Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've heard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships! read more

Been having our Aliner serviced here last couple of years. Very friendly, helpful with any questions and timely service. Keep up the great work! read more

What great people to deal with. Everyone was so friendly and took the time to explain things I needed to know when purchasing my first RV. They have a good selection of accessories if you need any. It also looks like a great place to store your RV during the off season. I'm glad I made the drive here for my purchase. Thanks! read more

Me and my husband just bought a new Tab 400 from Vactionland. Joel, Carolyn, Marisol and Mike were great. This was our first RV purchase and they made the experience effortless and smooth. Even after the purchase was made, the staff was very helpful answering further questions. We highly recommend Vacationland. read more

While we did agree for the trailer to be picked up the disconnection and reconnection would be thousands of dollars! This is a brand new trailer with a defective window and I was left holding the responsibility to get a MANUFACTURER DEFECT resolved. Considering it's a brand new trailer there shouldn't be any leaks. Again no resolution to my problems and no apologies or cares for our troubles. i stand behind i will NEVER do any businesd with vacationland again. read more

My husband and I purchased a pop-up camper (Aliner Expedition) from Vacationland RV last week and were very pleased with the overall educational and purchase experience. Joel showed us the workings of the camper, and Mike was awesome with providing us with the full tutorial. He also made sure our new SUV was properly hooked up to the camper and recommended the Curt Echo Controller (Bluetooth) to assist in braking, for which we were very thankful. The store inside offered all the RV accessories and gadgets one would need for camping, and their offerings of fun (dog-oriented!) tees, etc. was a total plus. I would highly recommend this facility for anyone looking to invest in an RV! read more

Vacationland - RV Dealers Near Me - Big Rock, Illinois

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Simply the best! Everyone at Vacationland treated us like sincere friends. It was a great experience all around! A hearty thank you to Ron for being the best salesman ever. He gave my wife and I absolutely "no pressure" during our buying experience and he had the sense to know when to answer our questions and when we needed some "private time" to talk though our options. Tom you were so kind and thorough in answering all of our questions during the walkthrough. Your tips will be so helpful in knowing what to expect and look out for. Thank you so much! Mark, I gotta say though that you're the one who can't be beat! My wife and I will always remember how helpful you were to fix a wiring issue we had with the harness on our car. I know you were busy and it was so kind of you to stop what you were doing to help us. So kind and so appreciated! We drove over two hours to get our teardrop from Vacationland and it was worth every mile of the trip. Both my wife and I feel very comfortable with the information we had been given and we feel we received a very fair and honest deal. Vacationland made our financing and entire purchase process a breeze. I can't imagine ever going anyplace else in the future! read more

I have to say that I have never met a nicer person than Kristy at Vacationland RV. She went above and beyond to help me with my trailer. She was so kind, friendly and helpful. She is a total asset to this company. I also want to thank Ken and the other service people in the shop. They were all very very courteous and friendly. They all treated me with respect. I love these people. I highly recommend this company for any work that you need done on your trailer or any other issue. They all are truly wonderful people. Thank you Vacationland RV. Sincerely, Terrie Swanberg read more

My wife and I went to the RV show in Chicago. Looking for a trailer to pull behind our Jeep. Towing weight is an issue for us and out of all the dealers they where the most up front. Not pushy at all. When we drove out to Big Rock to see what they had. They had what we where looking for and we are quite happy with our selection. The employees seemed quite knowledgeable and very helpful with the walk thru. read more

I purchased my travel trailer at vacationland today. I visited other dealers around the area, and these people are by far the nicest, friendliest, down to earth people I've encountered throughout my search. The sales staff is friendly and knowledgeable. The service staff are the same, and a joy to be around. The pricing is beyond competitive. I would be stupid to buy anywhere else! Their accessories were also priced to sell! I compared priced to amazon, and figured, why wait for Amazon when it's priced almost exactly the same here, and I can just take it home now! Thank you again for all your help in selecting my new travel trailer! I can't wait to see you again! read more

Vacationland - Sunray 109E - RV Dealers Near Me - Big Rock, Illinois

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I have been looking for at least a year to buy a camper and have checked out several other dealers around. Finally purchased my first camper, 2023 KZ 160 RBT Sportsmen Classic on March 2, 2024 from Vacationland. Everybody from the service department to signing my paperwork was awesome. Answered all my questions and I had a ton. I highly recommend taking a look at what they have on the lot. The price is right. Thanks again for making the process easy and enjoyable. I love my camper!! read more

I am very happy with the sales department at Vacationland. They worked with me to set up, understand and prepare my NuCamp T@B 400. I couldn't be happier with their sales team! read more

