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    2 years ago

    Great experience, the pickup and drop off was seamless. No hidden fees and I will definite rent from this location again.

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    7 years ago

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    3 years ago

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    Budget Car & Truck Rental - Finally towing our BROKEN truck after 3 days of being stranded without a solution

    Budget Car & Truck Rental

    1.5(24 reviews)
    0.1 mi

    Terrible experience. I had to rent a small moving truck almost two weeks ago and when I arrived for…read moremy pick-up, on time, I waited almost an hour. Only one person was working in a tiny little office trying to do the best she could with "supposed" computer issues and more and more customers streaming in. The agent was very slow at her job and did not explain the rental agreement very well. I was misinformed on how the tolls work, as I forgot to bring my iPass with on the trip. Now I need to contact the Illinois Tollway to straighten out the pay by plate tolls before I get fined by Budget! Pay by plate does not post on the iPass website, which I was originally told. Budget uses Plate Pass and gets billed automatically from the IL tollway I learned. Total moneymaking scam, in my opinion, so they can fine you on top of billing you for tolls. I should have gone with U-Haul. Never using Budget again and this location is terrible. Horrible experience. Shameful. I will be posting on additional online review platforms until Budget makes things right.

    I have been reading the past reviews of this business and I don't understand why they are all so…read morebad. I absolutely loved renting a car from here. Lily and her team treated me with kindness and helped me with an over 5 month rental! They were nothing but helpful throughout the entirety of my rental process. I never had any issues and have already rented another vehicle with them just last week. Lily helped me with finding the best rates each month to re-rent the same vehicle. I will always recommend Lily and her team!

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    Budget Car & Truck Rental
    Budget Car & Truck Rental - Dirt

    Dirt

    Budget Car & Truck Rental - Dirt on the seats

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    Dirt on the seats

    Budget Rent A Car & Truck of Lombard-Wheaton

    Budget Rent A Car & Truck of Lombard-Wheaton

    1.5(17 reviews)
    0.1 mi

    Rented many cars through the years and never had so many problems. First when I needed to extend my…read morerental another week, I was told I'd be charged the same amount as my previous week plus a change fee of $10.00. When I brought the car back they charged much more then the agreed amount. It took Multiple phone calls and two attempts til they finally got it right and refunded the correct amount. Now I discovered they charged me $21.25 for tolls. I went through 3 tolls heading to my mothers and paid within the 7 days on line. On my return to bring back the car I paid cash Gave them the authorization code for payment and will deny payment n my credit card. I had 4 tolls total equaling $6.00 but they're trying to charge me $21.25. Never will use again,

    I've rented from this place twice in the past 6 months, once for a 12 passenger van, the other for…read morecargo truck. On neither occasion was the vehicle I reserved available when we went to go pick it up. For the 12 pass van, I was offered a large suburban with three rows that seats eight. For the cargo van I was offered something with half the capacity as what I reserved. The only positive was that the person working there eventually gave us a reduced rate. Enough so to take the edge off of getting screwed. However, I'd be most happy if the vehicle I reserved ahead of time was ready at the time I requested at the rate I agreed upon when the rental was made.

    Hertz Rent A Car - Hertz in Lombard

    Hertz Rent A Car

    1.9(20 reviews)
    0.7 mi

    Is it possible to give 0 stars? My car needed some body work, and I arranged a rental through my…read morecar insurance app. I called twice before my rental date to confirm, but both times were met with a hurried reply. They were unable to pick me up, despite me calling a day ahead. So I spent $10 on an Uber ride there. They open at 7:30, but I was told they couldn't have a car ready until 8:30. When I arrived at 8:30, there was a sign on the door - saying they had stepped away and would be back in 30 minutes?! Not looking good, and I do not even have a rental vehicle yet...I called the number on the door, and was advised she would "be there in 5 minutes". When she arrived she said "hi" and that was it. I dropped my vehicle off to be repaired at 7:30am. It is now 9:00am and I am back home with my rental car. The vehicle is nice, clean and runs well. I am now very sceptical of this Hertz location and am already anticipating issues when I return the car.

