This location provides exceptional customer service. Owner/manager is personable and professional…read more He helped get a left-behind item mailed back to us despite his many other responsibilities on a busy day.

Terrible experience. I had to rent a small moving truck almost two weeks ago and when I arrived for…read moremy pick-up, on time, I waited almost an hour. Only one person was working in a tiny little office trying to do the best she could with "supposed" computer issues and more and more customers streaming in. The agent was very slow at her job and did not explain the rental agreement very well. I was misinformed on how the tolls work, as I forgot to bring my iPass with on the trip. Now I need to contact the Illinois Tollway to straighten out the pay by plate tolls before I get fined by Budget! Pay by plate does not post on the iPass website, which I was originally told. Budget uses Plate Pass and gets billed automatically from the IL tollway I learned. Total moneymaking scam, in my opinion, so they can fine you on top of billing you for tolls. I should have gone with U-Haul. Never using Budget again and this location is terrible. Horrible experience. Shameful. I will be posting on additional online review platforms until Budget makes things right.

I have been reading the past reviews of this business and I don't understand why they are all so…read morebad. I absolutely loved renting a car from here. Lily and her team treated me with kindness and helped me with an over 5 month rental! They were nothing but helpful throughout the entirety of my rental process. I never had any issues and have already rented another vehicle with them just last week. Lily helped me with finding the best rates each month to re-rent the same vehicle. I will always recommend Lily and her team!

Rnterprise Lombard was amazing. I forgot my handicap sticker in the car I rented. They were amazing…read morefrom start to finish. so so helpful they call and check out if needed the car long then the originally planned. I will definitely go to them for all my car rentals going forward. The Petersohn's

Been standing in an empty building for 10 minutes. The customer service is disgracefulread more

Rented many cars through the years and never had so many problems. First when I needed to extend my…read morerental another week, I was told I'd be charged the same amount as my previous week plus a change fee of $10.00. When I brought the car back they charged much more then the agreed amount. It took Multiple phone calls and two attempts til they finally got it right and refunded the correct amount. Now I discovered they charged me $21.25 for tolls. I went through 3 tolls heading to my mothers and paid within the 7 days on line. On my return to bring back the car I paid cash Gave them the authorization code for payment and will deny payment n my credit card. I had 4 tolls total equaling $6.00 but they're trying to charge me $21.25. Never will use again,

I've rented from this place twice in the past 6 months, once for a 12 passenger van, the other for…read morecargo truck. On neither occasion was the vehicle I reserved available when we went to go pick it up. For the 12 pass van, I was offered a large suburban with three rows that seats eight. For the cargo van I was offered something with half the capacity as what I reserved. The only positive was that the person working there eventually gave us a reduced rate. Enough so to take the edge off of getting screwed. However, I'd be most happy if the vehicle I reserved ahead of time was ready at the time I requested at the rate I agreed upon when the rental was made.

Is it possible to give 0 stars? My car needed some body work, and I arranged a rental through my…read morecar insurance app. I called twice before my rental date to confirm, but both times were met with a hurried reply. They were unable to pick me up, despite me calling a day ahead. So I spent $10 on an Uber ride there. They open at 7:30, but I was told they couldn't have a car ready until 8:30. When I arrived at 8:30, there was a sign on the door - saying they had stepped away and would be back in 30 minutes?! Not looking good, and I do not even have a rental vehicle yet...I called the number on the door, and was advised she would "be there in 5 minutes". When she arrived she said "hi" and that was it. I dropped my vehicle off to be repaired at 7:30am. It is now 9:00am and I am back home with my rental car. The vehicle is nice, clean and runs well. I am now very sceptical of this Hertz location and am already anticipating issues when I return the car.

Updating my review again as this location now has more bad management and less competent people…read morerunning the location. I rented my car again from this location. First, I had to wait for 45 minutes before even the representative showed up. Then, the car he gave me had very high miles, mechanical issues and was in very dirty inside and out. I also found pieces of garbage in the trunk of the car. There were spilled soda stains (sticky with dirt and grime), on door handles and seats. The car made a weird noise when turning - like wheel is gonna fly away. Surprisingly, while I am president's circle member, I should be getting a car in a better shape, I got the a rundown car that needs mechanics attention right away. I called the location to report these issues and guess what - they told me that they rented the car in perfect condition and they can't do anything about it. Make me feel really regret my decision to rent from this location. Bad Management, Bad attitude, Bad customer Service and Bad conflict resolution training. This location should be shut down immediately.

Worst experience ever went to West Virginia n they van was filthy inside no vacuuming at all n they…read morelet doc didn't work low battery so couldn't lock doors and anything very disturbing I will be going to better business bureau Monday n ever website possible overcharge people and not providing great service will get you reviews like this fire the manager

I just wanted to personally give Eric, Sara and Sam a strong recommendation for any future…read moreadvancements within the company here at Enterprise. They are the utmost professional when it comes to renting a car and they make the process extremely smooth and seamless. The cars they have are always clean and they do a great job of communicating what to expect prior to picking up the car, and leave you with no surprises. This branch and the East Ogden Naperville branch are my two favorite locations to rent from, and I will gladly continue using them for any rentals needed.

I rented a car from this location and once I got to the location they closed 4 hours earlier than…read morestated on their business page.

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

A long time ago Seinfeld show accurately described and predicted how rental car companies work…read more "They know how to take a reservation but not how to hold one". Their policies in fine print are excruciatingly complex and it's never in your favor. Want a nice luxury sedan too bad you had a reservation and paid in advance we don't have one and don't care. Was stuck an hour on the telephone to get my money refunded for the econo box they downgraded me to while the npc just sat there on his phone watching Tik Tok videos. Note: The car was the worst part of our trip which was cross country. Please don't make the mistake I made since I was in a hurry to get out of this hole; Gave us a half tank of gas but expect you to pay for full on return. Please get it in writing how much gas was in the tank. A Gold member does not mean anything nor you get anything beneficial from them. Its a worse experience than shady dealerships but at least you know what you are getting into from them. Sadly Hertz mission statement should now be "To be the lowest quality, highest cost and most painful customer service rental company in every market we serve, we only create value for our shareholders."

I am happy to say I had no issues at all at Hertz. I realize I'm a lucky one because there is an…read moreinsane shortage of rentals right now, but it all worked well for me. I flew into O'Hare but ended up renting all the way in Glendale Heights. Renting in Glendale Heights vs O'Hare made a $500 difference in the rental. No I am not kidding. That is how nuts rentals are right now. I have great friends who took me to/from the airport each way so it didn't end up being a huge hassle. The guy working the front desk was friendly, quick, easy to work with and personable. Getting through the check in process was very fast but waiting for the rental took a bit of time. I think I waited ~20 minutes after checking in for the car to come back from an oil change. It was freshly washed though, so that was nice. I don't think they checked the car thoroughly before handing it off to me because I found a Reese's Peanut Butter Cups wrapper between the seats (it was hidden but grossed me out & made me hungry at the same time when I found it). Plus, there were some fishing hooks hooked into the trunk which my friend was able to pry off. Returning the car was even more simple, just returned the keys and I was good to go! Was my experience perfect? No, but it wasn't bad in any way and I would recommend and rent from this location again.