Excellent buying experience at Vacationland! We met with Joel, who showed us the RVs that would work with our vehicle. He answered all of our questions and also allowed us time to explore on our own. We never felt pressured. When we picked up our RV we were given a thorough walk through with Kendall. He was patient and answered all questions us newbies had. I highly recommend this dealership for anyone in the market for an RV dealer. read more

Bought my first camper trailer at Vacationland. Marisol made the sale process easy and seamless. Mike walked me through the camper explaining in detail all the inner workings. Finally, a pleasant sit down to finish the paper work with Dave. Everyone was friendly and professional. I wouldn't hesistate to shop Vacationland in the future. read more

we just purchased our fourth travel trailer form vacationland rv ... these folks are the best joel, david, mark .... there's a saying OL SKOOL SERVICE ..... i'm guessing if you did a google search for OL SKOOL SERVICE ... vacationland rv would be at the top of the page .... big dealers and small dealers all could do themselves a favor and use vacationland rv's business plan as a model .... read more

Absolutely love Vacationland! EVERYONE you meet has a smile on their face. No pushy salesman, zero pressure. You walk in the front door and you are greeted with a "Hello, how can I help?" Let them know what you need and they will point you in the right direction. You want to just look at their stock of campers? No problem, go on back. No pressure whatsoever. You have questions? Just ask! Joel was our salesman and he was awesome! He answered all our questions, even the "thingy" questions ;) Even when we didn't find what we exactly wanted in their used stock, Joel kept us in mind and stayed in contact when new inventory came in. Again, he never pressured us into feeling we had to purchase. Service was just as good. Mike helped us with our walk through (once we finally found what we were looking for in a used RV) and he was great. He made me feel comfortable asking questions about "thingamabobs" "thingamajigs" and the other "thingies." (Although, when the awning lights weren't turning off I told him to check the remote, and it turned out, it was a remote problem so I taught him something too ) Lastly, Andrew helped us with the brake and hitch install. He was very thorough and kind. All our questions were answered. He walked us through each step of set up. Great job overall! Little do they know I've been a Vacationland customer since 1996 when I purchased my first pop-up almost 30 years ago. I've recommended them to family and friends over the years and each experience has been a delight. Thank you everyone for all you help. read more

A few staff members did not have a mask on, indoors. And were wandering around... close to customers, indoors. In the time of a deadly pandemic this is not good. Not happy about this. read more

Love our 2022 Braxton Creek Bushwacker 10FB and loved our experience at Vacationland! Our sales associate, Marisol Rodriguez, greeted us and helped us through every step of the process. Paperwork was easy, delivery was easy and we had a very knowledgeable service person walk us through all of the the mechanics of our Bushwacker. I would highly recommend Vacationland for all your RV needs! read more

We recently purchased a new Bushwhacker 17FD camper. Great salesmanship, low pressure, and kept us informed of delivery date. Thorough set-up walk through and tutorial. They wanted to make certain we were completely comfortable with our purchase and to make sure we were happy when we left. Great folks to work with! read more

My husband and I stopped by here a couple times to pick up things for our RV while staying at the nearby campground. From the side of the road, the building looks like it's from the 70's. Inside is kind of similar but they sell all the current accessories and parts you need for your RV. Vacationland also does RV repairs, storage, propane tanks, and sells travel trailers, fifth wheels, pop-up campers, and those little campers you can put on the bed of a truck. We didn't buy one here, but had fun exploring a few open models. Friendly people too. Prices are OK. Not a bad little store when you don't have a Camping World nearby. read more

Vacationland - RV Dealers Near Me - Big Rock, Illinois

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I highly recommend Vacatioland RV for anyone looking to purchase an RV. The sales staff were very helpful and friendly. Mike walked us through the camper and was very knowledgeable and explained everything. He was eager to answer any questions we had. When it came time to sign the paper work the excellent service continued. We could not be happier. Donna and John read more

The entire experience at Vacationland was exceptional. We are not experienced RV'ers at all and Joel was most helpful throughout the entire process. We are now the proud owners of our new RV and the full tutorial we received was so helpful in learning everything we need. I highly recommend Vacationland for their knowledgeable and friendly staff for all your RV needs. read more

Experience with Vacationland in Big Rock started out good, but quickly went downhill. Tiffany who handles the title and registrations has made multiple errors. Here we are almost 3 months after purchase and she still hasn't submitted proper paperwork to the state for titling and registration. I called today to find out that no one will be checking the mail for Vacationland until January 3rd (5 weeks from now) and that there's no one else their to fix the issue. Extremely disappointed. read more

