don't have available cars but don't want to give them for one way rentals , which I would say is terrible customer service when you offer the service. When I got to the Park Ridge location, I was greeted right away by Jolie and she quickly professed my reservation. She had no issues with availability and the car was identified and ready. It was nice and fuel efficient which was perfect for the 5 hour drive I had for the one way. I got the exact rental car type I wanted because I cared about fuel efficiency and not space since it was a long distance drive. We checked the car over together, and she told me about the automatic lights and also showed me where the lever is for the gas tank. Always helpful when each car is so different and it just saves hassle when you need to fill up. The gas tank was full and the car clean. Thank you Park Ridge Enterprise for making my journey stress-free.

    Tried to use a corp CC card for a corp rate and couldn't because it didn't have a chip. Can't use…read moredebit card, all they seam to now is CAN'T! Will never rent here again!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(283 reviews)
    1.4 mi

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Our rental, Mazda CX-50

    Budget

    1.5(174 reviews)
    2.1 mi

    Oh my!! Why are the ratings so low!!?!?!?…read more We booked our Budget rental through Costco Travel bc nothing says "vacation mode" like using your bulk-membership powers to score a great car deal!! The process was smoother than a Costco rotisserie chicken!! At O'Hare, Linda at the Budget counter greeted us like a car-rental fairy... only to announce that our reserved vehicle was not available. But no worries.... she upgraded us to a choice between a Jeep, Hyundai, or Mazda, at no additional cost. We picked the Mazda CX-50, a ride so smooth it felt like it was gliding over buttered pavement!! After paying, Linda sent us on a small adventure to take the escalator to the 2nd floor, go through the parking garage, and find our chariot w the keys already inside. We also rented a hotspot (just in case we were in an area with no phone signal) which we didn't actually need bc apparently Chicago has better signal than a Verizon tower. Over 3.5 days, we drove w five people all around North Chicago, only spending $30 on gas , which in 2025 feels like a miracle!!! Return was a breeze: signs, attendants, and no drama. In short: great car, great price, and Linda deserves a raise!! *Pro tip: Get the pre pay for the tolls!! You are in uncharted waters (if you're not from this area) and trust, there are lots of different freeways and toll roads in this area!!! You have been warned!!!

    Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

    Photos
    Budget - Very, very, very nice SUV.

    Very, very, very nice SUV.

    Budget - They have signs that guide you where to go to return your rental.

    They have signs that guide you where to go to return your rental.

    Budget - We enjoyed this rental... very nice CX-50.

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    We enjoyed this rental... very nice CX-50.

    Hertz Rent A Car - carrental - Updated May 2026

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