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    Dollar Car Rental

    1.4 (267 reviews)

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    Rental interior was extremely clean. It was the exact same in the Kia k5 to be fair.
    Taneisha D.

    I received amazing service from start to finish from Laquantis. He greeted us with a smile. He went over the car choices for the rental selected. He gave the two customers before us the same time and attention but was still efficient. We had a slight hiccup after selecting the first vehicle and needed to swap it. The gate attendant and the staff that checks the car in ran into an issue. We went back to Laquantis and advised we needed something roomier and with powered seats instead of manual seats. Here's a FAQ the inside staff knows the year, make and model but to be fair they're not inside the vehicles that are on the lock. The fleet is maintained by the outdoor staff. You can easily go take a look and walk back in and get assistance. Thrifty and dollar are on level one with customer service. I appreciate him level setting our expectations. He also told us he can make "the ask". It allowed him to under promise and over deliver. I appreciate great customer service. Mrs & Mr Love.

    This shows the agreement I signed for at the price that I agreed at and the additional charges
    Jessica S.

    I would absolutely never ever ever use this beware of fraud if you want to be overcharged by random fees that were not in the original agreement, I was charging additional $531 over for having the car an additional two hours past the time when initially I called to extend my time, they said it didn't matter as long as I brought it within the day now I can't even dispute it through my bank. I can't get in contact with their dispute team. I did an email and try to do it through the website. Nobody contacts you back. Do not by any means go with this company you won't have the charges you expect if I could give them a 0 I would

    Aden G.

    Long line. Slow workers. Use if you have lifetime to waste. None or short lines at other rental counters.

    This is a photo of the rude attendant at Dollar car rental.
    Joelle G.

    I understand that they cannot control how long of a line they have to check-in but after waiting on the line for an hour the person behind the counter that was supposed to help us had the biggest attitude, lied and was just outright disrespectful (most likely because everyone is giving him a hard time). The car we reserved was not available. We were told to go sit and wait and he will come get us in 30/45 minutes unless we wanted to upgrade to a 7 passenger vehicle for $44 more dollars a day. I first declined but then decided to do it because I didn't want to wait. So he says we have a Nissan Murano and I said that isn't a 7 passenger vehicle - that's what we reserved so it should not be be $44 more per day. To which we had some back and forth banter of him saying I never said a 7 passenger vehicle blah, blah, blah. I was so aggravated and just wanted to get my vacation started so I said fine I'll take it but I am going to write a letter to Dollar rent a car and report you and asked for his name and ID number. He said No. I said can I speak with someone above you. He said No. So I took his picture and told him I will use his photo in order to report him. To which he said he is going to refuse to rent me a car and the proceeded to THROW my drivers license and credit card at me. I walked over to Alamo (next counter over) and got a the same class car for less. Bottom line Dollar rent a car is known for its long lines but I have never experienced such a rude worker in the service business. Maybe he needed a break, maybe he woke up today with a goal of trying to mess with people and cause them aggravation. I'll never know but I hope that his company she's him and addressed his behavior.

    The line for Dollar car rental
    Nancy P.

    My flight was shorter than it's taken me to get my car. The line is absurdly long, you check in and then you have to wait to be called to get your car. It's loud and you can't hear the guys announcing names. They said it will be 45 minutes but it's been much longer with no end in site. Avoid at all costs.

    Threatened by an employee at Dollar Car Rental
    Eun L.

    Do NOT rent from Dollar Car Rental. I Pre booked a compact SUV months in advance and when we arrived to pick up our car, we were told that the car was in the process of being cleaned. After waiting an hour, I went to the front desk to get an update. I was told that the car was still being cleaned and that it would take another 1-2 hours. However, when I questioned why the car wasn't already prepared, the employee replied, "do you want your car or not?" as if my right to rent a vehicle was based on my behavior. He threatened to cancel the contract because "it was not fully paid for." Frustrated by their customer service, or the lack thereof, I asked for the keys to the vehicle that I had already paid a deposit for. After the fourth time asking for the keys, the gentleman disrespectfully threw a pamphlet at me and threateningly approached me. I should have recognized the lack of professionalism when I first approached the front desk. The lady behind the counter was cutting her nails with a pair of scissors and the employee with the short temper playing on his phone. If I could, I would rate my experience here a 0/5, unfortunately I have to give them a generous rating of 1/5. Please save yourself the trouble and use another company.

    If there were a zero star rating (or better yet, NEGATIVE five stars) Dollar/Thrifty Rental Cars at ORD would get the lowest rating possible. There are at least 15 rental car agencies in the rental car center at ORD with a total of approximately 150 customers in line or waiting. At least ONE HUNDRED (yes, 100) people are waiting in line for Dollar with only three agents serving them. If you value your time don't waste it with these people! (I'm at the back of the line here. That red screen you see WAY OFF in the distance is the Dollar counter. RIDICULOUS! Update: with 70 people still in line the counter staff seem to be taking lunch breaks. Guess it's clear that the customer does not matter AT ALL. Run. Run as fast as you can away from this agency!!

    Dollar line at O'Hara airport

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    3 years ago

    arrived and they did not have a car. Headed to wait in the rental facility until cars show up. Terrible service don't ever use.

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    Page 1 of 7

    Ask the Community - Dollar Car Rental

    How long is the shuttle ride from o'hare airport to pick up area?

    10 minutes

    View All 2 Questions

    Review Highlights - Dollar Car Rental

    Went up to Dollar/Thrifty and drove out within 10 minutes or so.

    Mentioned in 6 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(283 reviews)
    0.0 mi

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Our rental, Mazda CX-50

    Budget

    1.5(174 reviews)
    0.7 mi

    Oh my!! Why are the ratings so low!!?!?!?…read more We booked our Budget rental through Costco Travel bc nothing says "vacation mode" like using your bulk-membership powers to score a great car deal!! The process was smoother than a Costco rotisserie chicken!! At O'Hare, Linda at the Budget counter greeted us like a car-rental fairy... only to announce that our reserved vehicle was not available. But no worries.... she upgraded us to a choice between a Jeep, Hyundai, or Mazda, at no additional cost. We picked the Mazda CX-50, a ride so smooth it felt like it was gliding over buttered pavement!! After paying, Linda sent us on a small adventure to take the escalator to the 2nd floor, go through the parking garage, and find our chariot w the keys already inside. We also rented a hotspot (just in case we were in an area with no phone signal) which we didn't actually need bc apparently Chicago has better signal than a Verizon tower. Over 3.5 days, we drove w five people all around North Chicago, only spending $30 on gas , which in 2025 feels like a miracle!!! Return was a breeze: signs, attendants, and no drama. In short: great car, great price, and Linda deserves a raise!! *Pro tip: Get the pre pay for the tolls!! You are in uncharted waters (if you're not from this area) and trust, there are lots of different freeways and toll roads in this area!!! You have been warned!!!

    Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

    Photos
    Budget - Very, very, very nice SUV.

    Very, very, very nice SUV.

    Budget - They have signs that guide you where to go to return your rental.

    They have signs that guide you where to go to return your rental.

    Budget - We enjoyed this rental... very nice CX-50.

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    We enjoyed this rental... very nice CX-50.

    Dollar Car Rental - carrental - Updated May 2026

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