Wow, just had to give a different perspective to the previous reviewer. I bought 3 campers from Vacationland over the years and stored them at their lot each winter. I was always treated exceptionally well by their Sales and Service teams and would recommend them highly if they carry a particular RV you're interested in. I bought 2 of the trailers from Joe and he would always continue to greet me by name in the years afterwards when I'd come in the store. Their prices are usually bottom-line "no haggle" and much cheaper than any other dealer. No need to play games-- you simply pay the listed price. I also liked how open they were about letting you spend as much time as you wished alone touring the trailers. No pushy sales tactics-- they want you to be comfortable with your purchase. After the sale, their service manager, Mark, was always a joy to work with-- super knowledgeable, fun, and friendly. Their shop rates were very reasonable. I stored my trailers at their outdoor lot for 5 years and never had an issue with mice, although, some of the access roads would flood in the spring and be difficult to navigate (since the road was lower than the storage pads). I've since moved on to motorhomes, but if I were to want a trailer again, I'd have no hesitation from buying from Vacationland again. Great folks! read more

We have bought two campers from Joel at Vacationland in the past few years. For the second camper, Joel helped us handle everything via email since it is a bit of a drive to get to Big Rock. We got a great deal and ended up with a camper that is perfect for our family. On our first trip out, Mark saw I was having trouble getting the fridge to start on propane, and he took the time to help me and explain how to keep the issue from happening again. They also helped us through a few issues over the phone at no charge. This past Wednesday we went to pick up our camper from storage not realizing Vacationland isn't open on Wednesdays. I emailed Joel, and he texted Mark, who was spreading gravel in back. By the time Joel got back to me, Mark already had our camper hooked up and was towing it up to the front parking lot ON A DAY THEY WERE CLOSED! When we tried to buy his lunch, he refused to take our money. These people are some of the few that still understand how to do business. They care about their customers and want to make sure they enjoy their product! read more

My POSITIVE feedback: They did the job, where it was finished completely and our truck had no scratches from the work. They were polite. My NEGATIVE feedback: We came here to get a cap put on the truck of our pickup, along with an adjustable rack on top. The first time I went, because they only do shop hours m-f 9a-5p, they told my husband, it would take 2-3 hours max to finish everything. We thought that was doable and I would just wait until they finished. I rearranged my scheudle for this. I got there at 9am and around noon, I thought I'd go stretch my legs and see how much longer. Our truck had been ready they told me and no one came and got me. That annoyed me right there, because I was the only customer waiting. So, I just wanted to pay up and leave. I got home that night and ny husband noticed they didn't even put the rack on. I don't know how I missed that. He called and Vacationland told him they forgot to order it. This put a bitter taste in our mouth about this place. We just played $2,000 and made a mistake about this!?!?! How can you charge someone and not even make sure it's 100% accurate? We were told once it came in. it would take an hour to put on. Again, I rearranged my schedule... When I get there, the shop said it would take 2-3 hours, because of the precision of the details. Plus, I heard 2 of the guys in rhe shop had no idea where the rack was. This again was very rude, because you shouldn't tell a customer one thing over the phone, then different in person. Then, if you can't find something and make it sound like it's lost, please be out of ear shot of the customer. Then we get to the third time, I come back, knowing it would be 2-3 hours for finishing this service. 3 hours rolls around and they said it would take a few more hours. Now, I am MORE than understandable that when mechanics work on vehicle engines, you may come across a problem you didn't anticipate, so it may take longer. HOWEVER, when you are putting on a piece to a vehicle, there shouldn't be a guessing game on time. I have a hard time believing this is the first time putting on a cap and a rack on a pickup. 1. They forgot to order the part, which is beyond ridiculous 2. They quoted us so many wrong times and wasted my valuable time. I know that everyone is busy, but I find time precious. They need to be more organized and get their stuff together to run a business. If it was going to take all day, they should've told us that in the first place. We feel like we should've been compensated money for all this trouble. The fact they didn't, shows me this is how they run their shop and we will never return to give them business again. We paid 2k out of pocket for this and we're very excited about this. They made this such a hassle and will find somewhere else next time we want work done. read more

My wife and I had a pleasant buying experience. Elliot was a great help. The negotiations were friendly and stress free. There were a couple of things that needed fixed/replaced on our trailer, but no problems with that. One complaint we had/have, the trailer was not cleaned very well prior to delivery. Floor was dirty, sticker adhesive left behind and, lots of construction mess left. Aluminum shavings, from drilling or cutting, in all but one window tracks. Sawdust from finish work inside living area. You get the idea. Not a big deal really, but my wife spent a couple hours cleaning our brand new trailer as soon as we got home. A little disappointing. You would never take delivery of a brand new car this way, same standards should be observed with a luxury purchase. Right? read more

We checked out another big RV sales place, but wanted to check out Vacationland as well because they had the model we were looking for. We greatly appreciated that Marisol showed us not only the camper we asked about, but also a couple others in the same weight range so we could compare. The best part was that after she showed us the three campers, she let us have free reign to browse at our leisure on our own without a salesperson breathing down our necks. When we came back to purchase the camper, Mike gave us a great walk though and explained everything and answered all our questions. I would have given them 5 stars, but some of the workers were either not wearing a mask or wearing them incorrectly, some communication slipped through the cracks about what we needed to bring insurance wise as well as the length of time it took to get our approval, and when we were shopping in the store, we felt pressure to buy things and when we asked a question about something, the worker constantly had to ask someone else about the answer. Overall though, I would say it was a positive experience purchasing our first camper. read more