    Updating my review again as this location now has more bad management and less competent people…read morerunning the location. I rented my car again from this location. First, I had to wait for 45 minutes before even the representative showed up. Then, the car he gave me had very high miles, mechanical issues and was in very dirty inside and out. I also found pieces of garbage in the trunk of the car. There were spilled soda stains (sticky with dirt and grime), on door handles and seats. The car made a weird noise when turning - like wheel is gonna fly away. Surprisingly, while I am president's circle member, I should be getting a car in a better shape, I got the a rundown car that needs mechanics attention right away. I called the location to report these issues and guess what - they told me that they rented the car in perfect condition and they can't do anything about it. Make me feel really regret my decision to rent from this location. Bad Management, Bad attitude, Bad customer Service and Bad conflict resolution training. This location should be shut down immediately.

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    Hertz Rent A Car
    Hertz Rent A Car - This is what I found in the trunk of the car rented from this location

    This is what I found in the trunk of the car rented from this location

    Hertz Rent A Car - Dirty Car interiors - they don't spend time cleaning car or worry about infections passed on to customers

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    Dirty Car interiors - they don't spend time cleaning car or worry about infections passed on to customers

    Hertz Rent A Car - rental

    Hertz Rent A Car

    1.9(49 reviews)
    5.2 mi

    A long time ago Seinfeld show accurately described and predicted how rental car companies work…read more "They know how to take a reservation but not how to hold one". Their policies in fine print are excruciatingly complex and it's never in your favor. Want a nice luxury sedan too bad you had a reservation and paid in advance we don't have one and don't care. Was stuck an hour on the telephone to get my money refunded for the econo box they downgraded me to while the npc just sat there on his phone watching Tik Tok videos. Note: The car was the worst part of our trip which was cross country. Please don't make the mistake I made since I was in a hurry to get out of this hole; Gave us a half tank of gas but expect you to pay for full on return. Please get it in writing how much gas was in the tank. A Gold member does not mean anything nor you get anything beneficial from them. Its a worse experience than shady dealerships but at least you know what you are getting into from them. Sadly Hertz mission statement should now be "To be the lowest quality, highest cost and most painful customer service rental company in every market we serve, we only create value for our shareholders."

    I am happy to say I had no issues at all at Hertz. I realize I'm a lucky one because there is an…read moreinsane shortage of rentals right now, but it all worked well for me. I flew into O'Hare but ended up renting all the way in Glendale Heights. Renting in Glendale Heights vs O'Hare made a $500 difference in the rental. No I am not kidding. That is how nuts rentals are right now. I have great friends who took me to/from the airport each way so it didn't end up being a huge hassle. The guy working the front desk was friendly, quick, easy to work with and personable. Getting through the check in process was very fast but waiting for the rental took a bit of time. I think I waited ~20 minutes after checking in for the car to come back from an oil change. It was freshly washed though, so that was nice. I don't think they checked the car thoroughly before handing it off to me because I found a Reese's Peanut Butter Cups wrapper between the seats (it was hidden but grossed me out & made me hungry at the same time when I found it). Plus, there were some fishing hooks hooked into the trunk which my friend was able to pry off. Returning the car was even more simple, just returned the keys and I was good to go! Was my experience perfect? No, but it wasn't bad in any way and I would recommend and rent from this location again.

    Photos
    Hertz Rent A Car - Says closes at 6 pm 3 different sites

    Says closes at 6 pm 3 different sites

    Hertz Rent A Car - The final receipt from my rental. Notice that the charge is for four days, now including the Sunday that the location was closed.

    The final receipt from my rental. Notice that the charge is for four days, now including the Sunday that the location was closed.

    Hertz Rent A Car - Closes at 6 pm

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    Closes at 6 pm

    Avis - carrental - Updated May 2026

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