We had the most wonderful experience renting from VanLife Chicago with our 10 year old. After…read morelooking into RVs and getting turned off by bad reviews, we saw this family own company on the Outdoorsy app, what a find! Great service, great vehicle recently outfitted with state-of-the-art equipment, enough storage and a large fridge vs the typical bar fridge. Easy to drive, 4 wheel drive which came in handy on some farmland roads. We highly recommend it and can't wait to rent again.

We were hesitant at first in sleeping in the RV. Hotel rooms were sold out so we had no choice. The…read moresalesman was a bit creepy but turnt out to be a decent guy. Don't go number two in the toilet, salesman said it's prohibited. Bed was comfortable, we were provided with tons of odd pillows and blankets, my favorite was the one that had a lion drawn into it. Refrigerator kept buzzing all night but not too bothersome. Someone needs to check the heater though. All in all it wasn't a bad experience. Sales guy though keeps calling me for some reason!

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

Professional, thoroughly informative pick up experience in Chicago. RV was in good shape, provided…read morelinens were clean, pots and pans and utensils were all brand new. Everything worked well on our 2600 mile cross country trip in a compact RV. The size was perfect for two adults--don't think you would want more adults than that--a small kid or two might work. Drop off in LA area (Carson Location) was smooth and friendly. Highly recommended and we will definitely rent again.

HORRIBLE EXPERIENCE !…read more Don't go here. Wanted to give everyone a warning about renting from cruise America. There are soooooo many other options , to make the most of your trip , go with a different company. We had such horrible customer service that we gave up our deposit drove down the road and rented from a different company. So thankful we did. Privately owned, they care about their customers. Cruise America is a corporation with 1 goal, to make money, not to make sure you have a great trip. Enjoy your trip, avoid cruise America

DO NOT RENT HERE they take no responsibility for their actions.....they did not infact pay the…read moreticket I was assured would be paid and it has double since they waited 3 weeks to let me know they would not be paying it! Judy the "manager" should be fired if you dont like customer service you should not be working your job.

DO NOT RENT!!!!! We rented an RV so we could have hot showers and air conditioning. Neither one…read moreworked. Then they pretty much told us we were SOL. Some sort of compensation should be made to the people that this company screws over.

We have a truck. We have an RV. We needed to connect the two together. Quickly…read more In our quest to find a place that would install a fifth wheel hitch on the bed of our truck, not many places showed up on our radar. We called around, spoke to someone at Art's RV, was impressed (the person my husband spoke to on the phone was knowledgable, thoroughly answered our questions, and worked with us to find the parts we needed), and decided to trust them with the work. I was honestly quite nervous about it, considering the size of the job and the amount of dollar bills we were dropping on it. We had the hitch and rails, the hardware and actual installation was the work we needed. We dropped everything off of on Tuesday, explaining that we would need it done by the end of the week. The manager(?) assured us it wouldn't be a problem.. and it wasn't! We picked it up the next day!! The hitch looked great on the truck. We were originally quoted at four hours (at $100-ish an hour), but the job ended up being eight hours because of our older truck had a shifting truck bed. Eek -- that could have been a pretty big price tag, but thankfully, we were only charged for five hours' worth of labor (plus the hardware, and the accessories we picked up). WHEW! I'm really happy with everything so far. We have yet to hook the RV up to the truck because we are waiting on a few little things to arrive, but I'm sure it will be fine. So relieved. You have no idea. And so excited to hit the road in our little home!

I brought my RV in to have a leaking window repaired and paid the full amount billed for the…read moreservice. During my next trip, less than two hours after leaving, the same window began leaking again. I contacted the service department to report the issue and discuss next steps. During that conversation, I spoke with the service manager, Patrick. After asking whether there was another person I could speak with regarding the unresolved repair, I was told sarcastically, "You want to talk to the 88-year-old owner who lives in Arizona?" During my communications with the company, I was informed that a refund would be provided. To date, I have not received that refund. I have also made multiple attempts to discuss the matter with someone other than Patrick but have not been successful. My review is based on three facts: the repair did not resolve the issue, a promised refund was not received, and I was unable to reach an alternative company representative to address my concerns. Based on this experience, I would not return for future service.

I wish there was a negative star rating. This location Glen Ellyn give El Monte RV a bad name. We…read morego all the insurance offered when we picked up the RV in San Diego (better customer service). When we dropped off the RV to Glen Ellyn. Nancy was rude and staff also mentioned she was rude to us. Nancy tried to charge us for a chip in the windshield and a missing power cord that we never used. We did use this RV for camping just driving from California to Chicago. This location really does not give great customer services. Our entire morning was discussing damages that we did make. This was all new to us.

El Monte and Arts RV have some bad business practices. If you show up with your own car to rent an…read moreRV, Arts is going to charge you $10/ day to leave it there. El Monte requires you to show up for your pick up appointment after noon but on your return you have to be in by 11:00 or else they charge a $100 late fee. The return time isn't obvious either, it's hidden in the paperwork and was never mentioned at checkout. So they charge for full days but you don't actually get full days. It was a double screw job! Aside from this the camper was clean and everything functioned as it should.