That's right: 5 stars. Though I have long been intrigued by classic travel trailers (and, more recently, "tiny home" living), I'm only a month into (mini-) motorhome ownership. Sure, I've done plenty of reading and learned a lot so far, but I really needed the assistance of those who've been in this rv/camper/trailer world for ages. I had a basic need to have my motorhome's LP (propane) system inspected and tested. I was clear about my need to keep costs to a minimum. The guys at Vacationland listened and followed through brilliantly. Every single person with whom I interacted somehow was helpful and professional - and just plain friendly. The total cost for my visit was well below what I had expected - which means that Vacationland exceeded my expectations overall. Yes, a small service job, but they were helpful beyond that and have surely convinced me to return. read more

For many years now we have bought and sold trailers from these wonderful people. Joel is the Manager and Maresale is the Sales Rep, and they go out of their way to help you with purchasing or selling a trailer. They are completely trustworthy and friendly, like family, and really care about their customers. They offer the extreme opposite customer service that General RV in Huntley offers, and this is the reason why we deal with Vacationland in Big Rock. read more

I love right down the road from Vacation Land and never thought anything about it. But when I went in, My family got an amazing deal on our first camper. Then my aunt and uncle got an amazing deal on a different camper and we got a wonderful surprise gift card for referring them. We will always go to Vacation Land. And I recommend everyone goes!! read more

Vacationland had great customer service! The team was very helpful and efficient when we purchased our pull behind trailer!

I have bought pop up camper. Also have bought 4 ARE truck tops. And merchandise from vacationland for motor home always a great experience Friendly and knowledgeable employees. Also have attended there annually open house very happy with Vacationland read more

We just bought our second camper from vacation land. The people are so nice and accommodating. They were not pushy, but able to answer all our questions. Place was busy all day and seemed like everyone left happy read more

We purchased a camper from Vacationland that we could tow behind our minivan. They were great from beginning to end. They have a no pressure sales team. Sale and delivery went great, including a walk through where they answered all of our questions and offered recommendations. This is our first camper, though we have camped for years in tents and cabins. We were willing to drive for over an hour from home to get the camper that we wanted from the sales force we enjoyed working with. read more

We bought our first RV here. Sales and service were excellent, no pressure at all. We were noobs and they took their time to explain everything. Their service department is exceptional. We have a German SUV that proved to be quite the PITA to wire up. I'm confident most shops would have thrown in the towel but they got us all set up. Highly recommend this place! read more

We bought an Aliner from Ron at Vacationland. This was our first camper purchase, so we were nervous. Ron and the staff at Vacationland walked us through everything and made sure we were comfortable towing our new camper. I would highly recommend Vacationland for your RV needs. They are fair and take their time explaining everything. We are extremely happy with our purchase. read more

Extremely satisfied!!! This is our second camper we've purchased from here and the service is great!!! My favorite part is the walk through to learn everything you need to know, hands-on! read more

Fantastic service, hands down!! We were helped and acknowledged by every employee on the floor both visits. We called to make sure the unit we were interested in was still available to view on a Wed night and when we arrived, Jim was ready for us with both our model interest and suggestions of similar models. When we came back on Saturday for purchase and pick up, Joel introduced us to Nick who did an excellent job going over the entire rig and answering all of our questions. They had it completely gone through, replaced a broken jack and even went above and beyond to repair and seal a small blemish on the door of the outside kitchen. Totally didn't expect a repair but certainly appreciate their incredible attention to detail. That is the kind of service an A++ business provides. We also had our young boys with us and they were treated just as well! Peanut butter cups the first day and popcorn the second. Everyone thanked us for our business and insisted that if we ever have any questions or run into any needs, they're only a call away. We appreciate the gentleman of Vacationland very much and highly recommend them and their services. Quite literally a solid team who cares for their customers and their business!! read more

Vacationland RV sells low end travel trailers. There used units are not clean. There storage facility is a mouse infested joke. They are not good to deal with and, like the slimy sales people they are, will make a verbal deal, then try to renege on the deal when its time to sign the papers. Joe is a very rude and insulting individual. He actually yelled at me for asking a question about the financing, and caught him in a lie. The best thing I can say is that because Joe made us walk out, now my wife and I are more educated about campers and travel trailers, and found a great deal on a travel trailer that is much better quality at a highly recommended dealer in Bartlet. DO NO BUY FROM VACATIONLAND. Remember you get what you pay for. read more